I am a first time user of the service. However for me everything was well managed. The email instructions were good enough to reach help desk. Once you are there , they take care of everything. For the price you pay, it is a great service atleast from Airport to Manhattan read more

They didn't show up and said it was too late and they couldn't come at all. I had a reservation made in advance, waited for the car and when I called they said that it would be over 90 minutes. This was at midnight :( read more

Been a customer for 10 years and I am finally accepting that supershuttle has horrible service and customer service. Biggest tip if you decide to use them is never pay online. You will never get a refund no matter if it's your fault or not. It's you versus their machine and for some reason humans matters less to them. The reason why I was a customer for the past ten years was bc of the cost. I paid for what I got. I am quitting them because I paid for service I never received, they called the customer a liar, and wouldn't check the status of my shuttle when requested. Customers always lose. When I told them I've been with them for 10 years they came back with a backhand 'i see you only spent x amount in the past 6 months'. That does not mean I haven't been using the service for the past 10 years. Poor moves supershuttle. And of course, this isn't the first time you've heard of this. One star equates to failure. read more

4 out of 5 stars? Based on the other reviews you've read on this page, you're probably wondering if I made a mistake. Surprisingly I haven't! Recently took a family vacation to NYC. It was our first time, and after making hotel and flight reservations, I needed to figure out how to get us from LaGuardia to our hotel in Chelsea. Found HORRIBLE reviews for SuperShuttle and pretty much every other transportation service I could find. Being completely unfamiliar with the area and not wanting to take a cab or the subway, I decided to just take my chances and made a reservation with SuperShuttle for transportation from LGA to our hotel and back. We arrived around 11:00 p.m. on a Saturday night. Our scheduled pick-up time was around 11:30 p.m. Followed the instructions, called SuperShuttle from the ground transportation area at LGA, and was immediately told that it would be "at least" 45 minutes until we were picked up. I immediately started kicking myself, remembering all the horror stories I had read on Yelp about 2- and 3-hour delays. I told my family that if the shuttle didn't come in 45 minutes as promised, I would call, demand a refund, and pay for a cab. 45 minutes later, to my surprise, the shuttle arrived! There were already a couple people in the van, plus my family of 4, plus several other people also waiting, adding up to about 11 people. With that, the van was full and, after waiting about 10 minutes for the driver to figure out how he would drop everyone off, we were off! Arrived at the hotel shortly after. Total time from reservation to drop-off: 1.5 hours. We weren't necessarily in a huge rush to get to the hotel, so we were happy. The driver helped us with our bags and seemed friendly enough. Nice big sigh of relief. (Something to note: we were second dropped off despite other people having been in the van before us. Guess we lucked out. Keep in mind that you could possibly be picked up first and dropped off last. Bring a book to read or something, lol.) Day of departure was the following Saturday. Having read reviews of delays and people missing flights, I decided to schedule our pick-up for 9 a.m. even though our flight out of LGA wasn't until 1:40 p.m. Imagine my surprise when I received a phone call stating the van would be arriving 15 minutes early! Driver showed up like clockwork, helped us with our bags, and then proceeded to pick up several other passengers. We arrived to LGA around 10:30 a.m. Total time from reservation to drop-off: 1.5 hours again. Another big sigh of relief, and plenty of time to spare before our departing flight. Overall, I was completely satisfied with my experience. Considering this is a shuttle service in a highly congested area, I don't consider the time we spent waiting to be excessive, and the price was great. One thing I think might be helpful to check out if you do choose this company: their "Where's My Van?" service (https://m.supershuttle.com/Default.aspx?content=WhereIsMyVan). Type in your confirmation number and you can see, on a map, your van's location in relation to your pick-up point. When you're told the van is 15 minutes away, this can help you to determine if that's a legitimate claim or a flat-out lie (allowing you to come up with a good plan of action accordingly). I was able to use it on my phone and see the van getting closer (which definitely put me at ease), as opposed to wondering where in the hell it was. Would I use the company again? Sure. But I would still make sure to allow for plenty of travel time. In other words, don't schedule them to take you to the airport 1 hour before your flight. Pick the earliest time available just to be safe, and be ready to wait for other passengers. Bring your headphones or a magazine or something. Be prepared to wait and be prepared for a trip lasting at least 1.5 hours. If you keep these things in mind and schedule yourself accordingly I think you'll be fine. Thanks SuperShuttle! read more

I wish I could give negative stars. Please shoot me if I ever consider taking SuperShuttle ever again in hopes of saving a few bucks. After a 10 hr international flight the last thing you would want to do is wait 3 hrs to get home, but that's exactly what happened. I landed at 6 am this morning (saturday) and Immigration/customs and baggage was a total breeze. I had reserved the super shuttle prior to my trip so I thought the van would be waiting for me and i would be on my way home! WRONG!!! I went to the weclome service desk, checked in and then was told to wait for my driver. after 45 minutes, i called super shuttle to see how much more i had to wait. Apparently, the driver was there, but never came to get me (i was told to wait for him/her to call my name when i checked in). I was the the first to get picked up and so we had to go all over JFK to pick up the rest of the guests. I told the driver if I could be dropped off first and he agreed. I took a peek at his itinerary on his tablet and it was totally doable. There were 3 downtowners and 3 midtowners. As long as he took the BQE and got into the city via williamsburg bridge, it wouldn't have been a hassle or out of the way. Due to whatever thought process the driver had going on, i ended up being one of the last to be dropped off (he decided to take the queensboro bridge). So 6 am landing 6:30 am supershuttle checkin 7:20 am pick up 9:00 drop off at apt. Does that sound like a good experience to you? Now I'm off to sleep, something I thought i was going to be doing 2 hrs ago! read more

My bad. I should have read the reviews (and trusted them) before booking a super shuttle. 1 hour wait time in the airport just for the shuttle to arrive to take us to destination. Never again! read more

There must be some way to give SuperShuttle negative stars. I reserved a van WELL in advance (at least a month). Upon my arrival at LGA (11:40a), I immediately called SuperShuttle only to wait for the next available operator (15 min wait). When I finally reached someone it was already 11:54p. They said "Sorry we don't have any vans for you right now, the wait can be an hour plus". Contemplating whether I should wait or get a refund I decided to give them a chance and waited for 80 minutes. I called back furious and they responded "We still have no available vans for you". WTF??!! Screw it, I decided to cancel and get a refund. The lady said "Sorry we can't give refunds since its Thursday 1:20a and not Wednesday". Wow...just wow...I kept my cool and provided her with whatever information was needed to get a refund request, hung up and waved for a taxi. Super Shuttle charged me almost $20 including gratuity, a taxi was $22 including gratuity AND was much much faster. I will NEVER reserve with SuperShuttle and will NOT recommend this service to ANYONE. read more

SuperShuttle was a great, affordable way to get to and from the airport. Sure, traffic was bad (it always is traveling to airports in New York) and it took some time (nearly 2 hours to get there), but if you are traveling on a budget, this is one of your best options! read more

What a joke of a company Dont use them unless you like to sit at airports for hours on end after your flight My aunts came to visit me with my elderly grandmother and my 6 year old cousin, they flew back and got into LaGuardia airport on time (their plane had no delays, they were there exactly as scheduled) Their only mistake was that they made a reservation with SuperShuttle to be picked up after their flight and driven back home. SuperShuttle never called them to tell them anything, and when they were finally able to get a hold of someone at SuperShuttle they were told it would be 2 hours before a driver could come get them Then SuperShuttle told them they could cancel their pickup and use another method to get home and they would be refunded for their canceled SuperShuttle trip. That was a very reasonable and nice way of handling the unfortunate situation So my aunt canceled her reservation with SuperShuttle and got an Uber ride scheduled to come get them OH BUT NO! Now that the reservation had been canceled my aunt was told there would be no refund! So now she has to pay for the SuperShuttle that never came and her Uber ride that actually took her home?? Shes been at the airport a while now, (it took a long time to reach SupseShuttle to begin with!) she needs to get her young son and elderly mother home, and now she has to pay for two expensive rides home (SuperShuttle and Uber) and SuperShuttle will not be refunding her for not picking her up when scheduled? This has been booked, paid for, and the driver had already been given a tip in advance!!! SuperShuttle is terrible, they lie, and they dont pick you up. Use ANY other company. read more

I had no luggage but took the SuperShuttle from Newark Airport to Midtown just because I walked by it while searching for the express bus. There were signs that said $13 in the window, I get a space directly with the driver; when I get off not even at my apartment but one avenue away, I am charged $25 two hours after walking out of the airport. Take the Newark Express, Uber pool or Via - it's much more cost efficient. read more

This is for Super Shuttle from Laguardia Airport. I should of gotten car service or taken a taxi. I had to wait almost an hour to be picked up from Laguardia Airport and it took 1.5 hours to get to my apartment which should of only taken 20 minutes. I also had to listen to the driver bitch about how much he hated his job, like I care. I prepaid for my shuttle service online as well as gratuity. The driver said that gratuity doesn't go to him, so I gave him a few bucks. I don't care about the few bucks but I'm just wondering if he was lying to me or not. I'll give this 2 stars because he got me to where I needed to go. Edit: The story gets better. I took SS again back to the airport on my return trip, cuz I already paid for it. Driver was late picking me up and was driving recklessly. I was thinking, this guy is going to crash if he keeps driving like this. Sure enough he does....We got side swiped by a yellow cab, which cause my driver to swerve and hit a police car. He had to stay at the scene so he ended up calling another SS to drive us the rest of the way. Luckily I didn't miss my flight. read more

This service was excellent. I booked it at JFK, and waited approx. 15 mins, which was reasonable. The driver was courteous, efficient and pointed out various landmarks along the way. We made good time, considering we were travelling at noon on a Thursday. I would definitely take this service again. Paula, Canada read more

My flight was super delayed and the last shuttle from La Guardia is at 12 am at night and my flight arrived at 12:15 am. I could not cancel my bookings as I was on stand by on another flight that I boarded last minute to come to NYC. I haven't been contacted by anyone for refunding my money after I sent them a ticket. Horrible contact service. I had to go to Cold Spring Harbor Lab and was recommended I take this to there, however I found uber cheaper and more convenient especially for a situation where my flight was delayed so much!!! I am sorry but I would never recommend this to anyone going to CSHL. read more

Service - AVERAGE. VERY PROMPT. Price - $27-28 (including tip and tax) / one trip. Its interesting reading the other reports of SuperShuttle because I haven't had a bad experience with SS... yet. I've scheduled for 2 pick ups so far from my apartment in UES, and the service so far has been adequate to fulfill my needs. Paid $27-28 each time. Scheduling hasn't been a problem either, My flight was scheduled for 6.55AM and I called in the day before (or night before) to schedule a pick up from my apartment and there was no problem with scheduling for a pick up immediately the next day. The first time I called, I told them my flight was at 6.55AM and they recommended a pick up time of 2-2.30AM. I thought that was simply way too early so I asked if they could pick me up at 3AM instead to play it safe (i've never driven around NYC in the wee hours of the morning so I wasn't sure about traffic) and they said that they could pick me up then, but if I miss my flight I cannot sue them yada yada yada that it would be my fault if anything happened. I said that it was fine. They called my phone 1 min before arriving, and immediately 1 min later I saw that they had arrived in front of my apartment complex. The driver wasn't friendly, wasn't rude. took my luggage and stored it in the back and then we went off to pick up 1 more passenger before going to JFK. The van was a bit packed though, so be sure to be squeezed with other passengers when you're travelling with SS. It took only about 45 min max to get to JFK from the UES, and I was definitely the first person at my terminal. The second time, learning from the mistake of the first pick up, I asked if they could pick me up at 4AM. The lady once again reminded me that the recommended pick up time was 2AM and that I would be responsible for missing my flight. This time, they called me 3 min before arriving, and were very prompt with arrival. We then drove off to LGA to drop off 1/2 the van, and then the rest of us were then shuttled over to JFK afterwards. It took about an hour from leaving my apartment to getting to the airport. This time, I was still one of the first few to arrive at my gate. I think overall, if you're going to take SS from your residence to JFK and you're in Manhattan, you don't need to be picked up that early! You definitely make it to the airport in time if its the wee early hours in the morning. I can't speak for other travel times though. The service was fine. I heard the driver asking some of the customers if they had pre-paid and they said yes and he didn't have trouble believing them. I paid in cash. It was $25.25 so I ended up paying $27-28 each time. It is a bit pricey I think, but I think it's cheaper than taking a taxi to/from UES - JFK. Recommended if you don't have someone to come pick you up and you want to SAVE MONEY on the taxi and (CONVENIENCE) go straight to/from a residential address. read more

I checked in at 4:20 PM and it is currently 5:58 PM and I am still waiting. I went online to track my driver to see where he/she was and it read "trip complete." Ummmmm, I'm STILL standing here waiting, an hour & a half later. I called SS and they said it'll be another 30 min. I will NEVER use SS again in NYC. Worst service ever. And believe me, I will spread the word about this horrible service all over social media. read more

if i could give negative stars, here's the winner! incident 1: supershuttle takes over 2 hours to get from my place (downtown) to JFK at 5am when there is NO traffic. this was primarily b/c the driver didn;t know where most of the addresses were and did not seem to have an efficient route for the remaining pick-ups. as a result, i missed my flight. thanks stupidshuttle!!! incident 2: (NOTE: would not have taken SS again if not for the fact i was in a rush and didn't have time to research alternatives) i reserved an airport pickup with snowboarding gear. made it clear that i would have a 6' long bag with me when i booked the shuttle. this same bag has ridden in numerous SSs before without a problem. the driver took 45 minutes to arrive (past the already excessive 25 minute dispatch estimate). to boot, when he finally arrived, the driver was too lazy and/or incompetent to even TRY to put the bag in the van. it easily fits underneath the seats. instead, the driver tells me i need to reserve a private car, then drives away. upon calling the dispatcher, they tell me the driver reported that i had too many bags to fit into the van. i had ONE bag. a second shuttle finally arrives, where i had to convince the driver to TRY putting it under the seat. basically, they didn't even want to bother, all in, it took 2:45 to get home from JFK. i HATE supershuttle. don't go. they have the plague. read more

Wish I had checked Yelp before I booked them. I could've taken an Uber for the same price and been happier. The dispatcher called me numerous times from the second I landed to see where I was. This would not have been a problem if it wasn't every minute. Then when he determined I was in the airport he checked me in even before the airline had started unloading bags from the plane. This resulted in the driver then calling numerous times to ask where I was. He then berated me for signing in too early when he found out I didn't even have my bag yet. I had never checked in that I did have it!!!!!! When I did finally get my bag and go outside he grabbed it, tossed it into the back and proceeded to drive crazily . Thank god I was the first stop. While the concept is sound I find the drivers and dispatchers to be rude and unprofessional. Never again. I'd rather walk! read more

NEVER EVER NEVER EVER NEVER EVER EVER AGAIN. They were ridiculously late. The woman ahead of me missed her flight entirely! I don't think I'll ever use SuperShuttle again in ANY city. read more

Pre-paid JFK to Manhattan ride. Three phone calls. 10:30 PM:"Van will be there in 25 min"..... 11:00PM "Van will be there in 5 min"..... 11:45 PM "We no longer have any vans at JFK". No show. Enough said. read more

Not my first time on SuperShuttle, but probably the worst shuttle experience I've had. The driver was rude, pushy, and a bit sexist, not to mention he texted while he drove. The driver pulled up just at the end of the timeframe given (#813?) and pulls halfway down the block. With a few cars parked near my building, I understood, and I started to bring my bags down. The driver parked and got out, standing on the sidewalk and making not-too-subtle gestures as if I'm making him late. When I got closer (two cars away), he shouts my name, watching me visibly struggle, and smiles, nodding and waiting until I got my luggage within his arms' reach to help me at all. Still, I shrugged it off, and I passed my bags off to be loaded into the van. As he's putting my two bags, he rolls his eyes and says how heavy they are (I checked - they were at the weight limit), and then he opens the door. Now, the path between the last and penultimate rows of seats is very narrow, so, as I'm stepping in, I was almost relieved to feel my backpack removed from my back, hearing him say something to the effect of 'let me hold this for a sec so you can get in more easily'. 'Almost' accounts for the fact that, once I've turned around and am situated, he's finished weighing my bag in his hands, and he decided aloud that it was too heavy for me to have, and he's going to put it in the back whether I like it or not. I was travelling for work - my computer was in there. I watched, my heart in my throat, as he *tossed* it in the back and cheerfully walked to the front to pick up the last passenger. The rest of the passengers looked around and at me, seeming as stunned as I was. After me, one more person was picked up, which I had somewhat expected. The driver only somewhat helped her at all, which, while I understand is not mandatory, is the kind of service I would expect to be associated with such a strong demand at the end for tips. I added an extra hour to my travel time since I knew that I was travelling in a shared van, but I didn't realize how long it would take. There was one couple that was getting increasingly agitated. I learned later that they had been in the van for something close to an hour, and they were getting close to missing the suggested two hour window. Now, they were calm, and I was rather impressed by that. When we passed under the tunnel, I kept seeing a light from the front of the van out of the corner of my eye. He was texting. No, this was not the little screen that seemed to have directions attached to the center console. This was not while the traffic was so bad that we weren't moving. The van was moving, and his eyes (I could see through the rearview) were on his phone. I repeat: OUR DRIVER WAS TEXTING AND DRIVING. So, after my panic at noticing this, we were out of the tunnel, and, mercifully, he appears to have put away his phone. The ride took an hour and a half, which, given I was coming from the Upper West Side, seemed a bit long, but I hadn't been driving overmuch during this trip, so I let it slide. At the last stoplight, he asks each of us to remind him which airline we're flying with for the terminals. Once stopped, he lets everyone out, trying to insist on helping out the women, all of whom decline his pushy offer, opens the back, and, ignoring the couple saying that they need to move quickly, starts to point to passengers and unload their luggage, dropping them on the ground more often than not. Of the first three people, two reach for a bag but he drops it on the ground anyway, and he stuck out his hand each time for a tip, suddenly becoming warmer to each with the money in hand. After the third person takes their luggage and walks off, with the final couple outright glaring, the driver turns to me, gives me a look up and down, and asks which bags are mine one more time. I gesture to my bags, trying to be quick about it as they're obviously frustrated, and he moves even slower than the previous few bags. It is then that I felt this became a bit sexist. The driver looks me up and down, pausing as he unloads to take even more time. "Hey, honey, that price doesn't include a tip, ya know?" He says, continuing to hold my bag as he waits, quite obviously, for me to get my wallet out. (By this point, I've seen one person peel off a twenty.) Now, (particularly because of the texting), I had already decided his tip, but someone else beat me to it. The final couple seemed to snap as they watched him heckle me, as they walked around him, snagged their bags, and stormed off. He immediately dropped my bag (mercifully, my computer was ok), and chased after them, yelling that they couldn't do that and he deserved a tip. They seemed to be explaining that 1) yes, they could, in fact do that, and 2) he wasn't getting a tip from them for horrible service. He muttered angrily and counted his money. Ridiculous. read more

I've spent my entire morning on the phone with SuperShuttle trying to get my Mother to the airport. We made the reservation, got the confirmation number, submitted her phone number for updates and checked to make sure my building address was correct. The shuttle was due to arrive between 7:40-7:55am. Mom went down to my lobby at 7:30 to wait. When 8:15 rolled around and she was still here I called the company and was told that not only did the shuttle wait for 5 minutes, but he tried to call my Mom AND came in to speak to my doorman. A pretty large feat to accomplish without my Mom WHO WAS WAITING IN THE LOBBY noticing. While on the phone, I asked my doorman if anyone from Super Shuttle spoke to him, no he said. When the driver was quizzed on what my doorman looked like, he had no idea. Apparently, the GPS shows him waiting on the corner of 53rd and 8th before pulling ahead to 54th and 8th. All interesting considering my building is on 8th avenue between 52nd and 53rd streets. More interesting that he was waiting in front of a deli, rather than my apartment building, if he waited at all. (I'm not inclined to trust him after lying about coming into my building and speaking to my doorman and calling my Mom's phone.) After being on the phone for nearly 20 minutes, they agreed to refund my Mom's cab fare to the airport, less what I already paid for the shuttle. I appreciate this, but it's not enough. This is the fourth time I've had an issue with Super Shuttle in the four times I've used the service. I never will again. It's disappointing, as this is ostensibly a wonderful and money saving service that has caused nothing but problems for me. read more

What a MADDENING experience. I don't mind a shared van but they re-assigned me over the course of TWO AND A HALF HOURS after I landed and I went through their procedures to the T. Never again. Not here, not anywhere. read more

DONT DO IT!! Horrible customer service at La Guardia. Waited an hour. Called they said 15 minutes. Called again and the guy said they had No drivers and I should just cancel. Idiots. read more

I've been using Supetshuttle for years. The last time was yesterday coming from Newark Airport to my home in Manhattan. Considering that a taxi would have been about $100 and this was $26 including tip I didn't mind putting up with the crowded shuttle. Very nice driver. Will always use them. read more

Super Shuttle is a scary experience. When flying in to New York, I had no idea how we would get to our hotel near Times Square. A little searching online brought me to Super Shuttle. I reserved and paid online. First of all, the drive struck fear in to my heart. We were almost hit 7 or 8 times. I laughed it off and tried to calm my son down by acting like it was part of the "New York Experience". They cram so many people into the van that you can barely breathe. They also don't ask how much baggage you are going to have. We picked up several people on the way to and from our hotel that had a TON of luggage. The driver just kept shoving everything in. I was pretty uncomfortable sitting on some guy's lap that I had just met. Forget using the seat belts; there aren't enough for everyone. We got picked up really early for our flight, but the driver just kept making stops and picking up more and more people. He seemed to get 3 or more calls to pick up additional people. It took us almost 3 1/2 hours to get from Times Square to LaGuardia. Next time I go to New York, I'll research other options for transportation. read more

I haven't had any issues with SuperShuttle from and to JFK- it's typically the best value if you want to get to the airport, around $20 plus tip. You may have to wait for them to pick up or drop off other customers, but if you aren't in a huge rush it's not a big deal. You can usually find discount codes on RetailMeNot.com as well. Today I took the SuperShuttle from JFK to my hotel, there was no wait at the airport and I was dropped off after a few other drop offs. read more

HORRIBLE - DO NOT USE !!!! We used this service upon arrival to New York and going back to the airport. They were an hour late when picking us up and it took them two hours to get us to our hotel near 37th and Broadway from LaGuardia for a total amount of three hours. There was also an elderly woman escorted by an assistant to the shuttle who told us she had been waiting at the airport for two hours. Ten minutes into the heavy traffic, it was discovered the woman was on the wrong shuttle. The driver pulled over near an on-ramp with construction and heavy traffic, fetched the woman's bag from the back of the van and pointed her in the opposite direction where she had to carry her bag to walk back to the airport. It was 87 degrees and sweltering hot. To add insult to injury, the shuttle driver then complained to everyone in the van about how long we had to wait for that woman, and implied that it was her own fault that she got on the wrong shuttle. The drivers were not very friendly. After a being in the shuttle for two and a half hours with three more stops to make, I politely asked what the best stop was (since there was no communication with anyone in the shuttle about where we're going next until he pulled over on a busy street and barked the name of a hotel) to which the driver responded in a short tone and angry face that he needed to get to Midtown first. The driver on the return leg was also not very friendly or communicative about what was happening. They try and make four pick ups to fill each van - which I understand - but the pick ups outside the airport seem totally random and take HUGE amounts of city driving time -terribly terribly inefficient. I cannot warn people enough to avoid this service at all costs. read more

Picture me with a horrified expression, hair standing on end, and a LOLcat caption: "Supershuttle..iz not so super, ackshually" Seriously I had a near death experience on the way in to NYC..actually make that several. The driver was multitasking talking on his phone while cutting off other drivers and narrowly avoiding getting creamed by a bus that did not want to give up it's last chance to get into the Lincoln Tunnel. I'm a bit of a defensive driver myself and can't remember the last time someone else's driving made me exclaim "AAAAHHH" out loud. This honor goes to Alex of Super Shuttle (at least I think that was his name-post traumatic stress disorder makes it hard to remember these things). Since I've also been sick no less than 4 times already this year, it was also harrowing to sit in the passenger seat next to him as he coughed the cough of a dying man at least 5 times a minute for the hour plus that it took to get into the city. The fact that I'm not now infected with the Rage is nothing short of a miracle and I am now a religious believer. Hallelujah. read more

Used super shuttle a few weeks ago to go to and from Newark to Manhattan. Had an early morning pick up from my place. I had selected a 5:40am slot thinking that was the beginning of the 15 minute window but found out that morning it was the end, which seems weird that they don't clearly state when you book that it's the end of the window. My bad that I didn't check the confirmation email but they showed up at 5:05am, way earlier than the actual window start time, so the car and people in it has to wait 15 minutes for me to get dressed. On that trip also we went to pick up someone else but ended up dispatch had given the wrong address. So seemed like two issues on that trip with dispatch and the driver said that issue isn't rare. On the way back, I had to wait about 80-90 minutes to get picked up which was extremely frustrating and pissed me off the most. Needless to say, most likely never going to use this service again. They need to become more reliable service and get dispatchers who can do the job right. read more

Once upon a time this was a decent service. No more. You'd think with Lyft and Uber they'd try harder but no. Uber calls you. SuperShuttle doesn't do that anymore. You'll get an email--not a call or text which makes you wonder why they take your number to begin with---saying your driver is on-site and leaving in 2 minutes! After a bad experience last year I said never again but a 6:00 am flight left out of Newark left me with few options. Sure enough they did it again and I'll never use this service again. Uber and Lyft can't kill them off soon enough! AVOID. If you can't foot the bill for Uber or Lyft to Penn St. is a pain but more dependable. read more

On November 12 had a pickup at 4:40 am at our home. The driver arrived at 4:30. The next pick up was a no show. The driver couldn't leave before dispatch released him. The driver made numerous calls to the customer. It was a long wait The next two customer were therefore picked up late. All the customers were late at the airport. My husband and I missed our flight. We couldn't get a flight out that day. We had to purchase a flight ticket for the next day. Then we had to find a hotel, dinner and breakfast. Have made numerous contact to super shuttle with no response. read more

Missed my flight, beware. I called dispatch they told me my ride was in route. Over an hour I waited on the side walk for the van it finally showed. When I called super shuttle dispatch they assured me I'd arrive in time for my flight. They lied and I missed the flight. I've notified them of my missed flight and I'm waiting to hear back from them. They never refunded me or helped cover the cost of damages. I hope they go out of business. Please somebody sue them! read more

wow....so, i'm like going out on a limb here giving my SS 5 stars..... don't hurt me now! glad I didn't read all these reviews before i went to cali a couple weeks ago.......... I noticed (from skimming those 1 star reviews)...I didn't see a time that people were to be picked up (early? afternoon? evening?) ...I imagine that makes a difference. Here's my piece: I have only used SS once. And I got picked up at like 5am. ....A time, I assume, that most of the other reviewers are not getting picked up at. ......SS was 15 min early (beyond the 15 min bounce time they say to allow on either end of your pickup time), but that was fine for me. The driver waited and was super pleasant and helped me with my big ole bag. There was obviously no traffic getting to EWR at 5 in the morning and there was only one other passenger who had already been picked up. So for me it was a straight shoot into the Garden State with absolutely no blips. so .......... if you are leaving manhattan at a ridiculously early time of day, super shuttle might just be the option for you! read more

I guess I got a little lucky. I used this service instead of taking a $40 cab or the Airtran from JFK to Union Square (then I hopped on my train to BK). I was the second person to be dropped off so it was cool with me for $23. In all honesty though, I'm pretty sure i'll be paying for a cab next time. read more

This is a review for the location at JFK. I reserved a shared car 72 hours before my flight and got confirmed and everything. I was happy that it was going to be only $20 to get to Times Square from the airport. I got off my flight ready to go at 6am (I had checked into super shuttle for a 5:49 arrival pick up). When I spoke to the lady at the counter she said to sit and wait and that it would be a 15-35 minute wait (cool, what a random time range). Well, I've been here for over an hour now and no car in sight. Their organization is pretty ridiculous and could be handled in a much more efficient way. Especially for someone traveling alone and meeting people, this experience has been anything but convenient for me. Great in theory but will definitely never be doing this again. read more

(Edited review to include that I was given a prompt refund +1 star)Supershuttle should really be called Lame-o shuttle as they've stood me up like a date at the prom twice in the last few months. First time I arrived just after midnight and rang for my shuttle and was told the next shuttle wouldn't be available till 4am! I cancelled and asked for a refund which I was promptly given. Fast forward to last night when after arriving from marathon trip home I rang Lame-o shuttle and was told that it would be about two hours for the next shuttle. The only positive is that a refund was given to me. Lame-o shuttle is a mess and I don't understand why they take bookings that they can't honor. read more

I booked a round trip from/to the LGA for my holiday weekend in advance. The pickup from LGA was a little long (about an HR) considering I booked in advance so they knew when I would be coming in. They want to make sure the van is full so we had to wait even longer once in the van. The trip in to NYC took about 2 hrs. So, overall it took 3.5 hrs from the time I got my bag until when I arrived at the hotel. It could have been worse but it certainly has been better. The return trip never occured. One hr before they were to pick me up, they texted me to tell me they cancelled my trip but would refund the fee. Great considering you can't keep the money when you don't provide the service. I called them as I needed to get to the airport. The customer service simply told me the same thing the text said and offered no help or even a suggestion as to how to arrange transportation. I am glad I was checking my texts or I might have missed my flight. The hotel I was staying in was great. They arranged a car service to pick us up around the same time super shuttle was supposed to pick us up. Of course, it was more as it was last minute but if another agency could find a driver to help out a customer why could supper shuttle not do the same thing or even give ideas about how to get to the airport and not miss my flight? I have used super shuttle company in the past and it was never great, but this is completely unacceptable. read more

Told me 30 minutes, and an hour later they still hadn't showed up. Fail fail fail - this is my first and last experience with them.

Never again. The driver, Dean M, was extremely rude. He was also handling the bags very rough. IA 1 1/2 hour ride, at the longest, took 2hr 45 minutes. read more

My pick up time was this morning at 2:55am. We finally got a call at 3:16am saying he was here. As me and my boyfriend are walking down the stairs of my apartment building with 2 suitcases taking a total of about 3 minutes, we see the shuttle leaving. My boyfriend ran down half an avenue and a block and caught him at the light. The guy said he couldn't turn around because he's been waiting since 3am. We never got a call! I called the service line and the lady told me they had no more shuttles available and he wasn't coming back. She also told me I should check my phone. I can show them my phone records, I never received anything! I filed a complaint and hope to get my money back. We took a cab to JFK instead. Do not use Super Shuttle if you want to make your flight! Worst experience ever. read more