This review is for Oscar at check in. Best customer service ever. Had some issues because app wouldn't let us check in 24 hours in advance. Spent 2 hours on the phone with customer service to no avail. Oscar fixed it in 10 minutes. Thank you Oscar!!! read more

Good experience. From Dallas to Cali. Good and friendly staff. Airplane was clean (for an airplane). To watch and connect to their network while flying, you need to use Safari, it won't work with Chrome. Good amount of movies. I liked the little sanitizer wipe I got when boarding. My wife forgot her purse on the plane, they were pretty fast trying to locate it. Awesome work! read more

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The service in business class at united airline is really not good at all and I have the same experience over and over where I am to a point that i am going to explore other airline companies read more

They have two stars because I made it to my destination and didn't die. That being said, I am underwhelmed by the lack of service. No food, no checked bags, no entertainment. I'm wondering what you are doing? This is such a big company and I knew someone who was a stewardess and she talked about this company in a way that was so positive. However, each experience I have had has left the worst taste in my mouth, so to speak. I know that my goal is to never set foot on their planes because they really don't have much to offer to make the experience better. I feel like they take our money, throw us a bunch of crap, and then want credit when we reach our destination with our lives. Thank you, but could you do that with a meal, entertainment, and for goodness sake, let us check a bag. That would have gone a long way to making me feel better about my decision to take a flight with United. read more

Great experience from California to Tampa both ways. All of our flights were early arrivals and we were able to get last minute first class seats for a reasonable price. Food and service were good. I have no complaints whatsoever. read more

Jasmin at Bag Self Check in assisted us in Checking in our bags and getting our boarding passes. She was very kind and helpful and saved us $40 on a small bag check in. She started our trip with a smile. 9/11/25 5:48 AM read more

I would give zero stars if I could. Please spend a few more dollars and get a quality flight. Horrible service and customer service. Delayed my bad without notice after a 4 hour delayed flight. Had to pay over 100 to go get my bag once it arrived. Tried calling customer service and got a voucher.... Will never use this airline again. read more

I was bumped again out of Economy Plus! How is possible that the airline had an equipment change twice on the same reservation! The customer care was completely unhelpful nor apologetic. I will never opt for a United flight again! At one time they were a great airline but definitely not now! The flight attendants will probably be too busy gossiping as they were on the flight into DC! read more

Highly recommend! The pilot and flight attendants were punctual, professional, and the flight was smooth without any turbulence. Great airline- read more

I refused to fly United for years and made an exception recently. I'm now sitting on a plane after hours of delays without any real answer for when/if we'll leave. Should've paid more for a better airline, this sucks and I'm reminded why I avoided this airline in the first place. read more

United Airlines - I'm not a pilot, but these are the 'thunderstorms' that keep us from taking off from Orange County - Airlines Near Me - Santa Ana, California

Smooth trip!!! No waiting! Snacks $ drinks!! Very nice employees. Credit given when tv wouldn't work!!

I had one the worst experience on united air lines i had to go to the restroom all of the being used the one in first class so I asked her Susie the flight attended can I use this one she said go use the other one as a black man I was hurt and embarrassed then she three other races used that restroom that were sitting next to and in front of me read more

I have positive experiences flying with United and appreciate their customer service. I have experienced consistent on time flight departures and arrivals which is very impressive to me. I would recommend United from my personal experience. read more

United Airlines - Airlines Near Me - Santa Ana, California

i would rather be on the missing malaysia flight than ever fly united again. i have been sitting at the airport for six. hours. due to delays. this is the third time in a row this has happened with united (flew other normal airlines in between). united is the absolute worst. never ever ever fly united. read more

I had a flight on a Wednesday out of Prescott Arizona into LAX and that flight was canceled. They had nothing available for the next day, Thursday so they offered me the Friday flight out of to LAX. That flight was canceled. Both flights were canceled due to mechanical problems. I missed two days of work that week Thursday and Friday. I was reimbursed for that flight, but I had to rent a car and drive to the Phoenix airport. I had to purchase a one-way flight back to California utilizing miles and money from a different airline and seat. I also incurred Lyft charges to get from that airport to my home. The customer care representative at United suggested I file a reimbursement request to United requesting to be reimbursed for all charges incurred. United did reimburse me for my ticket but a lot more was lost than just that. read more

Unsatisfactory service. never fly with this airline. Flight was cancelled, delayed, missing luggage's, unhelpful and rude ground agents. Chat is not helpful, frustrating and annoying. read more

First off the staff aren't helpful or friendly they are mean. The people on this plane have no manners, and the plane got delayed for one hour due to a stupid reason I bet. I'm supposed to go to Hawaii and I choose Orange County-SFO the SFO-HNL because I don't like LAX. But seeing this awful experience makes me mad. I took off work to meet up with a close friend now it's gonna be delayed because of this dumb airline. I heard United acts like they care about their passengers but really they don't care at all bunch if incompetent staff. Point is now I missed my meet up and left work for no reason. I'm gonna fly Hawaiian out of Long Beach next time forget United. read more

This "shoutout" review is for the AWESOME Gate Supervisor SEAN for United Airlines terminal at (SNA) Santa Ana Orange County, California airport. The agent Scott was also very helpful! Let me preference by saying I'm most definitely not giving kudos to United Airlines whatsoever! I've been flying that airline for over 50 years and on 6 September, the flight was delayed for 4 hours and there was NO air-conditioning on the plane during a heatwave also no air-conditioning in the jetway. I was traveling alone and stuck on an inferno of a plane feeling sick and shaky from the excessive heat. Since I was using a wheelchair and none were readily available, this kind man was like an 'angel in disguise' and immediately got a wheelchair and wheeler me off the jetway, then ran to the kiosk next to the gate and brought me an ice cold water bottle to put on my neck which helped me from passing out. I could never convey how much it meant to me at this young man was so kind. He was busy trying to fight off a mob of angry people because of the delays and trying to get them onto other flights. He was absolutely calm and friendly and never lost his cool even when people were in his face! Sean is the consummate professional and United Airlines is lucky to have him!! Scott was the gate agent and he was also very nice. He came over and tried to help me get on another flight and eventually I stayed with the same flight even though I got to my destination at 1 AM as opposed to 9 PM. Sean is the BEST!! read more

we got delayed 5-8 times. 11 hours of waiting with a group of 61 teenagers. you guys have HORRIBLE timing and lied more than 3 times about the flight timing. we were supposed to take off at 6 pm but ended up taking off at 3-4 am. this airlane is the worst abomination of a company or any airline ever. read more

Practically empty flight, two hours on sfo tarmac and a flight to Sna with no beverage service. But the safety attendant enjoyed multiple cups of coffee. Ridiculous. read more

United Airlines - Safety attendant enjoying coffee - Airlines Near Me - Santa Ana, California

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the costumer service representative , EDWIN MORALES , needs to rethink about his carreer , I lost a really important fligth just because he wanted to be that way , my pleasure to say to that united has not costumer service at all , bad service and a crew that really needs to improve (edwinmorales) and ps thanks edwin for reschedule my trip for no reason read more

Worst airline possible. Upgrades are really not upgrades and a waste of money. DELTA is much better! read more

Once we arrived at the airport to check our luggage; the happiness began... I didn't realize I needed to stop at Kiosk One first. No matter, she was happy to help us anyway. We needed wheelchair assistance and it appeared quickly; the young man was patient and helpful. Once at the gate, Gigi (W.?) was beyond kind. She walked me through how getting the walker to our destination would work and then improved our tickets noting his physical disability. My heart runneth over! The layover was on time and a pleasant experience. Thereafter, the second flight was a breeze. Thank you infinitely United! read more

Back in the day airlines used to say, be here 2 hours prior, the earlier the better. WTF happened? We show up 3 and half hours earlier and no one is behind the counter, ok that's fine, use the self check in. Except they all say Carry On only. Why? Cause no one is here yet. Ok fine. That was last month, I'm flying again today and lo and behold, delayed... delays delays and more delays. I work hard, I pay my taxes, feed my guinea pig veggies, I DESERVE A FU***NG FLIGHT ON TIME GO***AMNIT!. Why can't they ever get it right? read more

Lucky I got a good experience this time. Enjoyed the tiny cozy lounge , flight was on time , seeing nice crew , had a good meal on plane.. My seat was 1A but somehow an old couple just seat there first so I and the person next to me just decided to switch for them. read more

United Airlines - Tasty - Airlines Near Me - Santa Ana, California

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I recently flew United again (11/05/2021) and I am happy to report that they removed the requirement for a ticket agent to scan their badge to get your boarding pass at the kiosk (at SNA at least). I'm giving them a 3rd star because they are moving in the right direction by eliminating policy's that delay customers to try to get them to upgrade. Once they allow users to print their boarding pass at home or show the boarding pass QR on their phone I am happy to give a 4th star. (This rating is due to pre-flight policy issues and is not a result of flight crew or the flight itself.) read more

United Airlines is the Worst of the Worst. They told my carry-on is ok, but when I got to the gate, they Forced me we check my luggage in so they can make a few bucks. $70 for luggage check-in !!! I am beyond disappointed and angry!!! read more

I typically like United but it has slowly degraded through the years. Compared to other airlines the staff is not a crowd pleaser any longer. Workers seem to say and act how they want and give up right away. My wife and I had booked our flights sitting together, and Hillary at the counter had moved us to separate seats without telling us. My wife is scared of flying. Hillary just gave up right away and said there was nothing she could do. We enjoy the lounge and business class, but outside of that, some of the workers just don't care. read more

I've given this company two chances! First time. They switched our gates last minute and then people were rushing to get onto the plane. Nothing was organized. On the plane; they had over booked so 2 people were standing and we were delayed for this mishap. During the flight I had A kid sitting behind me kicking my seat and screaming. The flight attendant just politely told her to stop and offered me wine. I don't drink, and that did not stop the kid. It continued the entire time. Flight home from that trip I was smashed between two passengers who clearly needed some extra room and the flight attendant asked if I was okay, I said no is there another available seat... and of course not. Now my second trip. They announced 5 min before boarding that something was wrong with the plane and they would have an update within 40 minutes.... hour goes by and they switch our plane and gate. Only to find out that the new plane they switched us to was also having issues. So it would now be a 2 hour delay and I would miss my connecting flight. So asked what the next best option there was to get me there today or before 8 am tomorrow. They were unable to find me anything, and or accommodate me. I missed the birth of my niece this morning. How do you have two planes with issues going on. And then screw your passengers over for a big life time event and all of your associates working don't give to Sh*ts! I even went to costumer service for United and the rude lady said I'd have to do everything on line!!! What the heck is the point of having a customer service at the airport. So you can sit and get paid to piss people off!?!?! On top of missing my nieces birth, now they are telling me it's going to take 7-20 days to get a refund and they won't add on for my travel time or wasted time. Would never ever ever take United again. read more

I like them. Very nice people. :) Wish they can upgrade so you can use your own phone with internet. Etc. They do have alternatives. So that's good too. :) . read more

They have us sitting on tarmac saying 5 min. Now 45 min. Waiting. Transportation secretary needs to figure shit out!!!! I've flown for forever. And this is way worse than before! They know that nobody cares especially not airlines, airport or upper management!!!!!! Especially not the Government!!!! What's happening to America!!! read more

My family, and I have become the victims of fraud and repeated severe mental/emotional abuse at the hands of United Airlines and its employees. We have been manipulated into believing we were being treated fairly and with compassion. United Airlines has abused not only loyal, repeat customers but an active-duty member of the United States Armed Forces. On October 3rd, my husband unfortunately boarded a flight with United Airlines. He was returning from school in Florida to spend some time with his family and infant son. His checked bag was mishandled by united employees and ultimately deemed lost. Everything he needed for his career and daily life was in that bag. All military carry what is most valuable to them. What they deem necessary for their life is in there. United Airlines seems to be unaware of this fact judging by the cold-hearted responses (plural) that we have received. On October 9th , United Airlines confirmed the bag, was indeed, lost. We submitted a claim immediately and received confirmation of the submission on October 14th. After completing that, we began to purchase and replace what we could. Primarily my husband's military equipment since he could not return to school without it. My husband returned home again on November 18th to find a check of 1800 had been sent from United Airlines. He called and explained that did not cover the cost of replacing what we had submitted. We were told it was policy, 1800 for domestic, policy. We needed the money. We had no choice but to use the money we had saved for our son's first birthday party in order to replace his father's military gear. We were certain that we could trust United Airlines to correct it's mistake. Imagine our shock when the check was canceled/bounced and stamped with a big red stamp. The clerk told us it was worthless. It had been canceled by United Airlines. My husband was left standing there holding a useless piece of paper. He came home with nothing. We had nothing. We called and called, desperate for answers as to how a check from a company as big as United Airlines "bounced". Finally on November 30th, after hearing it would take another 20 days to "void" this useless check before another could be sent, I had a breakdown. I called United Airlines in tears. I called to ask how they could treat customers this way. We weren't even talking about compensation, we were simply trying to get our money back, what we were owed. Listen to my call. Hear my desperation in explaining that we had to use the money for Christmas for our son's birthday. Apology after apology for my families' "inconvenience", I was promised that this was being taken seriously and would be handled promptly and with the utmost urgency. My husband United Airlines personnel if our family would get receive our money back before Christmas, they said they would do their best to help. We had no choice but to sit and wait. United had our money and United did not want to give it back. This is where the mental abuse really took its toll. On December 5th, my husband received a call from a fraud/employee CONFIRMING the check was voided, and a new check was being reissued. My husband had to periodically call and check what progress is being made. United Airlines employees promise to call you back within 48 hours but that is rarely the case. We finally saw hope that we may, in fact, be able to provide an amazing Christmas for our children after all to order to make up for dad being away for so long. We eagerly checked the mail every day. On December 15th during a routine phone call made by my husband, we were told the most heartbreaking news. After being told over and over from numerous employees everything was fine, everything was moving in a positive direction, a supervisor shattered every hope we had for Christmas for our family. The Supervisor informed my husband that the check was NEVER VOIDED. There were virtually no changes to his account. It was as if we had never called. We are devastated. We have nothing. We used the money for our son's first birthday to replace his father's military equipment, depleting over 2000, we used our Christmas savings for our son's birthday. My son's first birthday was a shadow of what we planned and saved for. In the end, we had a 400 budget for our first child's first birthday. We have nothing for Christmas, surviving off credit cards. Compliments of United Airlines. As of December 18th, we still have no clear answer and there is nothing being returned to us. A manager had the nerve to hang up on my husband when we asked why we were lied to on December 5th. What a vicious and cruel company United Airlines and its hired personnel are. read more

Sitting on the tarmac for 45 minutes, not moving. FAIL In seat technology never worked at any point during the flight. FAIL literally bounce off the runway during the landing at Orange County. Clearly this was the pilots first (and worst) landing. UA2176. FAIL United loses four more customers to SOUTHWEST AIRLINES. BYE. read more

It is sad that I have to give them one star to post a review... I always fly economy, my purse and a small carry on. Almost 500.00 for a flight to Ok and they wouldn't let me have one small carry on, said I HAD to Check it and then pay an additional 35.00... Highway or "Skyway" robbery, I think they are trying to compete w Frontier disability or Spirit... Haven't taken United in years and won't do it again. read more

Usually flying on airplanes in this day and age (Fall2022) is a pain in the butt. However, Danny, the gate attendant here at John Wayne Airport absolutely exemplifies everything that a gate attendant should. A positive attitude, making sure every guest/customer is heard, and polite in all sorts of ways. No matter the person he interacted with, he did an absolutely phenomenal job. United Airlines, this gentleman deserves everything that you can throw at him, well done. read more

United Airlines - Danny is helping a lady in a wheelchair. - Airlines Near Me - Santa Ana, California

Flew first first from Houston to Santa Ana CA. My five star rating is for this particular trip. Slight delay but not at all to the point of having to complain about it. Even with a child in tow. As for the flight- Very spacious seats, lots of leg room, good service, pleasant and kid friendly staff. Breakfast was decent - a croissant flexibly so-called with an egg and ham inside, Chobani vanilla yogurt, assorted fruits, and a cinnamon bun if requested. Annoying thing to note: despite paying for first we weren't permitted into the United lounge. It is for international travelers - and I assume members - only. Wasn't expecting that. Disappointing for what we paid. read more

I flew to Newark International Airport out of John Wayne Airport last week on United Airlines and my experience was most positive. The flight left SNA at 9:05pm and arrived in Newark approximately five hours later. The flight was full, however boarding was quick and easy. I might add that the TSA at SNA were professional and efficient. Not so at Newark International where passing through security is needlessly unpleasant. Anyway, United Airlines transported me from SNA to Newark on time and the flight was uneventful. The crew cabin work very hard in a tight space, and have to deal with the public. It's not an easy job, however, they put on a happy face. It's nice having a non-stop coast to coast option. read more

Beware of the basic economy ticket. This ticket doesn't allow for carry on baggage, only one backpack of some sort. So, no regular suitcase. If you bring it by accident, it's a $30 check in bag fee. No other airline does this (not allowing a suitcase) that I know of. Be sure to read your ticket's fine print. Most people don't, so this is a warning to everyone! read more

Don't fly united, we brought home wine from Italy. It was packed from the winery I'm a shipping box and united said they are not responsible because it was not bubble wrapped. One bottle survived, the olive oil survived but not the white wine or my brand new bag. read more

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Thiscis possibly the worst airline in the world. Customer service doesn't exist. Spent over 2 hours trying to change a reservation.. agents are useless. BEWARE if u book a refundable ticket. Truth is ticket is not refundable. All they will give u is a $200 credit...not your money back. If they quote u a new fare chances are it is not even good for 5 minutes before they increase it. Asking for a supervisor is a waste of time because they give u another # to call. Then I was put on hold for 40 minutes and then get disconnected. Never ever again!! read more