I just took my car in for the 4 day rain guarantee policy. Unfortunately, I didn't know that by providing the coupon ticket which I received when I purchased the Ultimate wash wasn't enough proof to show that I washed my car there. The coupon ticket has the date of when I paid and washed my car. Not only that but in the past I have always used the coupon ticket as proof to get the 4 day rain guarantee wash. If you are to keep the original receipt in order to get the 4 day rain wash guarantee it would be nice if the employees make the customers aware of that. I don't even care about not being able to get the wash but the fact that the staff (both cashier and manager - both females) would rather lose a customer forever instead of allowing a one time pass is a disappointment. Not knowing this policy I would have been a happier customer if I was allowed a one time pass because from then on I would now know to keep the original receipt. However, I will now never go to Surf Thru ever again. This is truly sad because I have been going to this place since it opened. You can even look through the history of reviews. I gave this place a great review when they first opened up. read more

Being new in town and looking for a place where I can keep my car nice and clean this is the place to come. Surf thru is the best carwash in town. They are fast, clean, very economic and above all service is incredible. Manager Lupe made sure my wash was above and beyond. I had never been to a carwash where someone came around and made sure I was satisfied with my wash. I'll be coming here from now on; they have memberships that make each wash even more economic, they give out complimentary air fresheners, and free vacuuming. read more

Surf Thru Express Car Wash - They even smile when they scrub your car - Car Wash Near Me - Clovis, California

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I had an employee help me named Alfredo and he was a baddie he knew exactly how to do his job and informed me on memberships And multiple washes that surf thru offers.ill definitely be back read more

I have always love to wash my car at this location. Two days ago my car went through their drive thru and the wash rollers hit my rear mirror and it broke off. I have been trying to call Lupe (the Manager) who says will return my call back, but never did. REALLY! It takes this company 2-3 days and still can't even resolve a claim. Lupe is too busy in a meeting and can't get back to me. It's ridiculous that I have to drive around with a broken rear mirror because of their machine can't operate correctly. This company isn't too professional when it come to customer service. They delayed your concerns and complaints like you are lying and making up stories. I suggest that they need training on customer service. read more

First time visiting was a few weeks ago and we have now brought both of our cars twice! Road trips get the car a bit dusty. Love the service. Great price and complimentary items are an added bonus. The set up makes everything super easy and efficient. Great vacuums and even compressed air to clean out hard to reach areas. There is also something to be said for politeness ... Ma'am and Sir. :) read more

This one is my favorite location. I come about once a week and it seems like they just keep adding more (this week they introduced complimentary dash board wipes). I think it is definitely worth it to have a membership with them and the staff is always super friendly, and my car always looks good :) read more

I moved from Bakersfield where I had a membership at a place called Cruz Thru and was going to really miss the convenience, was thrilled when I found Surf Thru and it is exactly the same thing. I love the membership plan and the convenience of the carpet washing and all the supplies you need right there. If you like a clean car and wash often ...this is the place! read more

Usually a quick and easy process that gets my car clean at a decent price. The vacuums are free so although I have to do it myself, I'm not complaining. This evening, I unfortunately came at a busy time as they were having a special for Fresno State students. Not too bad as I just went through the non-cashier lane. In the wash, cars were honking and the process paused. I subsequently stopped my car, causing it to get stuck. So I drove off without it being completely washed. One of the female employees came after me and told me to pull to the front where she'd help dry off my car. She brings over a female coworker (who directed me in the lanes) and a male coworker (who was wiping windows prior to entering the wash). They conversed amongst themselves and I told them what happened. Because I exited prematurely, she said my car was still a bit dirty. She directed me to re-enter the wash (without a charge) and that one of the guys will walk through it while my car is inside to ensure my car is clean. Kudos to Lupe and her team for great customer service! It was my fault but they helped me anyway. read more

I took my car for a wash on Feb. 8th, 2020: the car in front of me was stuck somehow but the tracks kept on moving forward. There was so many suds, soap, and brushes cleaning my car that I didn't see what was going on. The tracks pushed me into the hitch of the car that was stuck in front of me causing damages to my front bumper. Surf Thru had me do an incident report and sign it. When I asked for a copy, Estavan, the manager told me that he can't give me a copy. I asked if I can at least take a picture of it, he told me, "No." I asked for their insurance information, Estavan told me that they don't have insurance and will be paying for my damages "Out of Pocket." How can a business be in business without liability insurance? Estavan told me that he will be calling me Monday, Feb. 10th, 2020. I got a call to go get an estimate for the repairs. I did the estimate on Feb. 14th, 2020. It's been a week, I called them everyday since I got the estimate and they have been dodging me. So, I reported them to BBB. I hope they read this post, because I plan on putting them on blast until I get my car fix with a car rental. This is my only car. read more

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Love Love LOVE THIS CAR WASH! The Employee's are Great! They provide the best customer service. They have monthly memberships at the best prices I purchase the Ultimate Unlimited Wash they charge $12 for ONE ultimate(their highest wash) or you can get a whole month unlimited for $30!!! Surf-thru is my ONLY wash spot! When you vacuum your vehicle you will even be greeted by someone to make sure you were completely satisfied with your wash what other place do you know cares that much about there customers? Try them out or miss out. read more

I love this car wash. Ive been coming here for the past 8 months and never had any issues. Staff is really friendly and approachable. The preppers are really hard workers, they do their absolute best to try and scrub off all the bugs. I love the complimentary items that come with the washes; trash bag, air freshener, dash whip, newspaper, & coffee. The vacuums work really well due to their powerful suction. They also have these neat air compressors that you can use to dry the wet spots on your car that the blowers missed. read more

Employees are very nice. Great place to wash and vacuum your car. Affordable too! My car always looks great after so all the equipment works well. read more

Customer service is great. Such an easy fast good car wash when much needed. There are a couple different prices but I do believe you get what you pay for. Always go with the ultimate! It's worth it. It cleans up really good for being an express wash. It doesn't dry your car entirely but that's common sense. read more

I used to always go to Red Carpets Ride n Shine but after a little while when Surf Thru opened up not to far away from the Red Carpet spot that I went to (Shaw/Willow- Clovis), I tried it out and I got hooked. First of all the cashier gals are always nice and friendly. Everyone of them always have a big smile. The deals are great. I always get the Ultimate package which comes with a scent of choice, newspaper, trash bag and now a dashboard wipe. The best thing about the Surf Thru's though are their free vacuum area. This is really what got me hooked. It seems like the staff keeps the place pretty clean. Love this place. read more

First time trying this car wash today. Pros: Great vacuums and mirror to guide you when going in. Cons: Not enough water to wash off the soap, so it left dirty stains on my car still. Overall, I felt that it didn't give my car a clean enough wash. I use to only pay $10 to get a wash and it did a lot better than this $12 wash that I got today at this place. I would come again, but only when I need to vacuum as well. But hey, they have great staffs! That's another plus. read more

I'm currently going through the wash and wanted to give a shout out to Tori who gave me great customer service not because she has to (although I'm sure it is policy)it is because it is in her nature. I wish you all the best Tori! You will go far in life! Keep attracting goodness! I'd hire you and I'll come back to the Shaw and Helm location again. read more

This is the best express car wash in Fresno/Clovis, CA. I have taken my car to Jack's, Red Carpet, and Great American. All these places have sub par washing systems and unfortunately have employees who don't take the greatest pride in their work. While I understand some people don't want to get out of their cars, the only way to really clean the inside of your car is to do it yourself! As for the exterior wash, I have a Jeep Wrangler which is often the victim of bug splatter (due to the aerodynamics). I got the ultimate wash and upon exiting began drying the Jeep. At this point a young employee walked over and noticed that bugs were still on the front grille. He offered for me to take the Jeep through a re-wash (of the same ultimate wash!). After doing so, I was approached by an employee by the name of Israel. He noticed the bugs and said, "I'll take those bugs off." This young man went to the car wash area, got bug remover and personally came over to scrub the bugs off the front grille. Needless to say, that is enough customer service to keep me coming here for years. Thank You Israel for your help. I would encourage Surf Thru to promote such employees so the their business can continue to prosper! read more

Every time at this location and the herndon and Sunnyside location, when you order the ultimate wash (or any wash with tire gloss), check your tires, it's either one side has it or no tires have it. Every time..... if you notice, you can go through again. Frustrating when you forget to check and notice a day or two later.. read more

I am a member of this carwash for the past few years am a handicap man so when I notice that my car has a lot of little scratches on my brand new car i ask to speak to some one I also told this man I was handicap if some one could help me the Ness car wash always comes out to help me dry my car even vacuum so this man who later found out was a manager he never can out or sent anyone it was not busy there were lot men there so I had to go look for some to talk with about the scratches on my from the brushes it was the same guy I told him about and he took pictures and ask me to write my name and said some one will call well the guy called said we are not doing anything I told I was asking for a paint job or for a wax just wanted them to know and this just they could not doing anything cause it was not cause of there brushes I only go to this company no other carwash I don't drive much I was not very happy the way handled this and I am going to cancel my membership and I will also post this on my Facebook and ask my family and friends to not go to this place and to cancel there membership I hope they read this so tired of the way I was treated very poorly read more

Good, quality wash. Super loud rap music in the vacuum area lost this place a star. Plus, we asked for the epic, and got charged for the standard. She said she could void it out but the double charge would take a few days to go away, so I stuck with the standard wash. read more

They are awesome! Every time I go there my car looks great. Friendly people, and quick service. The best car wash in town!

Have a monthly membership. Quit going to this location. Serious training issues. Always have new people at the booth that have trouble ringing tickets. Takes WAY too long to get into the wash at this location. Other ones are better!! read more

Went in for a quick wash ended up with a dang hole in my tire! Just fyi for everyone else! Don't go there!

Coming home for alittle time off from work and coming from the desert my car is dirty this is the place I go before going anywhere to get my car clean read more

They just can't seem to get the bugs off the windshield. I specifically tell them just scrub the windshield and don't worry about the rest of the truck. I usually have to go through twice when I have time. It's basically where you drive thru and get the dust off of your car. If you want a real car wash take it A Hand Car Wash. They're about the same price and do a better job read more

Super unprofessional ive seen a worker give free washes more than once to friends. its happened to be a girl named miranda. I think that's so unprofessional and don't think its fair. read more

Ten dollars is a little excessive for a car wash. So I would expect my car to be clean .I shouldn't have black on my hand after running it across the hood. Horrible read more

Very good customer service, the staff are friendly, clean place, cost effective, not too crowded most times.. I definitely like this better than red carpet. read more

This is an excellent express car wash. Cashiers are all very friendly! Every time I go I receive a complementary air freshener with my ultimate wash. All the washes include a complementary trash bag, dash wipe, newspaper, coffee, and FREE vacuums. The hard working guys scrubbed my car before entering the wash. They always look sharp and always have a smile. There's also someone always out attending the needs of their guest, in my case they helped removed some of the leftover bugs. Great customers service! read more

Surf Thru Express Car Wash - Check it out yourself! - Car Wash Near Me - Clovis, California

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Very rude manager name aaron, seems last couple time iv visited he seems agitated and unfriendly.

This is the best place to get a car wash! They have the best customer service I've ever experienced. And not just comparing them to other car washes. Their staff is always friendly, happy, and very helpful. I come in to get my car washed every 2 weeks and not once have I been disappointed. read more

Alwaya soap left on my car ugh even with the most expensive wash have to wipe off myself

Excellent customer service Shannah offered all the complimentary items and was knowledgeable on the car wash products. While I was vacuuming my car the manager Gabriel came out and was extremely friendly. Definitely my favorite place to wash my car. read more

Excellent customer service. Very professional and friendly staff. Only carwash I will trust to wash my BMW.

The service here was great and my car came out looking brand new! The employees are always friendly as well and they do a great job. Definitely coming here more often read more

This was my favorite car wash but the kids who work there lately in the past year make many mistakes. Im not coming here anymore. I usually pull further back from them when I enter so they can take more time to clean the front of my car off because thats the worse with the bugs. They dont scrub it enough and dont lift my windshield wipers to clean under there. Once I paid for the $12 unlimited wash and the tire shine never sprayed. I went back thru 3 times (wasted gas) and it didnt spray anything. It wasted my time. I didnt come back for a while until today. Today had me fed up because I used a gift card for my wash and then bought towels with my credit card. The skinny girl with long curly blondish brown hair emp #384 (on my receipt) charged me a wash on top of the towels. So I was charged twice. I had to waste gas to come back later in the evening. I originally called 5 times before I came by and the phone rang and rang. No one picked up. When I asked her about it she said she didnt hear anything. She literally said to me about 4 times "im sorry about that" with not even looking at me. When people say that so much it makes them seem even more fake. Sorry sorry sorry sorry sorry sorry. It makes people look even more insincere. Its annoying. Im not coming to this location anymore. read more

It's cool. Nice wash for $12 and you can go through the wash again if you're not satisfied. They have a bunch of vacuums. The black air fresheners smell good I just wish they wouldn't charge for extra. read more

I go to Surf Thru all the time and there's this one employee named Alfredo who stands out from the rest. He is one of the preppers and every time I go he's always helping everyone out to see if they need anything. He's always working hard and is kind! Love Surf Thru over all :) read more

This is one of the BEST express car washes in the Central Valley. I've been to their other locations in the area and none of them compare to this new one on Shaw. It's really nice, clean, and not as busy so I'm not rushed while vacuuming. The wash always comes out great for my vehicles and if not, I am always welcome to go through again until I'm satisfied at no extra cost. The customer service is a 10! The cashiers are always welcoming and smiling. Although some of the gentleman scrubbing could smile and look a little more excited, but it's a car wash. Otherwise, very professional and will continue to come back again. I'm still considering a monthly plan but I'd rather prefer unlimited washes for multiple vehicles at a reasonable price. read more

My car sustained damage while going thru the Surf Thru car wash for the first time. I've been through many other car washes, but there machines seemed to be kinda violent. Anyways, I noticed later that my rocker moulding which goes along the lower side beneath the door was missing. I tried to call them, but nobody answered so I drove over there and spoke to a mgr. to find out if they found the moulding that came off my car, and they did. They did some investigating and feel their machine did not damage my car, and are saying the moulding had prior damage that when I reached the blowers, caused the air to catch and panel to fall off. For one, my car is practically in immaculate condition and there was no damage that would have caused air to tear a part off my vehicle. I went back down there and they let me see the video. The video only shows front and rear view and side view just prior to entering the car wash. I watched my vehicle pulling up prior to going thru the wash and there was no damage in the area of question whatsoever, the moulding was secure and in tact. Then at the end of the wash the blowers were going and in the video you can see the moulding come off and fall on the ground. I inspected the part that came off my car and appears something in the car wash got caught on the moulding and pulled it off. denied liability and I continue to pursue the car wash for the damages. read more