We (my wife and I) completely recommend Blue Whale Pools if you are looking to get your pool…read moreredone. Our pool was in need of refurbishing since we bought our house 10 years ago. The whole process from quote to finished pool was seamless and Ramon kept us fully informed at each stage of the process. Blue Whale was recommended to us by a family friend that we trust and the recommendation was 100% on the money! We cannot wait to get onto the deck and start w enjoying the pool.

We recently purchased a home with a pool and it desperately needed work. We got many different…read morequotes and decided to go with Blue Whale Pools a family owned and operated. Ramon and his team did a phenomenal job. We had our pool resurfaced, a new light fixture installed, added a rail to the steps, new tile and a replaced a new filter to accommodate the pool size since original filter was not meant for our pool. Pricing was very reasonable for all work done and we were informed with the timeline of things to be done in about two weeks. We are so happy we went with Blue Whale Pools

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

During my research process, I read numerous online postings advising that a nearby, trustworthy…read moredealer is the most important aspect when buying a hot tub. Although I was about to purchase a hot tub from a large, well known dealer in Corona, I decided to look at Custom Spas Direct, which has good online reviews and happens to be very close to our house. I'm glad I did. I was not familiar with the Vita spa brand that Custom Spas Direct sells. There's very little information available online. After doing some digging, I determined that Vita is a decent, mid-range spa with competitive pricing. Nothing fancy, but it's built with good components from companies like Balboa Water Group. Dealing with Custom Spas Direct has been fantastic. It's a small company and we interacted directly with Jim Galpin, the owner. Jim is a straightforward guy and he was very helpful in choosing a spa. Since I was unfamiliar with Vita, I had a lot of questions and he patiently answered all of them. He quickly responded whenever I sent him a text with a question or request. After the purchase, he was super flexible with regard to delivery, setup timing, coordinating with the electrician's schedule, etc. The delivery and setup was quick and well done. The installer did a good job answering all of my questions. We've had the spa six months and have had a couple of minor issues. One was probably due to user error on my part and the other was not. In both cases, Jim responded to my texts immediately and quickly resolved my issue, even during a holiday week. I'm so glad I purchased from a local dealer that provides such fantastic service after the sale. I'm sure a larger dealer would not have given us the same treatment. Thanks Jim! Five stars!

Great customer service overall, very helpful and knowledgeable, great attitude and attention to…read moredetail.

8/25/24 "I love the smell of chlorine (napalm) in the morning... it smells like victory! LoL…read more IYKYK It's located (nearest cross street) Philadelphia & Central) in Chino, we sauntered on a lazy Sunday afternoon & there were a few customs being helped. John was the person assisting us find a proper pool vacuum. At least they had 3 kinds. He was knowledgeable & courteous. Within minutes we purchased one & we're on our way, quick & painless. Most items are fairly priced but pricier than most.

My wife and I just started working with Paradise and so far they are amazing. Very attentive,…read moredetail oriented. Shout out to the supervisor who came and rescued our pool the day before a major birthday party, and the lady who works at the front desk. They are always friendly and customer focused! Love it here...My bad I forgot your names...but we love you guys!

Very Disappointed With Paradise Pools…read more Paradise installed our pool in 2008, and because of our history with the company, I recently contacted them when I needed some decking repairs. I also initially needed a new pool pump. I called Paradise on a Saturday to request an estimate. They couldn't come out until Wednesday. Since I needed to get our pool back up and running for our granddaughter's swim lessons, I found another company that was able to replace the pump on Monday. I still needed Paradise to provide an estimate for the sinking decking, so I kept the Wednesday appointment. When their service technician, Larry, arrived, he looked at the decking and then called the office. He spoke with Wayne, who told him that I would have to pay a $175 service call fee. This fee had never been mentioned to me when I called to schedule the visit--neither verbally nor otherwise. I told Larry that I was not willing to pay a fee that had never been disclosed and asked him to leave my property. I also pointed out that the concrete around the gas line installed by Paradise was sinking. Larry told me that this was due to the soil not being properly compacted before the concrete was poured. I am extremely disappointed with how this was handled. Paradise installed our pool, and we even referred another customer to them at the time. Given that history, I expected much better customer service and communication. If there is a $175 service-call charge just to come out and provide an estimate, that should be clearly disclosed when the appointment is scheduled. Had I known about the fee beforehand, I could have made an informed decision about whether to have them come out. Unfortunately, based on this experience, I will not be using Paradise again and cannot recommend them.

Mike is a gentleman. Took the time out of his busy day to swing by and give an overview of my pool…read morehealth with some tests and recommendations. There was no money exchanged because he refused to take any for his time. I'll be using Mike in the future.

Great service! Very attentive. Mike and his crew took over my pool rebuild from another contractor…read morewho had failed me. During my other contractor Mike was assisting me with certain issues while I was still using the other contractor. I then decided to let Mike take over and wasn't disappointed! Mike's crew guys were great, especially when the found hidden problems that are inherent with remodeling. They were not hesitant to point them out, even it cost more $$, but saved me future problems! Ruben , the do it all guy is very knowledgeable and friendly. Jaime, his masonry guy was great also! Their work was professional and would recommend Anderson Pools!

Cal spas is great! We bought a new spa and were told it would be $500 to set up electrical. When…read morethe electrician showed up he said $3,000. I proceeded to get 10 quotes, and the best quote who also had the knowledge to do the job right was Rene - he got us hooked up for a lot less and he was very informative/professional throughout the process. I would highly recommend cal spas to anyone in need of electrical work for their spa.

The product needs improved! First swim spa lasted 18 months it cracked after 1 year of complaints…read moreit was replaced! The floor model delivered is worse. More cracks and peeling stickers, side that looks like melted siding under 25,000$ worth of shades to protect but the product fails. Don't buy it! I was given no selections because I was fooled into taking what could be arranged! No selection offered! Service no none existent. I was told both further service after delivery. They do not stand behind the product. 36,000 mistake not the worse in my life but it's bad mistake to buy a cal spa. The company needs to fix this seems each time I will report here to the world. Cal Spas is low end all around.

Wow! I am having my pool remodeled in Rancho Cucamonga, and this company is unbelievable. I had my…read moreentire house remodeled within the last year, have had many contractors, plumbers, electricians, general contractors, and no company matches this pool contractor. They are extremely professional, tell you the day before when they're coming, tell you step by step their daily plans, all the team is immaculate with cleaning up after themselves, and have everything done within one day and go step-by-step. They communicate with everything that they are planning to do, and they do exceptional work. They go above and beyond to make sure you are beyond happy! Everyone is extremely professional,communicate clearly, prompt in their timing, and I've had not one problem. Highly recommended, beautiful work, you will not be disappointed, I would not go anywhere else! Beyond five star review!

We live in Corona. Edgar and team are amazing! Highly recommend for best quality and transparency…read moreregarding your pool needs!

Warning when you set the meeting up with the sales rep you'll be walking into a HIGH pressure sales…read morepitch. They'll probably give you a song and dance about how they're moving and need to get rid of stock. Then they'll sit you throw a lengthy disingenuous PowerPoint presentation aimed at making you think their spas are really better than the name brands. It felt very similar to a time share presentation. My meeting with the sales rep was not a positive experience. I felt extremely pressured to buy right then and was "purposely" mislead by their very questionable sales tactics and half truths. Do your homework and compare "all" the options as a deal may not be a deal after all. I toned down the wording from my original review after I was contacted by the sales rep in question. I personally would NEVER do business with this company. Update. I was originally "tricked" into making an appointment by the lady answering the phone, I was told that "they were moving and had to get rid of stock at blow out prices. I was told that "I needed to get in right away". Next week might be too late. That was back in September of 2015. I quickly realized that I was suckered into a hard sell / high pressure environment and was being mislead, as was apparent by my above review. So they're still here, my review should be a big red flag of the honesty of this establishment. If they want this review to go away, they could simply move, like I was told they were and this review would disappear as it was written for their old address.

spa was good. the follow up customer service was very poor. A lot of stone walling…read more I will not do business with this company again

I am a landlord for multiple properties in the northern Fontana and Rancho Cucamonga areas. I live…read moreout of state and needed a reliable pool service with extensive education, knowledge, and great communications. I hired JJ Pool Supply back in 2016. The first couple of years were great. Johanna helped us convert our pool to a salt water system and did major renovations with the pool such as replastered and replaced the tiles. For the most part, Johanna communicated well with me and my then tenants. She made sure to get my consent as a landlord before proceeding with any complaints from the tenants. There was a small period between 2019-2020 when we left Johanna to try another company due to financial difficulties not being able to afford Johanna's rate. That was a mistake because the other company messed up our salt water chemicals forcing us to go back to Johanna. I am rating her a 3-star because although Johanna's communication was her strongest quality, her lack of precise diagnostic ability almost costs us 2k-4k repair quoted by Johanna regarding a Jacuzzi heater issue. Thankfully, we got a second opinion from our home warranty insurance and was told that the only issue was that one of the valve was accidently shut off which must have happened during the major renovations. Other things that bothered me was that Johanna does not do pool maintenance during windy or rainy days. One time our service date landed on a windy day. Her team checked the chemicals and did the best they can to clean but it was too windy and they had to call it a day (understandable). My new tenants notified me that the pool was still very dirty (as expected) and was complaining because they were hosting a pool party super bowl event and was expecting several guest to use the pool. When I called Johanna to request to come back to finish the maintenance cleaning for that week, she advised me that it would have cost me a service call of $95. Unfortunately, we are not currently with JJ's Pool Supply. However, we appreciated her service to us for many years. Best of luck!

J&J Pool Service was punctual and showed up consistently, so I'll give them credit for that…read more However, almost every week it became the same conversation: I was told the pool didn't have enough chlorine and that I needed to pay extra for additional chemicals--even though I was already paying them to maintain the pool. I've owned pools for many years and have dealt with multiple pool services. This is a large pool, and at $150 per month, I was surprised to find out that only one gallon of chlorine was being provided. When I questioned why the chlorine kept disappearing, I was repeatedly told that it was because "people are peeing in the pool." That explanation got old quickly. The basic service itself was good and they were punctual, but the constant additional charges and what felt like hidden fees became frustrating. If chemicals beyond such a small amount are going to cost extra every week, I believe that should be made very clear upfront. Ultimately, I decided to cut ties and find another pool service. Good punctuality and decent service, but the unexpected additional costs made it not worth continuing for me.

An associate named Olivia gave me some of the best customer service i have received in a while! I…read morereally appreciated her help, patience, and kindness. This lowes also has a great selection.

Not a fan of this location at all. I was there around 7:30pm on a weekday trying to buy artificial…read moregrass but needed someone to cut the grass for us since it's a large roll in the back area. I went up front to ask for assistance and they said they would get someone to help me out so I went back to the grass area and waited. After about what felt like 10 mins, I went back to the front and asked an associate who was pushing a cart if they can help. He responded and said he'd be right with me. 10 mins later, still no one to help. I decided to just leave at this point because there was barely anyone at the store but they couldn't help me?? I ended up seeing the guy who was supposed to help me carry something out for another lady. I was pretty annoyed. I drove a bit further to the Lowe's in the Upland location and oh my! It's night and day. Highly recommend the Upland location for better service and better selection of artificial grass as well.