I highly recommend taking Super Shuttle into Manhattan from the airport. Great price, friendly staff and stress free. Follow directions and you will be on your way. The service I always purchase is the one that picks me up at the airport and drops me off at my hotel. On return, Super Shuttle picks me up from my hotel and drops me off at the airport terminal. read more

WORST EXERIENCE EVER!!! DO NOT USE THIS SERVICE!! I am giving this one star but only because I have to choose a star if I could I would give it zero! The shuttle picked us up at JFK to take us down to the Grand Hyatt. There was 4 people who did not respond when the driver called their names. The driver started searching for them, he walked up and down the hall over and over calling their names which was fine but he did it for 30min! Then he finally took us out to the van and started loading our bags. My wife is handicapped and requires a scooter to walk. We had told the company when we booked and they said the scooter would fit and it would be no problem. When we got to the van the driver looked at my wife's scooter and asked "that has to come?". When I told him yes he said "what am I suppose to do with it?". I said I did not know, so I folded it down and took everything off it that could come off. He then put us in the back seat which was very difficult for my wife. The driver then returned back inside JFK and left us sitting in the van for 45min before he returned. He came back with no further passengers he then drove around the airport 4 times, returning to the same place he picked us up 4 times. Finally after 2hrs total time he picked the last passenger up. When he loaded her suitcase it was sitting above the back seat right behind my head and every time he slammed on the breaks the suitcase slide forward and hit me in the back of the head! I spent the whole hour drive turned halfway around holding the suit case. This really caused my shoulder to hurt. So 3 hrs after we landed we finally reached our hotel---we thought---- he dropped us off on the far end of grand central station and we had to walk in rush hour for 1.5 blocks with me dragging our luggage and trying to help my wife. We are scheduled for them to take us back to the airport I will not be using them. And when I get home I will be reporting them to the Better Business Bureau. Not only was it a terrible experience it was unsafe. Stuart k. read more

Is the worst !!! Please don't even think about taking this horrible service!!! BAD. If I could give 0 stars I'll do it! Just waiting for an hour at JFK and they never picked me up! They also said the showed up!!' Such a horrible and stupid service. read more

Do NOT use this service. They are horrible. I have used them three times and each time they were late by more than 30 mins. The third time I used them they were over an hour late causing me to cancel the reservation and take a cab. Do not waste your time with this company, they are never on time. read more

I'll keep it simple: booked a shuttle for 3.30am. Received a phone call, waking me up, at 2am and they asked me if I could be picked up at 2.30am. Politely declined. The rung my doorbell at 3am and told me they were downstairs. I explained that I wasn't ready and reminded them that they were picking me up at 3.30am. Received a phone call at 3.15am telling me the shuttle is at my door. I hurried downstairs to find no one there. Waited til 3.30 am to call the office - "they are a few minutes away" they tell me. I call again at 3.45am - "you've already been picked up", they tell me. To cut it short, I had to pay 65 bucks on a taxi instead. Supershuttle refuse to refund the fee, as they believe somehow the fault lies with me. Unbelievably terrible service. read more

If I could give 0 stars, I would. I will say this: when I lived in San Diego, I had a really good experience with Super Shuttle for the daytime shifts (4 am= dangerous drivers) for extremely reasonable rates and very efficient drop offs. That said, clearly, each SuperShuttle business must be a franchise-- which would explain the severe differences between San Diego and New York in terms of quality of service. This is hands down the worst transportation service I have ever paid for. I will preface with this: I always take the reliable M60 to and from LGA and only took the Super Shuttle from LGA because I flew in in early April at midnight and my family was concerned for my safety at that hour and I didn't want to trouble them by having them pick me up at such a late hour. I was originally told my shuttle would arrive in 20 minutes by the Port Authority guy-- it showed up after 45 minutes-- I repeatedly told the arranger that I was paying by debit card no less than 3 times when he asked me 3 times. When I finally got into the van at close to 1:00 am, wondering if I should have just hired a cab or taken a bus, there were 2 women already in the van who had been there for almost 2 hours. I repeat, almost 2 hours. I had the privilege of spending at least another hour in that circle of hell of constant safety and legal violations. 1) The driver spent another 3/4 of an hour picking up more clients, bringing the total to 9 people. While circling in La Guardia, he violated traffic rules in front of a police vehicle who flashed him and turned their siren on him--- and he REVERSED INTO TRAFFIC as he was legally not supposed to enter that way. 2) He was also driving WITHOUT THE HEADLIGHTS ON at 1:00 am in utter darkness when there were plenty of vehicles (oncoming and otherwise) at that time. He did not use a GPS or organize everyone's dropoffs per the shortest, most efficient route which shuttle drivers, in my experience, usually do, which exacerbated the time spent in the van by everyone. He also appeared extremely incompetent at getting out of Queens-- seriously, if you are a shuttle driver, and you don't use a GPS in an industry where it's de rigeur-- you need to be fired. The driver was disorganized, inefficient, dangerous, and rude. When I was released at my destination he refused my debit card and insisted on cash-- I told him that I clearly said 3 times to the person who arranged the ride that I was paying by CARD not by cash. Furthermore, he didn't tell me how much was owed (I was originally quoted $23)-- I was so damn angry, I paid a transaction fee at an ATM and nearly threw the money at him. It was way too much money that I gave to this service. Leaving the city, I made sure to take a ride on the M60, my tried and true mode of transportation to the airport that has never let me down and is thrice as fast as paying a shuttle service (which costs 10x bus fare) for it. That said, the outcome here was: my family's fear for my safety at night should not have been of public transportation, but private transportation that imperiled my life. read more

warning ! If you book your ride on line DO NOT PREPAY THE TIP! I just had a driver blow pass me as I waited in the same spot i have for the past 3 trips . When I called to complain I was treated with such disrespect . I have to say SUPER SHUTTLE HAS JUST LOST A CUSTOMER ! read more

What a terrible experience! My boyfriend and I arrived at JFK at 10:14 today. Our reservation with Super Shuttle was 11pm. We had enough time to get our luggage and wait for the shuttle as we charged our phones. When we checked in it was 10:45pm. Super Shuttle said they would arrive in 20 min. Ok. That's great! But then it turned 12am and still no sign of Super Shuttle. They kept us waiting for an hour! Then my boyrfriend and I finally got in a van and there were two other people who said they been waiting for an hour and a half! All four of us waited in the van for another 20 minutes while the driver who was such an a$$ waited for 2 other passengers that didn't even make reservations! Then as we thought he was ready to take us all home he goes to 2 other terminals and picks up 3 other passengers who either made a late reservation or didn't make a reservation at all! Myself, my boyfriend and the two original passengers were completely pissed off. I voiced my frustrations with the driver. How can he make us wait when we made prior reservations and already paid? Then he started to drop off people but he was dropping off people who he picked up without a reservation first! I was completely pissed off because those people didn't have to wait as long as we did. My boyfriend and I did not get home until 1:45am! We should have taken a yellow taxi and would have been home by 11:30pm! The drivers are so disorganized and just plain rude. They have nothing but BS excuses and are so unprofessional. Super Shuttle needs to really train their employees and use better customer service practices. Teach your employees not to jerk customers around! This is not my first issue with Super Shuttle. When we departed for our trip 5 days ago our plane was 3 hours delayed. We landed at 3am. Super Shuttle didn't even show and their business was closed after 5pm so we couldn't even call, My boyfriend and I had to take a taxi that charged way more! I'm glad to be home now, but super tired and have to be at work at 9:30am! read more

Limited service, tried to book a ride from LGA to New Rochelle (a 16 mile ride) and they DON'T SERVICE THE AREA. Westchester County? Really?

The early morning pick up to LaGuardia was fine. The pick up from LaGuardia was a nightmare. After waiting for over 3 hours with the dispatcher, they suggested I take a yellow taxi home to Greenwich Village. I was told that my prepaid fare would be reimbursed to my credit card. I contacted SuperShuttle online providing the appropriate reference numbers but no refund was done. I would use them again for early morning pick up but never again book & prepay a round trip. Very unprofessional and disappointing. Ellen E read more

Never again!!!! The worst customer service I ever experienced. Waited for over an hour at the airport while the person at the counter kept telling me that the bus will arrive shortly. The customer rep on the phone actually hanged up on me. At the end I had to take a cab. read more

Do not use SuperShuttle. It's not worth the few dollars you might save. My friend and I booked a roundtrip SuperShuttle from EWR to UWS. On the way from EWR to UWS, it took us 2.5 hours to get to our destination. Because of this, we missed a concert that we had already paid for. Since we had already booked the return trip, we decided to give SuperShuttle another chance. This was a terrible idea because SuperShuttle took another 2.5 hours to pick us up/get to the airport and caused us to miss our flight. After the trip, they did not respond to my contact request until I followed up with 2 more emails. While they did refund us for both trips, it was not worth the trouble, stress, and extra time in our schedule, so I will not be using SuperShuttle again. read more

NEVER EVER using again. I booked a roundtrip to JFK because I knew I had a late flight back into the city. My flight arrived on time at 12.30 am and I checked in at 1 am. I was told the shuttle would be there in 30 minutes. After 1 hour, still nothing so I called and was told that the wait time was a total of 90 minutes. The person was not friendly at all and seemed bothered that I was upset. I figured I might as well wait 30 more minutes. I will spare the rest of the details but after a couple more phone calls and worthless promises, I ended up waiting OVER 3 HOURS before the shuttle finally showed. read more

Reliable and on-time. The text messages were helpful that let me see the location of the driver. It was a very large modern van so though it was full, it didn't feel cramped. I would highly recommend for the price and service. read more

This was Jayride Supershuttle. We booked this shuttle to & from JFK & I would never use it again or recommend them to anyone. It wasn't so bad going to the hotel because there was no time constraint, although he drove by our area like 3 times - He had no idea where he was going. Going back to JFK- they wouldn't come at the time we said - they set the time and we would have had enough time, but she was late picking us up, she had to pick up several other people with luggage, and if our plane would have been on time, we never would have made it. We were all stuffed in this little bus with suitcases everywhere, stuck in traffic, trying to make our flight. We told them initially where we were going - it was totally unnecessary that we had to be all stressed out because they wanted more money from other riders. It's not worth it! Use Uber - They're the best! read more

Never, never, NEVER again! Was told they'd be there in 20 minutes. Took 1 hour and 5 minutes (with 2 more calls) to get there. I found out later that they always say "20 minutes" or less, no matter how long they know it will take. Then we had to make stops all over JFK picking up more people until the van was packed full. Called at 6:25. Pulled out of the airport at 8:07. Then the driver took a back street "long cut" through the streets of Queens to avoid paying tolls. When we finally got to Manhattan, at 8:42, I got out at a subway stop and took the train the rest of the way. read more

My first and last time using SuperShuttle. I'd rather walk, take the $15 bus to Grand Central, an over priced taxi, or the train. I arrived at Newark Airport after a 20 hour flight late at night. No SuperShuttle employees were in the arrival area near the transportation. I found a SuperShuttle van and asked what to do. He gave me a number to call. The operator was extremely unhelpful and rude. He told me I needed to go find an employee at the airport. I asked if he could radio the person because I had 5 suitcases and just landed from a 20 hour flight. All I wanted to do was go home and sleep. Luckily the van driver, who gave me the number, radioed the employee somewhere in the terminal. I had to wait for another van even though this van was completely empty. I waited one hour for a van to pick me up. Then another hour to be dropped off. The van driver I had was rude when I tried to give him the best directions to drop me off in front of my apartment. Lower Manhattan can be a confusing place to navigate, especially with Occupy Wall Street protesters and random streets blocked off. Save your time, money, and headache by using anyone but SuperShuttle. read more

Always great service and a great alternative to expensive taxis.

If I could give this company zero stars I would but yelp doesn't let me do that therefore it gets a 1 star. I joined yelp so I could write this review!!!! I feel bad for tourists who don't know about yelp and have to suffer through the experience!!! However those of you who do know yelp and are reading this. DONT MAKE A MISTAKE and take this shuttle!!!! We landed in JFK, got picked up at 4:30. They proceeded to pick up passengers for 45 minutes driving from one terminal to another and then back to the first terminal where we were picked up. Then the driver parked the car with the car full of passengers and left for 20 minutes at which point we had had it and left the car!!!! They were trying to fill up the last two seats in the car and were waiting for more people to book!!!! They try and maximize their shuttle and will keep you on their pick up schedule for as long as 1.5 hours before they even leave the airport!!! Unbelievably horrible service and horrible driver! For $23 take Carmel (212.666.6666) which is only $15 more expensive or the bus which is $18 and doesn't stop at a hundred places trying to fill every seat! They really should be shut down! I hope all these horrible reviews causes them to shut down! read more

The driver was very courteous and helpful once the shuttle arrived, however, I ended up waiting almost an hour for a shuttle. I was afraid to pre-book in case my flight got delayed and I couldn't cancel within their window to get a refund. Overall it was a good service and the price was reasonable. read more

Got picked up exactly on time, got a text, came to the airport with fairly small detours for pickups.

All I can say is never again. I had a 7pm flight leaving from LaGuardia and booked a Super Shuttle to pick me up at my job near Church Street at 4pm. I was outside on time and proceeded to stand there for a full 45 minutes waiting for my van. As if this was not bad enough, once I was finally picked up, the driver proceeded to drive around for another 45 minutes making five more pickups in lower Manhattan, with the last stop literally two blocks from where he'd picked me up. Thus an hour and a half from my scheduled pickup time I was basically right where I'd started and in danger of missing my flight. (I'd booked my pickup with rush hour traffic and airport security in mind) The other passengers, also delayed, staged a mini-mutiny and began frantically dialing Super Shuttle from their cell phones to complain. We were assured that Super Shuttle would pay the cost of anyone's missed flight. But honestly, who wants to rely on that kind of guarantee when they could have already been safely at the airport with time to spare if they had just been picked up on time? The aforementioned trip was the straw that broke the camel's back. Previous experience has shown me that Supershuttle is really for tourists travelling from NYC airports to midtown hotels. They assess a surcharge of at least $20 per person for pickups above 110th Street and the outer boroughs. I once paid $60 to travel from the Bronx to LaGuardia; had I known I could have hired a private taxi service sans the additional pasenger pickups for the same money. They've also refused to make drivers available for 4:30am pickups required to meet 6:00am flights. If Supershuttle seeks to credibly market itself as an airline ground transportation company, their hours of operation ought to correspond with airport operating hours. read more

Horrible. Checked in with the phone app. Talked to the guy at the welcome center. We saw the car was close by. He said to wait where I was, and they would come and get me. Forty-five minutes later, I am still waiting in the exact same spot, and a different employee comes to check on me. We find out the shuttle left about thirty minutes ago. Obviously, no one ever notified me, and I haven't been offered a refund, discount, or anything. No to place to sit while I wait. Trying not to be mad, but Super Shuttle sucks read more

DON'T EVEN CONSIDER USING THEIR "SERVICE". We recently moved to NYC and decided to reserve a service with them to JFK, they are NOT RELIABLE, we had to be very early at the airport and made the reservation one week in advance for a 4:50am pick-up, night before at 10pm, they called to say they could only picked us up at a later time, we were not going to make it on time for our flight, had to cancel and make other last minute transportation arrangements, that of course were much more expensive. Will never call them again.... read more

I have used Supershuttle for the last 3 years going from Albany, NY to Tampa. My most recent trip was terrible. I booked in advance and at the last minute they added someone else to the schedule which caused me to get picked up 45 minutes late. At this point, i had to find another way to the airport because with their schedule i would have missed my flight since i only had 30 minutes to check bag, find gate and board. Will NEVER use them again. Hope Uber is available next time i travel to Tampa. I also requested a refund for the return trip and after 2 weeks i have heard NOTHING. Extremely poor customer service. Would it kill them to give my the $40 back. MKH read more

My daughter had a Super Shuttle reservation going to Canada from LGA. The van was supposed to pick her up between 6:15 and 6:30. As she was going down the elevator, the van called to let her know she would be picked up AN HOUR later. I called their customer service and they kept me on hold forever. When she finally came back on the line, she advised that the dispatcher said that the van would be here between 6:30-6:45 ----It was already 6:35---When I asked for a refund, Elaine informed me that I couldn't get one as I hadn't given them 2 hours notice!! At 6;45 no van had shown up and my daughter was forced to grab a cab. I spoke then spoke with Jasmine, Elaine's supervisor who told me that I would be issued a credit in 3-5 business days but I called my c/c company anyway. Super Shuttle might work well in other cities, but it is a disaster here in NY. read more

The worst. Was going to take the train. Decided to "treat myself" to a van service this time. Supershuttle was a huge mistake. Car came 4 hours before the flight Van seats miserably uncomfortable, hurt your back. EARLY am flight, no traffic on the roads. I had to get up an hour earlier for the van, but an hour and a half later, still trapped in this painful seat, in the van, nowhere near the airport yet. We stopped at anothet airport. Driver yammering, passengers worried about missing a flight, because it is taking so long. If I had taken the subway/lirr, I would have been at the airport, gotten an extra hour of sleep, had a faster more comfortable ride, AND saved about ten bucks. Supershuttle is the worst. I'd rather do subway, or an actual car. read more

Awful. Just used this service on 12/23/13 to go to JFK. The driver was 7 minutes early so I had to scramble to get downstairs. When I arrived, the one other passenger said I was lucky because the driver was about to leave. We proceeded to pick up several other passengers and after he did, the driver started heading uptown. I was wondering why he wasn't taking the Queens Midtown Tunnel and when I saw he was headed for the 59th St. Bridge, I asked him if the van was going to JFK. He said he was going to LaGuardia first. WHAT??? I ordered the van for JFK. I told him I was concerned that I would miss my flight and he asked me what time my flight was and whether it was domestic or international, not that it mattered at that point. He told me not to worry and that I'd make my flight. He was argumentative and told me I was seven minutes late, but my pick up time was 4:37 a.m. and he was there at 4:30. I decided not to get into it with him because I didn't want him sabotaging my trip and he had been argumentative with another passenger earlier. So we drove all through LGA dropping off passengers and the clock was ticking. And it was raining. Finally got to JFK and, as expected, the terminal was packed with holiday travelers and I still had to check my bag and go through security. I did make my flight with little time to spare no thanks to SuperShuttle. Also, the van smelled like old stale farts. Couldn't even open a window. The driver spoke English poorly and had no customer service skills. The other bad experience I had with this company was going from JFK to Manhattan. Once in the van, we waited and waited and waited until the van was full with passengers. We waited so long that one of the supervisors gave everyone a discount coupon to use for future trips. Confident woman. OK, with a full van we proceeded to Manhattan. We were on the BQE and I could see the entrance to the Queens Midtown Tunnel up ahead. Finally, I would be home soon. Or so I thought. All of a sudden, the driver bangs a right off the BQE and we started heading north through Long Island City. What the heck was he doing? While in Queens, the driver made a stop, got out of the van and left us waiting there. Guess he had a personal errand to run. Back in the van, this guy heads towards the 59th Street Bridge. Did I mention that tolls are included in the price? Who's pocketing that money? We finally get into Manhattan and he starts to head downtown to make his first drop, which, as it turns out, is in the area of the Queens Midtown Tunnel exit. I was the last person to be dropped off. My flight had arrived just before 5:30 and it was now 7:45 pm, so it took 2 hours and 15 minutes to get home from the airport. Why? My advice to anyone thinking of using this service is to walk to the airport before you get in one of these vans. The bus service is much better and the only reason I didn't take it is because it doesn't give door to door service. But, if the bus says it's going to JFK, it's going to JFK and not LaGuardia first. And they do take the Queens Midtown Tunnel. After that, it's a short cab ride from the Grand Central Station area to various parts of Manhattan. I just want to mention that when I returned from my recent holiday trip, I took a cab home. Door to door it took 40 minutes and it didn't smell. read more

We booked our ride the morning of our flight which may have been a little late. However the description on the website makes it sound like the shuttle will come rather quickly after you land and this was not he case. We waited over 30 minutes before we got in the van. Not a very friendly driver and the van itself dos not feel 100% safe. In the absolute best case scenario this service will act like a taxi but you run the risk of waiting a very long time, especially if you are not the first group dropped off. I would have preferred to get a taxi. read more

An absolute joke of a company. Waited 1 hour to get picked up at the airport and the driver had the nerve to give me attitude after not tipping him. Waited 40 minutes to get picked up from our hotel to the airport. If you think LA drivers are bad, NYC drivers are THE WORST drivers in the world period. Was scared for my life a couple times in both rides. Take a cab. It's a much better option. read more

Horrible service. Won't recommend at all. We got off at JFK and were told the driver will be there in 20-25 mins. After 45 min wait, I called them back and they said another 15 mins. The driver showed up after more than an hour had passed and this is after making the reservation online with the flight details. But the story didn't end there. He made us wait for another 25 mins for other passengers to show up. Then he drove around for another half an hour at different terminals trying to get more customers (which he didn't manage to). Overall, it took us 3.5 hours to get home from JFK to downtown NYC. Definitely not worth the hassle. read more

A horrible experience. They lied about how long a wait-time before pick up. I was at the airport a total of 1 hour and 15 minutes before the van actually left the airport. And then it drove to 5 different neighborhoods East and West all over NYC. The van was shabby, needed new shock absorbers. and made a lot of noise as it rode. It was a two hour nightmare until I got to my door. If your time is completely free, and you are in no rush to get to your destination, then fine. For me it was a frustrating waste two hours. Use other transport; even a turtle might get you there faster. read more

I landed at LGA at about 5:00 pm on a Friday. Used the app to let them know I was ready to be picked up, and got a call from the dispatcher telling me the super shuttle was late, it would be over an hour and I could cancel my reservation with a full refund. No, I said, I made a reservation and am counting on you to get me to my hotel. After another offer to issue a full refund, it dawned on me that they had no intention of picking me up, in an hour or ever, and I was on my own to get into Manhattan. I did get the refund and I did get to the hotel. I assume I was the only pickup and they weren't going to send a shuttle for one person, reservation or not. Go ahead, try these guys. I'm sure they'll be there for you if it's convenient for them. read more

I regretted choosing to take Super Shuttle from JFK airport by the time we left the airport because the driver wanted to pick up more people and made a couple of more stops at various points/entry at the airport and it was about 40 minutes of waiting inside the van. The price was around $21 and not including tax. I think for the amount of time spent waiting to depart and drop others off the $21 was not worth it. After the shuttle was completely full we then finally head out to drop off the riders. There were 4 people already in the van prior to me that must have waited about an hour before we made it out of the airport area. It took me about 1 hour and 45 minutes to wait my turn and get dropped off at my hotel in Chelsea. I would advise inquiring on when the shuttle will leave the airport and expected arrival time at the destination for anyone considering taking this shuttle. If not, flights, trains, and appointments may be missed. Next time I will stick with the train, Uber, or cab instead. read more

Only 1 star for my pick up experience from JFK to Manhattan. I was on that shuttle for 3 hours!!!! I understand that there were a few stops and traffic can be heavy, but 3 hours, really! My family kept texting me wondering where I was. The driver was courteous and helpful. After much consideration, we decided that I would keep the reservation and have them take me back to JFK yesterday morning. The driver was courteous and helpful as well. I explained my concerns about being on the shuttle 3 hours, and he said that wouldn't happen on this trip! And he was right! He seemed much more knowledgeable and organized. All in all, I didn't miss my flight and saw a lot of the city on the drive to my hotel. read more

Could have walked faster to Manhattan. Cheaper and probably much faster to grab the bus over to the train to get into Manhattan. The driver was quite nice and helpful though. read more

Super LONG WAIT for Super Shuttle at LGA. Was told wait of approx 25 mins which was a little surprising as I have pre booked a reservation. Then after 35 mins the customer service representative placed a call and I was told the driver had to be switched and no more than another 10 mins wait. After another 25 mins I was told the driver was on his way and eventually after 75 mins of waiting the driver turned up 50 mins LATE. I logged a complaint form as I had plenty of time - after my promised 10 mins wait which turned into more than 30 mins wait - to complete the form! VERY POOR service from Super Shuttle, but I would give 5 stars to the three customer service agents at the Ground Transportation desk. They were helpful and friendly but situation was out of their control. I have used Super Shuttle at many airports and been pleased but service at LGA is unacceptable! read more

Waited 5 minutes for my super shuttle once I arrived at 10pm to LaGuardia. The driver was fast and got me to my hotel quickly. No complaints here. read more

100 times no. I've taken super shuttle 3 times: twice to JFK and once home from JFK. Each time was worse than the time before. I'm currently writing this review from home since my 2 hour shuttle ride caused me to miss my flight. The driver was rude, late, and wreckless. One passenger got out to take a cab and I first thought he was an as*hole but hindsight shows he was the smartest of all. Suck it up and carry your luggage on the subway or pay for a cab. read more

Picked us up on time and delivered us to the airport promptly, even called us the day b4 and 10 mins b4 they arrived