I had a trailer hitch and wiring harness installed on my new SUV here. these people were very…read moreknowledgeable, polite and professional. They set up an appointment for me for installation and were very prompt. They also had a very good price for the service.

Have been going to Rick for years. One of the few that I trust to work on my stuff. Even took my…read morewife's Kia Soul to him. Always a fair price and excellent work.

They don't honor their online pricing. Even when their salesperson said that if it were them who…read morefound they would head straight to the dealership. Even when arriving at dealership their so called manager was not polite or nice about the situation.

They have hardly any new cars on the lot. Zero of the 2 models we were interested in.read more

Excel Auto provided me with honest, prompt and skilled service at a very reasonable rate. What more…read morecan be said?

I called Excel yesterday to inquire about having my daughter's car fixed. I explained a little…read moreabout what was going on, and he told me to bring it in any morning, and he would get it fixed, that it should only take a day to get it done. We took it to him this morning around 8am. He called me at 8:20, to let me know what he had found, and a total to fix it! I gave him the go ahead, and at 9:24am I received the call that her car was done! I am beyond impressed with Excel, and will certainly use them again in the future!

Had my honda fit serviced for non working ac July 2026. I was perhaps a little distrustful, having…read morebeen over charged by a previous auto shop. I have to say I was pleasantly surprised. The owner was honest, quick and professional and explained everything in detail that even I could understand. An honest mechanic is a rarity these days and I highly recommend this place. The price was very reasonable and the guarantee of 24 months or 2 years was double the industry norm.

Had my car serviced there. Beyond expectations with communication and service. Would highly…read morerecommend.

Stephen Hayes was super helpful, laid back and listened. Great experience trading in a truck for a…read morecar. No pressure. Upfront with what he knew about the vehicle. Honest when he did not know the answer. I will definitely be back. Need a vehicle but don't like the pushy salesman, go talk to Stephen Hayes. Kelly G.

https://www.tiktok.com/t/ZTScWwQr6/ please go watch this and my other videos related to Lakeway…read moreauto sales they bandaid their cars to get u home I have amassed over 200,000 views on my videos and several thousand comments from previous buyers who were screwed by Lakeway auto sales They also pack their illegal sells contracts with hidden fees check ur contracts And no I'm not just a disgruntled buyer I'm only here to expose the truth to the local community I did however purchase 2 different vehicles in 4 days and they both fell apart within 24-48 hours and I have comments from hundreds of others that had the same happen please do not buy from them

These guys helped me with my trucking needs and worked past their closing time!…read moreAbsolutely outstanding!!!

The last 2 cars they worked on in my family had leaked oil or burned oil within 6 months time and…read morediagnosed with blown motors within 6 months of having full repair work done on engines. Spent $2,000 fixing oil leak & replacing a power steering pump in a Camry we just bought in April this year which apparently already had multiple oil leaks when bought it. We were told the motor was good in the Camry & that it was worth fixing. Took Camry back in October because there was a terrible noise in the motor. We were told the 3 rd piston blew a rod & broke it and that it fell in the oil pan. He says there was no way for him to know that when he was fixing it that the motor was damaged ( " & was caused by running completely out of oil more than twice .?). Wanted to charge $6,000 more plus to put in another motor after we were told the other motor was good before spending already $2,000 on fixing it. Or we could sell it to him for $300. We had a Toyota Prius in the past which was involved in a collision with a deer jumping in front of the car as we were driving towards White Pine. Said they could fix the Prius good as new for $2,700 or little more can't remember. But after we got the prius back from this same shop, we took it back 6 months later and was told " the motor burned the oil out of it & needs. New motor ". It was also a 2008 model. They were asking $3,000 to replace the motor in the Hybrid Toyota, but the value on it was about $2,500. He offered us $500 to buy the prius & so we did sell that one to Murray's but we decided to keep the Camry this time

This was the best dealership I have dealt with, super helpful. Went above and beyond to help me get…read morea great deal. My salesman, Chris was awesome! Thank y'all for such a great experience!!

Took two scheduled service times and $400 plus to get my headlight fixed on my Cadillac CTS…read more Requested a new key fob be made for the vehicle - was told it was ordered - 4 months later have not heard a word from them. The receptionist for the service department was great but there is only so much she can do. Have sold the vehicle - will never buy another car from this dealership.

We had the BEST buying experience we have ever had!…read more After deciding on the new car we wanted and doing a lot of research on price, I ask John Jarnagin, Jr. of Jarnagin Ford to find the car we wanted. I gave him the details of the car we wanted (including the interior and exterior color) and then I ask him for the best price he could get the car for. He located the vehicle that I was looking for. He also gave me the best price that I had found for the exact vehicle that I wanted and had already priced at several Knoxville dealerships and requested their "best out the door price" in writing. I did not share any information from one dealership to another on the prices that I had obtained. I only had this information for my purposes of finding the best deal for the same car. The other dealerships did not like giving me the information, however at Jarnagin Ford they gave me the "out the door price" without any question or any hassle. This is the way it should be at every dealership! Every dealership I visited was higher in price for the same car (except color). John located the car we wanted and arranged for it to be delivered for our purchase. We purchased the car and we are happy to have done business with them. We found this dealership to be very honest and efficient. They also do not nickel and dime you to death with every fee you can think of (believe me there are a lot of fees included that we as customers should not be paying) We would recommend this dealership to anyone who wants a good honest price! If they do not have the car in stock, have them look for it like we did. We plan on doing business with them in the future. Hope this review helps you in finding a great car sales experience. Believe me the drive is worth the money you will save! Sincerely, Boyd, Julie and Rebekah Pratt (Knoxville, TN)