Should have taken a taxi. Took much too long. An hour to wait for shuttle and then my driver spent another hour picking everyone and there mom up read more

We recently visited New York and used Super Shuttle on our return trip to California. Let's just say that I did not regret spend the extra $$ to use their service. They showed up on time and the driver was very courteous and making us feel very safe while driving from Manhattan to La Guardia airport, NY. If you are a group of 4 or more and have lots of luggages, I highly recommended to rent a private (no-sharing) super shuttle ride. The 'share' super shuttle will take about 3 times more to get to your destination (due to all the droppings and pick ups people along the way). Plus there is zero chance of running out of room for your luggages and/or people took your luggage by accident! read more

Used Supershuttle's shared ride service between Newark Liberty Airport and hotel in Manhattan. Reservations were very easy to do online. SuperShuttle sent confirmation and kept me updated of the driver location for pick up to the airport. Price was very reasonable ($20 each way). Drivers were polite. Vans were clean and comfortable. Docked one star for the long wait at Newark for ride to hotel but everything else was great. read more

Worst experience ever. Driver was an hour late and it took me being 20 minutes on my hold on my cell phone for anyone to indicate to me he would be picking me up from the airport at all (no one at the desk would tell me). I missed a long-awaited dinner with friends while slumped on my luggage at the airport and then listened to bad 80's music as my fellow passengers and I mysteriously waited for the driver to return to our van once we eventually boarded. We did leave the airport about two hours after my arrival, but, by then, my night of fun was ruined. Never again. read more

No issue on SS this trip. Driver was on-time. Efficiently delivered passengers to LaGuardia based on stops. Seemed to know the city but I would think they could route their stops better or provide more detailed information about the vehicle and intended route so I could spend a less time touring the city. I was picked up first and 20 minutes later we drove by my hotel. read more

I'm done with being green. Took this twice: once from Newark, once from JFK to W. 106th St. The Newark trip was a nightmare. 3 hours. Driver kept going up and down Manhattan with no discernible plan for dropping off passengers. 2nd trip from JFK took 2 hours--much of it waiting at the front end to round up passengers at various terminals. Splurge an extra $20 and take a taxi. That's what I'll do from now on. read more

I have taken SS at LAX and had no problem but have been waiting at La Guardia for over an hour even though I pre-booked and checked in as soon as I landed. If I hadn't already paid for the service, I would have taken a cab a long time ago. Never again!!!! read more

Availed of their services twice and both drivers just dropped us off across the street. We have to cross a busy street with our large luggage and handcarried bags. It's a "driver's convenience" airport transfer service and not an airport-to-door service. Then the drivers even have the audacity to ask for a tip. read more

After reading the reviews here I was skeptical that I was going to have a good experience, but it was fine! I booked SuperShuttle from JFK to the Upper West Side in order to save money on a cab. Nice way to save $45 in my opinion. I was able to get in a van after checking in after only 10 minutes or so, and they were very accommodating even though I was an hour late for my reservation (thanks to my flight). We did drive around to different terminals for like 15 minutes or so picking up like 5 others. The driver was friendly and the drive was fine. He did drop us off the order of downtown to uptown, so I was last to be dropped off (in Morningside Heights, Manhattan). It was, all in all, like 90 mins on an evening in September, so the traffic was light-ish, I guess. BUT it's not like a cab would have been that much faster; I took a cab to JFK and it took around an hour. So if you're pressed for time, SuperShuttle is probably not for you. :) ALSO: I was very happy with the customer service and the promptness of all the employees. That night, I left my backpack in the van when I got dropped off, and like a half an hour later I was able to call the number listed on my reservation ticket. Even though that number was to a general customer service center AND it was now after 9:00 pm, they were able to reach the driver and let him know. Only like 15 mins after calling them did they call me back to let me know that the driver was parked outside of my building - he actually doubled back and waited for me outside to return my backpack, safe and sound! I was surprised and very pleased with the timeliness and efficiency of their whole structure. Overall, I would recommend SuperShuttle, but perhaps only on the way home FROM the airport as I wouldn't want to be delayed and miss a flight or anything. :) read more

I had to go to NYC for a short trip. It was my first trip and I had reservations at a hotel in Manhattan. Research feedback told me that a traditional cab ride might run well into $45+ based on my planned destination from the airport. I arranged for a round-trip SuperShuttle ride to and from the airport on my arrival day and my departure day. I pre-paid online. It was a reasonable flat rate for each trip (less than $20 each way). You only had to give a tip to the driver (hopefully you believe in tips.) On my arrival day, my plane was late, so I missed my original pickup time- however, at LaGuardia their Visitors' Ground Transport Assistance desk were helpful. I showed them my purchase receipt and they contacted the SuperShuttle service, and a driver was dispatched to the arrivals zone in a reasonable time. The shuttle (a van) was reasonably clean and had 3 other clients. The overall trip was about 30 minutes, I was dropped off in front of my hotel without any problems. On my return day, I got an automated phone call shortly before my pre-arranged pickup time. The driver was maybe 5 minutes late-- I was given a 10-minute window of pickup, and so I called the customer service line, but I never got a person on the other end before the driver showed up. I was picked up and taken back to the airport. It took about 40 minutes weaving through Manhattan, then Queens to get to LaGuardia. There were 3 people (two pre-arranged) who were picked up along the way, including an impromptu fare. I was very early for my plane trip, so the time spent was not an issue. I got to have an informal tour of Manhattan in the process. Side note: New York City drivers tend to be aggressive, and bicycle riders are incorporated into vehicle traffic. Also, the service apparently accepts cash and credit cards. There is a slight discount to round-trips and pre-paid trips arranged through the website, though you can arrange a call by phone. I would advise anyone to KEEP COPIES of all pre-paid bookings and have them with you when the driver arrives. On my return trip, one of the co-passengers was a gentleman of Swedish origin (based on his voice) who claimed to have pre-paid for the trip to LaGuardia. The man did not have a paper receipt with him, and the driver could not confirm a pre-paid return trip with his dispatcher. I was the first to be dropped off; I don't know how this was resolved. In short, this was a worthwhile service to have for a neophyte visitor to New York City. I don't know about the worthiness for someone with a more elaborate itinerary, but for someone who is very budget minded, it is definitely worth looking into. read more

DON'T DO BUSINESS WITH THIS COMPANY in NYC!!!!! 2 of my friends schedule a pick up at 4:10 pm for a flight from JFK at 9:45 pm (because the company has a bus every hour and 5:10 was too late for the rush hour). 15 MIN LATE: We called to check why the driver didn't come yet. They said he's 5 min away. 30 MIN LATE: We called again, they said again he's 5 min away. HOUR LATE!!!: We called again. Of course "he's on the way". Now it was "7 min from you". I talled them we're going to wait for more 5 min and if the driver isn't here my friends will take a texi and we will ask for refund. Of course the driver didn't come. But this wasn't the end.... THEY DIDN'T AGREE TO REFUND THE MONEY!!! Only after the representative of the hotel talked to them they agreed to refund the money (we waited ONE HOUR AND 30 MIN!!! and still the driver didn't come). read more

I prefer them over 'go', the drivers are a bit better and I have never missed a flight or waited to long at the airport...

Nightmare - and 0 stars -if I can sum it up. I read other reviews and thought only those with negative experiences noted reviews as I remember some positive reviews years ago. And then I experienced it Never again I would book this service. I booked the service using SuperShuttle app. Booking worked perfect. I got reminders to check in very clearly. Nice job with the app. Unfortunately it was the only thing that worked. I arrived at the airport and was asked to wait for 15 to 30 minutes. I waited 45 minutes and then called the shuttle service. they said the driver was on his way. I could see the little car icon and the assigned driver name on the app only a minute away. Then it stopped moving. then I saw the shuttle on the app turned away and the wait time kept increasing and Then the shuttle disappeared from the app completely. I called three times and the customer service representative kept saying that driver was on his way. And they cannot file complaint or help me as they only do bookings or cancellations. They told me to wait. I asked the helpdesk at the airport and the nice lady connected me to another shuttle service. They picked me up in two minutes. I cancelled my booking by calling and now waiting for my refund. Never ever ever again. Worst customer service and experience. Unfortunately there were no seats to wait for the shuttle at the gate. Since it was cold I could not wait outside and take a seat so I waited inside for an hour and was exhausted after a long trip. How are you going to compensate me for my time and distress. read more

Adding another star because I appreciate the response & refund from complaining about my previous experience. Hopefully the customer service at HQ will catch up to what actually goes on at the airport. Will have to really think about using their services again after what happened the last time but this online customer service helped redeem themselves. read more

We thought we would try an alternative to an expensive taxi...I guess this was a situation where you get what you pay for. Took over two hours to get from LGA to our hotel in Chelsea. Our driver was less than courteous. We asked multiple times for the air or something to be turned on because it was hot as hell and the windows didn't open. He pretended not to hear us. Choose a taxi...definitely not worth saving $15. read more

Had a bad experience going from JFK to Midtown Manhattan on a weekday evening with the traffic. The van was full and the driver was weaving in and out of traffic like crazy. Did not help after a long flight. Took about 2 hrs to reach from the airport to the hotel. We tried to save money and ended up wasting money and time.The 2 stars is for the return trip from hotel to LGA which was much more pleasant and the driver was good at the wheel. It took us about 30 minutes to get there. If you are packed light, its better to take the subway and if your office sponsored your trip take a cab. read more

More airport travel woes... Despite the other poor reviews, I decided to try SuperShuttle to save a few bucks--bad and stressful idea. Despite the large buffer of time recommended by SuperShuttle, my girlfriend and I barely made our flight, thanks to it being delayed and there being no wait in security. Being the first pickup, starting by Columbus Circle, we worked our way down to the East Village (for what I think is an overall longer route) to pick up people taking about 1:15 hours to just start to get out of Manhattan. The driver was nice and friendly but felt no urgency to get us to the airport while he gathered additional pickups (we even waited while one of the passengers went to Duane Reade for something for 10 minutes). We were thankfully the first drop off where we paid for curbside checkin to speed us into security. Unless you know you are the last stop (I think we logically should've been) and are traveling solo (the small savings, maybe twenty bucks, are not worth almost missing your flight), take a cab or the subway. read more

Excellent service. Driver alerted me every step of the way. He got in earlier than planned (by few minutes) but he let me know. Was quick in maneuvering around the city picking up others. Got me to airport really early. Thank you! read more

I've taken the super shuttle 2 times from Manhattan to JFK roundtrip. Each time they were on time and called prior to pickup. From the airport home the wait isn't bad - just make sure you check in at the service counter so they know to get you. read more

Oh yeah...refund finally did happen after two phone calls and two emails.

If you have nothing else to do for a bunch of hours, take super shuttle. Wow, it was so slow and tons of stops. They said it takes 3 hours to get to laguardia from midtown. Crazy. Absolutely terrible and a huge waste of time. Walking would be cheaper and probably save you time. I'm sure enough people in Manhattan are desperate and they'll probably survive but geez I hope they fix the broken model. read more

Had to delay my van due to AA sending my bag on another flight, which SuperShuttle said they would not be a problem. 90 minutes later, I was still stuck at the airport. They kept swinging around and never picked me up. They told me they had picked up someone with the same name by accident (sure you did). In the end, it took me 2.5 hours to get into Manhattan and two-thirds of that was waiting for one of these vans to pick me up. This will be the final time I use their service. read more

What a horrible service to use in NYC. The first time I used Supershuttle they picked me up from my apartment an hour late. The second time I used them, they picked me up from the airport 2 hours late. The third time I used them the driver decided he didn't want to pick me up and just left me at the airport, causing me to wait an hour an a half for a ride. Supershuttle, I know your company means well and in other cities it is much more reliable, but the drivers that take on your name in NYC really lower your company's standards. This goes to show you in a franchised company, higher standards need to be tested prior to hiring someone to carry on your name. read more

Here's an update... I wanted to inform customer service so they could perhaps work on hiring the correct people and properly training them, though I have a feeling that this is the culture of the company. So I emailed customer service the yelp review link as I didn't want to rewrite it. This is the only response I received... OMG to think her title is a level III? I do not have internet access and therefore I can't open the link. Thank you for choosing SuperShuttle. Best regards, Mary Customer Care Level III read more

This service has always been very user friendly for me when traveling to NYC. I always get to the airport on time and the driver is helpful. They also text you to send you their real time location as well as the van number. read more

I used Super Shuttle a few years back.. but it was an experience that I will never forget so I thought I should share it. I got picked up from JFK.. and got in the packed van full of passengers. The driver then drove to Queens, which we all thought was somebody's drop-off location. We were all really confused when he parked the car, got out and was gone for about 15- 20 minutes. He came back with a slice of pizza and a lady friend who sat in the front seat (this was a completely residential area). He then drove back to the airport to pick somebody else up.. He drove like a maniac and got really pissed off when other passengers asked him where he was going and started to yell and cuss people out. All the other passengers in the van (minus the lady friend in the front seat) whispered to each other confused and scared. I finally got to my location in Manhattan (hours later, of course) and the driver then asked me for payment. When I told him I prepaid and showed him the confirmation, he didn't believe me.. He wouldn't let me leave until I paid again.. then cussed me out when I didn't leave a tip. This was the short version of what happened, but it covers the main events. One of the most unsettling rides of my life. Like most other reviewers, never again. 8/15/12 edit - Just wanted to update my review to note that a customer service representative reached out to me after I left my review. While she couldn't help me out directly, she did encourage me to contact their national customer care team. I'm not going to since this incident was so long ago but it's nice that they actually read their reviews and care. read more

I'm writing this only with the experience of going to the airport. The van came relatively on time (5 minutes after the time window given). The time spent in the van depends on when you are picked up. I personally spent about 40 minutes. Some people spent an hour some spent only 20 minutes. Basically, you get what you pay for. It's super cheap but do not expect a first class ride. read more

Even though I see here super shuttle has bad reviews my experience was the best ever. We got picked up in long island to go to JFK. Chris, our driver was the absolute best!! He was on time, professional and kind hearted. He served our country and from the 30mins I spent with him he seems like a real awesome person. If you want a great, timely, professional experience with super shuttle I guarantee you will get that with the driver we had, Chris. read more

We used SS to go from JFK to Dix Hills NY and the ride was professionally done and excellent.

Over an hour wait. Horrible horrible customer service. Will never use again! Do not use!

Reading all the reviews on here, I was really hesitant to call SuperShuttle to provide a ride from Deer Park to JFK. But given we were a party of 6 (me, my wife, my two daughters, and my parents), I had little choice (at least at a reasonable cost). So I opted for a exclusive van. Through the website, the latest pick up time was 5:00am for a 8:47am flight. In that amount of time, I can probably make 2 round trips to JFK from my home. Anyway, I called and asked if I could change the time to 6:00am instead. With no problems, they changed my pick up time. And guess what? The driver showed up at 6:00am! He was courteous, polite, helped all of us with our luggage and reminded/asked us if we remembered all our phones, passports, keys, etc., which I thought was really nice. And in less than an hour, were were at JFK. At this point, I don't understand what all the negativity was about on Yelp. I would have easily given at least 4 stars for the trip to the airport. It was as smooth as can be. So as you may have guessed by now, the return trip was where we had some issues. First, let me say that I like the technology. I got a text message the day of my trip reminding me about my pick up and to encourage me to use the mobile check in. So when I landed and got my luggage, I did just that. I could see the map of the van in relation to where we were. Awesome. The van was in the cargo area and it should be curbside in just a few minutes, right? Well, this guy must have been pushing the van because it took close to 1.5 hours to get to where we were. I live in Suffolk County Long Island and I probably could have driven home and back to the airport faster than this guy took to get from the cargo area to our pick up area outside the terminal. Terrible. It was a late flight. The lines for customs and luggage were already horrible and now we have to wait over an hour for this van? Needless to say, this made all my family members very irritable. I just don't understand how that's possible because I travel a good amount for work and it normally takes my driver 5-10 minutes to get to curbside after I call him. Anyway, I would absolutely do exclusive van pick up again for a large party TO the airport. But for the return trip home, I would avoid it like the plague! read more

I had a good experience with this company. I was to be picked up at 3:30 Monday and they were on time. I came to write my review and saw so many bad ones. Was I just the lucky one? I had a good experience and the driver was very profeasional and nice. read more

I used super shuttle for the first time and they were fabulous!! Loved my driver Victor... he was on time, was polite and drove safely.. I would highly recommend this company and use them again read more

They got one star only because that's the lowest I can give and we did have one decent pickup. Late almost an hour to start with because he was lost. I called and messaged both dispatch and the driver and they still couldn't find us. We were on the corner 6th and 37th. Not exactly a hard address. He made the others in the van late for their flights because he he couldn't figure out gps. We were using our phones to help him. The driver was surly-he wouldn't answer any questions except to say it will be "fine". Awful. Use anyone else BUT this company. read more

I had extra luggage on my trip to JFK from Manhattan. The super shuttle # 871 managed the extra luggage in a brilliant way and made my ride very smooth. This was my 4th super shuttle booking and I strongly recommend super shuttle read more

This shuttle from the airport is the worst. Forget giving them your flight information, just call them when you get there. After waiting a damn hour for the shuttle, had to go to another terminal and wait for them to pick up someone whose plane had just landed!!@ WTF....That's another hour, then the drive and drop off process time, another hour. Three hours to get home from JFK to Babylon. Never again...Uber all the way!!! read more

I traveled to Mexico last week and decided to book a round trip Super Shuttle from the Cancun to my resort. It was a very bad decision. The young lady advised that if I booked a round trip she would give me a great discount, around 40% off and a private taxi with no wait. So, being that I am not familiar with the area I agreed. After taking all my information we paid. (almost $62) I didn't noticed that even after she took down my return time and date she didn't enter the correct in the system and I had to call Supper Shuttle and reschedule my return trip. At the day if check out I missed my return taxi due to issues at check out. I was scheduled for 10am I was there at 9:57 with my spouse but because we were missed informed of the check out location I had to check out at another location. Long story short, I left my spouse to wait for the taxi that showed up at 10:05. I arrived at 10:22 and saw the taxi leave, I was only 10 feet away bit because my spouse didn't speak english he rudely waved and left. After I had the front desk call Super shuttle, the said the driver is only required to stay 15 mins passed scheduled time and could not turn back around. I ended getting a cab off the street that charged me $35 ONE WAY( inc. $5 tip)!!!!! They charger me $98.40 round trip!!!!!!!!!keep in mind the 15 min wait time was not stated on the receipt nor when I booked at the airport! HORRIBLE CUSTOMER SERVICE AND OVER PRICED! read more

I arrived at LGA and had no arrangements to get to my hotel in Garden City. I expected to catch a shuttle van. LGA's ground transportation called the driver to get an ETA & was told 30 minutes. The driver arrived in :20. He was told that he was on standby to wait for others. I wasn't bothered & was in no big hurry. The wait ended up being a little long though, about :25 min. We ended up waiting for nothing as he got no additional riders. The dispatcher forgot about us. My driver & I got along great, cracking jokes the whole time. I liked him very much. The unnecessary wait went by much faster because of him. Once on our way, the drive went very smoothly. read more

Supershuttle NYC/JFK/EWR is broken. Pre-paid reservation was not being honored and I was asked to join a long waiting line of walk-ins. Missed bus and took a total 2.5 hrs to the city. Inacceptable, it's a big liability for the SUPERSHUTTLE brand that works ok in other cities. read more

No one wanted to help us and the customer service take forever to connect and hanged me off twice when I finally could speak to a human. The customer service never call me back when they ask me to leave my phone number on machine. The lost and found department is fake. Try yourself and be lucky enough to not lost anything on the van. read more