Took my Tesla here for insurance claim body work. Not a lot of shops will take Teslas. Tosha was the estimator and one who kept me updated on the process the entire way to the end of receiving my car back in amazing condition. Freeman knows what they are doing. I will use them again if I have the need. Highly recommended. read more

It started the way these stories always do: A luxury car that looked like trouble in heels. She had the curves, the shine, the kind of allure that makes you stop thinking and start believing. Except the first time I met her in a PNW downpour the windshield wiper flapped uselessly like a limp handshake. Replacing the wipers was contractual. Basic safety. A correction to meet the State's prim-and-proper dress code. Still met with a laissez-faire attitude. When I picked her up, her glasses were still broken. I took the fix into my own hands--parts shop on the way home, a couple of tenners, a little elbow grease, done. Next up, the key fob. The emergency key was missing, the kind of detail that only matters when it matters. I brought it up, like an old lover who still believes a wrong turn should end with a nightcap and an apology. Instead, it turned from good cop to bad cop faster than a red carpet turns into a doormat. Then Murphy made a house call. The battery went low. She wouldn't let me in, like a partner who caught me gambling with the rent money. I used my one free call to get a locksmith to bail me out. Time and money burned on something promised on the first date. Next the check engine light blinked into life like it couldn't wait to hand me a bill and a lecture. Still loyal, I went back to them instead of the brand shop off the two one seven. One tip slipped across the bar after another. Reassurance she was safe to take out on the town without having to constantly look over my shoulder. It was just a false trail that kept circling back to the same code I heard on the scanner from day one. I was being led on a wild goose chase and suspected I was the stuffing. After months of silence and no new leads I picked up the phone to reopen the case, like a jilted ex dialing a number I know I shouldn't. The witnesses had "left." The records were "tied up." I was told the specifics about the prior investigation were withheld for "legal reasons." It read like the old standards had left the building, and she'd taken her charm with her. Trusting my first instinct, I took the old girl to the brand shop, the place that spoke her native tongue. They handed me the facts. No passing the buck. No song and dance. Workmanship you could hang your hat on. I'd finally gotten the full meal deal, but I'd lost my wallet in the process. I figured I'd give Freeman one last chance to make things right. I'd played this scene before, back when deals were clean and handshakes meant something. Back then, I had a number in my head and they hit it like a sharpshooter. This time it was a slow middle school dance on a wet gym floor, and every step felt wrong. The numbers didn't add up, even the Kelly Blue Boys gave me the kind of look you save for a three-card monte table. Sure, I could take a bruising, but I hadn't signed up to get rolled. The relationship ended with a love letter that read like a case file, our entire history laid out in black and white, followed by a reply that never came. Freeman was a name I'd trusted since I was a rookie twenty years back, the door I knocked on when I wanted a fair and honest deal, the place I sent friends, family, and associates. Somewhere along the way, it seemed they traded the Freeman name for the Saul Goodman Sunday Special. In this town, some places sell you a promise the way a magician sells you a trick. You watch the shine. You miss the move. I gave them every chance to play it straight, but instead I got a different story each time, ended up with the bills, and found myself alone in the rain without an umbrella. Ragged, like a mark who realized the gig too late, I closed the file, because sometimes that's the only win you get. Take a walk. Don't look back. The rain will wash the footprints away. read more

Took my truck here for a detail and there was a snafu that occurred with my vehicle. They went above and beyond with making it right. Making it better than before. These guys understand customer service and I highly recommend working with these guys. Other places could learn a thing or two from Freeman. 10/10 recommend to all my friends. read more

Mercedes dealership wanted over $1,000 for a service. Freeman did it for under $500 and was perfect. I only use them. Their service dept is 5 stars. read more

I bought a car from Freeman and had a great experience. When my car had an issue, I brought it to Freeman. That was a mistake. The good: 1. They kept me updated on what was happening. (I had to have my car towed in, so I was not with the car.) 2. They were able to work on my car on the same day I had it towed in. The bad: 1. Even though my car was locked up and could not be driven, they only found error codes they reset. They said they thought it was just random and should not happen again. Yet less than a week later, and the same thing has happened. My car is un-drivable. I now have to pay again for a tow and additional cost for diagnostic and repair at a different shop. (This time I am bringing it into Hyundai service.) 2. A small thing, but other service places I have brought my car to gives me back my car washed. They did not wash my car even though they have a full service wash right on site. 3. Their pricing for diagnostics is expensive, but I did not take off a star for that. However, they charged me 3% for using my credit card without informing me. I signed the sheet with the price. I got home and noticed it was more. They had stapled on an additional sheet that showed 3% for credit card. I understand charging for credit card use, but this should be pointed out and the cost shown on the form I am signing BEFORE I pay. read more

Tosha is AWESOME and they repaired my Tesla Model 3 (performance) perfectly. My Tesla ran into another car when I was using the summon feature, and this repair shop clearly has lots of experience with Teslas and repairing them back to their original state. My car had damage to the front door, the passenger side door, and the rear wheel weld. This team was able to fix everything, paint it, detail it, and I get it back to me within less than 30 days. Thank you Freeman motor services for all your excellent work. I will recommend you to all of my Tesla friends and anyone else I know who needs bodywork and/or detailing services for their vehicles. Special shout out to Tosha for bearing with me and helping me deal with the Tesla insurance agent to process the claim. read more

I enjoyed working with the Freeman team! David was very helpful, knowledgeable and didn't pressure me to make a decision. Colby made the financial aspect of my purchase easy. I highly recommend working with them! read more

Unfortunately, the rating for Freeman has gone steeply south. This used to be a place to take your expensive baby for exquisite detail and minor repairs. Not anymore. They've gone the way most garden variety corporate shops have gone - reduced quality AND if you want minor repair work done, they're multiple months out. As was explained to me by their service guy " we've been really busy ever since we got certified." Word to the wise, being an insurance shop is nothing to brag about...and most people I know aren't going to put a minor repair on hold until August just because you're too busy. I'll miss the old Freeman. We had a bunch of great years. This was one loyal customer who will never go back there. read more

Excellent customer service and responsiveness! Would highly recommend to anyone with a luxury/premium auto

Horrible body shop!! So bad I can't even believe they are allowed to operate. That aside, they get decent used cars and cars inventory is fresh and in most cases, good history. read more

*** Great Place to buy a car! A positive shopping experience, with professional staff and located in an exposed timber frame building near downtown. It's virtually impossible for a car dealership to earn a positive rating from customers. Unreasonable expectations perhaps or too many moving parts I suppose. But we have found Freeman Motors to be one of the best auto buying experiences we've encountered. We have multiple friends from Portland, Hillsboro and Bend who've been happily buying from Freeman for years. So that's a "plus." It's nice to look at several, slightly used, (different) late model vehicle brands in one location. Yesterday after business in Salem, we zipped up to Freeman in search of a safe car for our newly driving daughter. Our mission successful and complete for our daughters car. But we also left the dealership thinking about buying a car we would have never considered (Autobiography at $83k) because of its spectacular fit & finish and remarkable limo-like rear seat. A fun, productive, and pleasant experience overall. read more

See all

In the midst of a global supply chain shortage and massive log of customer cars needing attention, Freeman was able to accommodate my schedule, and also store my car during the cold winter months while awaiting a technician and parts to arrive. Numerous other body shops were unable to schedule anything earlier than over a month later, and also refused to accept my vehicle until that time. The work performed on my vehicle was timely and only held up by supply chain issues. I will be sure to take the car back for future service! read more

Scheduled a Pre purchase Inspection for a Porsche Boxster Spyder. They were able to accommodate me on a short notice. Great communication and very good price. If I lived in Salem, I would go to this autoshop for my vehicles. read more

I would advise against Freeman. What used to be a great dealership with a local/mom and pop vibe, salespeople and a service center that you could trust is now just another used car dealership. Our most recent, and final, experience with a car we had purchased from Freeman that has had a litany of mechanical issues, ended with them attempting to overcharge us $1,500. They corrected the price only after we questioned the charges and went through the bill line by line. Had we just accepted them at their word on the final bill, we would have never known. The smooth and calm demeanor of the associate acknowledging the 'error' told me all I needed to know about their business practices. After driving the car home the dashboard lit up "PSM Loss", "Fault engine control", "Auto Start/Stop disabled". This is a car we've only driven 5k miles, has only been serviced at Freeman, and was assured to us that it had a thorough inspection. Of course that's from the same person who just miscalculated our bill and attempted to overcharge us $1,500. This will be the last time we go to freeman. Unfortunate because it was always our first stop to look at cars. I will also make sure that I tell as many people as possible about this experience. Buyer beware. read more

The staff at Freeman has always been good to us, and especially the past couple of weeks after our Volvo was hit & seriously damaged. Freeman helped interface with our insurance adjuster who ultimately determined the car was a total loss. Tosha, the service manager, helped with a lot of the communication to the insurance & helped guide us through the process. Thank you for your help during this tough time! read more

If can give these guys a -5 stars I would. Worst service I've ever experienced. They've had my wife's X6 for almost 2 months now. They have set at least 5 or 6 dates for us to pick the car up and every time we get to the set date they change it again. I understand that time has change and things are different now but some of this is due to human error. I've been told that they've ordered the wrong parts a couple of times by one of the employees. The manager, which I believe his name is Spencer, sounds like he's young and very inexperienced. He tells us how's he's compensating for us but it's not about that. WE WANT OUR CAR THAT WE PAID FOR!!! We thought we was doing the right thing by speaking Marshal, which is Spencer's boss but it got even worst. He had more excuses than Spencer. The last thing that he told me wife was he was going to have the shop call my wife and we haven't heard anything since. I pray...I beg you...Do not take your vehicle to them. This is one of the worst customer services that I have ever experienced. read more

I purchased my car at this dealership and had a great experience so I came back for regular service. The Service department is great to work with. They answer my questions and give me options about what's needed and what can wait. This gives me confidence that my car is in good driving condition. I've been back a few times and they will continue to be my first choice for service. read more

Dropped my truck off a week ago. Was told it would be done on a certain day, waited until a week later. Understanding with current weather and covid policy. But.. Dropped it off with just under a half a tank, got it back on fumes. Literally 13 miles to an empty tank. Not cleaned. Spent over $2k and second time given excuses why they couldn't finish the job with ample time. Could have had same job done at half the price at many different locations but came here because work is solid. Just wish the price matched the services. Expect to pay top price but receive secondary service. read more

I really appreciate Freeman motor services. I bought my car from them and have been using their service department for years. Their rates are better than others and I really trust their service advisors. My car is now 5 years old but runs and feels new. In addition to service, I've bought tires from them and had my car detailed- every service has exceeded my expectations! read more

I dropped my Jaguar at this shop to have the transmission replaced, along with a few other things. Maija was very easy to work with. She was very professional and always kept me aprise of what was going on, which I really appreciated! I picked my car up and it runs like a champ! I will definately be a repeat customer, if needed. Thank you!! read more

Jake and Maija were great assistance when my boyfriend dropped off my Subaru Outback for service. Really pleased with the overall experience and will definitely bring my car back! read more

I didn't plan to write a review but since you asked. I am not sure it was COVID stress or this particular service adviser didn't like her job. I spent almost $1000 here for the auto spa but when I asked questions, I didn't feel welcome. She wasn't informative. She wasn't friendly. I felt like they were doing me a favor. Tosha lol. I gotta say the name doesn't match the face. read more

As usual, Mike and his team did a great (and cost effective) job on our Porsche Macan. We've had our car serviced there since we purchased it from Freeman and have always had great results. Now, if we can convince them to have a loaner available.... read more

I had them auto detail my Audi RS5 and they did an amazing job. I was so impressed, my car has not looked that good in a long time. I think they are the best in Portland. read more

Freeman Motor Service - Auto Repair Near Me - Portland, Oregon

I had to have some minor body work done on my Tesla recently. Tasha and the team at Freeman were great at assessing and estimating the repair costs, ordering the parts, and performing a timely repair. One small part was missed on the ordering, but that will be taken care of next week. They also helped organize a rental car (at a good rate) for me and got it returned when I picked up my car. Very pleased with the whole process. read more

Freeman Motor Company is a stand up company that makes it a great pleasure to work with them. After buying my range rover from them, the check engine light came on and the heating system failed. These are used cars, so these types of things can happen and get overlooked in the checking process. I took the car into their service center and Maija was amazing. She got me scheduled in, informed me of the diagnosis, and even got me a rental while my car is getting fixed. I definitely recommend Freeman for your luxury car needs and their service center as long as Maija is who you deal with. read more

I've had my Honda Civic in for service ever since Freeman took over the spot on Macadam from my previous repair guy. (It always looks so humble next to the Range Rovers & Audis.) Freeman is not the cheapest show in town but I have always had good service from them and wow, they clean the car, inside & out; no other place does that that I know of. read more

I got my dream car from this place and they're the BEST!! Very friendly, efficient and they know exactly what you want. My cousin is picking his next car from them now, and my husband is next. read more

LOF and detail, along with brakes. Very pleased with all of the work. Well done and the communication with the service department was exceptional. Everyone was professional yet friendly. We will be back. read more

I've purchased many cars from Freeman over the years and use their auto repair/spa services during this time. You can always depend on fair prices, transparency and thorough quality repairs. Whether it's Dennis, Maija, or Brianna, I've always had a great experience with them maintaining our cars. If you haven't used their auto repair services, I highly recommend Freeman Motors for auto repair and a great place to purchase off-lease quality autos. Thanks again Freeman! read more

Mike Simmons in Salem Oregon repairs every vehicle like it's his own. He is meticulous. Our family relies on Mike for an honest, affordable repair. Thanks Mike! You're the best. Then Mike retired and sold his business to Freeman Motors: 3.19.20, I dropped off my vehicle at Freeman Motors for a collision estimate at a shop they acquired last year 3.25.20, Freeman Motors still had not provided an itemized estimate for the repair. When I pressed for the estimate I was told I have to sign over the authorization for the repair to them first. I do not sign over repair authorization without an estimate. I do not deal with thiefs. Car was delivered to Leif's Collision. Do yourself a favor, avoid Freeman Motors, David Long "estimator" and Freeman Motors dba Mikes Auto Body & Paint in Salem OR. Boy I sure miss Mike Simmons! read more

This is the third time I have used Freeman. The first was detailing two cars. The work was very good and the price was a special deal price. Next I had an older car that I hoped to sell. I needed touch up paint. Though it was not a "proper" paint job I was pleased that they were willing to do what I needed, as the shop I had used in the past was bought out by a big firm and no longer was willing to do "just a little" or a less than complete redo of a chip or dent. The most recent was front and rear bumpers and two wheels, a couple years of dings or scrapes here and there. I am delighted. The car looks brand new (well, the tiny ding on the door is still there as they only did bumpers), with great paint match, and they did a nice cleaning (not detailing) as well. read more

From start to finish, by far the best experience I have ever had with getting my car serviced or detailed. The attention to customer service was exceptional and the car detail of the interior and exterior was absolutely perfect! The interior looked like a brand new car. I will never use another detailer.....period! Highly recommend these guys....Jeff read more

Great job Freeman auto spa !! I bought a discount coupon for auto detailing from John came by my office great sales presentation! I was blown away when I picked up my car!! Thanks John for coming by, I will definitely use Freeman auto spa in the future!! read more

I took my Audi Q7 in for some repairs, and Chris Tate helped with my service. He was very friendly, professional and GREAT at communication. Communication is really huge for me, and I can't express enough how impressed I was and still am. I know next time I need to go back, I will request his service again. They did amazing work and even washed my car and vacuumed it. My last experience wasn't that amazing, but he turned my view around. Thank you so much. Someone give this guy a raise! read more

I would give them 0 stars if I could. I have had 2 very negative experiences at this place. The first was shortly after I purchased my Volvo from their dealership. 1) I took my Volvo in to get the clear bra applied. After picking it up I will admit It never occurred to me to inspect it for damages. I left it parked in my driveway for 2 days, and noticed when I went to open the trunk that one of the tail lights was shattered. It wasn't fully broken just shattered. I looked around the trunk and the rest of the back of the car to see if somehow another car hit it but there weren't any dents or scratches of paint from whatever hit the taillight. Mind you being hit by another car was far fetched since my driveway is up hill and I had it parked at the top with no way of anyone hitting it. I called the shop, spoke to Tosha and explained the situation and asked if she could ask her staff if they knew anything or look into it. She said she'd call me back after the Thanksgiving holiday. NEVER called me back, so I called them and they never returned my voicemail. I let it go since I couldn't prove they caused the damage to my taillight. 2) The 2nd was last week when I again took my Volvo to get checked for a water leak from what I thought was the sun roof. They couldn't find the leak. So I picked up the car... For starters they left it out in the pouring rain so my car was wet when I got in. Then to add insult to injury, as I'm driving down their driveway/lot water started literally pouring in from behind the rear view mirror so I'm trying to catch it with a towel to avoid the dashboard and center console getting wet and potentially frying the computer. I was so preoccupied with this and focusing on the road that I didn't notice until I'd gotten about a mile away from the shop that my windshield was shattered. I called Freeman right away to find out what happened. Spencer asked me to turn back so he could personally look at the windshield. He of course denied knowing anything and asked if it happened after I drove away from their parking lot... this of course was not the case since my windshield was intact when I dropped off the car that morning. He said he'd review the cameras and get back to me in the morning. He NEVER did. I called at least 3 times last Thursday to talk to him and see how they were going to fix the windshield before I got a call back from him. He said the cameras didn't show the windshield being struck by anything while there and hinted at the windshield being "cracked" before I had dropped it off the day before. He washed his hands of the problem and said they weren't responsible and that I should file a claim with my insurance. I refused to go with this and demanded they fix it. I later called the Freeman motor dealership and spoke to Aaron another manager. I explained the issue and he said they'd get back to me. And guess what!? THEY NEVER DID. read more

Freeman services is my new go to shop. I wanted to do some repairs on my car before selling it and they were very helpful in what would be best. Not only that but they were very respectful of my budget and did a great job for a very reasonable price. Every one was so kind inside and I even received a call with advice regarding my vehicle. The fixes got me a much higher return on the vehicle I was selling. read more

Absolutely love this company and the service they provide! It takes some time to get your car back, BUT, worth the wait!! They are very thorough in the service department! Not only do I take my Porsche for service which I purchased from Freeman and absolutely love this car!! I am now taking my Mercedes to them instead of the Mercedes dealership!! read more

The staff at Freeman Motor Service & Autospa are in a league of their own. They are results oriented professionals with a well seasoned team, and wonderful customer service. My entire family services cars here & I have to say, they are the best of the best. You won't be disappointed. read more

I've been using Freeman for years and they are great. Very friendly, reasonably priced and trustworthy. My service rep is Chris who is amazing but everyone there is always willing to help! read more