I booked reserved super shuttle to pick me up at Laguardia airport to drop me near my home in Manhattan. My plane landed and I went to look for the super shuttle. I nice worker guy at Laguardia airport helped me log in and confirm. After that it was a waiting game and I saw in my phone that the driver was in Manhattan while I was in queens. ARGH!!!!! So I was angry and waited and waited and ...WAITED. When the driver finally came, he was a colombian dude and I got on board and saw one female passenger inside. The colombian dude driver than drove off and started arguing with another driver. After that he got on the phone and started talking in a personal call as he drove. The after that he went to the wrong direction and got the address wrong for that woman passenger. If anyone is thinking of using super shuttle, please be advised that your bus may not be there waiting for you when your plane lands AND if they are there...they will pick up OTHER passengers and drop of those other passengers. So you wait will last longer as the driver needs to drop off these other people. If you do not mind waiting TAKE a LYFT or UBER or TAXI instead otherwise take the super shuttle. The price is good BUT the waiting is another story. read more

Actually I used supershuttle to airport two times before, but this time I was trying to let them pick me up at airport and really had a terrible experience. No contact, no show up. I was assigned to a vehicle but it suddenly disappered from map! I didn't receive any call from any driver. And there is no way to give a feedback or get real-time as! _ Email detail sent read more

Terrible. I booked a ride in advance for 3:30 PM. I showed up at the Ground Transportation spot at 3:20 PM and was given a ticket by the guy in the red jacket. I watched other people show up and buy service on another shuttle without a reservation. They'd wait a few minutes and the other shuttle service showed up and they left. 45 minutes later I called Supershuttle to see what was going on. The woman there was clueless and keep on trying to blame me "Did you check in? Did you wait where you were told to wait? Why don't you ask the Ground Transportation people, they're supposed to be in contact with the drivers." After 10 minutes on the phone she finally came back and said the driver was 10 minutes away. This is for a shuttle that I booked in advance!! Use this shuttle service only if you thrive on aggravation and like waiting. read more

Sigh. Nothing new to add. Made a reservation, was given a 15-minute wait time, and got myself into a cab 30 minutes later. The best part: there was a totally empty Super Shuttle van in front of me the entire time I waited, and the guy finally got out...to smoke a cigarette. When I called to cancel, the woman I spoke with put me on hold to hear dispatch's side of the story. Sigh. The good: canceling my reservation gave me something to do during my expensive cab ride. The bad: well, I never stepped foot in the van. read more

Horrific to say the least. First driver showed up over an hour and half late, I had already called canceled and was at the airport before he showed and marked me as a no show. Pickup from the airport on my return was no better. Flight landed at 8:05 waited until 9:30 for shuttle to arrive and that was after it was randomly cancelled twice...while I was sitting watching the van move on the app. Driver was crazy rude and put out by the NYC traffic. She wanted to drop in the "area" of our locations and we could walk. She also spent the entire ride on the phone talking to family members. I contacted SuperShuttle multiple times and no response. UPDATE: I did finally hear from someone via email. They apologized and refunded some of my trip. I appreciate that they made that effort. read more

I RATHER WALK. if you want to save money, take the train. otherwise, use a taxi. i canceled the last two reservations i made with super shuttle after the driver was more than 25 mins late for pick up. who wants to be stressed before a vacation??? and no, i don't want to be picked up 5 hours before my flight so you can CYA. read more

I waited for the shuttle for 1 hour. Called the customer service 3 times. Each time, they gave an attitude instead of apologizing. The last person told me to call a cab. She also mentioned that i will get reimbursed. I barely made it to the airport. It was super stressful. Now i am trying to get reimbursed. They are telling me that i can only get the difference back minus tips. I don't know what kind of games you are playing with the people. Overall horrible service. Advice to people: You are much better off by taking a cab. Pay $30 more and stay stress free. read more

Way cheaper than taking a cab especially if you don't know the area. It did take awhile for our driver to pick us up but he was OK. The traffic in the city on very late Friday evening was insane. He drove us around in circles but then again Midtown is a busy spot no matter what time you get off. If you're willing to wait and save yourself a bundle of money it's definitely worth booking in advance. read more

I like that I could prepay the tip so there's no awkwardness after I get my luggage from the van. It was nice to be able to fall asleep to the rain during traffic. My roommates saw the van on the street before I got the call on my cell phone. The operator hung up on me so I had to book this online. The wait from the airport looks like it sucks because the lounge was filled with people who had appointments, but when the van showed up it only picked up two people. read more

Okay not exceptional. It got us where we needed to be but the getting to it was terrible. Would take the Newark liberty coach instead. We pre-booked tickets online for a designated time. We were told to find the ground transpiration phone and call it. I would assume this allows the driver to know we are here and to come to the pick up spot. The instructions told us to find their desk upstairs. When getting there we weren't sure where to go, but saw all their vans lined up outside. So we went there, just to be told by our driver that we had to go back and find the desk and check in. Turns out the desk was just the Newark airport info desk. The lady was friendly and printed out another voucher to our printed confirmation and told us to wait half and hour. I was appalled since the vans are outside and we had a designated time and that 3 Newark liberty buses would have left during this time. 20 mins later that driver came back and asked specifically about us and why he was never called. After about ten minutes of confusion we were finally told to board the van. Then it went to terminal c then to a then to c again. I understand why, but they need a better system to organize All this 45 mins later we were on our way. He drove fast but jerky and car sickness is not fun. He dropped off other ppl an we were last. I kept myself busy following along on a map. It'd okay but expected better. Would take the bus next time. However this one drops you to your door so if you are unfamiliar with the city or do not live near a subway this is a good idea. read more

When I got off my flight, couldn't get in contact with anyone for 40 minutes. Directions to welcome center were unclear. Left the airport over an hour after my flight landed. read more

Booked a round trip shuttle NYC to Newark. The booking process and the first shuttle experience was great. On the way back it was a nightmare. Had to wait over an hour past the reservation time for the shuttle to show up. The dispatcher kept lying telling us the driver was due to arrive when he was nowhere to be found.,Called customer service and was hung up on. Would NEVER use them again! read more

I wouldn't normally write a review for a service like this but I had a pretty good experience and was pretty shocked to see all of the negative reviews. I booked online two days before I needed a ride to the airport. I was leaving the Upper Westside and flying out of Newark (EWR) at 7:30am EST. (dumb on my part for booking that early of a flight.) My friends had told me the subway + airtrain (which was not running and I would have to take a bus) would cost me about ~$15 and over an hour to get to, I weighed my options between cab, Uber, and suppershuttle. There is no flat fee to EWR via cab so that was X'd. Uber said $65 + toll - ehh Super Shuttle.com quoted me $25. SOLD I signed up for the text alerts and was reminded the day before and was reminded the day of as to who my driver was and the shuttle number. The driver arrived within my 15 min. window and we were on our way (thankfully I was the last stop). The only weird thing is for my 7:30am flight, the latest I could have been picked up was 4:30am - 4:45am. kind of early but I'll take it. I'd rather be on the safe side. Next time, I'm in NYC and have an early flight I will definitely use Super Shuttle read more

Terrible service. Scheduled a shuttle from LaGuardia airport to Manhattan. I followed the check in directions exactly and was told that my 4 pm pickup would be an hour late. They had not even started driving from manhattan yet. Well that hour turned into almost 2 hours with 4 changes of van numbers. Called the customer service help number and they offered to cancel my reservation and then gave me a recorded line when I asked to make a formal complaint. I canceled the return trip and my hotel arranged a cab. cab cost $50. Shuttle was $40. I advise you to call your hotel and get assistance with ground travel. Only bright spot was the driver was kind enough to drop us off first instead of one of the other 3 groups on the shuttle. Update: never received any sort of customer service follow up. Company did nothing. Don't use these guys. The company replied that they reached out to me is ridiculous. They needed to reach out with a full refund. What happened to us was in an isolated accident it's how they do business. I wouldn't give a company a review like this if I didn't think that this is how they manipulated people on a regular basis. read more

It's sad that there aren't more options for airport transportation in NYC. SuperShuttle is just terrible. The prices aren't low enough to justify the "shared ride" concept. The reservation agents are rude. They pick you up WAY TOO EARLY (4 hours before flight time for a regional flight -- really??). The vans themselves are old, gross, and smell of a middle school locker room. For EWR, can't beat NJ Transit or even a bus from midtown (Coach USA). For LGA, spring for a cab. For JFK - you're SOL. read more

Trouble is, other passengers use it at the same time, like a jitney, and you have to go first to their stops or their pickup places, so you cannot tell in advance how long YOUR trip to or from airport will take. Iffy. read more

I check Yelp reviews for everything else...why oh why did I not check this time? This has got to be my worst Shuttle experience. I have used this service in other cities but so disappointed this time. I arrived in EWR and had to get to Manhattan. I didn't realize that the shuttle services are not so reliable on timings in EWR so called Super Shuttle to make a reservation for pickup. I had to tell the operator a few times where I was and the # of people and she still messed up. I needed a pickup for 2 people and she only entered and charged for 1 even after asking if the second person was under 5 years of age..WTH!?!? The driver said it was not a problem when he arrived and took the two of us but we would have to pay him for the one person not charged. Not a problem - but I have a problem with the price. Couldn't get a straight answer why the operator charged $24 and he charged $20? Hmm, something is very strange indeed... After he picked up the other passengers we were off to Manhattan. Most of the group in the van was staying at the same hotel in Times Square, we were at another one, and two girls were somewhere in Madison Square. You would think he would drop all us TS people at once? Not that simple...he dropped half the group at the Sheraton then had to go down a few streets to my hotel. The last drop should have been in Madison. But no, he goes to Sheraton then drives out to Madison Square and then back to TS. On top of that it was raining and the driver couldn't find his iPhone. So while he was supposed to be focused on driving instead he was rummaging around the floor looking for his iPhone. You can imagine the driving involved :/ A shuttle from hell for sure!! I will NEVER use this service again when I am in NJ/NY..judging from the rest of the reviews I shouldn't have gone with them in the first place. Sorry Yelpers for not checking your feedback first..so regretted it later!! read more

Service from Washington Heights to Newark was a lot smoother than my trip into Manhattan. I received messages for when the shuttle was nearby, though the driver got lost and had to call. The driver also said that he wasn't expecting luggage from me, however I clearly remember indicating luggage on the online reservation system. Minor snags aside, the trip was fine and we made it to the airport in good time. read more

Honestly, some of the worst customer service I have ever experienced. I have booked them on 3 separate occasions and they NEVER showed up within an hour of the scheduled time. They aren't remorseful and don't give a damn about you either. No one even speaks English, although not that t would make a difference, because they tell you nothing anyway. I would rather pay triple for a cab than give this horrible company anymore of my money. The most unreliable, crappy transport service I've ever experienced. read more

Avoid avoid avoid The website is totally misleading, asking you for your flight details, time of arrival etc etc. But the info is pointless, because you have to call THEM when you arrive. Then they come to pick you up and a million other people, which is at least a 30 min wait. It's quicker and a ton cheaper to take the subway. I feel robbed. I cannot recommend this dreadful company. read more

The driver was late for half and hour, and on top of that, left behind two passengers at a terminal, which we had to loop around back to the terminal where they were left off again. All together, about 45-50 minutes of everyone's time was wasted. When my number was called, the driver was also casually chatting with the operator at the desk as if he had no other passengers to pick up. So much time was wasted on inefficiency, and carelessness in handling issues that can be avoided if only more attention was paid to the customers and the respect of time management. Very disappointed. Will never use this service again. Shame on the service. read more

Van of Hell Don't do it! Thought I would save a few dollars, the three hours I wasted getting from JFK to Manhattan are not worth the $30 savings. Still can't get the voice of the guy making baby talk to his girlfriend on the cellphone for an hour out of my head. Being trapped in a van with a cell phone talking idiot is not worth the $30 savings. Next time I will take a cab or NYC Airporter to Grand Central. read more

It is my first time I am posting a review about a service. Our driver was amazing. This is a tough job, he was super patient and friendly and helpful. Super shuttle #313 Angel. I actually dropped my driver licence and he came back to airport just to return my driver licence. I am so grateful that I rode with super shuttle. Other taxi or uber stuff charge a lot like $66 or above. I just paid $26 for super shuttle. It also felt much safer thank you Angel, thank you so much!!! read more

Bah. Not horrible but definitely frustrating. However, I do have to tell that the source of the frustration were mostly my fellow travelers and not the company. Let me explain. 1) If you pay online, print your confirmation! The driver will have hard time locating your reservation without it. 2) For the love of all that is sacred, once you call the operator that you're ready to be picked up -- STAY AT THE AGREED SPOT!!!! Our driver spent 30 minutes running around looking for people who called in and then walked off the meeting spot. The rest is obvious -- this is cheaper than a taxi but you do depend on other travels to get their sh!t together. Also, if you're the last to be dropped off, it's going to be a looooooong time driving around Manhattan. If you need transportation to JFK - take the NYAS bus instead. It's marginally cheaper than the van but will save you at least an hour. read more

I used them to go from JFK airport to the Marriott Marquis. I made the reservation the day before and was impressed by the ease and seemingly easy directions. After landing I just had to follow the signs to baggage claim and locate the welcome center. I arrived at the welcome desk and Victoria assisted me. I gave her my confirmation number and she asked me for the exact address of the New York Marriott Marquis. When I told her that I don't have it but can look it up she asked me "how can you not know the address of where you are staying?" I told her that it is the New York Marriott Marquis and the address is on the reservation. I showed her where I was sent a link to click to check myself in but that I was not sure of what that may entail. I asked her if she wanted me to click on the link to check myself in and she said that it will not show the address and that I need a printed ticket. Victoria told me that there are several New York Marriott Marquis in NYC. That is not a fact and I was beginning to feel harassed but I got over myself because I'm NYC for a fun weekend. I looked down at her computer screen and noticed that she did not know how to spell Marriott. Instead of facing her inability to do her job she was trying to make me feel inadequate. That was not a difficult task because this is my first time using this shuttle service and I obviously did not know where to go besides her welcome desk. I recommend she be given a spelling "cheat sheet" of the major hotels. I waited a reasonable time for the driver to arrive (maybe 30 minutes) and he was was polite. He made eye contact and asked to carry my bag. He was also a safe driver. I also want to add that I received 7 text messages from this service while I was waiting. The messages were giving me my driver number and my customer number. I was referred to by two different customer numbers and given three different driver numbers. This was confusing but I think if you have an informative and pleasant welcome desk employee this is a good service. read more

SuperShuttle - Airport Shuttles Near Me

I took Super Shuttle in Dallas and the driver sat at the hotel parking lot for over an hour with the van full all but one empty seat. He could have made it to the airport and back to the hotel in the hour he sat at the hotel trying to cram it with that last person! In NYC where I live, it is no better. I've been driven for 2+ HOURS around the city while the van picked up people. Seriously not worth the savings. Take a cab. Take the train. Take a car service. Anything but Super Shuttle! read more

Not worth waiting for at Newark airport. A share ride from Newark airport in lyft or uber cost around $40, while SupperShutttle charges $23. However, No one wants to come off a 3 hours flight and wait 2 hours for a van pickup plus 1-2 hours more to pickup and drop off other passengers. I booked my ride for 9:20 PM and checked in via the app at 9:15. While the app showed me the assigned van and driver there was no movement for 55 minutes. After 1 hour of waiting outside the terminal, driver shows up with 4 other passengers already in the van but he said that he meeds to pickup 4 more passengers at other terminals. This would make my trip to Manhattan almost 3 hours. Time is money and saving lousy $20 on a ride is really not worth this torcher. read more

DO NOT USE THIS SERVICE. My Girlfriend flew back to LGA from California last night. She made a reservation well in advance, and was very nervous about it because her flight got in at midnight. Sure enough, she got off the plane, called this service and was told it would be 45 minutes before the shuttle arrived. Fine, no big deal. 45 minutes later she called, and was told it would be over an hour. This was at 1 am. When she told them she wanted her reservation cancelled, and her credit card refunded, they said they could not do it because her credit card company was closed or some other BS. Finally she just took a cab. I will bad mouth this service to everyone who will listen. They were rude, unreliable, and completely incompetent. Under no circumstances should you use this service. read more

I booked a reservation through Cheaptickets for my flight that came in at 9 pm, assuming that someone would be there waiting. Unfortunately, my "reservation" was only a reservation in the loosest definition of the word. I found out that I would have to wait half an hour for the shuttle to actually get there. (Apparently they only call the driver after you've picked up your luggage and are sitting there waiting.) What's the point of reserving a shuttle service if you have to wait half an hour after you've already arrived? Then, I found out that I had needed to print my voucher. I may have been naive to do it, but I hadn't printed the information out (I had just written out the confirmation number in an attempt to be environmentally conscious. Cheaptickets didn't make it clear that I needed to print a voucher). So they told me I would have to pay the full price to use their shuttle service and then call Cheaptickets for a refund. THEN I found out that the $41 I paid for the transfer didn't include a $5 fare for one of the roads, so the price would be $47. Needless to say, I ended up walking outside and taking a cab. There wasn't a wait and I paid $45. Should have just done that from the start. read more

If I could give zero stars, it would be too generous. I booked a trip to South America, and my departing and arriving flights were going to put me at JFK at around 2:30am, so since I'd had a decent experience with Super Shuttle a few years ago, I thought it would be the best route to go. Wrong! The driver scheduled to pick me up arrived 20 minutes early, repeatedly honking his horn after having called me. I felt rushed, which is not the way I wanted to start my trip. However, I could have dealt with that, except after he dropped off all the other passengers at their terminals, he started hitting on me. So unprofessional, and very uncomfortable! I was told in my confirmation email that a shuttle may not be immediately available when I arrived due to customs, traffic, etc. However, no where did it mention that my wait would be up to 2 hours, which is how long I had to wait after traveling for nearly 24 hours. To say I am upset is a huge understatement. I am very happy that I didnt prepay the tip, because this service is truly sub-par. I'd much rather spend an extra $15 per trip to get a reliable, convenient yellow cab. Update: After a manager read my review on Yelp, I was contacted and told that my post would be given to local management. I was impressed that they took my concerns seriously, and hope that the service improves. Hence, I moved it to a two star rating. Although I was not pleased with the service I received this month, I was impressed by management, and consequently may give them another try going to the airport, but I'll still stick with a taxi for the way back. read more

Terrible service. Waited 45 minutes for pickup from LGA with reservation. When the van finally did pick up we had to wait an additional 30 minutes to pick everyone else up. No one was happy. The van driver told us he had been working since 3am (so going on his 12th hour) which just plain is not safe. Going back to LGA from Manhattan, my pickup time was 8:30-8:45. The van did not arrive until almost 10. Avoid SuperShuttle. Shell out the extra $15 for Dial 7. read more

I was expecting this ride to be a nightmare because of all of the negative reviews on here. I was very pleasantly surprised with great service from Super Shuttle. My flight landed around 11 p.m. at Laguardia. I called on the phones, and my driver was there for me in 5 minutes. He crammed the bus full--no breathing room with every seat full like that. But I settled in for a long ride. Shockingly, he dropped me off first. I stayed near the United Nations, so geographically it made sense for me to get dropped off first. I was thrilled! From pick up to drop off was probably only 15 minutes! Other people on the shuttle were really upset as they'd been waiting hours for a shuttle to get them at the airport... I guess I just got lucky. My advice would be to research it out on the map and if it makes sense for you and you're on a tight budget, then book with SuperShuttle, but only if you know it's a big risk. I was prepared for the worst and they surprised me with great service. I also tipped my driver when I booked online so maybe that helped, I'm not sure. read more

The only reason I'm giving them a star at all is because they refunded the return leg of my reservation without a fight. I'd never used this service before today, but I was looking for a cost effective way to get to Newark from Manhattan. The driver called me at 4:15 AM on the outbound leg to ask if he could pick me up then. My reservation window was 4:45-5:00. I was still asleep at 4:15 AM. Needless to say, we didn't start off on a good foot. Return leg saw me wait 45 minutes at the airport. I finally walked outside and found the van # I knew I was assigned to. The driver verifies I am on his roster, but says he are waiting on more riders. I asked him how much longer we would have to wait and he didn't know. 45 minutes and he still didn't know when dispatch would let us leave?!?! The service is supposed to depart the airport within 15-20 minutes after you check in. I will NEVER use this service again. Walking back to the city would have been faster. read more

I do not recommend this service and am amazed that they have not been reported to the better business bureau. Called an hour before our pick up time (2:30am) and expected to pick us up then. Hurried to get ready and made it into the van - what's the point of the window times?!? Took almost 2 hours to get to the airport, driver was rude and a terribly violent with his driving. Snarky after got us to the airport somewhat on time. DO NOT USE THIS SERVICE. read more

was told via email that my shuttle between 15 and 45 minutes of checking in. After 30 minutes of waiting, I hadn't even received a shuttle number yet. I called an agent, they were of no help. Called back 15 minutes later, still no shuttle number, agent said it would be at least 30-45 minutes before a shuttle might arrive. Called back again about 20 minutes later, finally was able to get a shuttle number. Asked to speak to supervisor to see if I could get a credit back due to the prolonged wait. Instead I was just put in the queue and picked up by another agent. Finally the shuttle arrived about 100 minutes after I checked in. Would not recommend, and I will use a competitor in the future. read more

It was a really bad experience to have to use this service on LaGuardia airport to final district. First, at the airport they told us that it was going to be a 30min wait and it was actually a 50min wait. Second, the shuttle was totally full and finally, the total transportation time was 50min waiting and 2hrs driving. Please avoid this and use a can or subway. I hope this help other people save time. read more

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Bad bad bad. I've had super shuttle experiences in other cities and they were great. Here? Not so much. -3 stars for DELETING my pick-up at the airport. Yeah, you heard me. I checked in at the counter, got my confirmation ticket, and waited. And waited. After waiting about 30 minutes, I went up to the desk and they said that the driver hasn't stopped by yet. I pointed out that I saw about 3 or 4 Super Shuttle drivers in the past 30 minutes come up to the counter and take people away. She said that they had earlier reservations. After another 30 minutes, where I saw people get escorted out who showed up AFTER me, I went up to the counter (a bit more pissy this time) and asked WTF was going on. Then they say, "OH, I'm sorry, someone cancelled your ticket." ARRRRRRGH!!!! Once I got on the shuttle, it took another 30 minutes of driving around EWR for stragglers (we only picked up 1 more person in that time) before we headed into the city. At least the driver knew his stuff, was aggressive without being scary, and got my bag for me. Still, that didn't make up for the craptacular experience. SUPER SHUTTLE from EWR = SUCK read more

It's been years since I've utilized SuperShuttle and there is good reason for this. The last time I used their service I was taking a redeye out of JFK to head over to Amsterdam. The driver was 30 minutes late to pick us up..strike one. Then, apparently the first stop of the evening was to drop someone off at LGA..strike two. Which really delayed our drop off even more. THEN, the driver dropped us at the wrong Delta terminal (the moron dropped us off in the terminal going to the Middle East) and we ended up missing our flight because by the time we realized his error and got to the correct terminal they had closed the gates 10 minutes before we could get there... STRIKE 3!!! Not to mention it takes FOREVER. I say man up and pay the additional $20 (what is it like $15/pp) and get to and from your destination in a timely and comfortable matter. If you can't cut back on buying 40s for a week (because who uses this besides poor or really cheap people? or in my case really dumb.) in order to do so, then I suggest not traveling at all? read more

First the good news. This is cheap (if you book online in advance) and I only had to wait about 15 minutes for a van from LGA to midtown. But! You need to have time. According to google maps the trip should take 30 minutes In traffic but the van took 90 minutes. It takes a very circuitous route and I wasn't the last to be dropped off. It was also the scariest and uncomfortable ride I have had it very long time. The driver thought he was on a race track and the suspension nonexistent. I needed a change of underwear when I eventually got to the hotel. Needless to say I will be getting a cab on the way back. read more

Extremely bad timing and coordination, very frustrating. Picked me up 1 hour early from my home to go to the airport and warned me 5 minutes before they were coming 1 hour earlier than scheduled. Who does this? I pre-scheduled a picked at the airport and had to wait over an 1.5 hours, my flight came in at 12:30, I didn't get home until after 5pm. It said my pickup time would be 1:30, and I scheduled far in advance. Not worth the money I paid at all. I find the price to be very expensive if you have to coordinate with their schedule, which is whenever they can either pick you up or drop you off. If you want to sit in a shuttle and wait for over 5 hours and pay a lot of money - go for it. read more