Arrived later than the pick up time frame but otherwise a great service which got me to the airport with plenty of time to spare!

WORST shuttle service EVER experienced! I am here at JFK New York and I've been waiting 2 hours and 10 minutes exactly. If you call them they keep saying "5 minutes" but I am still here. UNACCEPTABLE! This is not serious. Cheaper than a normal taxi but I would NOT suggest to consider this service after a long flight. Actually I had a bad experience also when I left (I had booked the round trip) to the airport because they set the wrong pick up time (too late for an international flight!!) and I had to jump on a yellow cab at the very last moment when I discover it and paying 70$ to being able not to miss my flight. I'll never take this service again and I wouldn't suggest it to anyone. read more

I will have to look for a new economical way to get from JFK to Manhattan. When I arrived, I was instructed to click the Super Shuttle check in link to save time and be assigned to a van. I was assigned to a van and told that it would arrive in one minute. One minute later, I received a text that I was being assigned to another van that would arrive in five minutes. Then I received another text that I was being assigned to yet a third van. 40 minutes later that van finally arrived. With each text, I contacted the driver to tell them where I was waiting. None of the drivers responded. This company should change its name to SUPER UNRELIABLE!! read more

Sometimes it works. Mostly on the way TO the airport. On the way back my experience varied from mediocre to downright awful. Took me 3.5 hrs for what should have been a simple 1 hr 15 min trip. The "personnel" at JFK is universally useless, they are supposed to help you connect to the company if needed but they could not provide any assistance at all. I had a pick up scheduled, it was canceled and the SMS I received were confusing at best. Finally when my pickup arrived (hour + later than expected) and we were on our way, we WENT BACK TO THE AIRPORT to make another pickup. It was late and I was tired and sick of this. Then there were a few drop offs on a route that was pretty damn far from where I was going. Don't touch this POS of a company with a 10 foot pole if you have the means to afford it. read more

BEWARE! Most likely they will cancel, or change your time so you will miss your flight. Horrid vans, dirty, and smelly Have used many time but after last Fridays change of schedule at the last minute on a bank holiday..never again! read more

Wish I checked reviews before booking! Made us wait way longer than promised, would not use again. Repeatedly lied about when Super Shuttle would be there "5-10 more minutes". read more

Following a report to the national HQ regarding the late pickup our charges were refunded. A reasonable resolution but hopefully the local office will improve. read more

Wish I could give this zero stars. Too many people treat this like a Yellow Cab and get dropped off on their doorstep; my ride ended up taking 3.5 hours in the middle of the night. And they were already an hour late picking us up from the airport. Definitely NOT worth the small savings over a taxi. read more

Horrendous. Scheduled a ride both to and from EWR. When I tried to go to EWR, the driver didn't arrive when s/he was supposed to, so I called customer service and was told the driver would arrive in 5-10 mins. After 15 mins passed and the driver didn't show, I called customer service again and was then told that the driver had already left...what?? Never saw a car and never got any sort of call from the driver. I just came back from my trip and arrived at EWR. I called to say I was at the airport and was told that the shuttle wouldn't be arriving for another 2 HOURS, so I'm now waiting in EWR until the trains to NYC start running again at 4:45 am. I've never had this much trouble traveling to/from an airport...ever. Needless to say, don't waste your time and money on supershuttle. read more

I wish I had read these reviews before I booked this service. This is the most awful and excruciating experience. I am not sure how to use the stars because they don't have the option for negative stars. If there is even one review that is positive, do not pay attention to it. It was most likely written by an employee of the service. Do not ever use this service. I would rather walk to the airport with 20 bags for 10 miles. avoid at all costs. read more

TERRIBLE service. I booked a shuttle to go from JFK to Manhattan. They told me I would wait 20 minutes in the airport then be driven into Manhattan. I didn't get picked up for 45 minutes. Then we proceeded to spend another hour and 20 minutes driving in circles waiting to pick people up. I will NEVER use them again and I would advise you don't either. Huge waste of money. read more

So far we've been driving around the Newark Airport for over an hour until our shuttle was stuffed. I cancelled my return trip back to the airport and won't use SuperShuttle in New York again. read more

I booked a shuttle to the Pittsburgh airport 2 days in advance of my pick up. Super Shuttle confirmed my ride and I paid in full. My pick up was for 5:15am and they texted me at 4:55am -20 mins before they were to pick me up to cancel my ride. So now I'm stranded at my hotel at 5:00am with no ride to the airport. Very unreliable and unprofessional. I wouldn't recommend to my worst enemy. read more

Completely late-I waited 40 min. The driver doesn't contact you even when I asked for an update. When he arrived he wouldn't let me in the car but made me wait longer. Not worth the savings. And don't tip online. You'll never get good service. read more

SHUTTLE DIDN'T SHOW UP! We had 2 bookings from the same address for the same flight. One shuttle showed up and we asked if we could all get in one van. We were informed there was a second one on the way. We waited for 40 mins, and 10 mins past our pickup time and no second shuttle. Our friends on the first shuttle didn't pick anyone else up, they had 3 spare seats. We called and got hung up on twice, then transferred 5 times. Finally someone informed us our shuttle had arrived and no one was there (we were waiting the whole time). She then put us on hold for another 8 minutes to see if someone could pick us up. We were then informed no one is in the area - you'll have to apply for a refund. We were left with almost no money and time to get to the airport, in pouring rain. They tried to blame us when no one ever showed up.... DO NOT USE! read more

Worst ride ever! I requested an ExecuCar Luxury Van for $300 and I got an old SUV. Total junk! I spent the ride sitting on my bags and that isn't even the good part. I called an tried to complain 1 day after (March 25) but I was told I had to contact them online. I have 6, yes 6 ticket numbers from them and have not heard anything from them. The first ticket was submitted almost 2 months ago. Worst customer service ever! I will never use again. ***Edit*** I emailed them and I am still waiting to here back. You would think that if they can screw it up 24/7 their customer support team should be able to fix it but I was told their "specialists" are only available Monday-Friday. Hmm. read more

I think it's unacceptable that they try to put 8-9 people in a shuttle where only 5-6 fit comfortably. Also, the driver is rude, speaks on the phone while driving and argues with customers about directions. It took me 1 hour and 45 minutes to get from JFK to my hotel in Manhattan. For $20, I thought I would be sharing the shuttle with 3-4 more people. If I had knew I'd have to share with 9 people, I would have taken a cab. read more

Booked a shuttle to pick me up at 7:00am. Wait around till 7:45am. Call the company, they tell me that I've "already been picked up." I tell them I was at my doorstep at the scheduled time. They tell me they already stopped at my building, tried calling my phone, and then left assuming I wasn't ready or there. I check my phone. No missed calls. I ask to speak to a manager. He tells me there are no more available shuttles for my flight, and that a refund will not be issued. I ended up using public transit, and still got there with plenty of time to spare - even with all the wasted time waiting for the shuttle. Avoid this company. Pay significantly less, and take public transit. You will be much happier. read more

I have been on the shuttle going to LGA for over an hour while the driver picks people up in the crap van. We are not even headed to the airport yet. The van arrived 30 min early. Then chastised me for being late. I showed him the reservation. We have already had one passenger hop off the death trap to hail a cab because she was going to miss her flight. I would have to but NYC on a rainy Friday is not the place to easily find a cab. Terrible, terrible. Didn't expect a lot due to the cheapness, but I did expect not to miss my flight. I got in the van four hours before take-off!! I am going to barely get there on time, if I don't completely miss it. read more

I have used SuperShuttle a few times and have never been very happy (last time I had to wait an hour for the van at the airport despite having a reservation for a specific pickup time) but this time was so bad that I am writing a review online for the first time and I will certainly never use them again. On the way to the airport they picked me up three and a half hours before my domestic flight and I was the last person picked up so I had a three hour wait in the airport. You rely on these services to take time of day, traffic, etc. into account when they schedule you. The way home was the kicker though. The van was so hot the chocolate in my bag melted, the seat belts didn't work (despite having apparently been recently replaced), the seats were shot so that metal bars were sticking into me causing back pain, and it took three and a half hours to get from LGA to upper Manhattan. I spent longer in the van than on the airplane. The driver was just as upset as I was but apparently he's not allowed to change the route so I sat in that boiling hot van for 3.5 hours as we crossed to the west side, then back to the east side, then to the west side again, then back east this time backtracking down the east side and then back to the west side, all in Friday summer traffic. I was stunned. Honestly if I had known that that was the route I would have gotten out and taken the subway. There is NO excuse for going cross town five times. This is not a cheap service. Next time I take a cab! I think it's only fair to add that super shuttle did grant me a partial refund. read more

I was left waiting for 2 hours and 20 minutes before a van picked me up. When I first called I was told 45 minutes. I called an hour later and was told that the van had been full and left without me--how is this possible when I reserved a place, paid in advance and was told to wait for this van?! I was told the next one would be 20 mins. 40 mins later, I was told 10 mins more. Etc etc and it was almost 2.5 hours before I got in a van. When I told the driver I'd been waiting over 2 hours he gave me a rude look and said "I've been out here 3 hours so don't worry about it." To sum up: Terrible service. Unreliable. Rude. Will almost certainly make you wait hours longer than they say. read more

I had booked from France a SuperShuttle to go from JFK to Riverdale (in the bronx, nextdoor to Manhattan), for 8 people and a long time before arriving in nyc. At JFK, we found the supershuttle desk where somebody really rude just told us "We don't do Bronx", even if the drop-off address I set on the website had been confirmed ! So we had to take this awesome crapy phone next to the supershuttle "office" where somebody even mode rude told us that would not pick us up because "We don't do bronx". Don't try to talk with supershuttle employes, you are always wrong, they are always right, keep that in mind. Then he told me to get a refund, and hung up. So we had to take the subway, in a city we absolutely don't know, heavy loaded and tired. We paid $136.09 for 8 people, so we reached to customer service by mail. They apologized and told us that the adress we provided was eligible for a supershuttle ride and that there was no reason why our ride was refused...... After a few days, I have finally be refunded. Wait. They did not refund me the whole amount of money I paid !!!! There is a difference of $12. I reported that to the customer services that told me someone will be in touch shortly with me to fix that, not answer since this time. I did not even got into a DupeShuttle van, and i will NEVER do it ! I should have read all this review before... read more

Horrible service. Landed at Newark. Booked my shuttle 4 days in advance to pick me up from Newark and drop me in Manhattan and paid the full amount. Called and confirmed that a shuttle was coming to pick us up before we arrived. When we arrived and called the dispatcher to tell them we were at the airport and ready. they told us there is no shuttle available and we would have to find our own way of getting home. This was at 1 am in the morning. On top, we had seen another partner get picked up by super shuttle 5 mins before I called to tell them I had arrived. When I told the dispatcher this, he told me that this customer must have paid for a full van. This has happened before when I was in other cities. Basis of the story is if you don't pay for a full van or they realize it's not cost effective to take a passenger where they need to go they will cancel on you. read more

Good God. I wish I'd read these reviews before i got to JFK and opted for a cab instead. I will NEVER again take super shuttle. I checked in to supershuttle with an online reservation that was paid for. I still had to give her all my information. Three times. Luckily didn't have to pay again, I guess she finally found my reservation. This was at 5:45 am at terminal 4. The shuttle driver showed up quickly enough. 4 people loaded in, then we went on to terminal 8, where we waited for awhile, the driver came back alone. Then back to terminal 4, after driving frantically in loops around the airport, this time to short term parking, where we wait for another 30 minutes. Driver comes back with one passenger. Maybe we are out now? Nope. On to terminal 5. Wait another 20 minutes. Now I'm getting concerned because I need to get in to the city before 9 am and we're getting in to rush hour. I've now been in this van for an hour and we are STILL at the airport. All of this with absolutely no communication from the driver. When we finally leave terminal 5, driver says "ok, you all ready to sit in 3 hours of traffic". Are you kidding me?! Horrible, horrible, horrible, horrible. Never again. read more

I had a reservation through SuperShuttle from Newark to my Manhattan residence on Monday, February 23rd. I indicated in my reservation that my flight would land at 11:30pm. Although, I was prepared for my van at 11:40pm I did not get home until 1:50am. The approximately 20 mile trip at this time of night should have been quick and easy, however there were several unreasonable delays caused by SuperShuttle's unprofessional business practices and overall lack of proper customer service. Every person I encountered associated with SuperShuttle was incredibly rude, slow and completely unconcerned with providing any type of efficient service promised to me upon purchasing this ride. The woman who checked me in through the airport phone, hung up on me after I questioned why I had to wait 30 minutes for the van I had a reservation for. The woman at the "Welcome Center" (yes, the quotation marks are deliberate as there was NOTHING welcoming about this center) at Newark refused to answer my questions and ordered me to sit down, apparently because she disagreed with my insistence for her to provide me information on the service I paid for. The driver (Vehicle #879) had absolutely no regard to providing timely service. The locator function, provided to me through text message upon checking in, had the van at my location for 20 minutes before she sauntered into the "Welcome Center" and begrudgingly explained to me and the only other customer with a reservation that she would be our driver. We had to wait another 10 minutes while the driver and "Welcome Center" attendant made arrangements for two other people to get in our van who did not have reservations. After this painfully slow process, we were finally able to get in the van where she stopped to pick up more people who did not make reservations ahead of time (more delays), including two men who were picked up curbside after requesting a ride directly from the driver as if it was a cab service. The driver showed zero sense of urgency at each stop, both at the airport and at each residential ending point. She operated painfully slow getting payments (for those who did not pay ahead like myself) and giving access to customer luggage (she did not even attempt to assist retrieving my luggage from the back of the van.) While it may be company policy for a shared ride service to disregard customers who have made reservations and paid in advanced, I find it to be frustrating, and logistically speaking, completely lacking in a customer-friendly approach to running a business. My experience last night leads me to believe that Supershuttle does not care, in the least bit, about their customers. read more

At approximately 4am I was waiting to be picked up from my apartment to go to Newark airport. I waited outside for 15 minutes (in 20 degree weather), starting at the beginning of my pickup window. The driver had not arrived so I called customer service. She informed me that he was nearby and would arrive in 7 minutes. I called back in 7 minutes and she said that the driver had arrived at my apartment and called my phone, and left because of no answer. Firstly, this would mean the driver was 25 minutes late in picking me up (ages in airport transport time--could be the different between a made and missed flight). Secondly, if he was there how could he not see me there? Thirdly, I specifically stated my preferred method of communication was by text (I had not received any), so even if he had called, this is against how I would or could be contacted. I do not believe he was telling the truth --I think he forgot to pick me up and said that he called and stopped by but this was clearly impossible due to his location in Google maps at that time. At this point in time, the dispatcher said I would need to order and pay for another Super Shuttle service and wait for it to arrive! What a ridiculous, unhelpful idea--I would miss my flight and also risk another driver not showing up. Since I was planning on taking Super Shuttle, at the last minute I had to take a more expensive taxi service so I wouldn't miss my flight. Had I known the driver was never going to show up, I would have taken a train or used another more reliable transport company. I complained to Super Shuttle to no avail. So enjoy keeping my money including the tip to your incompetent driver. read more

Do NOT gamble with this unreliable service. They do not guarantee a transfer. Here is my experience: I booked a voucher for their service on viator for transfer from Baltimore airport to Washington DC. I called them to confirm my reservation. I got an email and sms confirmation and they assured me that I gonna be transferred as scheduled. I flew into DC, got another sms confirmation with instructions where to find their staff member. I did so, gave my details and the lady said that I will be on my way to DC in 30 minutes. 1 hour later, after I asked where is that van, the lady said that she's sorry but there are no shuttles available which go to DC and that they can refund me. I was shocked! I called their operator, first he said that there are no shuttles and that this service is not a guarantee and that I am a standby customer so they don't offer a guarantee. After going back and forth for 10 minutes or so and after I proved I have a reservation, he found it and confirmed it is in their system, but said that they still don't have any vans, their service is not guaranteed and that they will send me a refund. by that time it was 12 AM and I had to book a uber ride which costed me $58 (which I should have done in the first place and not book this scam!) plus they wasted 3 hours of my time with all the reservations, confirmations, waiting and talking with their disorganized and disrespectful staff. also, I NEVER GOT a REFUND which they said they will send! my reservation confirmation number was 1308852 my guest number was 654 all those numbers don't mean anything. unfortunately it seems they are completely disorganized and unreliable. read more

I never write reviews but this experience verged on traumatizing. Arrived at midnight and called shuttle. Had a reservation already. Was told I would have to wait an hour. I waited and hour and a half with no response. Called them back only to be shuffled from one rude agent to another each not having any information. Was told I would have to wait 2 more hours!!!!! This after traveling since 1pm and not having food. I needed up having to pay $100 to get a taxi just so I could get to my hotel and eat before passing out. Horrible. Don't use eve read more

More like stupidshuttle.... Our flight was delayed and they told us there were no van available for pick-up so we had to take a taxi home. Then, since I prepaid the shuttle, I had to keep calling them to get a refund. Don't use them! read more

If you're thinking of using the services of the company - DON'T! If you want to read the full story of this company's behavior then see below, but the bottom line is that they are SERIOUSLY UNRELIABLE, and are unwilling to admit when they mess up. Don't pay in advance b/c even they won't pick you up they will REFUSE TO REIMBURSE YOU... In the last experience I had with them, I booked a ride online the day before, and made the mistake of paying in advance (Including a 20% tip...). The next day I waited downstairs at the designated time "window". When no-one showed up, I went upstairs to call and see what's going on. They told me that a driver was at my place and left. Not only was no -one ever here, it's clear that if a driver ever came he would have at least tried to call. Nope... After angrily demanding that they send a car immediately, they told me they would. When again no car showed up (in fact, I used their online tracking tool and noticed that the designated car was driving away from my place) I called again and yes, you get it, the driver said he did come. I ended up having to pay a full-cost taxi to the airport. On the way to the airport I called Supershuttle customer service and told them the story. They said they'll open an investigation and will have a answer within five days.... Two weeks later, when I still didn't hear from them, I called to inquire what was going on. They told me to wait some more. Then, when I called back again, I was told that they rejected my complaint because their records show that they did send a driver. UNBELIEVABLE. It's like they simply stole my money in broad daylight. read more

Because there are no less stars:-). Booked the shuttle to go from La Guardia to Manhatten. I came off an international flight, was tired and waited, waited, waited, called 4 times.The van will come soon, the van is on the way, I am trying to find a van...... Finally after more than 1 hour wait the van came and then picked up more people and of course had to drop them again as well.On the way back, today, they called half an hour before pick up to let me know there was no van available (they did call half an hour earlier, but did not leave a message) because of high traffic etc. I took a taxi and was at La Guardia, checked in and everything half an hour later, no traffic to speak of...... Draw your own conclusions:-). There are other companies.... read more

Sorry, not a good experience either. In fact, I joined Yelp just to write this review, and I normally don't go out of my way to do things like this. Supershuttle employees: take note. I was in the Upper West Side, needing to get to LaGuardia airport by 5am for a brutal early-morning flight. I ended up booking a shuttle for 3am, thinking that I'd have plenty of time to get to the airport. The pick-up window was 3:00-3:20am, so I waited outside in the freezing cold for half an hour, without the shuttle showing up. No late call or anything. I ended up flagging a cab and going to the airport that way, forfeiting the $19 supershuttle cost. The worst part: I was now already at the airport standing in line at 4:30am waiting for the airport ticket counter to open, and the driver calls me. Brutal. If I had somehow waited to be picked up at that time, I would have missed my flight. read more

This is the worst airport shuttle I have ever taken, and I would never recommend them to anyone. After arriving at the airport at 11:30pm, with a pre-booked shuttle, I called, and was told it would be an hour wait. I checked other options, but decided to stick with super shuttle, and phoned back. Over the next FIFTY minutes, I was on hold over FORTY minutes in total and transferred five different times. Completely unimpressed I was told the shuttle would arrive TWO full hours after my plane landed, and would be shared with six other passengers. Absolutely ridiculous 'customer service', a waste of time, and an entirely frustrating experience. I will never book a shuttle with them again. Edited Note: My frustration with SuperShuttle was not that there were other passengers to be picked up, but that it took 2 hours for the shuttle to arrive. I got to my hotel 3 hours and 15 minutes after my plane had landed, which is completely unacceptable. Had the person I spoke to at 11:45pm informed me that I would arrive at my hotel at 2:45am I would have immediately cancelled and called a cab (or another shuttle company). But it was the fact that they kept transferring me and then telling me the shuttle would arrive at later and later times. In the end there were three people on the shuttle to Manhattan, and one lady said she had been waiting at the airport for almost 4 hours. And to top the night off, myself and another passenger had to endure a yelling/swearing match between one lady and the driver did not help the mood!! After the terrible shuttle experience, I did receive a response to the complained I made that night, and a refund, however the good customer service after the fact does not excuse a completely terrible experience there. read more

My flight arrived JFK around 7.30am, and I wend to check in with SuperShuttle at about 8am. The reception told me the wait time is about 20 mins. The real time for the bus to arrive is almost 9.45am. That's fine, as long as I get on the bus, I hope it can bring me to lower east side very soon... unfortunately, that's not in real life! The bus was driving around the airport area with four other passengers, I don't think the drivers knows where he went. He was checking the cell phone about all the reservation and couldn't make his mind about who goes first. Then I heard the complain from other passengers that it has took so long, and they were still in the airport area. They have been on the bus since 8am. And the drive even drive back to the first place to pick up another passenger, which is 2 hours later after he picked the first passenger... We all very tired and I have no energy to complain with the drive. Finally, he drove us to Manhattan. A part from the traffic, it took us almost three hours to get in the uptown. Some passengers were so angry and they got off the bus and took a taxi instead while we were near SOHO area. The whole trip, the driver was not really nice and he doesn't speak English that clearly. It almost like he was talking to himself. And he didn't feel sorry about all the confusion and time wasted. He just told everybody to claim down and relax. Really, I paid everything online before I got JFK and paid the tips for 18%. If I knew my New York morning would be like this, I will not give any tips at all. I canceled my return trip with SuperShuttle after I got to my place. And my landlord told me that it would be faster to take the subway than SuperShuttle! So if you plan a trip to NYC soon, don't ever chose SuperShuttle. Subway might be a better choice! read more

One Star is One Too Manyfor this company Even with an smart phone app and website to streamline reservation process and monitor shuttle location in real time this company still stinks. E-confirmation said van would be waiting upon my arrival at Newark. I arrived. No Van! Called the number. Got a rude person who out me on hold for ten min. Then another person answered and put me on hold. Finally I was told the van would not arrive for another THREE hours. I requested a refund which will take 1-5 biz days to clear. All I can say is if you like getting a run around, taking more time to travel 18 miles than 1,000 by plane then definitely Avoid them like the plague. Spend an extra $20 and take a cab and arrive in 20min instead of four hours. read more

Super Shuttle super disappointing. I made online reservation and paid in advance, including tip for driver. My flight arrived on time. SS claims that there are representatives in red jackets to help at airport. There are none at La Guardia, only reps for Port Authority. That woman phoned SS for me, I was told 45 minute wait for pickup. There is nowhere to sit to wait, and it's 11PM. I have had more than a few terrible experiences w Super Shuttle, including be where the driver got into a fender bender in December and I walked 10 blocks home in the snow, with luggage. Next time I'm trying Golden Touch or Airlink NY. read more

Had a really bad experience with this Shuttle. Made a reservation 2 days before my trip to NYC- with arrival time, flight, everything. Landed at LaGuardia and immediately called shuttle- said they'd be there in 10 minutes. I waited one hour and called them again. They informed me they were "low on drivers" and it would be another half hour. I tried to cancel and they refused so I waited another half hour. Called again and was told it would be another 45 minutes. At this point I lost all confidence with this service and grabbed a Lyft, which arrived in 10 minutes and wasn't that much more expensive. Avoid this service at all costs. I'm not sure how they are even in business. read more

Worst ever......do not waste your money on this shuttle....we drove uptown to downtown multiple times...with no logical and efficient route set in mind..... read more

Best transport 2 Newark ever: Not even GO, town cars or Uber can get close 2 this perfect ride: Courteous driver, VERY PUNCTUAL & safe! Thank U 4 providing a gr8 & satisfactory new experience! read more

Driver arrived to pick me up at my hotel 15 minutes early for my 2:25 pick up. He called and yelled at me for not being ready on his schedule. When I said I would be downstairs outside at the time my confirmation stated, he said he would leave to go pick up the next passengers and he expected me to meet him at THEIR stop at 2:25. I'm not sure how he expected me to walk to the next block sooner than I would be able to walk downstairs. He did wait for me at their stop (I got in the van at 2:30) and we did arrive at the airport in one piece. SuperShuttle costs about half as much as a cab, and you'll get about half as much service-- meaning almost none at all. Do not tip when you reserve your ride (Unfortunately I did) because my driver absolutely did not deserve one. read more