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    Superior Water Softeners

    3.0 (2 reviews)

    Services - Superior Water Softeners

    Water purification system cleaning and maintenance

    Water purification system installation

    Water purification system repair

    1 More Service

    Salt delivery

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    3 years ago

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    4 years ago

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    San Antonio Water Solutions

    San Antonio Water Solutions

    4.5
    (11 reviews)

    Moved into our house 6 years ago with a very nice Pentair/GE water softener…read more Couple months ago, had a plumber from Goettl (also terrible) come out to check a leak and lied to me about a lot of things but did recommend I get my carbon tank changed...fair enough. Found San Antonio Water Solutions because they are an authorized dealer of the system we have and they came out to change the tank. However, after that, the softener started leaking with every charge. So I called them back and they sent out a tech to look at it. Told me there was a crack in the system and that the whole swoftener needed replacement. Ugh. And also charged me another service call fee...thanks. 1- When they came out to replace the tank, he did not have the correct parts. So the system sat in my garage for like 3 weeks before they figured the parts out and came back 2 - They arrived to change the tank and told me I needed to change my Pressure regulator valve...which i had already done the week before! So my father in law adjusted it and apparently that made it better. So after they installed the new one, guess what? LEAKED AGAIN. 3 - So they sent out their "service manager" to look at it and told me there was likely a clog in the drainage system, leading to pressure buildup and I needed to call a plumber. (Which he should have known wasn't the problem since the rest of the house was draining just fine.) 4 - Called plumber, he cut the pipe and scoped it, to find out there was no clog but the drain pipe was installed weird and there was a little standing water in it but that was due to the way it was installed and not a clog. Conclusion: Upon further inspection by us, the homeowners, it appears that the only problem was a crack in the drainage tube. We have since changed it and no leaks. I attribute it getting cracked to when they initially changed the carbon tank. I'm now into this a couple thousand dollars when I should only be into it a couple hundred. Take-home points: This company is a clown show. They are absolutely awful at diagnosing issues. Their "service manager" needs to look himself in the mirror and question whether he needs to hire someone who can actually manage service. When the homeowner is the one actually solving the issues, then that should tell you something about the kind of job a company does. Won't call them ever again. Happy to have them out of my life

    Great company! I called outside of hours and got a call right back. They took care of my water…read moresoftener and filter needs. Dealing with them was too easy. Rebecca kept everything sorted. Highly recommend!

    Superior Water Softeners - waterpurification - Updated June 2026

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