Honestly this is a very good hotel in a very key part of Sacramento. The room is quite large, clean…read moreand surprisingly comfortable, especially their beds. The staff is very friendly and eager to please, the restaurants are also pretty solid and put out good food and their store and gym are very good with a surprising amount of options. I will admit there's some hiccups; having a hotel gym off hotel property is weird, their restaurants and stores are Very expensive even taking into account you're paying more in a hotel, and I wish the showers had better pressure. Plus this is another hotel that will let you opt out of housekeeping - and if they forget to mention that you're going to be in for a nasty surprise. Still it's a good hotel for the money and the location with good people working in it. Would definitely recommend.

The service was super friendly and accommodating however since I was there for a big conference…read morewhere it as being hosted, it's hard to tell if this was a normal thing. My room was spacious and clean and had a nice view of the capitol... Two things that I didn't really like was the lighting in the room. Although the natural light was good, other parts of the room lacked light in areas... especially if you are trying to get ready. The walls were also a bit thin, I could hear my neighbor in the bathroom. Aside from these things, the hotel's location was prefect. Close to the capitol and Golden1 Center

While booking a room for our corporate employee's travel to the Sacramento area for a convention, I…read morewas assisted by Sosa. He was not only kind and hospitable, but went waaay out of his way to insure the booking went well. I had made a few mistakes and Sosa worked it all out two months ahead of time. When I called back one week before the reservation, I had to change things and he helped each time via phone and email. He is a tremendous asset to this fine Fort Sutter Hotel not to mention the entire Hilton chain. Decades ago, all hotel employees exhibited a warm hospitality toward each guest, but it has become a rarity nowadays. Sosa is that employee that exudes a cheerful helpfulness. Luckily all the times I needed to check on our employee's reservation by phone, Sosa answered, like he's successfully running the whole show!

*This review is for Four Palms (the bar), not the hotel itself.*…read more I came here once during the week just for some drinks. I sat at the bar, and even though no one else was sitting there, it took a while for the bartender to acknowledge me. It wasn't until 3 other people sat down that he said anything to me (yet he talked to them first). 2 out of the 3 drinks I received were filled with so much ice. The other 1 was much smaller. 1 drink had red things (seeds maybe) sitting at the bottom of it. When I asked him about it, he said it was because of the mint, but I didn't trust that. He should have just remade the drink for me. The drinks tasted fine-- not that flavorful. Nothing to rave about. I didn't try the food. There's a couple of TVs and seating around the bar if you want a table.

Let me start off by saying my experience at this hotel was NOTHING short of AMAZING…read moreThis was one of the Greatest Weekends for me, as I had arrived early to the hotel as was waiting for a room to be ready for early check-in. I was greeted by helpful staff and started exploring the lobby and the amenities, it was my first time in Sacramento, as well as my first time Meeting & Greeting a young lady I had met Online ‍‍ We weren't meeting up for a few more hours so I decided to explore the area for things to keep us busy, mind you it's Memorial Day Weekend The staff at the Embassy asked what brought me there and so I told them about how we met and what got us to this point. The staff saw I was a bit nervous/anxious and immediately without my knowledge, jumped into "Action". I asked about having flowers delivered.... Then they gave me recommendations for attractions and events for the holiday weekend "Do you have any dinner reservations we can help with"....these were some of the suggestions and questions I got ‍‍‍ After exploring, I came back to see if my room was ready, and I had been upgraded to a Suite, which had a view overlooking the River Then she arrives ‍‍ And I head to the lobby to greet her, she asked to see my room, so we went back up & upon arrival...the flowers I had ordered were in front of my door she was so surprised and I totally wasn't expecting that delivery by the staff I showed her the room and the view then we went horseback riding. We got back around 730-8pm the staff had changed but all knew this was a special weekend, because once we got back to the room we had an even bigger surprise.... A whole table setting in our room with Chilled Champagne and a lavish charcuterie board Needless to say, this Weekend will be one of our Cherished Memories as the staff went Above & Beyond making our visit the Most Memorable Thank You Melissa Medina Director of Front Office Operations and Embassy Suites Hilton Riverfront for The Best Hotel Experiences I've Ever Had We Will Be Back

Honestly, the hotel overall was great-- we visited with a school group tour recently for my…read moredaughter's 4th grade trip & we were excited for a nice, clean, cozy bed to land. The atrium was fun for the kids to see their friends and the breakfast was wonderful! The hardest part for me was waking up to a pretty serious water leak above my bed dripping consistently on the pillow next to me. I immediately called the front desk and the person I spoke with didn't seem concerned at all and said the engineer wasn't in until 7am. My daughter was sleeping soundly, but having a steady flow of water dripping on my bed meant I was up at 4:45am with a third full day of education ahead of me. Literally nothing was done to improve the situation and I just hope and pray the leak was fixed before they put anyone else in the room. It would have been nice to offer SOMETHING to make things right. Don't stay in room 420 or at least ask if the water leak has been fixed!

Visited December 17th. After having a delicious lunch at the Grange inside the hotel ( see my…read moreseparate review with receipt at the Grange) we picked up my sister in law that was staying at the hotel. We all are Marriott members as well. Her room had great views! It was a standard room. Love the logistics as it is walking distance to all major events ! The lobby..although smaller than I imagined was nicely decorated. Friendly staff. There is no pool but they do have room service and valet. Nicely decorated with alot of history. Safe location ! Great place for a wedding as well! Ps. Love the Presidential hints of past presidents in the lobby and elevator...true presidents!

Unbelievably poor sleep and loud noise from the street, despite being on the 12th floor made this a…read moreterrible stay. So bad that we had to check out a night early. There was insane street noise long after the concert in the park, until 1am or so and then again at 530am on a weekend morning. The room itself was alright. Upgrade to a King corner room thanks for Marriott status. Small bathroom and room, but not unexpected for an older boutique style property. Bed was okay. When I told them I was checking out they could have cared less about the experience I shared, reaffirming the choice to leave and stay elsewhere. If I'm in Sacramento again I would never stay here - even if it were free.

We stayed here for 2 nights for our niece's volleyball tournament. WOW! The building is absolutely…read moregorgeous. That old school historic vibe, noice. With our discoverist status, we got waters and an upgrade to a 2 queen suite that comes with a kitchenette. I love having a kitchen even though I know dam well I'm not going to use it LOL. It's just nice knowing it's there. All the silverware, cookware, and cups were pristine. Room was clean and cute. The only issue was the bathroom door was a little difficult to open from the inside. This was purely a design issue. Complimentary breakfast is at the Star Lounge and was great. Hot foods and traditional breakfast, yogurt, cereal, and a nice toaster with a whole tray of different breads and bagel. The woman that was manning the breakfast station was awesome (short blonde hair). I always noticed her helping out guests with something and had a good hospitality radar (to anticipate needs). Would definitely come back. Valet: $40/day with in & out privileges

This location is in Midtown, which is like the trendy part of Sacramento. It's also got some…read morehistorical elements, like this Hyatt House, which used to be the 1928 Eastern Star Hall. This building is pretty! There are 8 stories. The rooms are apartment-like and some are suites. My 1-king bedroom on the fourth floor had a microwave, mini fridge, coffee maker, and comfy couch. The bed was soo comfortable. The blankets were warm. This room faced 28th Street. My issue with this hotel was that the guy at check in barely said anything to us. He didn't explain breakfast hours, where the elevators were, or welcome us as status-holders. This was the first time in a while I've had such an experience at a Hyatt property. Parking: valet only, $40. I found an uncovered parking lot on 28th that was $10 for overnight. The valet attendant is directly in front of the hotel. Breakfast: M-F 6:30A-9A, S-S 7A-10A on 3rd floor. Offered typical hotel breakfast with scrambled eggs, sausage, toast, cereal, and hot coffee. They also had oatmeal and some fruits. The Star Lounge is pretty to visit with the blue velvet chairs and candles. Fitness center: 24 hours, on basement floor Laundry: 24 hours, on basement floor No pool. Free wifi

A lovely stay! On a…read morewhim, I decided to stay at the Kimpton Sawyer Hotel and had a very nice night. Fortunately because it was a last minute booking, the rate was heavily discounted. This is a gorgeous and up-scale hotel with lovely amenities. Parking was very easy. You have the option to valet or self-park in the underground garage. The elevator from the garage leads you directly into the beautiful, modern, and clean lobby. There is an abundance of lounge seating available and a very nice coffee/hot cocoa bar. In the coffee bar, there were syrups and toppings available for use which made it feel much more luxurious. The room was great too. We booked the Premium King Room with the Golden One Center view. The room was spacious and clean. It did not feel cramped or crowded. The bed was comfortable and was furnished with many pillows. The hotel offers almost any bathroom amenities that you can think of if you forgot them. The mini bar is fully loaded, but pricey as expected. I was unfortunately disappointed with the view though. We were placed on the sixth floor and could hardly see the Golden One Center. The window overlooked just the roof of the stadium. We could not see the plaza, city, or much of the stadium at all. If you crane your neck to the sides, you can barely see the Tower Bridge and the State Capitol. We also had some trouble with the AC in the room. It was working early in the night, but despite being set to 65, the heater seemed to have kicked on. It got very hot in the room, and then got very cold on its own even later. Despite this, I would definitely stay at the Kimpton Sawyer Hotel again, just without paying extra for a "view."

I had a friend coming into town and staying in the DOCO area so I wanted to grab myself a hotel…read moredown there for a night or two so we could enjoy as much time together as possible. As someone who always has their dog with them, I naturally headed to the Kimpton Sawyer. I love the Kimpton brand and their super pet friendly policies, so they are always my go-to. When I arrived, I was surprised by the exterior which felt more institutional than boutique but the bigger surprise came when I was quoted a room rate. I travel often and felt that the amount they were asking for a weekday night or two seemed incredibly high. I decided to take a minute and check out some nearby options before committing and within a few minutes I found another hotel, just a short walk away that cost roughly half as much. That price tag of half as much also included a hefty pet fee, which kind of made it even worse in my mind because Kimpton doesn't charge a pet fee, it's so it made the price to discrepancy seem even more egregious. While I was there I did have a meal at the hotel restaurant and after waiting for my order on the patio I was informed that they no longer had my items available. By the time I left I had a sunburn on my neck from sitting outside, waiting, and eating my meal. It wasn't a major issue but it definitely added on to my already disappointing experience. What makes this even more frustrating is that Kimpton has consistently earned my loyalty over the years. This is genuinely the first time one of their properties has let me down. I will still look for Kimpon hotels when I travel because I appreciate their pet friendly approach, but this experience was a good reminder that it's definitely worth doing extra research and comparison shopping before blindly trusting and booking with their brand.

Great hotel, even greater food and service! Thank you everyone at the Hilton Garden Inn that made…read morethis trip special for me and my daughter but a special shout-out to chef Matthew and the restaurant staff for serving delicious homemade food with exemplary service! After traveling all day only eating fast food and trail mix, this fresh, made-to-order food brought to the table promptly and by people who show they care about hospitality and your experience, bumped my review from 3 stars to 5. The hotel is great, comfortable beds, friendly concierge, all that standard and amazing but the dining experience took it to next level. Definitely will be coming back!

Hotel room is spacious, lobby with only one long table and two other small tables. The other…read moreseating side is closed off for restaurant. Very uninviting atmosphere. Dirty pool with debris, jacuzzi that is not working. Very tiny fitness room, two people inside and already overcrowding the place. I travel weekly for work and I try to stay within Hilton brands. Pool and fitness center are my top priorities in choosing lodging, with bath tub for second priority- to soak my bad back and shoulder before sleep. Personal fitness is very important for my work life balance. It is very dissapointing when this hotel list pool, jacuzzi, fitness as amenities offered but not up to Hilton standards. Bathtub paint is chipping away, making the bath tub unusable for soaking.

Ryan was super helpful when i forgot my suitcase at the hotel…read more He made sure I was able to get my suitcase and all items safely back hone. The valets were so helpful and professional. Tje housekeeping staff was friendly and professional and helpful. We were there for a conference and it was great having Scott's at the hotel.

I really liked this hotel, but ultimately left feeling disappointed…read more There were several things I appreciated. The tall ceilings and quiet rooms--thanks to excellent insulation--made the stay very comfortable. I also liked the different water options available near the front desk, especially since the bottled water in the rooms cost $10 each. The music in the pool area created a great atmosphere, and the jacuzzi was a nice size and very enjoyable. However, the main issue was the mandatory valet fee--even when not using valet service. This makes no sense and feels unreasonable. If arriving by Uber or not bringing a car, there is no justification for being charged valet. The website does not clearly state that valet is mandatory, and there was no prior notice when booking. At check-in, staff simply said, "We have to charge it anyway," regardless of whether the service was used. The fee is also quite high at $52 per night, which adds up quickly for a service not utilized. According to previous reviews, valet fees have increased significantly over the past three years. I would not stay at this Westin Hotels & Resorts location again. The accumulation of mandatory fees makes the experience feel transactional rather than guest-focused. I would much rather voluntarily tip valet staff when I actually use and appreciate their service, rather than be required to pay a substantial fee regardless of need. Overall, while the hotel has many appealing qualities, the mandatory valet charge without clear disclosure or usage was a major drawback.

My folks were heading up to Sacramento and I took the liberty of booking everything and getting…read moreeverything paid and set up for them. They're elderly and English isn't that great. I booked the room with my CC and then I called them to let them know I would like incidentals to be on my card. So all my parents had to do was get the keys from the front desk upon check in. I added my pops name to the reservation so he can check in with out me. I received an email from Raquel Torres with a Docusign that allows them to put everything on my CC. I filled it all out and sent it back to Raquel and email her back letting her know I filled it out. I never heard back from her so I figured everything was fine. Turns out, when my parents checked in, they had to put their own card on file for incidentals. The Room was charged to their card and they were double billed for parking fees (2 cars each day instead of just the 1). I lost out on the special offer I had with my CC with Hilton and I had to pay my parents back. My parents enjoyed the stay and the rooms were spacious and clean. The staff at the breakfast area was very nice and my mom said that she wanted a waffle and she was looking at the waffle maker trying to figure it out and one of the staff members saw and made it for her and brought it to her table. The driveway into the parking lot is right off the freeway exit, so they missed it the first time and had to come back around for it. While my parents enjoyed the stay and the staff was great, the billing mishap was a waste of time for me filling out the paperwork and making the calls to get everything ready for a seamless check in and stay. 3 stars.

This hotel had an excellent breakfast buffet and the breakfast staff person was excellent…read more Everything else was not great. This hotel was recommended by folks at Sac State for a conference. It is walkable to Sac State but that is not advised. The parking lot is gated and locked. Sometimes the hotel itself seems locked. It is opposite both freight and light rail lines. And there is a lot of graffiti. Not a great neighborhood. No walkable restaurants though it does have a Grocery Outlet nearby.

We were visiting for a day and needed to find a place to rest and recharge before heading back…read more I've stayed at the same lodging in Chandler Arizona a few years back and fell in love. When I saw there was one within the area we were shopping, I knew I had to book it. Made the reservation and decided to see if all possible to check in early. (It wasn't by much) Swasy is the one who greeted me, asked how I was doing and overall made me feel welcomed. She explained the amenities and just by scanning the area, I could tell this was a nice place. As we were making our way up the room, Maria from housekeeping greeted us and let us know if we need anything, please let us know. Arrived at our floor and you can tell how comfy and inviting the bed is. Woke up and decided to take advantage of the gym at 5am. Greeted by Seth as I was helping myself to coffee. There were some items ready in which he added to help myself. As I thanked him, he reminded me breakfast will start at 7am and provided me what was on the menu. Made it to breakfast with Cecilia who works the area. I briefly met her along with Madison when I first checked in. Breakfast was fresh and flavorful Checking out I was greeted by Madison who I recognized yesterday when I checked in. Told her shes pulling a double in which she giggled and has such an infectious smile. Overall I am very satisfied with the awesome customer service especially the attentiveness and acknowledgement. Highly recommend

Element Hotels are among my favorites. Very comfortable rooms, and a kitchenette with a full sized…read morerefrigerator. I was concerned that there wouldn't be anything nearby, (it's an airport hotel) but there were many dining options.