Compassionate, Reliable Care After My Surgery…read more Thank you Debbie & Wonderful Home Health Aides! I can't say enough good things about Home Instead! After my recent surgery, I needed extra help at home during my recovery, and their team exceeded all my expectations. From the very first call, they were kind, responsive, and truly listened to my needs. The caregiver they matched me with was absolutely wonderful--punctual, professional, and incredibly compassionate. She helped with everything from meal prep and light housekeeping to medication reminders and just keeping me company during a tough time. Her presence brought such peace of mind to me and my family. What really stood out was the personal touch. I never felt like just another client; they treated me with dignity and genuine care. The team checked in regularly to make sure everything was going smoothly, and I felt fully supported throughout the process. If you're recovering from surgery or just need a little extra help at home, I wholeheartedly recommend Home Instead. They made a challenging time so much easier--and I'm deeply grateful. Thank you to everyone at Home Instead!

The care we received at Home Instead was exceptional. James readily took the time to address all my…read morequestions and concerns. The caregivers we had were very compassionate and caring. and a big shout out to B and Linda who were wonderful. Highly recommend them.

During COVID, one of my sister's had a knee and then a hip replacement. Pathways Home Health…read moreservices was instrumental in ensuring my home was safe and accessible for her after each of the surgeries. The PT and OT staff were friendly, professional and very knowledgeable. I was so happy to have help learning how to care for my sister. The staff was on-time and took great care to be safe during the pandemic. A few years back, we called on the hospice services to assist with my terminally ill sister. With the help of a compassionate and professional team, we were able to fulfill my sister's wish and keep her at home. The nurses, social workers and volunteers provided the support needed to help us understand how to keep her safe and comfortable through the end of her life. We are eternally grateful for the guidance and support during that stressful time in our lives. The hospice experience touched me deeply. So much so, that I decided to become a Pathways volunteer. As a hospice volunteer I provide respite for the family care givers and companionship for those in need. I am also a part of the Vigil Team, a group of volunteers that take turns sitting with a patient when death is eminent. We sit with the interest that no one should be alone during the end of life if they do not wish to be. I have a therapy dog, who upon request, will join me on a visit and provide snuggles and unconditional love. Pathways Home Health Care and Hospice is a wonderful organization. I highly recommend Pathways as a service and a place to be in service.

Pathways is not a good company!! Not only do I not trust hospice period, regardless of program it's…read morefrom, but this review is merely going to be talking about my personal experience with them via their "grief support" counseling! They will kick you out mid-care if you also have mental health issues and recieve GENERAL therapy for mental health, which is also a form of discrimination! I was receiving virtual grief counseling weekly through them, and not only what I said above, but also their therapist I had, Katherine, was lying to the supervisor about me not ever talking about my grief to her, when in actuality, I have been, but she also has been asking me to explain details to her about my other stressors too, which lead to my instincts to be honest with her. However, that has lead her to shift to only listen to those moments rather than my grief moments, hence the belief of hers that "I was never talking about grief" in our sessions, so I had stopped telling her my other details entirely with "I'm not going to explain more details about that because then you're going to say it's not grief" before she asked from then on. Still despite that though, the last session was an uncalled for the last session, with using the adamant excuse that she was ending my care because "I had other problems distracting me from grief"(literally still sticking to the story that I was not talking about my grief). I then just spoke to her "supervisor", Tom May, who, rather than make Katherine take accountability, instead revealed the real reason; he had Katherine kick me out mid-care, and according to what he said, other people too, because "we're no longer servicing those who have a counselor already"(his words). I asked him why specifically because I told him before that I have a general therapist who helps with my general mental health, but she doesn't specialize in grief therapy, hence why she referred me to them. He then said "we're short staffed and we have others who really need our care on our waiting list" and mentioned that it was the management's decision. Since that told me that he was saying in other words that those people's grief mattered more than mine and/or the others he kicked out(since he admitted he was kicking us out to cater to them on the waiting list, rather than just focusing on hiring more people if they were really short staffed), I then asked to speak to such management, Tom refused and kept saying "I'm sorry, I can't fix that", which I believe is utter BS because if they were able to suddenly make that change in the middle of our sessions, then the right thing can be done and have it be reversed back, but he refused with the "I can't" BS! Moral is, if you have mental health issues on top of your grief that you also receiving support for, do NOT pick this place! They will either deny you on the spot(I've had a lot of losses within 5 years, and have been unable to receive AN OUNCE of grief support within those years because all the places I've reached out to prior to Pathways have all said no simply because of my mental health history) OR they will kick you out mid-care, leaving you in limbo with unfinished grief treatment with the excuses mentioned above! They do not care about clients at all, especially ones that have mental health issues on top of grief, like most other grief places! It seriously is difficult for a mentally ill person to find support for grief for crying out loud!!

We had an outstanding experience with Family Matters, and I wanted to share this review because…read morethis is what exemplary care should look like. My 75-year-old mother underwent necessary brain surgery three weeks ago. Three days before surgery, she had a ground-level fall, tore her rotator cuff, and sustained a small fracture. Because the surgery could not be deferred, she proceeded as planned but required significant care at home afterward. She had been fully independent, and although she lives with my father, the caregiving needs were beyond his comfort level. I was able to help for a few days after her discharge, but it was clear they would need additional support for her to remain safely at home. The hospital nurses were wonderful, but my mom needed assistance even with basic tasks like repositioning in bed and using the restroom, as her left arm was immobilized. Our hospital care coordinator connected us with Amy, the client care manager for Family Matters, who met us at home right away. She performed a thorough evaluation and took the time to understand my parents' needs and preferences. Almost immediately, we were connected with KJ, the Director of Operations, who coordinated the caregiving schedule. She ensured an excellent match with caregivers and that coverage was consistent and reliable. Communication was seamless--KJ was always responsive and proactive with updates, and we never felt out of touch. My mom especially wanted to recognize her primary daytime caregiver, Maria. Maria was attentive, warm, and incredibly experienced, with over 20 years in caregiving. She is also an excellent cook and was especially skilled in helping my mom with more vulnerable tasks like showering. The other caregivers who supported nights and weekends were also wonderful. The team clearly put thought and care into matching personalities and backgrounds, which made a meaningful difference. Over the following weeks, my mom gradually regained her independence, and we were able to scale back care smoothly. The team made adjustments easy and seamless. We would absolutely use Family Matters again. This was our first experience with a caregiving service, and we were initially apprehensive, but they made the entire process easy, supportive, and reassuring. We would use them again in a heartbeat.

Managing my father's 24/7 caregiving across three agencies on top of everything else has been an…read moreenormous undertaking especially while working a demanding full time job. Even more challenging is finding caregivers you can truly trust during such a vulnerable stage of life. A very special thank you to Family Matters, and my father's caregiver, Sade. He is under hospice care with advanced dementia, and can barely speak. Sade is consistently patient, and kind, and gives me complete peace of mind whenever she's caring for him. Most importantly, she engages with him and makes him feel seen. This is in sharp contrast to other caregivers we've experienced who are often on their phones and treat him as if he's invisible. I'm also especially grateful for KJ who manages the caregivers and scheduling. While other agencies haven't taken the time to meet my father or me in person, KJ made it a priority to get hands-on training to fully understand my father's caregiving needs. Because of this, she's been able to step in to provide training and support which is a huge godsend given my limited bandwidth. She even proactively revised the caregiving shift note template to make it clearer and more helpful for our caregiving team. Family Matters has truly exceeded our expectations because they understand the real meaning of caregiving. On top of that, their participation in the Veterans Assistance Program, which requires stricter qualifications provides an added layer of confidence and experience.

I've never done a yelp review , but I felt the need to . I called Visiting Angels after hours on a…read moreMonday evening, and to my surprise, I was connected immediately with someone from their office named Tina, who I later learned is the Operations Manager. I was in panic mode, desperately looking for someone to help care for my parents. My father has been overwhelmed trying to care for my mother, who was recently diagnosed with Alzheimer's. From the moment Tina answered, she put me at ease. She reassured me that my concerns were common and that my frustrations were completely understandable. She patiently listened as I vented and asked countless questions. I was truly impressed by her compassion, calm demeanor, and willingness to help in any way she could. Although their services were a bit outside of our budget, Tina went above and beyond by suggesting other resources and even providing contact information along with questions to ask so I could find the right fit for my family. I hung up feeling far more confident and supported than when I first called. Visiting Angels is lucky to have such a caring and empathetic person representing their team. Tina is truly a gem, and I'm grateful for the kindness and guidance she offered during a very stressful time.

I had contacted the executive director Chris Wheaton about an important and timely issue and he…read moretold me he would look into it and update me the following day. He did not call the following day. I called the day after that and was told he would return my call later that day. He did not. I called a couple more times on the following days and was told he would get back to me, but he never did. We ultimately received an email from another Visiting Angels representative but never heard back from Mr. Wheaton. After having used their services for more than 5 years, we expected and deserved better communication. It was an extremely disappointing end to our experience with them. UPDATE following Tani's reply: the review has nothing to do with taking "some time to get answers" or not getting "the answer" we had "hoped for." The negative review is because of the executive director's failure to communicate.

I am so grateful to Dr. Michelle for the incredible progress my son has made under her care…read more Shortly after she started working with him, he began crawling. Soon after that, he was able to pull himself up to stand and cruise while holding onto furniture. In just three months, he was able to stand independently and even take a few steps on his own! It has been amazing to watch his progress, and I truly believe Dr. Michelle played such an important role in helping him reach these milestones. She has been so supportive and knowledgeable, and we are incredibly thankful for everything she has done for our son. Thank you so much, Dr. Michelle! I am so grateful to Dr. Michelle for the incredible progress my son has made under her care. Shortly after she started working with him, he began crawling. Soon after that, he was able to pull himself up to stand and cruise while holding onto furniture. In just three months, he was able to stand independently and even take a few steps on his own! It has been amazing to watch his progress, and I truly believe Dr. Michelle played such an important role in helping him reach these milestones. She has been so supportive and knowledgeable, and we are incredibly thankful for everything she has done for my son. Thank you so much, Dr. Michelle!

We have worked with Dr. Melody Au-Yeung for several years, and she has been an important part of…read moreour son's therapy team. Our son has complex medical and developmental needs, and Melody has always taken the time to understand his unique challenges and strengths. She is knowledgeable, patient, compassionate, and truly cares about the children and families she serves. One thing we especially appreciate is how collaborative she is. She listens to parent concerns, works closely with families, and provides thoughtful recommendations and detailed reports when needed. Most recently, she spent several days completing a comprehensive reassessment for our son and prepared a thorough report to support his ongoing therapy and educational planning. We were very grateful for the time and care she invested in the process. We highly recommend Voyage Physical Therapy to families looking for individualized, high-quality pediatric physical therapy services.

Exceptional care and genuine compassion. Starlight Caregivers Inc. has been a true lifeline for our…read morefamily. From the moment we connected with them five years ago, their professionalism and warmth stood out. The caregivers are not only highly skilled but also deeply empathetic--treating us with dignity, patience, and kindness every step of the way. They've become part of the family. Cindy and the team went above and beyond to anticipate our needs and provide tailored support, even during stressful times. Whether it was personal hygiene care, meal prep, or simply being a comforting presence, they consistently delivered with excellence. Their communication was clear and proactive, which gave us peace of mind knowing our family member was in good hands. They also made our lives easier by handling the paper-work for our long-term-care insurance. When an emergency arose and we suddenly needed around-the-clock (24x7) assistance, they were there with additional help and no gap in coverage. Just one text was all it took! What peace of mind knowing that we could rely on them to augment our regular caretaking schedule without having to hunt during a crisis for additional caretakers. If you're looking for a caregiving service that truly understands what it means to care, I can't recommend Starlight highly enough.

starlight is great company helped family member out in there time of need of there health issues at…read moretime

When my dad was struggling with sciatic pain in his leg and came back with confusing blood-work…read moreresults, I reached out to Ritika to help us navigate how to understand the results and what to do next. From our first conversation, the she was very compassionate, knowledgeable, and genuinely invested in my dad's well-being. She walked us through what the lab values could mean (in plain language), helped us identify important next steps (both medical and practical), and gave us a roadmap for how my dad could age in place safely. We went from confusion to clarity with her guidance. If you have an aging parent, health concerns piling up, and you're not sure who to ask or where to turn, I highly recommend Seniors Care Concierge. They bridged the gap between "what's going on" and "what we do about it" for our family. I highly recommend getting a Senior Care advocate for your loved ones.

Since my father's death a few months ago, my mom has been unable to independently handle the…read moreactivities of daily living. While it was clear that she required additional support, researching and comparing options seemed overwhelming. With her deep understanding of Mom's medical situation and her conviction that both Mom and I need to live our best lives, RiTika expertly clarified and explained our family's options. I now have a clear path forward. Thank you, RiTika!

Our family used 24 Hour Home Care's services when my grandfather lost his ability to help himself…read morein the shower. Since he has Dementia, we required an experienced caregiver who could properly handle his behavior. We knew that finding a male caregiver would be challenging as well - but they were able to find us a great match for him! Our caregiver, Tazwell, was able to come in to the home and provide the assistance my grandfather needed. He also would take him on a walk down the street to Starbucks. This provided some much needed relief for the family. We received good communication from the office staff on the search for a caregiver. It was really important to us to have an agency that would be responsive and reliable.. Erik was the care consultant who came to our home and explained how everything works. After the services started, He checked in to make sure everything started off smoothly. The scheduling team is run by Amaris, who was fantastic at being responsive and transparent through the whole process. This agency will work with Long Term Care Insurance as well! Her team was able to ensure that my grandmother received reimbursement for services promptly. Thank you for everything 24 Hour Home Care!

Good service and best helping people who needs help keep up the good work and godbless ,,,read more

The service was good. They set up the appointment within a day. The PT person was very good,…read moreknowledgeable and helpful.

In home care ongoing pt, ot, and nurse was approved by med ins. In Touch limited the visits…read morearbitrarily without communicating the reason to the insurance company or the patient. Primary care doctors states it should be ongoing. In Touch never returns phone calls.