If Sacramento had a living room, it would be Amourath 1819, the lobby bar at the Hyatt Regency…read more It's the kind of place where you stop in for "just one drink" and suddenly you're solving the world's problems with people you met fifteen minutes ago. The real attraction isn't the soaring lobby or the excellent cocktails--it's the people behind the bar. Steven, Jules, Jenna, Shanna Marie, Samantha, and the legendary Hilton have mastered the rare art of making everyone feel like a regular, whether it's your first visit or your hundredth. They're quick with a recommendation, quicker with a smile, and somehow keep the place running with the relaxed confidence of people who genuinely enjoy what they do. And yes... Hilton works at the Hyatt. That's worth at least one extra star all by itself. If you see a guy named Hilton working at the Hyatt, take the photo. The universe doesn't hand you jokes that good very often. As for the negative reviews? Some people complain it's expensive. Well... you're sitting across from the California State Capitol in one of Sacramento's flagship hotels. If you're expecting gas station prices, I also have some beachfront property in Nebraska to sell you. Others say it's "too classy." That's just another way of admitting they accidentally started acting civilized. Whether you're celebrating something important, hiding from the summer heat, meeting friends, or simply people-watching in one of Sacramento's best lobbies, this place delivers. The drinks are excellent, the atmosphere is welcoming, and the staff remind you that hospitality isn't about serving cocktails--it's about making people feel like they belong. Five stars. And one bonus star for Hilton... just for showing up to work with the funniest name badge in Sacramento.

Sadly this isn't a review about an actual stay but more about the customer service experience in…read moretrying to talk to the reservation team. Over the last two days I've been trying to make reservations for my partners birthday in the next couple weeks. He and I have been trying to find the best and most relaxing accommodations at a decent and fair cost. With each of the associates I spoke to I was sadly getting miss leading information about what amenity's for a bundled package for the birthday. Most if not all hotels offer some packages that make a stay more comfortable and enjoyable. One associate offered free complimentary parking, small daily allowance and also a 2 pm late check out while other associates said that you never offer those. I understand that things can possibly change per associate but to say they are never offer something is odd. Not to mention on top of all miss leading information they kept referring to my partner as my wife when I already said it's for my partner ( he). It's very insensitive, unprofessional and presumptuous to just assume our partners orientation by just our voices (this happened multiple times to the point I had to correct)! I didn't receive any warmth or personable connection with the associates to feel like I'm being welcomed to make a reservation. They were very cold and robotic like I'm being sold a car. Talking to someone to book a stay at a Beautiful hotel like Hyatt Regency should be welcoming, like home away from home. So far with my experience just with the phone conversations is persuading me to look elsewhere. I expected better from Hyatt.

My two best friends surprise me with a pre-wedding weekend!…read more We stayed two nights in this centrally, located location. Paragary's is right across the street for a nice dinner and there is a good Asian restaurant within walking distance., Starbucks is right next-door and so is an on-site breakfast lunch spot. We went to the Asha Urban Bathhouse for a relaxing afternoon and then manicures and pedicures.

We stayed for one night on the 4th of July while in town to watch the A's play. When we returned to…read morethe hotel around 10:00 p.m., everything seemed fine at first. However, there were a few unexpected issues that were disappointing, especially after reading so many positive reviews. A couple of the face towels in the bathroom had a noticeable mildew smell, which was unpleasant. In addition, the air conditioner was extremely loud throughout the night. It repeatedly turned on around 1:00 a.m., 2:00 a.m., 3:00 a.m., and 4:00 a.m., making it difficult to get a good night's sleep. I hope management will address these issues, as they would make a big difference in the overall guest experience. Other than that, our stay was fine, and I appreciate your attention to this feedback.

Let me start off by saying my experience at this hotel was NOTHING short of AMAZING…read moreThis was one of the Greatest Weekends for me, as I had arrived early to the hotel as was waiting for a room to be ready for early check-in. I was greeted by helpful staff and started exploring the lobby and the amenities, it was my first time in Sacramento, as well as my first time Meeting & Greeting a young lady I had met Online ‍‍ We weren't meeting up for a few more hours so I decided to explore the area for things to keep us busy, mind you it's Memorial Day Weekend The staff at the Embassy asked what brought me there and so I told them about how we met and what got us to this point. The staff saw I was a bit nervous/anxious and immediately without my knowledge, jumped into "Action". I asked about having flowers delivered.... Then they gave me recommendations for attractions and events for the holiday weekend "Do you have any dinner reservations we can help with"....these were some of the suggestions and questions I got ‍‍‍ After exploring, I came back to see if my room was ready, and I had been upgraded to a Suite, which had a view overlooking the River Then she arrives ‍‍ And I head to the lobby to greet her, she asked to see my room, so we went back up & upon arrival...the flowers I had ordered were in front of my door she was so surprised and I totally wasn't expecting that delivery by the staff I showed her the room and the view then we went horseback riding. We got back around 730-8pm the staff had changed but all knew this was a special weekend, because once we got back to the room we had an even bigger surprise.... A whole table setting in our room with Chilled Champagne and a lavish charcuterie board Needless to say, this Weekend will be one of our Cherished Memories as the staff went Above & Beyond making our visit the Most Memorable Thank You Melissa Medina Director of Front Office Operations and Embassy Suites Hilton Riverfront for The Best Hotel Experiences I've Ever Had We Will Be Back

Honestly, the hotel overall was great-- we visited with a school group tour recently for my…read moredaughter's 4th grade trip & we were excited for a nice, clean, cozy bed to land. The atrium was fun for the kids to see their friends and the breakfast was wonderful! The hardest part for me was waking up to a pretty serious water leak above my bed dripping consistently on the pillow next to me. I immediately called the front desk and the person I spoke with didn't seem concerned at all and said the engineer wasn't in until 7am. My daughter was sleeping soundly, but having a steady flow of water dripping on my bed meant I was up at 4:45am with a third full day of education ahead of me. Literally nothing was done to improve the situation and I just hope and pray the leak was fixed before they put anyone else in the room. It would have been nice to offer SOMETHING to make things right. Don't stay in room 420 or at least ask if the water leak has been fixed!

I've had the opportunity to experience The Citizen Hotel a few times now, during work trips and a…read morePilates event, and they never disappoint. The rooms were clean, the location is convenient and just a short ride from the Amtrak station, and it's a great place to stay when exploring downtown Sacramento. I also enjoyed the hotel's décor, which gives the property its own unique character. If you're driving, I'd suggest using the nearby parking garage or valet. I personally felt more comfortable avoiding street parking.

Unbelievably poor sleep and loud noise from the street, despite being on the 12th floor made this a…read moreterrible stay. So bad that we had to check out a night early. There was insane street noise long after the concert in the park, until 1am or so and then again at 530am on a weekend morning. The room itself was alright. Upgrade to a King corner room thanks for Marriott status. Small bathroom and room, but not unexpected for an older boutique style property. Bed was okay. When I told them I was checking out they could have cared less about the experience I shared, reaffirming the choice to leave and stay elsewhere. If I'm in Sacramento again I would never stay here - even if it were free.

We stayed here for 2 nights for our niece's volleyball tournament. WOW! The building is absolutely…read moregorgeous. That old school historic vibe, noice. With our discoverist status, we got waters and an upgrade to a 2 queen suite that comes with a kitchenette. I love having a kitchen even though I know dam well I'm not going to use it LOL. It's just nice knowing it's there. All the silverware, cookware, and cups were pristine. Room was clean and cute. The only issue was the bathroom door was a little difficult to open from the inside. This was purely a design issue. Complimentary breakfast is at the Star Lounge and was great. Hot foods and traditional breakfast, yogurt, cereal, and a nice toaster with a whole tray of different breads and bagel. The woman that was manning the breakfast station was awesome (short blonde hair). I always noticed her helping out guests with something and had a good hospitality radar (to anticipate needs). Would definitely come back. Valet: $40/day with in & out privileges

This location is in Midtown, which is like the trendy part of Sacramento. It's also got some…read morehistorical elements, like this Hyatt House, which used to be the 1928 Eastern Star Hall. This building is pretty! There are 8 stories. The rooms are apartment-like and some are suites. My 1-king bedroom on the fourth floor had a microwave, mini fridge, coffee maker, and comfy couch. The bed was soo comfortable. The blankets were warm. This room faced 28th Street. My issue with this hotel was that the guy at check in barely said anything to us. He didn't explain breakfast hours, where the elevators were, or welcome us as status-holders. This was the first time in a while I've had such an experience at a Hyatt property. Parking: valet only, $40. I found an uncovered parking lot on 28th that was $10 for overnight. The valet attendant is directly in front of the hotel. Breakfast: M-F 6:30A-9A, S-S 7A-10A on 3rd floor. Offered typical hotel breakfast with scrambled eggs, sausage, toast, cereal, and hot coffee. They also had oatmeal and some fruits. The Star Lounge is pretty to visit with the blue velvet chairs and candles. Fitness center: 24 hours, on basement floor Laundry: 24 hours, on basement floor No pool. Free wifi

The property is located across the Golden 1 Center and a short walk to Old Sacramento…read more $32 self parking, no ins and outs (pay on your way out in the garage) $45 valet (on your hotel bill) 24hr in-room food menu available All rooms are pet friendly. No extra fee! Check out is 11am. I texted the front desk via the IHG app a request for late check out. Got it! We had a great stay. Staff was great and everyone we came into contact with was perfect. They were cordial and helpful, happy even. Pool and fitness room is on floor 3. The only problem that we encountered is our key cards not working.

Location is fine, many restaurants nearby out of business, lots of homeless around…read more The room looks clean and spacious but the shower glass is too narrow, so water spilled outside on the floor. Complimentary coffee and tea from 6 am everyday, but tea rack was empty around 7, no one refilled the plastic lids even after the front desk was informed. The guest opened the cupboard down there and got the supplies by themselves. Swimming pool supposed to open at 7 am, but the staff was cleaning it at 7:30 am. The outdoor pool was not heated as stated in their website. Mixology is complimentary to teach the guests how to make a cocktail, same Cocomo drink everyday. Definitely not worth the money as a 4 stars hotel

Great hotel, even greater food and service! Thank you everyone at the Hilton Garden Inn that made…read morethis trip special for me and my daughter but a special shout-out to chef Matthew and the restaurant staff for serving delicious homemade food with exemplary service! After traveling all day only eating fast food and trail mix, this fresh, made-to-order food brought to the table promptly and by people who show they care about hospitality and your experience, bumped my review from 3 stars to 5. The hotel is great, comfortable beds, friendly concierge, all that standard and amazing but the dining experience took it to next level. Definitely will be coming back!

Broken leg on nightstand left table unbalanced so when I put my hand on it in the dark (getting up…read moreto use bathroom) I lost my balance, hit my hand on the wall & barely managed to prevent falling. I woke up with 2 very sore fingers on my right hand. I reported to desk (only 1 staff working solo). She did give me an ice pack and a wrap. She did apologize. She asked me what she could do. That's odd to me, I've been in customer service over 45 years, I never asked a customer "what can I do?" for bad service or experience s...just make it better. I told her have someone go remove the nightstand so the next guest doesn't get injured. I went back to room to record how severely unbalanced the table was. A HK Supv (Myneli) was very kind but also unsure came by, I told her take it out PLEASE. It's a handicap room to make it easier for those of us with disabilities, not to make it unsafe or uncomfortable! She removed it as I requested. The front desk agent, said she was going to make an incident report and a manager would contact me, I never heard from anyone. That was 5 days ago. The front desk agent said she would put some points on my honors account, never happened. I also reported that I left my breakfast passes on the same dresser I placed the tip (not 2gether) the tip and passes were gone. The front desk did replace them, thank you. I also chose this location because it had an outside hot tub near the pool but was disappointed to see CAUTION tape like a crime scene. No access. PLEASE update repairs so we have accurate info when booking! I opted for a hot bath (dirty tub, I had to clean. See photos) There was also long hairs on the soap & shampoo bottles. I always travel with clorox wipes BUT why do we have to spend so much money and still have to sanitize a room? I still leave a cash tip daily because im sure they work hard & are most likely low wages. It's the right thing to do. Lastly the decor in the room was off. Only 2 small pictures and no full length mirror nor suitcase stand. I reactivated my Marriot account, I don't know if I will continue on with Hilton.... Update Manager? Luis Robles gave "stock" reply in Trip adviser...wow Hey Luis, you should ACTUALLY READ the reviews, some things require sincere attention not "copy & paste" reply....

Gorgeous property, top notch service, comfortable room and 5 star amenities!…read more We spent a considerable amount of time by the pool and the area was clean and relaxing. Brittany was the server bringing our drinks and she was the best --thank you!!! Later we had dinner at Scott's and had an incredible dinner (crab legs, filet, lobster, mash!). Sadly I can't recall our servers name but she was so, so awesome --- and she's friends with Brittany who was also there at the restaurant. My friend and I met up and were celebrating our birthdays, and they were so kind to treat us to dessert! Can't wait to go back!

I really liked this hotel, but ultimately left feeling disappointed…read more There were several things I appreciated. The tall ceilings and quiet rooms--thanks to excellent insulation--made the stay very comfortable. I also liked the different water options available near the front desk, especially since the bottled water in the rooms cost $10 each. The music in the pool area created a great atmosphere, and the jacuzzi was a nice size and very enjoyable. However, the main issue was the mandatory valet fee--even when not using valet service. This makes no sense and feels unreasonable. If arriving by Uber or not bringing a car, there is no justification for being charged valet. The website does not clearly state that valet is mandatory, and there was no prior notice when booking. At check-in, staff simply said, "We have to charge it anyway," regardless of whether the service was used. The fee is also quite high at $52 per night, which adds up quickly for a service not utilized. According to previous reviews, valet fees have increased significantly over the past three years. I would not stay at this Westin Hotels & Resorts location again. The accumulation of mandatory fees makes the experience feel transactional rather than guest-focused. I would much rather voluntarily tip valet staff when I actually use and appreciate their service, rather than be required to pay a substantial fee regardless of need. Overall, while the hotel has many appealing qualities, the mandatory valet charge without clear disclosure or usage was a major drawback.

I stayed here for a few nights. I loved the option of checking in online and getting an electronic…read morekey. The front desk staff was very kind and helpful. I arrived late in the evening, and when I got into my room, the AC was not working. The front desk was able to switch my room for me with little trouble. The rooms are spacoius and clean. The AC is quiet and feels great. The beds are decently comfortable. The rooms have everything you need for a comfortable stay. There is a pool at the hotel and a work out room, but I didn't use either. There is also a conference/office space downstairs. I didn't use that either, but I frequently saw people in there. The morning breakfast was great. There were different options every day, and there a great variety of foods and drinks. It was well maintained and well stocked by a friendly gentleman. They have fresh coffee, tea, lemon ice water, and a variety of juices. Everyday they have cereal, oatmeal, hard bioled eggs, yogurt, bagels, toast, muffins, and fresh fruit. They have a waffle making station with plenty of topping options. They also have a small buffet style breakfast station with some kind of eggs (like scrambled and mini omelets), breakfast meats (like bacon and sausages), and different types of country potatoes. It was delicious and a great way to start my day. Location wise, the hotel doesn't look like it is in the greatest location, but it is faily quiet inside the rooms. It is also very close to Sac State which is great. It is within walking distance to the college. I would absolutely stay here again.

Hi Maria, My family…read moreand I were extremely tired from road trip drive from Oregon which we let the front desk know. The bikers are familiar and very friendly with your staff. It didn't seem this is one randomly occasion. We literally left at 3am in the morning because the noise started at midnight. I will be requesting corporate refund.

The best hotel !!!- so clean - staff was friendly and attentive- gym was great - pool was great -…read moresmelt good everywhere! Breakfast was nice - they had gluten free muffins and toast . Wish there was a dairy free yogurt option at the yogurt bar - but lots of fresh fruit !! High ceilings in room and fresh filtered water on tap in our room with clean dishes and felt like a full kitchen! Also - had a room with 2 beds and a pull out couch and still plenty of room. Can't wait to go back.

We were visiting for a day and needed to find a place to rest and recharge before heading back…read more I've stayed at the same lodging in Chandler Arizona a few years back and fell in love. When I saw there was one within the area we were shopping, I knew I had to book it. Made the reservation and decided to see if all possible to check in early. (It wasn't by much) Swasy is the one who greeted me, asked how I was doing and overall made me feel welcomed. She explained the amenities and just by scanning the area, I could tell this was a nice place. As we were making our way up the room, Maria from housekeeping greeted us and let us know if we need anything, please let us know. Arrived at our floor and you can tell how comfy and inviting the bed is. Woke up and decided to take advantage of the gym at 5am. Greeted by Seth as I was helping myself to coffee. There were some items ready in which he added to help myself. As I thanked him, he reminded me breakfast will start at 7am and provided me what was on the menu. Made it to breakfast with Cecilia who works the area. I briefly met her along with Madison when I first checked in. Breakfast was fresh and flavorful Checking out I was greeted by Madison who I recognized yesterday when I checked in. Told her shes pulling a double in which she giggled and has such an infectious smile. Overall I am very satisfied with the awesome customer service especially the attentiveness and acknowledgement. Highly recommend