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    San Antonio Water Solutions

    San Antonio Water Solutions

    4.5
    (11 reviews)

    Moved into our house 6 years ago with a very nice Pentair/GE water softener…read more Couple months ago, had a plumber from Goettl (also terrible) come out to check a leak and lied to me about a lot of things but did recommend I get my carbon tank changed...fair enough. Found San Antonio Water Solutions because they are an authorized dealer of the system we have and they came out to change the tank. However, after that, the softener started leaking with every charge. So I called them back and they sent out a tech to look at it. Told me there was a crack in the system and that the whole swoftener needed replacement. Ugh. And also charged me another service call fee...thanks. 1- When they came out to replace the tank, he did not have the correct parts. So the system sat in my garage for like 3 weeks before they figured the parts out and came back 2 - They arrived to change the tank and told me I needed to change my Pressure regulator valve...which i had already done the week before! So my father in law adjusted it and apparently that made it better. So after they installed the new one, guess what? LEAKED AGAIN. 3 - So they sent out their "service manager" to look at it and told me there was likely a clog in the drainage system, leading to pressure buildup and I needed to call a plumber. (Which he should have known wasn't the problem since the rest of the house was draining just fine.) 4 - Called plumber, he cut the pipe and scoped it, to find out there was no clog but the drain pipe was installed weird and there was a little standing water in it but that was due to the way it was installed and not a clog. Conclusion: Upon further inspection by us, the homeowners, it appears that the only problem was a crack in the drainage tube. We have since changed it and no leaks. I attribute it getting cracked to when they initially changed the carbon tank. I'm now into this a couple thousand dollars when I should only be into it a couple hundred. Take-home points: This company is a clown show. They are absolutely awful at diagnosing issues. Their "service manager" needs to look himself in the mirror and question whether he needs to hire someone who can actually manage service. When the homeowner is the one actually solving the issues, then that should tell you something about the kind of job a company does. Won't call them ever again. Happy to have them out of my life

    Great company! I called outside of hours and got a call right back. They took care of my water…read moresoftener and filter needs. Dealing with them was too easy. Rebecca kept everything sorted. Highly recommend!

    Superior Water Softeners

    Superior Water Softeners

    3.0
    (2 reviews)

    BEWARE OF UNETHICAL AND DISHONEST CUSTOMER BAITING TECHNIQUES!!! (See picture). There is NO…read more"PARCEL"! I recently moved into a new home, and received this postcard in my mailbox stating that a "parcel" was attempted to be delivered and I had to call a phone number to get the parcel "released". The postcard itself did NOT have any company name or return address. Since it did not appear to be from UPS, Amazon, or any other reputable delivery service I was suspicious. My husband then ended up calling the phone number on the card (regrettably!) just to see what it was. A person answered the phone "parcel department" and asked for the parcel number listed on the card. When he read off the parcel number the person said that they have a "Welcome To the Neighborhood Gift", but need us to schedule a time for them to give it to us. When my husband politely declined, the person offered up "two free $25 Amazon gift cards" if he would just schedule a time to have a representative come out and speak with us. They stated that the representative would be from Superior Water Services and would provide a "free water test" as well as the gift cards. You may be thinking "what's the harm? Get a free water test and gift cards" BUT there's a catch! This is not a "Welcome to the Neighborhood" gift; This whole charade is just a ploy to get you to hear their sales pitch in hopes that you will purchase expensive products&services! Joke is on this company though because once they were informed that we aren't the owners of the house (we rent) and have no intention of buying anything, they INSTANTLY changed their tune and said it wasn't worth their time to speak with us. They even revoked the offer of the Amazon gift cards. This is the most manipulative and dishonest phishing scheme I've come across. DO NOT BELIEVE IT!!! There is no "parcel" needing to be released. The worst part is that after my husband called the phone number on the card, they sold his information to other companies so he has been getting NON-STOP SPAM CALLS! He's even received several spam TEXTS! Be warned. The scam phone number on the postcard is (210) 864-3062.

    Excellent customer service. These are the nicest and most honest people I have dealt with in…read moreregards to the installation of my water softener unit. They are quick to respond on every aspect of the business. Highly recommended for your water softener.

    This is it - Smart Homes - securitysystems - Updated June 2026

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