Such a great store and the people are so courteous and helpful. My daughter lives in Aptos and the…read morestore is conveniently located. Great store.

This Ace Store never returns defective merchandise "after 30 days." This is total BS. Go to Costco!read more

The checkout staff seems so unhappy. We wonder what is the problem? We have shopped at this…read morelocation for many years and this is a new development. we hope it can be fixed.

I have been going to this store for several years. For a hardware store in Ben Lomond, they carry…read morequite a few items to do small projects. However, I won't be returning after yet another issue with personnel. For quite some time, I learned that trying to buy paint there is difficult, because the lady in the paint department was very rude and seemingly disliked her job. There are a few employees who are very helpful. Yesterday, I was waiting with a cart to pay, there was one person being helped by the only cashier. I was the only person waiting behind that transaction. As several people came through their strangely laid out checkout area, a cashier came over and she saw me and then said She can help the next person in line. This guy behind me steps ahead of me and put his item on the counter. I said, "really?" Then she acted like she didn't know. The line, and I started getting into somewhat of a verbal altercation. Then the guy acted like he didn't see me there. He finally said, oh well you can go ahead, I told him to just go ahead, that I'm used to this "me first" society. I went to the back of the store and asked if I could check out there. I was told no. So I left the cart with the items that took me a bit of time to shop for, telling him I'll just go to Home Depot. Then while leaving the parking lot, another person from "the line," started say things to me. We had words and then I left. Much of the staff is not very helpful at all, and they are rude, making it an uncomfortable place. Their prices reflect the convenience for trying to support local business.

If you need irrigation and landscape supplies, this is your place!…read more Mostly for pros, but they help all. They have some great sod to order and pretty helpful loading up with a few interior scratches (typical stuff with this type of place). They got it: sprinklers, sod, gopher wire, more sprinkler stuff. Yes slightly odd hours and a mixed bag of service, but lots of sage advice there. If you own a golf course this is especially your place!

Great professional drip system and landscape supply in the county. Fast, helpful, and friendlyread more

I am a swimming pool designer and work with clients throughout Santa Cruz and the South Bay to help…read morethem find materials for their pool and landscape projects. Whenever I or my clients have a question, Reed is always more than happy to help and let us know what tis avaiable that could work with their projects. Central Home has a great outdoor display of several products and they work hand in hand with installers and suppliers. They are more set up for selling to installers than direct to the public but they still try to accomodate everyone. It's nice to have a reasonbly priced resouse in Scotts Valley where you can see different landscape and masonry products.

I am a hardscapes manufacturer and dealing with the crew at Central Home Supply is always a joy…read more Honest, fair and professional- always.

I've been shopping Sur La Table, since we discovered them in Seattle, and then enjoyed local stores…read morearound the Bay Area. We've also been fans of Williams Sonoma since the beginning. This store is one of the very few independents that stocks high quality items that the two biggies don't have, and regularlyl Can't walk in without walking out with something. And by the way, to all the reviews of Chef Works listed here, this is an independent store, no connection. Also, be kind about returns. You can see the goods before buying, and shouldn't return anything used for food... it just raises the cost for the store, and the prices for the rest of us.... please own your choices!

After years of debate, I decided to buy an espresso machine and chose to support a local shop…read moreinstead of ordering online. When I checked their website, a 10% discount popped up, and when I visited the store, a kind employee (perhaps a manager) honored it, which was such a great experience. Two days later, I returned to exchange the machine for a different one and asked if the discount could still apply. The employee helping me didn't bother to find out, and another staff member interrupted with a forced smile and a cold tone. I was surprised, especially since I was upgrading from a $500 to a $700 machine. Instead, I was told I should be grateful for a $2 parking validation. I would have been OK if there was some genuine warmth with their response, but the cold interaction left a bad impression. It used to be one of my favorite kitchen stores, but now that unpleasant moment is what sticks with me.

My wife decided she was going to fix our screens on our windows! So off we went to Scarborough…read morelumber to purchase what she needed We were greeted by Heather with a smile and good morning we explained what we needed and she said why yes I can help ! She took us to the screening area and she thoroughly explained what we needed and sold us the proper tools and screen. She was such a great help and we will be back to buy more screen as my wife was able to come home and do the project. (Picture included)Thanks to all the staff who are always so friendly and ready to help and assist. We truly have a jewel in our community. Thank you for being there. O and thank you wife

Staff turn over is definitely a problem at both Ace locations in Scotts Valley…read more It appears that after 30 years of going to both stores that I am many times treated as a total stranger especially when asked for my ID. The slogan "ACE IS THE PLACE WITH THE FRIENDLY HARDWARE MAN " IS A JOKE DUE TO STAFF TURNOVER.

We recently got our front door replaced. We had simply the best experience with Craig. He was…read moreimmediately available, helpful, very knowledgeable. He streamlined the process so we spend minimal time at the store and kept us informed about the door status. He went beyond our expectations and facilitated the entire process from measurements to the door pick up. I highly recommend Craig and the Millwork department. Thank you Craig for making our experience as smooth as we could expect. Rating: 11 out of 10

Loved the plant selection. CA natives, succulents, salvias, groundcovers, orchids, and truly one of…read morethe best indoor/houseplant selections I have ever seen. amazing

Great selection of products to choose from and all for a reasonable price. The staff were very…read moreapproachable, knowledgeable, and friendly. Will definitely be back.

The most amazing and helpful employees. They always go out of their way to help us. They are very…read moreknowledgeable and we never feel rushed z