Great customer service. Ramses,kavon, Antonio all are all very professional and attentive to the…read morecustomers! Ive told kavon to be a regional manager! His customer service is amazing!

Katherine is someone special!!! She is very kind and passionate/professional when I ask dumb…read morequestions! She's always there to help! I have been coming there everyday for a week and I'm waiting for her to roll her eyes at me but she always greets me with a smile! I hope they promote her soon!!! Five stars! Go here if you want to be treated well!!!

It's been a YEAR since we got our Vita Spa from Custom Spas Direct. We did a LOT of shopping…read morearound last year and were SO happy when we met Jim Galpin. He was so helpful, friendly and professional, we knew we had found the right place. He showed us all the spas that fit our needs/wants and we picked the Vita Envie with Jim's help. He has been very responsive whenever we have questions or at one point we thought we had an issue but he helped us trouble shoot it and it turned out to be user error.. LOL We highly recommend Jim and Custom Spas Direct for all your spa/jacuzzi needs. Thanks again Jim! :) OH... and he offers incredible financing deals!

We worked with Jim from Custom Spas Direct a few years ago to get a brand new, 6 seater hot tub for…read moreour new house and we were super happy with our purchase! Not only did they give us a fair price on a Vita Spas Envie but they also financed it for us at 0% interest. We've now had this tub now for many years and have made so many memories with our friends in the backyard and gained relief for our sore muscles since our purchase in 2022! Thank you! Highly recommend Custom Spas Direct in Upland! Check them out!

Hello Benjamin-…read more This is Mark and Maria Scott. We would like to sincerely thank you for your exceptional support, attentiveness, and analytical insight throughout our spa purchase experience in August 2025 in Pomona. From the very beginning, your ability to truly listen to our concerns, thoughtfully assess the situation, and provide clear, practical guidance made a meaningful difference in the outcome. Your time, patience, and professionalism are invaluable to us. Even as we continue to work through a few remaining hiccups related to the original Pomona sale, your steady presence and commitment to finding solutions have made the process reassuring and manageable. As we shared with you, while the initial salesperson was nice, there was a clear gap... in understanding... the operational.... and functional... aspects.... of the hot tub spa we purchased. Your knowledge and clarity helped bridge that gap and restored our confidence in the overall experience. We are especially grateful for the guidance that connected us--through Alex in Minnesota--to the Spa Outlet in Brea, California. That recommendation proved to be a turning point, leading to positive results and a much stronger level of support. Your care, follow-through, and attention to detail were evident at every step, and we truly appreciate the advocacy you provided on our behalf. Mark and I genuinely value the partnership we are building with our spa support team and with you, Benjamin. Your dedication to customer satisfaction and long-term service does not go unnoticed. We will confidently and gladly recommend this Hot Tub & Swim Spa Outlet location to friends and family moving forward. Warm regards, Mark and Maria Scot

We paid in full for a hot tub and were promised on the contract that they would remove the old hot…read moretub for $350. When they got there they moved the old hot tub onto the grass and placed the new hot tub but said it would be $1100 to remove it because it was too heavy. It is the same size tub as the one being delivered and the seller knew exactly which hot tub we had. They did not honor the contract agreement and I still have my old hot tub killing my grass. They refused to remove it for the agreed amount.

I used Klear Water to change a recalled Sundance sensor. They were quick and on time. I will use…read morethem again.

Can't say enough good things about them. We've used them for spa cleaning and a few spa fixes over…read morethe years and they ALWAYS show up on time, are friendly, easy to communicate with and never try to upsell you. They know their stuff and are quick to do the repairs. If you need your spa cleaned or repaired, this is the place to call.

Dan is a very honest, knowledgeable, and an awesome person. He is about fixing your pool issues…read moreand not about the money charging you an arm and a leg. He has come out to help me multiple times and has fixed my issues immediately. I highly recommend Dan as he is one of the better pool guys in the area.

Very, very knowledgeable man. Dan came out last minute and took care of a few problems going on…read morewith new pool.

Jack was recommended by another pool maintenance person who doesn't do above ground pools. He was…read moreable to diagnose and repair my problem in less than an hour. It's hard to believe it, but the problem was a bad fuse, that just happened to go out when I replaced my water. Very happy with the service and communication. Definitely one of the best service experiences I've ever had.

Prompt. Professional. Honest. On time. Good communication. All great things you want from any…read moreprofessional coming to your home. I had 2 other pool guys tell me I needed a new pump and I was resigned to the fact hut Jack came and saw the breaker was tripped and fixed it. He probably could have sold me a new pump but he did the right thing and honestly customer for life. Thanks!

As it is gearing up for hot weather and the pool needs to be in its best condition for friends and…read morefamily, there is no one else I would rather have maintain my pool than Blue Pacific. The whole team is knowledgeable, hard working and the best part on time to take care of your pool. I went from one pool service to Blue Pacific, and I can honestly say that the pool has never looked better. There is no more residue of algae, or tiles that are dirty due to sub par cleaning from previous company. Lily is also the best, she comes to work with a smile and always greets me every Monday with a sense of joy. These guys are the best around!

I asked Danny to begin servicing my pool after I read all the reviews on yelp and he has been…read moreamazing in making my pool look so great. It has never looked so good. I recommend blue pacific service to anyone looking for pool service. I only wish I had found his company a lot earlier. 5 stars for service and communication.

Way To Go redid our pool, pebbletech, new stairs, new coping & new tile. Added a heater and changed…read moreit to salt water. Great experience, we love our new pool and couldn't be happier.

I was recommended to use Way to Go Builders from a previous customer and was extremely pleased with…read moremy decision to have them install permeable pavers in the triplex's driveway and large parking area. The result is nothing short of fabulous. Ori,of Way to Go, was great throughout the process from start to finish. 5 stars!!