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Supermercado Durango

1.0 (2 reviews)
Closed 9:00 am - 8:00 pm

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4 years ago

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4 years ago

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Mi Sueño Upscale Mexican Cuisine & Cocktails

Mi Sueño Upscale Mexican Cuisine & Cocktails

4.2
(134 reviews)
4.9 mi
$$$

Stopped by for a quick birthday dinner tonight. Our server April, was so nice and helpful. The…read morecustomer service was top tier. The food was fresh and absolutely delish. We loved the music and even heard some karaoke. Definitely will be returning to this gem!

Mother's Day dinner was disappointing, especially since we had an early 5 PM reservation and the…read morerestaurant was only about half full. It took nearly 15 minutes for our server to greet us, and our appetizer arrived before our drinks, for this round, only three drink orders total. Throughout the visit, we felt pressured to place our entrée order before we were ready. Once our food arrived, we noticed the enchiladas had red sauce instead of the tomatillo/green sauce we ordered. The food runner insisted the red sauce was tomatillo sauce, which was clearly incorrect. What stood out most was the lack of service continuity. We were seated by the window and noticed our server, Jacqueline, left around 6 PM simply because her shift ended. There was no introduction to another server or any handoff whatsoever. After waiting quite a while with no one checking on us, we eventually had to go to the host stand ourselves just to close out the bill. Our tab was around $200. Rather than dine and dash, we paid in full for the food and drinks, but chose not to leave gratuity based on the experience. The food itself was nicely presented and overall tasted good, but high prices comparable to Chicago do not automatically make a restaurant upscale. If you're looking to overspend on Mexican cuisine while receiving poor customer service, this may be the place for you.

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Supermercado Durango - mexican - Updated July 2026

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