I spent over $1,000.00 on pots and pans in the past couple of years to build a collection (that is…read morenot completed). This soup pot cost $250.00. The rim was defective so I brought it back to the store. The owner, an older Indian man told me they no longer carry that line because there was a total recall for that product so he had to send it all back. He also advised me that I should not use my pots and pans because of the recall. So I asked him where does that leave me. He told me that there was nothing he could do for me and I was out of luck. I asked him if he can resend all of my pots and pans back that I purchased from him and maybe he could get my money back too. He told me no. He then became Extremely dismissive towards me and would not continue to speak with with me to try and resolve my issue of being out over $1000. The older Indian man (the owner) walked away from me and dismissed me. I then asked to speak to the manager, and the manager, gave me back to the owner. It wasn't until I became loud and demanded a contact person for the company of my pots and pans. (Swiss Diamond Cookware). The owner gave me an old brochure with the number on it. I contacted customer service told them my problem and they did not hesitate to send me a new pot. Swiss diamond cookware customer service also told me that they have sales going on the year round as well as coupon year round and I could buy directly from their company with free shipment. Customer service also told me that there is not a recall on their products that cooks nook just does not carry their products any longer. I can guarantee you the way I was treated and misled. I will never give that company. Cooks nook another penny of my money.

Wow. This place has everything for cooking and it is orderly and brightly lit. I've been to a lot…read moreof cooking/kitchen supply places and often they are an adventure to navigate to find what you need. Also, some are more commercial kitchen or restaurant supply-oriented. Cook's Nook is clean, well-lit, and well-organized, and it has a broad selection of quality cooking tools scaled for HOME COOKING and even the odd specialty implements you would never find at a big box retailer. I don't know if they are locally owned, but the staff was helpful and friendly. If you love to cook, this place is Mecca.

This place is a Mecca for knife lovers and when itvwas permanently open used to frequent it a lot…read more Now that they only open it on special occasions I make it a point to seek out the sales. It is the best deal to shop for high quality knives if you can take advantage of their sales. The staff is extremely knowledgeable as they will spend their time helping you select a knife if you are new to Wusthof. Amazing quite knives for sure.

Now permanently closed, sadly.It was a fabulous resource, especially at their sales.read more

Great spot for any kitchen knick knack. From Burleigh Pottery, to Emma Bridgewater, to Laguiole, to…read morelocal honeys and wusthof knives - consider the cook has it all! Great spot for hostess gifts or just when you feel like slicing up your own kitchen. The ladies who work there are helpful and knowledgeable. Definitely stop in if you're on Elm St!

The staff were really lovely to work with, knowledgeable, great store to shop in…read more We'll be back for Mothers Day gift.

This is a treasure of a store! There are great gifts in all price ranges and as a person that…read morevisits this area it's nice to find hostess gifts and special tools for my cooking friends. The owner has quite a background in retail, in our conversation she shared that she'd worked for years as a buyer for Tiffany & Co, and Barneys. Something for everyone and MORE!

Was in Greenwich for work from Palm Beach looking for something special to take home to my wife of…read more23yrs...this month. After being disappointed by 2 other stores on the planned route, Lynnen's turned out to be my Divine appointment. An incredibly kind lady knew what questions to ask and then took me directly to what i was looking for! Little did I know it was Lynne herself. Much obliged Lynne. You made the trip worthwhile.

The service is impeccable. I sat with an associate who was with me for over three hours. We…read morepurchased bed linens, comforters, bath mats, towels, pillows table cloths, napkins and the list goes on. All being shipped to Florida and done beautifully. Competitively priced and effortlessly executed. Lynne and associates rock!

Normally I do not write a review of a retail store but this store deserves a special kudo's!…read more Today we decided to visit and we wanted to bring our dog. We read online dogs were allowed. So off we went. To our very pleasant t surprises Finn, our 1 year old rescue was not just "allowed" but WELCOMED. Greeted by not less than three sales associates! Even the floor manager came but came by and took Finn's picture for their welcome board. This wonderful experience carried over to helping choose the right purchase. Truly worth the ride down and time spent shopping. We look forward to coming back!!.

The worst customer service ever. We went to the Westport store on April 12 and ordered a kettle…read morethey didn't have in stock. It arrived April 30 and we were informed that the order would be cancelled after 5 days. May 5, five days later, we went to the Westport store to pick up the kettle. The order had been cancelled; apparently, the kettle vanished, we couldn't even buy the display item. I called the Westport store about a refund to my card; I was given a 1 800 number to call. I called that number and was referred back to the Westport store. I called the Westport store and, admittedly, lost my cool a bit, but was told by an associate, "This is not my problem." Um, this is your problem because you work for Crate & Barrel, am I correct? I was hung up on. I received a voicemail in return, and when I called back, was hung up on again. I worked for C&B ages ago in San Francisco, and if I'd displayed such customer service demeanor, I would have been seriously reprimanded, if not sacked.

I needed a book re-bound (converted to spiral) and this was the only place in town that had the…read moreequipment to take the job. They were very friendly and did the work quickly at a reasonable price.

My manager needed business cards printed within 24 hours. Kim helped me turn this request around…read morein exactly 24 hours. Great customer service - thank you!

We met employee "Hollywood" [yes, that's his name] this evening. Although he worked in Appliances…read moreand we needed help with Flooring, he offered to help us find what we needed. He went out of his way to serve us. A++++ for Customer Service and A+++++ for energy, enthusiasm, you name it!We have been shopping here for over 2 decades and, by far, he is THE BEST worker we ever met. I hope his bosses read our review and reward him for his outstanding ability to deal with customers. Betty and Angelo

We were looking for a basement fridge and Hollywood in the appliance dept. helped out my wife and…read morewe walked with a great deal. It was a pleasure doing business with him, personable guy who knows his stuff. Can recommend him for any appliance needs you may have.

the customer service is horrible . trying to speak to management is impossible . They made me buy…read morestuff I didn't need it to returned it with a restocking fee . The worst place to go

1) After our order was placed for bathroom remodel it had been 3-4 weeks so I called to check up…read moreand the order had not been placed yet - oops. 2) Our cabinet was made by Bertch USA and was very shoddy workmanship requiring me to figure out how to correct their mistake of a facing board overhanging on one side instead of flush. Apparently their motto for quality control is "well, close enough!".