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    Hunched over pilot squeezing between seats in a small plane

    Customer service is horrible. Example: Arrive for flight after 45 minute commute, find out its cancelled. According to the pilot who was standing there, SurfAir knew weather in Truckee early in the morning was low fog based on the FAA weather report, and the pilot knew the flight was cancelled two hours before, just as member care was texting reminder messages to the passengers confirming the flight was on time. Apparently the FAA forecast indicated low fog hours ahead of time. The pilot said member care does not even monitor whether flights are going or not. They could reroute to Reno, a simple 30 minute drive to Truckee, but that would cost SurfAir more than simply cancelling. I'm cancelling my membership. I left home 75 minutes before the flight, well after flight operations knew it was cancelled, and I only found out out it was cancelled after sitting in an Uber for 45 minutes. None of the passengers had been informed. Now I'm in an Uber home. Glad they are conservative on not flying in questionable weather, but how can there be no communications between flight operations and member care?

    L. M.

    Great people, so convenient, has changed my life as a NorCal-SoCal commuter. Membership team has always been accommodating and for frequent flyers who need flexibility, dues are very reasonable - change fees on commercial flights will cost you much much more and you must also consider all the inconveniences of flying commercial. I consider myself fortunate that the era of club aviation has arrived.

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    3 months ago

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    5 months ago

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    2 years ago

    Incredibly unreliable. Have used for a dozen flights - have yet to have one that's not an hour late. Sometimes 2-3 hours delayed.

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    9 years ago

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    13 years ago

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    9 years ago

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    8 years ago

    A great way to fly. Customer service was terrific. Waiting lounges were comfortably equipped and well stocked with snacks and beverages.

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    9 years ago

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    9 years ago

    As a incredibly loud Surf Air jet flew right over my house this morning at 7:30, I cursed the sky.

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    8 years ago

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    12 years ago

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    Page 1 of 2

    Ask the Community - Surf Air

    Review Highlights - Surf Air

    Such a nice change from the hassles of the LAX experience (parking, TSA lines, etc.).

    Mentioned in 5 reviews

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    Spirit Airlines - Damn fools charge you for everything!

    Spirit Airlines

    1.4(2.8k reviews)
    7.1 miWestchester

    A friend of mine, with whom I collaborated on social media, was visiting Miami from Colombia. Since…read moreI had some days to spare, I decided to book a last-minute flight from LA to Miami to meet her. I was able to find a red-eye flight. I had low expectations for this airline, but fortunately, the flight was not bad at all. The seats were okay in comfort. It is true that most things are a-la-carte on this airline. However, I appreciate getting a large bottle of water, as opposed to the small cups other airlines give me. The food and snacks were okay in quality, and I appreciate them actually having good on this overnight flight, as other airlines (ahem, American Airlines) do not stock food on their overnight flights. The crowd, for the most part, was not too bad. In fact, only one old salt on my row had some attitude, but that was put down fast. The arrival at Miami airport was on time, and baggage claim took a reasonable amount of time. Looking back, I would not rule out flying on Spirit if I had to. The experience was decent.

    THE WORST AIRLINES YOU THI K YOUR SELLING CHEAP TICKETS THEN…read moreCHARGE 75$ for a carry on So in reality your ticket is over 100$ They think they are slick but they screw you over price wise What really got me was the staff asking us to open the shades on the plane during take off then again landing They stated the reason for this is to alert them if WE the passengers see anything on the ground that's dangerous YOU HAVE GOT TO BE KIDDING ME !!!!!!! So now I'm paying to save lives???? Lastly to talk to an agent for modifications you get charged 30$ just for the assistance they provided!! This has to be illegal The worst schemes and staff this airline is so ghetto how are they even operating I'm disgusted

    Photos
    Spirit Airlines - Legroom for person who is 5'8. Worst Ever.

    Legroom for person who is 5'8. Worst Ever.

    Spirit Airlines
    Spirit Airlines - Nothing is free here. Not water. Not Even getting ANY assigned seat before checking in

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    Nothing is free here. Not water. Not Even getting ANY assigned seat before checking in

    American Airlines - in the air

    American Airlines

    1.4(5.5k reviews)
    7.2 miWestchester

    The flight attendant going through each aisle selling snacks and beverages to passengers passed me…read moreby without asking. I was not looking away, nor was I asleep -- I was looking directly at her and waiting for my turn. She did not make eye contact with me and focused solely on the other passengers. I am not sure why this happened. Could it be because I am Asian? I cannot find any other explanation. In my experience, I have noticed this type of behavior from Caucasian female flight attendants toward Asian male passengers on more than one occasion. I do not usually write reviews, but I felt this deserved attention, as it has become a pattern over the years of flying. It happens consistently, and only with certain flight attendants. This occurred on a flight from Santa Ana to Chicago O'Hare on May 12. Please take this seriously. Passengers of all backgrounds deserve to be treated fairly, equally, and with respect. As paying customers, we should never be made to feel invisible or overlooked based on how someone perceives or stereotypes us. Thank you.

    This company is a scam. I had a flight for 2 from LAX to CMH for $1500 which was originally under 2…read morehours each way, 4 hours in total. Then, I got a notification that a stop had been added between the connection points, causing our flight to go from under 2 hours to 8-10 hours EACH WAY. In return, I only got offered $70 per ticket in flight credits. I called American Airlines to speak to a representative, and Flora was extremely unhelpful in suggesting flights which were about the same in air time at the same expensive price as a continuous 2 hour flight. I offered to let it go if they would just provide us with a meal since the flight had become horrendously long, but she kept insisting that she would absolutely not compensate us anything. To make matters even worse, she told me my only options were to just accept it or get a refund, and that I only have 24 hours from the time of my phone call before the refund offer would be rescinded. Absolutely unbelievable service. This will be my first and last time flying with them, and if I can find a similar or better flight within the next 24 hours, I will definitely be getting that refund.

    Photos
    American Airlines - Cracked the bottom of the case

    Cracked the bottom of the case

    American Airlines - Wedding they missed

    Wedding they missed

    American Airlines - A Cup of Cappuccino at $6.25 + Tax (small cup)

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    A Cup of Cappuccino at $6.25 + Tax (small cup)

    Avelo Airlines

    Avelo Airlines

    1.7(464 reviews)
    14.9 mi

    A really interesting, mixed experience with Avelo, and it almost seems pointless to review them now…read morethat they left the West Coast. I will try to mix this review as both the company as a whole, and the Burbank location, as I had a much better experience with the location in Arcata, CA. Firstly, the price. Man oh man, there is absolutely no better price for an airline ticket that I have experienced since. I believe I had a $15 round-trip ticket from Burbank to McKinleyville and back once. That alone would give them a 5 star, no questions asked. And if I had reviewed them directly after my first few flights, this would be 5 stars. Let me get to the negatives, and circle back to the positives. My main concern was my most-recent visit to the Burbank location, and obviously the last one I will ever do because they closed (I even had a ticket to use that they cancelled on my with no warning but that's a separate issue). Active-duty military get two free checked bags. At the time I was active-duty, and this wasn't my first time using my military ID with them, and the other few times went off without any hitch whatsoever. But this time, the lady at the checked bag area said that my ID said an incorrect birthday. To her credit, the DOB is printed in black, and it overlays the black and white photo of me on it, so it's hard to see. She confused the 5 in "1995" for a 6, and said that my ID is invalid. I told her if she looked harder it is obviously a 5, but she accused me of essentially having confirmation bias and only seeing a 5 because I want there to be a 5. It's a government issued ID I was using for years to that point to get onto literal military bases. She then said I had to pay for my luggage. The problem with that is she is essentially accusing me of having a fake ID, military no-less. That's a federal crime, so if she truly believed that, she should have called the police. But instead it was just grounds for not wanting to give me a bag check. The ironic part of the "confirmation bias" is funny because she would ask a coworker and instead of saying, "what number do you think this is?" She would instead ask "This looks like a 6, right?" What coworker would say anything other than yes? After asking to see someone higher up (probably the only time I have ever done that in my life actually), one eventually came and saw me, told me my ID was good, gave me a checked bag, and just recommended I asked to military to issue me a new ID with a more clear 5. They never did because it was obviously a 5 and that would count as wasting time. I was worried the entire trip about the checked bags for the plane ride home, but it went off literally without a hitch. I guess that happens when people can tell the difference between a 5 and a 6. My last point that I want to bring up is that I had one more round-trip planned with them, but the cleared out of the West Coast way earlier than they said they would. That meant they gave me a flight credit of roughly $100 for an airline I could never use again. It took me many back-and-forths with the customer support team to finally get that money back not as a credit, but they eventually did it. So mainly, this airline was mostly pretty good, but gave me one very sour experience where they implied that I was some criminal, but not only criminal enough to not give something they said they would. That experience was a one star, most of the experiences are in the 4-5 star range, but the dishonest early closing brings them down to a 3, which I would argue should be a 2 but like I said, I got a $15 round trip once. That is amazing!

    Paid additional $5 for flex to be able to cancel flight, day of tried to cancel the app wouldn't…read moreallow me too it kept spinning, I tried calling couldn't get through, no one answered. Got through a few days later and they were rude and said it was too late. Was on a flight previously that had to make an emergency landing at Bradley because if landing gear issues the customer service rep Akemia is very rude should pick a different job

    Photos
    Avelo Airlines
    Avelo Airlines - Terminal B gate 4

    Terminal B gate 4

    Avelo Airlines - Snacks

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    Snacks

    KLM Royal Dutch Airlines

    KLM Royal Dutch Airlines

    2.7(36 reviews)
    7.5 miWestchester

    The main KLM Royal Dutch Airlines booking or customer support phone number for 24-hour service in…read morethe U.S. is 1-877-982-2011. This line allow you to book, change, or cancel flights, with assistance available 24/7 for immediate needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    The main KLM Royal Dutch Airlines booking or customer support phone number for 24-hour service in…read morethe U.S. is 1-877-982-2011. This line allow you to book, change, or cancel flights, with assistance available 24/7 for immediate needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    Photos
    KLM Royal Dutch Airlines
    KLM Royal Dutch Airlines
    KLM Royal Dutch Airlines

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    United Airlines - 6-6-22 Arrived at LAX!

    United Airlines

    1.6(2.5k reviews)
    7.2 miWestchester

    The main United Airlines booking or customer support phone number for 24-hour service in the U.S…read more is 1-877-982-2011. This line allow you to book, change, or cancel flights, with assistance available 24/7 for immediate needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    The main United Airlines booking or customer support phone number for 24-hour service in the U.S…read more is 1-877-982-2011. This line allow you to book, change, or cancel flights, with assistance available 24/7 for immediate needs. As an Emerald member with the oneworld alliance, I have always received complimentary seat selection on partner airlines. That changed with Royal Jordanian. I paid $140 for two seats that were clearly shown as a two seat row. When my wife and I boarded, we discovered the row actually had three seats. No one pays extra for a middle seat -- ever. My seat number was k6 and the seat has no cushion whatsoever, I had to stack pillows and blanket to prevent back pain Most incompetent company I've had to deal with. Called someone in Detroit to get information about the plane and flight, he gives me another number to call I believe it was in Chicago. I call that number, another person tells me we don't handle this, you have to call another number. Called that number, that person gave me the original Detroit number. I called Detroit back, another person answers and gives me the information I was asking to begin with. Not done yet. I finally check in and get on the plane, plane was gorgeous and flight attendants for most part were very hard working. Half the people on this flight were idiots, loud, arrogant, dirty and bathrooms even after a couple hours in flight were dirty, urine on the floor, clogged up sinks. Absolutely disgusting!!!! Like a fourth world country on a top of the line plane. I will never ever fly Royal Jordanian again!!!! Would rather pay twice as much and get to Amman in 3 days then fly this airline. Rather take any other airline that go through that hell again

    Photos
    United Airlines - Cheers!

    Cheers!

    United Airlines
    United Airlines - Take off view LAX

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    Take off view LAX

    Breeze Airways - Plane is super clean!!

    Breeze Airways

    2.2(36 reviews)
    43.0 mi

    I have only had good experiences with breeze airlines. It is the first Utah based airline and they…read morefly out of Provo and potentially have flights out of Salt Lake City International Airport. Breeze provided cheaper prices for specific locations. There are certain days only available to be able to fly, so flights and seats can be limited. If you park there they will charge you a daily fee of at least $30, that's a heads up to take an Uber of Lyft, friend drop you off, etc!

    Someone left a number to contact the airlines listed above , however I don't believe that the…read morenumber provided is a real number . If the number is real , then that's unfortunate because they are rude , they cut you off while talking , they have attitudes , very impatient & keeps trying to throw you high priced tickets to choose from & then proceed to rush you to buy them . They claim they don't allow pets to fly , then later said they only allow small dogs to fly . Next they tried to charge me almost $1000 then claims the dog travel fee is $200 . He stated the prices I seen online & on their website / mobile app is incorrect & not updated . He's a liar , because this wasn't my first time booking through them , I just never called the number for customer service to speak w/ anyone . My ticket online one way plus 2 additional children ages 2-11 was less than $500 . If a small pet is an additional $200 then I would be looking at about $700 one way , so how did it jump to almost $1000 . Do Not Recommend !!!!

    Photos
    Breeze Airways
    Breeze Airways
    Breeze Airways - First Class Seats

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    First Class Seats

    Delta Air Lines - Delicious egg and cheese frittata for breakfast in the Premium Select cabin (LAX to Auckland)!

    Delta Air Lines

    2.1(1.3k reviews)
    7.3 miWestchester

    Delta is MY airline! They are efficient, friendly.. and I like the food offerings in terminal 2…read more I appreciate that they tagged our bags for a rapid transfer at our intermediate airport. Touchless ID for TSA pre check is a breeze. Their screens make sense and help travelers be more independent. Always use the app to track our bags too! Everything is clean and neat too. Taking a reward flight... Thank you, Delta!!

    Traveling alone with an infant is already stressful, and this travel day honestly broke me a…read morelittle. Due to extremely long lines and understaffing at check in, my baby and I missed our flight. I was overwhelmed, exhausted, and trying my best not to completely fall apart in the airport. Chris, the manager, stepped in and completely changed the experience. He was kind, patient, and genuinely compassionate while I was having a very emotional moment. Instead of rushing me through, he took real care in helping us, rebooked us for the next day, and made sure we were okay. What stood out most was that the following day he personally assisted me again to ensure everything went smoothly. That level of attentiveness and empathy meant more than he probably knows. Travel days do not always go as planned, but employees like Chris remind you how powerful kindness and professionalism can be. Delta, please recognize Chris. He turned a really difficult situation into one I could actually get through.

    Photos
    Delta Air Lines - Love window seats!! View!

    Love window seats!! View!

    Delta Air Lines - Thank you chocolate just before landing (LAX to Auckland)!

    Thank you chocolate just before landing (LAX to Auckland)!

    Delta Air Lines - Inside our handmade amenity kit bags - really nice touch!

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    Inside our handmade amenity kit bags - really nice touch!

    Surf Air - airlines - Updated June 2026

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