Very helpful and with electronics parts that are available in the store, making for convenience and…read morereducing the carbon footprint of having items shipped. I'm glad to have this resource in Santa Cruz!

These guys have no idea what customer support and customer respect is! I called to see if they had…read morea part and was told to bring in the item that needed the part as well as the hours of the store. When I came the next day I was told that "if it was true" that I had actually called the day before, I would need to come back on Monday to speak with whoever I spoke to before. I explained I lived far and needed the part asap. The guy did not even attempt to look for what I needed. This is not the first time such lack of care has happened to me at this place. I was also not told on the phone that they had moved. It is the small things that determine if a business survives. This place better get some integrity soon or they will be closing doors again soon!!

Very rude! At first the pharmacist Rey seemed understanding and willing to help with my situation…read more Called for an update and Rey went off on me for no reason at all. Telling me that I was wasting his time and to not call back. I am not sure if he's overworked, but his unprovoked out burst is unacceptable from a healthcare professional to a patient. Should be more considerate that people that go to him are seeking help.

STAY FAR AWAY!!! old grumpy pharmacist literally called my poor grandma a PIECE OF SHIT!! They…read morerefused to give pharmacist name who said that after we said we would notify the board of pharmacy !! Pick a different place there are plenty of good pharmacies around . This place needs to shut down asap for treating sick people this way. Sara front desk or whatever was trying to lie and cover her pharmacist as it would save her job. This place is horrible, literally broke my grandmother down I cannot believe it over some cough syrup he refused to fill!!!!

I feel I should update my review because I was in a lot of pain when I wrote the original (though I…read moremaintain that I was in pain on account of Horsnyder's policies.) First, they get a star for being the only locally owned pharmacy near me. There's simply no way I'm going to target or walgreeens, so Horsnyder's is where I'm at, like it or not. I'll give another star because the pharmacist personally intervened in my case and helped make sure I would be able to get my doses on time. I still think this special treatment shouldn't be necessary and recognize it's not the same service others are getting. The thing that really makes me mad is the way they invalidate prescriptions after 1 year with no warning whatsoever. It doesn't matter if your bottle reads "10 of 12 refills remaining," if the prescription is more than a year old they will cancel it and not tell you. When I complained about this, they told me I should track it on my end and simply note when I make my annual doctor visit. I feel a good pharmacy would track that themselves, and warn you that a prescription renewal was imminent so that you don't miss doses. In many ways I feel this is a pharmacy not well set up for sick people. I don't go to the doctor annually; I'm constantly in and out of there. I have 4 prescriptions at Horsnyders that I need to constantly babysit to make sure they don't run out or expire. It still feels like I'm having to put in way too much work to be one of their customers. Please, Horsnyders, figure out how to track when these prescriptions are expiring so that your sick patients are not missing doses.

This place has been a standard in the Santa Cruz area for a long time. I know they have delivery…read morebut have not used that service. They also have a numerous and various hospital and medical related supplies. They definitely know what they're doing. They're very customer oriented and knowledgeable. I have been going to see specifically Mary for sometime now. She specializes in women's health care etc. Super knowledgeable and supportive. I just love her and wouldn't go to anyone else.

I've been shopping Sur La Table, since we discovered them in Seattle, and then enjoyed local stores…read morearound the Bay Area. We've also been fans of Williams Sonoma since the beginning. This store is one of the very few independents that stocks high quality items that the two biggies don't have, and regularlyl Can't walk in without walking out with something. And by the way, to all the reviews of Chef Works listed here, this is an independent store, no connection. Also, be kind about returns. You can see the goods before buying, and shouldn't return anything used for food... it just raises the cost for the store, and the prices for the rest of us.... please own your choices!

After years of debate, I decided to buy an espresso machine and chose to support a local shop…read moreinstead of ordering online. When I checked their website, a 10% discount popped up, and when I visited the store, a kind employee (perhaps a manager) honored it, which was such a great experience. Two days later, I returned to exchange the machine for a different one and asked if the discount could still apply. The employee helping me didn't bother to find out, and another staff member interrupted with a forced smile and a cold tone. I was surprised, especially since I was upgrading from a $500 to a $700 machine. Instead, I was told I should be grateful for a $2 parking validation. I would have been OK if there was some genuine warmth with their response, but the cold interaction left a bad impression. It used to be one of my favorite kitchen stores, but now that unpleasant moment is what sticks with me.

My doctor ordered a walker from Horsnyder Pharmacy Medical Supplies and my experience with them was…read moreby phone, since they are in Santa Cruz and I am in Carmel. From my initial call to the home delivery, everyone I dealt with was so helpful and knowledgeable. They listened attentively to both my requests and questions and the walker was delivered to my home today. The driver was so helpful in showing me how it works. The walker is absolutely perfect. I want to express my appreciation and thanks and highly recommend them.

This store is well-stocked with orthopedic items, cosmetics,…read moreschool supplies, hair products and so much more. The staff is welcoming and speaks knowledgeably about the store's contents. What more can I say? It's a jam of an establishment,to say the least!

I've been shopping at The Hook Outlet since they were behind Pizza My Heart on 41st Ave, and now at…read moretheir newer spot across the street at 2175 41st Ave. There are a few reasons I keep coming back. First, their prices are consistently some of the best around. Second, I can usually get in and out in just a few minutes without any hassle. What really sets them apart from most dispensaries, though, is their customer service. The staff are knowledgeable, helpful, and always willing to answer questions or help me find what I need. It never feels like they're just trying to make a sale. Nick, Steph, and Alex recently helped me pick out a few products, and it got me thinking that I should finally leave a review. Over the years, there have also been a lot of genuinely kind people working there whose names I don't know, but they deserve recognition too. I've made friends through this place and am happy overall they are here. They do an incredible job creating a welcoming atmosphere and making sure I have a good experience every time I walk through the door. Great prices, great selection, and great service. That's a combination that's hard to beat.

Best place in town! Deals on deals! Nick "a.k.a. Nick the Quick" is the best. If you're in a rush…read morehe's the quickest bud tender there but always up for a good chat! Highly recommend!

I've been here twice and last time my daughter and I purchased the witch hazel. She liked it and…read morewe came back today to refill it. While they were out of the specific formula we purchased another and the lady working was very helpful and kind. Her name was Mafer and she made our experience special with her outstanding customer service! This store is truly unique and has many products at reasonable prices. I would return especially because of Mafer.

I came here for a specific sunscreen after a friend recommended. (If curious it's Avasol.) I wanted…read moresomething that had clean ingredients and easy to apply for the kids. There are a ton of clean options and bulk refills for your reusable bottles. I ended up grabbing a chapstick too. It's a great shop and a fun change of the typical shops in the village. The only downside is getting through the village. I would love if they opened earlier in the summer to grab some things before it gets busy.

They are so nice and had so much to offer that I wasn't expecting. Stop by and check them out. The…read morestaff is super knowledgeable and they have great customer service so if they can't help you, they will point you in the right direction.

Great staff -- always helpful & willing to order something they don't have. They will deliver or…read moreyou can pick up (your choice)