If I could give this place a zero I would!!! Worst experience ever. I arrived on the red eye at 6am and waited 2 hours for them to get me after several calls and vans sent and one guy just refusing to go downtown. Wtf?! You can imagine with about 1 hour of sleep how I was feeling at this point. After I finally get picked up they won't even drop me off first for the inconvenience. It then took 3 hours until I arrived at my hotel. I wasted 5 hours of a short weekend trip with this unprofessional, inefficient, and awful company. Come to find out a cab is a flat rate of $45 from the airport! Do not waste your time for the "discount" price. read more

I am a first time user of the service. However for me everything was well managed. The email instructions were good enough to reach help desk. Once you are there , they take care of everything. For the price you pay, it is a great service atleast from Airport to Manhattan read more

They didn't show up and said it was too late and they couldn't come at all. I had a reservation made in advance, waited for the car and when I called they said that it would be over 90 minutes. This was at midnight :( read more

I have so much to say in this review...everyone out there who is even thinking of using this service, run away! I made a reservation for the bus to pick me up at LGA after my flight was delayed and my ride could no longer pick me up. When I arrived I called them and was told that the van would be on its way. After thirty minutes went by (now 1230a), I called again. Now I was told that it would be at least a 45 minute wait. When I asked why I was rudely informed that it was because of all the delays at the airport. Right. After waiting 45 minutes on the dot, I called again. (now 115a). The lady on the line informed me that I wasn't listed on any vans. Good thing I called again! The next van was there to pick me up within 10 mins. We now preceded to pick up other people at different terminals who were equally as pissed. One older woman said that she had also been waiting about two hours for this van to arrive. At first, the driver said that we also had to stop by JFK (excuse me???) but thank god they changed that. I then found out that I was first in line for drop off (another thank god). Then I realized that he was going a really weird way to my house. When I asked the driver where he was going he made a joke that he knew where he was going and I did not--something sexist. Once he finally brought me to my "house", I had to explain to him that he looked at my address wrong and was in the middle of no where. He said "oh, i have no idea where that is." Thank god I have a gps on my phone or we would have never gotten home. By the time I got home it was 238a. Yes, over two and a half hours after landing and I was the first drop off. As I left I wished the other people luck but I'm sure that the last drop off saw the sunrise. Never. Ever. Use. Super shuttle. read more

horrible. made reservations and this happened... pickup to airport: came 45 minutes late. took must have been an hour and a half to get there. dude took a horrible route, last pickup on e97th street he decided to go to LGA by driving DOWN to queesboro, waited probably half an hour just to get on the bridge, and then drove through basically all local streets to go there instead of taking RFK and THE HIGHWAY. that goes RIGHT TO LGA. but wait it gets worse... airport to apt: had to call their number because maybe I was tired but couldn't locate 'phone' in the lobby I was supposed to call from and got attitude when I called. was told I had to wait about 1.5 HOURS until pickup MAYBE. at midnight. what. ended up cancelling and taking the m60 bus + subway which wasn't fun but got back home before they would have even *maybe* picked me up at 1:30am. side note: used supershuttle in LA is it was waaaywayway better, they picked up on time and there was actually a supershuttle human being at the airport who arranged for a van to pick me up when I arrived. expected same service here, guess I was wrong. next time save your 15 dollars and take the subway/bus its actually faster and costs you less. read more

This is the worst service I've ever experienced. I've been on the shuttle for an hour and a half now and we still have not dropped anyone off. They act like they take people who are going to a similar location but really you drive all over manhattan and beyond. If you want to waste an extra two hours of your time then by all means, this is your company. read more

This is the worst service EVER! I had a reservation ready at noon to from the airport to my apt. In Manhattan and at 3pm I was still at the airport because the driver came late! After he dropped me the last, I came home at 4:45!! I won't ever use this company and I won't recommend it with anyone! read more

SuperShuttle was a great, affordable way to get to and from the airport. Sure, traffic was bad (it always is traveling to airports in New York) and it took some time (nearly 2 hours to get there), but if you are traveling on a budget, this is one of your best options! read more

Here's my husband's take on super shuttle and why you shouldn't ever use them. I interspersed a comment, but in general I agree 100%. So my wife and I flew out of La Guardia airport, and since she has a discount with Super Shuttle through her work, we decided to have them take us to the airport. And that was a mistake. First to the airport. We scheduled our pick-up time at 3:45pm, as our flight left at 6pm. That morning we received a call asking if can have the pick-up at 3:25pm. Awe agreed, why not being nice to them. Then at 2PM they called again. And again. Can you be ready at 2:50pm (an hour earlier than we first booked the pick-up. We could not do it, so we called them and told them so. But it didn't really matter. They said the pick-up will be at 3:25 as planned. But from 2:50 on, they called us (although we worked) and said the driver was there, waiting for us. Maybe he was, maybe he wasn't, the phone continued to ring excessively. Until we finally went on the car at 3:10. [[Also, my husband forgot to mention: I asked the driver to sit up front (I get carsick and front is always better). It was empty BTW. He said no, you can sit in the back. I said, I'd like to sit upfront. I'm pregnant. He said, no, you're pregnant so it's better for you in the back. This went on for a couple of minutes back and forth until finally I had to basically threaten him that I would throw up all over his car and he finally agreed.]] But this is not why we write this review. The way back from the airport is the one that make it abundantly clear that if you are a party of two or more, who makes more than minimum wage, you should never take Super-Shuttle from the airport. We landed in JFK and we were ready to leave JFK at 7:35PM. We called Super-Shuttle and they said a driver will be there in 15-20 minutes. So we waited. After 25 minutes we called again. "The driver should be there in less than 5 minutes." He actually was! So in 8:05 (half an hour after we could have left the airport by taxi), we boarded the car. Then, we had just to pick up one more passenger, from terminal 4. So we went there. And then one more passenger from Terminal 8. So we went there. And each time the driver stops, goes and looks for the passenger (calling them by some name, which resembles or not, their actual name) and then go back. And then, just a couple of more passengers. We played around, which terminal it would be. 2? 3? Terminal 4, in which we have already picked up one passenger, was the winner. We completed a full circle of JFK, and our game was changed to when we would leave the airport (if ever). After 30 minutes in the shuttle, that is in 8:35PM we left the airport, finally. It took us an hour to leave the airport using Super-Shuttle!!! My wife and I made the calculation that if we took the taxi when we arrived, we would have been home by that time. The way to Manhattan was free that night. We also made the calculation that a taxi from JFK cost $52, and Super-Shuttle took us $37 (not including tip, which they usually charge you for online without you even noticing). And at least an hour more. And constant circulating around the airport. So yeah, definitely, the 15 bucks we saved using Super-Shuttle, were a lousy saving. So if you are in a New York airport, take the cub, the subway, but don't take Super-Shuttle! read more

Avoid at all costs!! I have been waiting at LGA for over 1.5 hours. Customer service keeps delaying the pickup time by 20 min intervals. My reservation was made in advance online, but it seems that there is no preference for customers who have made a reservation. No compensation, refund, or even an apology has been offered by customer service. Better off taking a taxi or the subway. Will never take super shuttle again. read more

Drivers own their own vans. They pay super shuttle a monthly franchising fee. So whatever's left over, is the profit. This explains why Supershuttle service center does not care about complaints. They make money anyway from the franchise. read more

HORRIBLE - DO NOT USE !!!! We used this service upon arrival to New York and going back to the airport. They were an hour late when picking us up and it took them two hours to get us to our hotel near 37th and Broadway from LaGuardia for a total amount of three hours. There was also an elderly woman escorted by an assistant to the shuttle who told us she had been waiting at the airport for two hours. Ten minutes into the heavy traffic, it was discovered the woman was on the wrong shuttle. The driver pulled over near an on-ramp with construction and heavy traffic, fetched the woman's bag from the back of the van and pointed her in the opposite direction where she had to carry her bag to walk back to the airport. It was 87 degrees and sweltering hot. To add insult to injury, the shuttle driver then complained to everyone in the van about how long we had to wait for that woman, and implied that it was her own fault that she got on the wrong shuttle. The drivers were not very friendly. After a being in the shuttle for two and a half hours with three more stops to make, I politely asked what the best stop was (since there was no communication with anyone in the shuttle about where we're going next until he pulled over on a busy street and barked the name of a hotel) to which the driver responded in a short tone and angry face that he needed to get to Midtown first. The driver on the return leg was also not very friendly or communicative about what was happening. They try and make four pick ups to fill each van - which I understand - but the pick ups outside the airport seem totally random and take HUGE amounts of city driving time -terribly terribly inefficient. I cannot warn people enough to avoid this service at all costs. read more

What a joke of a company Dont use them unless you like to sit at airports for hours on end after your flight My aunts came to visit me with my elderly grandmother and my 6 year old cousin, they flew back and got into LaGuardia airport on time (their plane had no delays, they were there exactly as scheduled) Their only mistake was that they made a reservation with SuperShuttle to be picked up after their flight and driven back home. SuperShuttle never called them to tell them anything, and when they were finally able to get a hold of someone at SuperShuttle they were told it would be 2 hours before a driver could come get them Then SuperShuttle told them they could cancel their pickup and use another method to get home and they would be refunded for their canceled SuperShuttle trip. That was a very reasonable and nice way of handling the unfortunate situation So my aunt canceled her reservation with SuperShuttle and got an Uber ride scheduled to come get them OH BUT NO! Now that the reservation had been canceled my aunt was told there would be no refund! So now she has to pay for the SuperShuttle that never came and her Uber ride that actually took her home?? Shes been at the airport a while now, (it took a long time to reach SupseShuttle to begin with!) she needs to get her young son and elderly mother home, and now she has to pay for two expensive rides home (SuperShuttle and Uber) and SuperShuttle will not be refunding her for not picking her up when scheduled? This has been booked, paid for, and the driver had already been given a tip in advance!!! SuperShuttle is terrible, they lie, and they dont pick you up. Use ANY other company. read more

I had no luggage but took the SuperShuttle from Newark Airport to Midtown just because I walked by it while searching for the express bus. There were signs that said $13 in the window, I get a space directly with the driver; when I get off not even at my apartment but one avenue away, I am charged $25 two hours after walking out of the airport. Take the Newark Express, Uber pool or Via - it's much more cost efficient. read more

This service was excellent. I booked it at JFK, and waited approx. 15 mins, which was reasonable. The driver was courteous, efficient and pointed out various landmarks along the way. We made good time, considering we were travelling at noon on a Thursday. I would definitely take this service again. Paula, Canada read more

My flight was super delayed and the last shuttle from La Guardia is at 12 am at night and my flight arrived at 12:15 am. I could not cancel my bookings as I was on stand by on another flight that I boarded last minute to come to NYC. I haven't been contacted by anyone for refunding my money after I sent them a ticket. Horrible contact service. I had to go to Cold Spring Harbor Lab and was recommended I take this to there, however I found uber cheaper and more convenient especially for a situation where my flight was delayed so much!!! I am sorry but I would never recommend this to anyone going to CSHL. read more

What an AWFUL experience. DO NOT take super shuttle. I am still trying to dispute my charge from when they failed to pick me up from the airport even though they said a van was on its way. Their customer service is made up of useless morons who refuse to answer your questions or to transfer you to a manager. I will be flying next month and will 100% not be using their horrible service. read more

Horrible!!! Made a reservation that I prepaid online (complete with tip) and had to wait FOR OVER AN HOUR at the Newark airport for pick up into NYC. Worst service EVER!! DO NOT USE THIS SERVICE!! read more

I wish it was possible to give zero stars for this service. I'm sitting waiting over an hour at JFK when I was told my shuttle would be 20-30 mins until I was picked up. When I ask why I'm still waiting I'm told that shuttles can actually come at "anytime". If you ask more than once you get a response of "just wait". What is the point in giving an estimate?? Next time I will go to the cab line and find 2 people who are going within 10 blocks of me and split the fare. read more

It is now 90 min after I landed (10AM) and we are finally leaving the airport. After checking in on-line I received an interactive real time map of where the van was. It didn't move for 50 min. I waited an hour before being picked up only to argue with the driver bc I wasn't on his list. Didn't matter that I had all the confirmation texts. So far it seems like this guy is completely clueless. Can't wait to see how long it takes me to get to my hotel. Hopefully alive. Thank God I didn't buy a return ticket. I will never use this service again. EVER! read more

I checked in at 4:20 PM and it is currently 5:58 PM and I am still waiting. I went online to track my driver to see where he/she was and it read "trip complete." Ummmmm, I'm STILL standing here waiting, an hour & a half later. I called SS and they said it'll be another 30 min. I will NEVER use SS again in NYC. Worst service ever. And believe me, I will spread the word about this horrible service all over social media. read more

Is the worst !!! Please don't even think about taking this horrible service!!! BAD. If I could give 0 stars I'll do it! Just waiting for an hour at JFK and they never picked me up! They also said the showed up!!' Such a horrible and stupid service. read more

Do NOT use this service. They are horrible. I have used them three times and each time they were late by more than 30 mins. The third time I used them they were over an hour late causing me to cancel the reservation and take a cab. Do not waste your time with this company, they are never on time. read more

What a MADDENING experience. I don't mind a shared van but they re-assigned me over the course of TWO AND A HALF HOURS after I landed and I went through their procedures to the T. Never again. Not here, not anywhere. read more

DONT DO IT!! Horrible customer service at La Guardia. Waited an hour. Called they said 15 minutes. Called again and the guy said they had No drivers and I should just cancel. Idiots. read more

I've been using Supetshuttle for years. The last time was yesterday coming from Newark Airport to my home in Manhattan. Considering that a taxi would have been about $100 and this was $26 including tip I didn't mind putting up with the crowded shuttle. Very nice driver. Will always use them. read more

I'll keep it simple: booked a shuttle for 3.30am. Received a phone call, waking me up, at 2am and they asked me if I could be picked up at 2.30am. Politely declined. The rung my doorbell at 3am and told me they were downstairs. I explained that I wasn't ready and reminded them that they were picking me up at 3.30am. Received a phone call at 3.15am telling me the shuttle is at my door. I hurried downstairs to find no one there. Waited til 3.30 am to call the office - "they are a few minutes away" they tell me. I call again at 3.45am - "you've already been picked up", they tell me. To cut it short, I had to pay 65 bucks on a taxi instead. Supershuttle refuse to refund the fee, as they believe somehow the fault lies with me. Unbelievably terrible service. read more

If I could give 0 stars, I would. I will say this: when I lived in San Diego, I had a really good experience with Super Shuttle for the daytime shifts (4 am= dangerous drivers) for extremely reasonable rates and very efficient drop offs. That said, clearly, each SuperShuttle business must be a franchise-- which would explain the severe differences between San Diego and New York in terms of quality of service. This is hands down the worst transportation service I have ever paid for. I will preface with this: I always take the reliable M60 to and from LGA and only took the Super Shuttle from LGA because I flew in in early April at midnight and my family was concerned for my safety at that hour and I didn't want to trouble them by having them pick me up at such a late hour. I was originally told my shuttle would arrive in 20 minutes by the Port Authority guy-- it showed up after 45 minutes-- I repeatedly told the arranger that I was paying by debit card no less than 3 times when he asked me 3 times. When I finally got into the van at close to 1:00 am, wondering if I should have just hired a cab or taken a bus, there were 2 women already in the van who had been there for almost 2 hours. I repeat, almost 2 hours. I had the privilege of spending at least another hour in that circle of hell of constant safety and legal violations. 1) The driver spent another 3/4 of an hour picking up more clients, bringing the total to 9 people. While circling in La Guardia, he violated traffic rules in front of a police vehicle who flashed him and turned their siren on him--- and he REVERSED INTO TRAFFIC as he was legally not supposed to enter that way. 2) He was also driving WITHOUT THE HEADLIGHTS ON at 1:00 am in utter darkness when there were plenty of vehicles (oncoming and otherwise) at that time. He did not use a GPS or organize everyone's dropoffs per the shortest, most efficient route which shuttle drivers, in my experience, usually do, which exacerbated the time spent in the van by everyone. He also appeared extremely incompetent at getting out of Queens-- seriously, if you are a shuttle driver, and you don't use a GPS in an industry where it's de rigeur-- you need to be fired. The driver was disorganized, inefficient, dangerous, and rude. When I was released at my destination he refused my debit card and insisted on cash-- I told him that I clearly said 3 times to the person who arranged the ride that I was paying by CARD not by cash. Furthermore, he didn't tell me how much was owed (I was originally quoted $23)-- I was so damn angry, I paid a transaction fee at an ATM and nearly threw the money at him. It was way too much money that I gave to this service. Leaving the city, I made sure to take a ride on the M60, my tried and true mode of transportation to the airport that has never let me down and is thrice as fast as paying a shuttle service (which costs 10x bus fare) for it. That said, the outcome here was: my family's fear for my safety at night should not have been of public transportation, but private transportation that imperiled my life. read more

warning ! If you book your ride on line DO NOT PREPAY THE TIP! I just had a driver blow pass me as I waited in the same spot i have for the past 3 trips . When I called to complain I was treated with such disrespect . I have to say SUPER SHUTTLE HAS JUST LOST A CUSTOMER ! read more

What a terrible experience! My boyfriend and I arrived at JFK at 10:14 today. Our reservation with Super Shuttle was 11pm. We had enough time to get our luggage and wait for the shuttle as we charged our phones. When we checked in it was 10:45pm. Super Shuttle said they would arrive in 20 min. Ok. That's great! But then it turned 12am and still no sign of Super Shuttle. They kept us waiting for an hour! Then my boyrfriend and I finally got in a van and there were two other people who said they been waiting for an hour and a half! All four of us waited in the van for another 20 minutes while the driver who was such an a$$ waited for 2 other passengers that didn't even make reservations! Then as we thought he was ready to take us all home he goes to 2 other terminals and picks up 3 other passengers who either made a late reservation or didn't make a reservation at all! Myself, my boyfriend and the two original passengers were completely pissed off. I voiced my frustrations with the driver. How can he make us wait when we made prior reservations and already paid? Then he started to drop off people but he was dropping off people who he picked up without a reservation first! I was completely pissed off because those people didn't have to wait as long as we did. My boyfriend and I did not get home until 1:45am! We should have taken a yellow taxi and would have been home by 11:30pm! The drivers are so disorganized and just plain rude. They have nothing but BS excuses and are so unprofessional. Super Shuttle needs to really train their employees and use better customer service practices. Teach your employees not to jerk customers around! This is not my first issue with Super Shuttle. When we departed for our trip 5 days ago our plane was 3 hours delayed. We landed at 3am. Super Shuttle didn't even show and their business was closed after 5pm so we couldn't even call, My boyfriend and I had to take a taxi that charged way more! I'm glad to be home now, but super tired and have to be at work at 9:30am! read more

Never again!!!! The worst customer service I ever experienced. Waited for over an hour at the airport while the person at the counter kept telling me that the bus will arrive shortly. The customer rep on the phone actually hanged up on me. At the end I had to take a cab. read more

Reliable and on-time. The text messages were helpful that let me see the location of the driver. It was a very large modern van so though it was full, it didn't feel cramped. I would highly recommend for the price and service. read more

Once upon a time this was a decent service. No more. You'd think with Lyft and Uber they'd try harder but no. Uber calls you. SuperShuttle doesn't do that anymore. You'll get an email--not a call or text which makes you wonder why they take your number to begin with---saying your driver is on-site and leaving in 2 minutes! After a bad experience last year I said never again but a 6:00 am flight left out of Newark left me with few options. Sure enough they did it again and I'll never use this service again. Uber and Lyft can't kill them off soon enough! AVOID. If you can't foot the bill for Uber or Lyft to Penn St. is a pain but more dependable. read more

On November 12 had a pickup at 4:40 am at our home. The driver arrived at 4:30. The next pick up was a no show. The driver couldn't leave before dispatch released him. The driver made numerous calls to the customer. It was a long wait The next two customer were therefore picked up late. All the customers were late at the airport. My husband and I missed our flight. We couldn't get a flight out that day. We had to purchase a flight ticket for the next day. Then we had to find a hotel, dinner and breakfast. Have made numerous contact to super shuttle with no response. read more

Missed my flight, beware. I called dispatch they told me my ride was in route. Over an hour I waited on the side walk for the van it finally showed. When I called super shuttle dispatch they assured me I'd arrive in time for my flight. They lied and I missed the flight. I've notified them of my missed flight and I'm waiting to hear back from them. They never refunded me or helped cover the cost of damages. I hope they go out of business. Please somebody sue them! read more

Never, never, NEVER again! Was told they'd be there in 20 minutes. Took 1 hour and 5 minutes (with 2 more calls) to get there. I found out later that they always say "20 minutes" or less, no matter how long they know it will take. Then we had to make stops all over JFK picking up more people until the van was packed full. Called at 6:25. Pulled out of the airport at 8:07. Then the driver took a back street "long cut" through the streets of Queens to avoid paying tolls. When we finally got to Manhattan, at 8:42, I got out at a subway stop and took the train the rest of the way. read more

My first and last time using SuperShuttle. I'd rather walk, take the $15 bus to Grand Central, an over priced taxi, or the train. I arrived at Newark Airport after a 20 hour flight late at night. No SuperShuttle employees were in the arrival area near the transportation. I found a SuperShuttle van and asked what to do. He gave me a number to call. The operator was extremely unhelpful and rude. He told me I needed to go find an employee at the airport. I asked if he could radio the person because I had 5 suitcases and just landed from a 20 hour flight. All I wanted to do was go home and sleep. Luckily the van driver, who gave me the number, radioed the employee somewhere in the terminal. I had to wait for another van even though this van was completely empty. I waited one hour for a van to pick me up. Then another hour to be dropped off. The van driver I had was rude when I tried to give him the best directions to drop me off in front of my apartment. Lower Manhattan can be a confusing place to navigate, especially with Occupy Wall Street protesters and random streets blocked off. Save your time, money, and headache by using anyone but SuperShuttle. read more

Always great service and a great alternative to expensive taxis.

If I could give this company zero stars I would but yelp doesn't let me do that therefore it gets a 1 star. I joined yelp so I could write this review!!!! I feel bad for tourists who don't know about yelp and have to suffer through the experience!!! However those of you who do know yelp and are reading this. DONT MAKE A MISTAKE and take this shuttle!!!! We landed in JFK, got picked up at 4:30. They proceeded to pick up passengers for 45 minutes driving from one terminal to another and then back to the first terminal where we were picked up. Then the driver parked the car with the car full of passengers and left for 20 minutes at which point we had had it and left the car!!!! They were trying to fill up the last two seats in the car and were waiting for more people to book!!!! They try and maximize their shuttle and will keep you on their pick up schedule for as long as 1.5 hours before they even leave the airport!!! Unbelievably horrible service and horrible driver! For $23 take Carmel (212.666.6666) which is only $15 more expensive or the bus which is $18 and doesn't stop at a hundred places trying to fill every seat! They really should be shut down! I hope all these horrible reviews causes them to shut down! read more

All I can say is never again. I had a 7pm flight leaving from LaGuardia and booked a Super Shuttle to pick me up at my job near Church Street at 4pm. I was outside on time and proceeded to stand there for a full 45 minutes waiting for my van. As if this was not bad enough, once I was finally picked up, the driver proceeded to drive around for another 45 minutes making five more pickups in lower Manhattan, with the last stop literally two blocks from where he'd picked me up. Thus an hour and a half from my scheduled pickup time I was basically right where I'd started and in danger of missing my flight. (I'd booked my pickup with rush hour traffic and airport security in mind) The other passengers, also delayed, staged a mini-mutiny and began frantically dialing Super Shuttle from their cell phones to complain. We were assured that Super Shuttle would pay the cost of anyone's missed flight. But honestly, who wants to rely on that kind of guarantee when they could have already been safely at the airport with time to spare if they had just been picked up on time? The aforementioned trip was the straw that broke the camel's back. Previous experience has shown me that Supershuttle is really for tourists travelling from NYC airports to midtown hotels. They assess a surcharge of at least $20 per person for pickups above 110th Street and the outer boroughs. I once paid $60 to travel from the Bronx to LaGuardia; had I known I could have hired a private taxi service sans the additional pasenger pickups for the same money. They've also refused to make drivers available for 4:30am pickups required to meet 6:00am flights. If Supershuttle seeks to credibly market itself as an airline ground transportation company, their hours of operation ought to correspond with airport operating hours. read more