I would love to give Super Shuttle zero stars, but it's not an option. I booked a shuttle from Manhattan to EWR for 1:30am...at 12:30am, I got a call from a driver saying that since no one else booked a ride, that my ride is being cancelled. THANKS FOR THE F-ING NOTICE! As anyone who flies out of EWR knows, the NJ transit train is not running at that hour, so you are kinda forced to either leave super early if you want to take the train...or book a shuttle/bus. I booked the shuttle well in advance because I'm too lazy to go to the airport super early to catch the NJ Transit train...I wish they had given me the same courtesy of cancelling my shuttle in advance so that I could make alternative arrangements. It ended up being very stressful and put a bad vibe on the beginning of our trip to Mexico. I would recommended NOT using SuperShuttle. Go with the Newark Liberty Bus, or take the train. Zero stars. Zip. read more

Don't do it!! I booked the Super Shuttle from JFK to Manhatten to save money on a cab..big mistake!! It took them a long time to pick us up at the airport..when they did, the shuttle was so packed here was no room for luggage so they put it in the doorway. Then it took forever to get to the hotel because they had so many stops to drop people off..spend the money for a cab..it isn't worth the small savings to lose so much time getting to your destination! read more

I've never encountered such a horrific experience! I politely asked the driver where he was going next, and his response took me by surprise (as well as the other passengers) as he was extremely rude. He questioned why I was asking as he didn't seem to understand why I was asking in the first place. When he confirmed that I was to be dropped off next, he continued to be extremely rude and even racist, telling me to speak English better (even though I was born here and have an American accent!). At this point I was angry and upset, and once I was dropped off, he didn't help me get my bag from the back of the van, which was amongst many heavy boxes and bags. When I turned around to walk to my residence, he grabbed my heavy bag in a harsh way, and began yelling at me, telling me that I need to pay. I kept telling him that I did pay and even waited for him to get a pen and paper to write down my confirmation number. And of course it was confirmed that I did pay. I feel uneasy that he has access to my details including my address. The way he looked at me after he abruptly grabbed my bag I've never felt so threatened in my life. I've used Super Shuttle a number of times, but I will never use your services again for fear of getting this man as a driver. I feel uneasy that he has access to my details including my address. DON'T USE SUPERSHUTTLE!!! read more

Awful, just awful. The shuttle was 2+ hours late in both directions. The people on the phone kept saying "the driver is 5 minutes away." Two hours later he shows up and takes quite possibly the longest route possible to get to JFK. Both drivers had a cruddy attitude and threw luggage around like trash. The poor Dutch students in our van almost missed their international flight because of Super Shuttle. Just take a cab! Its easier and worth the money. If you're brave enough to take super shuttle, be sure to factor in at least a 3 hour cushion. read more

Arrival to LaGuardia and trip to Hotel: HOT. It was 80 degrees plus and the shuttle had little-to-no air. They do pack you in like sardines in a can so beware of that. The shuttles are very uncomfortable. Other individuals riding with us had to deal with payment issues. The representative at the desk quoted them one price ($18) and the driver argued with them to pay differently ($27). Also overheard a woman on the shuttle who had super shuttle reservation issues...as in she wanted to change her time, was told she could not, so she decided to keep her previous time. Instead the Super Shuttle people cancelled it. So when she arrived to the air port she had to wait for hours to get a spot on a shuttle. Leaving - Hotel to LaGuardia: Our flight was at noon and we were told we had to be picked up at 7:30am because apparently the super shuttle people thought it would take three hours at that time to get from the Times Square area out to the airport (it only took a half-hour...including picking up other riders). Also we got out to the shuttle early and the driver told us our pickup time was 7:20 (?). Good thing we got out there at 7:19 I guess. Bottom Line: Rude drivers, and desk reps that don't do their job. The drivers and reps can't keep their prices straight. Pickup times are set for you with no thought to the customer. My advice is to try a different shuttle service or just pony-up the money for a taxi....as our concierge suggested for our trip back to the airport. read more

So after reading all the bad reviews I still decided to take a chance with supershuttle. This trip was from lower east side to JFK. The window for arrival of the car was 4 to 4 15 pm. But I get a call at 340 pm. I was all ready and as soon as I step downstairs it was right outside my bldg. I was the first to be picked with 6 more to follow.Went smootly and made it to JFK with plenty time to spare, Cheers! read more

I was left behind after making a reservation online days before. I was told that "there were none in the area and it would take at least an additional hour and a half to get to me" after already waiting a half hour. I managed to flag down an Airlink Shuttle at my terminal and as we past by another terminal, I saw 2 SuperShuttles there waiting empty. The Airlinke Shuttle driver said that they make shady cash side deals and will blow off the pre-paid because the company has to pay for the refunds, the ones that follow through enough on it and it doesn't effect the money they pocket. Take Airlink Shuttle, cheaper and far more accommodating. read more

Just don't do it. Don't even think about taking Supershuttle. If you're still reading this, I hope you're not still considering. Don't do it!!! Earlier this year, SuperShuttle didn't show up to get me at EWR at midnight (after confirming on the phone that a van was on the way). Another time (two days ago), they were late to pick me up at JFK, took two hours to get me home (instead of the usual 40 mins), and I had prepaid $30. NEVER AGAIN! read more

This was for Laguardia (SP) to Manhatten. It was so frustrating I think my bloodpressure soared to heart attack stage. Long and short we waited almost 2 hours for the pick up. Shuttles kept going by but never for Manhatten. I had to call 4 (maybe 5 times) to get a confirmation they were EVER coming. To make it worse they kept telling me...just another 15 minutes then I call back and they said. Didn't someone tell you it ws going to be an hour? well I DO NOT recommend them FROM the airport. From the hotel they were on time so only use them that way...if you dare. Never again. read more

I've generally been a fan of super shuttle as I've used it many times in other cities (mainly Baltimore and DC), but I will never use SS out of Laguardia ever again. Desk is not clearly marked, staff was downright rude, and I had to wait over an hour for my van from the airport. Definitely not worth the savings. read more

0 stars. Waited an hour at the airport to be picked up and then spent the next 2 hours dropping 2 people off. Ridiculous. Awful drivers, rude service. Got called 1/2 hr before my pickup time today to say they were canceling my reservation. Thanks a lot assholes, I already paid! Judging from the other reviews its not likely I'll ever see that money again. Stay far away! read more

UPDATE. Naturally, silence in response to my email. Why would I expect anything different. UPDATE UPDATE. Theresa is clearly a bot, or has very limited linguistic range, she writes the same message each time. Why am I not surprised, are there humans anywhere in this shambolic company - I wonder if Theresa will 'write' again if post again, her 'colleagues' at Customer Services clearly can't be bothered to reply to emails UPDATE UPDATE UPDATE - Refund received, well done at last read more

Don't be afraid to take the super shuttle. It's a fine way to get to Manhattan. Sure it takes a while for them to pick you up and the traffic situation in the city is pretty intense, but the van is comfortable, the driver was pleasant, and for $25 it's a simple and sure fire way to get delivered to your door. Especially late at night. read more

The worst service ever... I used super shuttle in SF and had a great experience that's why I booked again when I was traveling in NYC. At JFK I had to wait 60 mins+ to pick me up and then the van was so full and overloaded that everybody was complaining...Long story short, I landed in JFK at 7:30 pm, I ended up at my hotel at 11:00 pm...just terribly inconvenient. So, on the way back to JFK, I was waiting for 25 mins no van showed up and I kept receiving automated calls that the van is waiting for me. I had to take a cab not to miss my flight. I called and complained and I am still waiting to hear about my refund from the super shuttle customer service. In other words, NEVER use super shuttle in NYC.... read more

I was prepared to write a huge review with all the things that pissed me off about my experience with Super Shuttle today, but you know...I decided 2.5 hours of my vacation time today was all they were going to steal from me!! Ridiculous way to run a business! The driver was so horrible... driving skills, attitude, hygiene, rudeness.. I could mention a few more of my concerns about that guy. Seriously take a cab!!!!!! read more

Shortened version, my experience is too long to include. This is a portion of my letter of compliant. This was my first and last time using SuperShuttle. This is the worst customer service that I've ever had in my life. Not only were the SuperShuttle representatives rude and unempathetic over the phone, but also the driver was very unprofessional and malicious. He should have never had the verbal exchange with me in front of customers. He should have never went back and forth with the about paying for service that are already paid for. His tone was aggressive with his attitude was rude and his body language was compulsive and I did not feel safe in the SuperShuttle van. This experience has created a negative atmosphere for my trip to visit my little sister in New York City. I will never use SuperShuttle again. read more

Terrible experience.. Driver had 3 separate dropoffs. After the first drop off.. The driver had to stop and gas up the van and go to his bosses home to drop off his van and pick up the other van.. After that he would drop off myself and the other passenger.. Incredibly, this seemed ok to him and his boss to swap vans at 9:30PM at night since it was convenient for them.... read more

From looking at the previous reviews, I guess I have been one of the lucky ones who has had a good experience with SuperShuttle-friendly, good driver, although he did arrive way before my a green upon window period. My only comment is that I am unsure as to who we are tipping when we make the booking online. There are signs inside the vans stating that tip is not included in the voucher or ticket. It does not make sense that we are tipping SuperShuttle-my understanding would be that this would go to the driver. I don't know if I'm being stupid, but I feel like this should be clarified on the reservations page. read more

I booked a Super Shuttle well in advance for a service from Bowery street to Laguardia. My pick up time was supposed to be @ 11:05 am. I called them @ 11:35 am to tell them that the shuttle didn't arrive. I was on hold for about 10 minutes and at the end of that was disconnected - I didn't even get the opportunity to talk to a service representative!!! By 12 pm I had given up and called a cab to take me to the airport. I understand that traffic is really bad in New York, BUT THE LEAST THEY CAN DO IS CALL TO TELL ME THAT THEY AREN'T COMING!!!!! The lady at the front desk of the hotel told me that this has happened before to other guests. DO NOT USE THIS SERVICE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

I received a call from Super Shuttle an hour before my scheduled pick-up announcing they were cancelling my reservation to Newark for an international flight. When I asked for an explanation, the representative told me that they could not guarantee getting me to the airport in time for my flight (they called me around 4:30 and my flight was not until 10:00pm). This left me scrambling to find another way to Newark.. I did receive a response from their Customer Service Team offering an apology and instructions on how to receive a refund for any additional costs to me. I explained that it's unlikely that I would use their service again as they were not reliable, and that I hadn't received an adequate explanation as to why my reservation was cancelled in the first place. It's really a pity that there is not a reliable shuttle service to and from the NYC area airports. Like so many others posting their reviews, I will find another way to travel. read more

Fool me once, it's your fault; fool me twice, it's mine. I should have learned my lesson after using SuperShuttle two years ago for a trip to Arizona. I WILL NEVER USE THIS COMPANY AGAIN!! They are downright awful!! This year, my wife and I traveled to New Mexico for a vacation. The morning service pick up was good and the driver was pleasant. However, the wheels came off when we returned from our trip on July 27, 2014. SuperShuttle requires customers to call for a pick-up reminder from the airport upon arrival. Our evening return flight had been delayed in Orlando and I called SuperShuttle to notify them that we would be landing 2 hours later than scheduled. I waited over 12 minutes on hold before a person picked up the phone.The receptionist thanked me for calling and told me a driver would be waiting for us at MacArthur Airport by 12:30am. I called the moment we landed (12:15am) and, after waiting another 16 minutes on hold, was told by another receptionist that they didn't have a driver in the area! (This is the same thing that I was told two year ago!!!) I asked her how this could have happened after I had called less than 3 hours earlier?! We had no choice but to wait because I prepaid for the service. My wife and I waited alone outside the terminal for over 1 hour! A police officer drove by us to ask if we were okay. I told him we were waiting for the SuperShuttle van to arrive, and his response was "you have my condolences." The SuperShuttle van finally arrived at 1:30am with one of the most unpleasant drivers I have ever met. He did not greet us or ask how we were. He just opened the van door and put out bags in. He clearly could care less about us as paying customers. As we departed the airport I told him that SuperShuttle drivers must feel like sitting ducks for angry customers who are left stranded at airports because of the company's bad dispatch practices. His sarcastic response? "It's late on a Sunday night and the drivers are all home in bed." He announced that all he was focused on was September 1, the day he was retiring. Are you kidding me? How can this company declare themselves a 24 hour service when they are ill equipped with such unprofessional drivers? My advice for this company? Get your dispatch system in order; stop making people wait 10-15 minutes on hold with telephone calls; hire better drivers without attitude problems! It is not my fault as a paying customer that your drivers are tired because it was late on Sunday night!! I gave your company more than ample notification that my flight was delayed in returning to Long Island and was treated like crap. I have had better transportation service in Europe. read more

Arrived at JFK at 12:50am, checked in with super shuttle at 1 and was told there would be a 45 minute wait. That was fine, so we opted to wait over taking the subway into Manhattan. We're still waiting at almost 3am now and I wish that we had checked yelp before making a reservation because all of the awful reviews are true, this shuttle service blows. read more

So we book a "Super" Shuttle for an 11:10 pick up from our hotel to JFK. They said they would be there between 11:10 and 11:25 so we waited outside our hotel. At 11:35 I got an automated call saying the driver was 10 minutes away. He eventually turned up at 12:00. Then he tells us we have another two pick ups before we leave Manhattan. After the last two pick ups wading through traffic and taking the Queensboro Bridge he takes a detour through a neighbourhood that results us hitting more traffic. I assume the detour was to avoid tolls or something. Anyway, we end up getting to the airport at 13:50. Get an Uber, take a cab, get the train, even ride a skateboard before booking one of these things. If you do make the mistake of booking one, make sure you leave yourself at least 3 hours. read more

I can't believe this 'service' gets any repeat business. I guess I was lucky as I was the last passenger to be picked up. One person had already left to catch a taxi in order to get to a Broadway show. So I knew of course it was a shared ride but I wasn't expecting the first stop to be 113th when the rest of us were all south of Central Park. I actually got out at 55th on Lexington and walked to my hotel near Broadway and probably saved myself a bunch of time. It also got me away from the driver who spent the first half hour on the phone (hand held) on a private conversation dissing Super Shuttle. That was after he told us that the left hand indicator wasn't working. Horrible experience and so time consuming. The silver lining is it's incentivized me to sign up with uber for my return trip to JFK. Unless you've got tons of time to spare don't use this business. read more

If you are traveling alone then it might make sense monetarily for you to take Super Shuttle if you don't want to public transpo it. Just be warned that every time I have used them, I have waited quite a while for the van to arrive. Today I waited an hour for a van to pick me up at LaGuardia, but the dispatcher said that it would arrive in 20 min. I wouldn't advise you to use this service if you are in a rush. read more

Driver never showed! I had one phone call, went outside immediately and waited. When I called they said it'd be there soon and that it was just a warning call. Waited more, called again. This time they said I'd missed it and it was my fault. They refused to send another shuttle, I waited approximately an hour from my slot time before I had to take a taxi to the airport. I told the taxi driver and he said he'd heard of many similar stories! I've sent them an angry email and I'm just hoping they don't try to charge me for this ridiculous experience. read more

Horrible service. Checked in online and ended up waiting on the curb side parking (as I got told to do so according to the check-in confirmation) for 50mins in the cold. After two calls, they told me I should go wait at the Welcome Center inside JFK. Never again. read more

This service is extremely poor! Booked the shuttle at 10.30am from Newark international, did not arrive at Times Square until 12.45pm. I can live with the 45min wait at the airport but not a 1.5hr shuttle, that is ridiculous. Pay a little extra and get yourself a Cab. I will not be recommending this service to anyone. read more

Let me open up with .... "The worst shuttle experience of my life!!!" from the moment the driver picked my sister and myself up from AROUND the corner of the hotel till the moment I got on the plane at JFK." The reason for the until I got on the plane is due to the fact that the customer service agent was almost as off point with their job as the driver. I have never been spoken to or yelled at by anyone the way the driver yelled at me and my sister in a van of people, because he was in a MOOD!!! and we made a mistake on the gates and didn't answer him fast enough, so throwing his phone or whatever it was across his passenger seat fixed the problem. I have no respect for the customer service agent or the company as a whole, due to the fact I was missing my plane because of all the issues and the LONG call with the agent and said I had to go. They had all my information and how I was treated ... feeling in a hostile environment with an off balanced driver.... Good luck to you when taking the shuttle make sure not to make a mistake about anything in the vehicle or ask a dang question. My drivers main excuse was that ... "you people do not make concessions for the language barrier here, and you need to do that..." LOL is he kidding me... get another job and for the agent who told me to slow down while she had to repeat and respell my complaint go to school.... Again good luck if you book, just be ready in case your ride because the ride I received... Good luck!! from a VERY VERY Unhappy Rider!!! read more

This Company is terrible and very irresponsible I don't recommended Supershuttle to anybody.. I had reservation for April 21,2015 to be pick up @ 11:00-11:15 am. Half hour later they call to let me know that they were 50 miles from my house. I cancelled my reservation ,my next step is to get my money back. read more

Generally good and reliable. Used it leaving Manhattan to JFK and again on return. Somewhat dependent on other passengers in ride share being on time and not causing delays, but even with these delays in both directions the drivers showed up when they were supposed to. read more

I booked a ride with Super Shuttle from Midtown Manhattan to JFK. They informed me that I was due to be picked up sometime between 12:50 and 1:05. However, despite being at the designated spot as early as 12:40, I was never picked up. At one point, around 12:50, I actually saw a Super Shuttle bus stopping on the opposite side of the street at a traffic light, but it just continued on when the light turned green again, without any intention of picking me up, despite me waving frantically. I continued waiting for the pickup for some time without seeing any other Super Shuttle. Eventually, I had to take a yellow cab to JFK to barely make my flight in time. I contacted them a day later to at least get reimbursed for the trip that never took place but despite sending reminders I neither received a response nor did I get a refund plus I had additional costs of about 70 dollars. It has been two weeks already since I wrote to them. Stay away, unreliable service and non-existent customer response. Not exactly what you want when you have to catch a plane. read more

If I could give negative starts, I would. -5 would be aboput right, if that can be the worst possible rating. I was picked up 3 hrs and 15 minutes before my flight. The driver was a total jerk, bragging about how many people he can cram into his bus, because he gets paid per person, not per trip or per hour. So, he drove all over Manhattan, picking people up for 2 hours! And then, as we were heading to the airport said that "it didn't look good" for me. I did, in fact, miss my flight. Can there be any worse service than that? read more

Worst service. They said it would take 20-25 minutes for the shuttle to arrive but it took 45. Not worth the money. Never taking them again.

Awful! I never left the spot I was told to wait at for 1 hour at JFK. I called them inquiring the status of my shuttle 3 times and eventually was told that the driver couldn't find me and left. Just simply awful. Plus, can the customer service lady be any rude? read more

I was a bit concerned after reading the comments on Yelp. However, it turned out perfectly for me. Professional, on time, with reasonable price. read more

We used super shuttle from our flight from JFK to our hotel in Manhattan. Our driver was professional and friendly and the van appeared to be in good working order. The only down side was with all the additional passengers it took a long time to get to our hotel traveling through the city with all the city traffic. read more

Drivers were great - professional, prompt, and helpful! Communications via text were appreciated and kept me in the loop at all times. Thank you!! This is a great alternative to cabs if it's a busy time at LaGuardia (which it normally is). It allows you to control the price by paying in advance and you're able to avoid the "hidden" costs of some cabbies who will take advantage of some tourists. Also, if you aren't pressed for time, you're able to see some sites and neighborhoods of NYC while other passengers are dropped off (if your drop-off isn't first). My only suggestions (which may be beyond the SuperShuttle control)...... 1. - there's a woman who works the desk in LaGuardia (not sure if she's with SuperShuttle or airport) where passengers check in....you cannot hear her because she talks so quietly and she's totally panicked in her demeanor, which is a little unsettling and can cause passengers to think there's some issue and question - hmmm, are we going anywhere today and did something just happen? 2. more space/seating and fewer tv's are needed in LaGuardia waiting/pick up area; passengers are like sardines with blaring tv's; thankfully, we didn't have to spend much time there! LaGuardia is a "necessary evil" sometimes, though....it's a dump of an airport in need of a major renovation. SuperShuttle - thumbs up to you and, unlike some other reviewers on here, we had a great experience with the drivers who worked the January 2nd vehicle #827/early evening shift and the January 6th vehicle #661 early afternoon shift. read more

***********DON'T USE THEM********** They are a worthless resource if heading to an airport. Scheduled everything. Prompted to head down to front of building as they were 10 minutes away. MIA 50 minutes later. Called three times. Two customer service reps said the computers showed them less than a mile away. The third call after 50 minute wait said they had already passed my pick-up about 40 minutes ago and would not be able to pick me up. Wasted 50 minutes and will now miss a non-refundable flight. Spend your money on a sure bet. UBER, Carmel Car Service or yellow cab. Stay away from this constantly rated low service. Wish I had thought to read YELP first. **********TERRIBLE SERVICE********** read more

Do NOT take the shuttle from LGA to anywhere! When you make the reservation, they say it'll be less than 25 minutes, but when you check in, they say the wait is between 1.5 and 2 hours. After flying all day, who wants to wait at the airport for another 2 hours? This happened to me 3 times in 3 years. I will NEVER use SuperShuttle at LGA again. Other places, yes, just not at LGA!! read more