If I could give zero stars I would. From the start to finish this company was a nightmare to deal with. There was zero follow through, no clear communication and horrible..I mean horrible customer service. When you use a travel agency, you expect them to take care of the details, to have your best interest at the top of their list. We literally had to chase our travel agent Andrea down at every turn to get information out of her. She was never available for a telephone call and used her personal life as excuses to why she couldn't have a call or two with us. Also saying that she has 300 or something clients. Like that is our fault why she can't gove us great service. There was a whole bunch of mumbo jumbo from this agency in regards fo our cruise. They told us a bunch of hog wash as we spoke with the Celebrity cruise representative on the ship. They told we'd be on a priority list to bid for an upgraded room. However, when we arrived on the ship, Celebrity had no record of that. We booked two cabins over half a year in advance and the cabins were not near each other. They also had obstructed views. Imagine paying for a balcony room and getting a view of the lifeboat. The best part was that Susan Peavey blamed us. I'll tell you what I've worked in the hospitality industry for over 20 years (luxury brand/5 star hotels)...never, ever, ever woukd I blame my guests. I also go above and beyond to give each client 5 star service. I anticipate their needs etc. This cruise was a 60th birthday celebration for my friends and a special treat for me as I finished radiation and chemo for breast cancer. I deal with travel agents every day in my line of work. 99 percent of them are outstanding. They have every detail down to a T. As they know the importance of building lasting business relationships with their customers. This agency waa the 1 percent that could care less. Here's the thing: In the service/hospitality industry mistakes are going to happen. Things that out of the provider's control. It's the recovery that matters. It's about making the wrong right We didn't feel like we mattered or were taken care of. We could have booked it on our own and had a less stressful and more delightful experience. read more

My wife and I planned our honeymoon with Susan Peavy in the spring of 2023 and we could not have been happier! Susan was very responsive and helpful with all of our questions and concerns and took the time to help us find the perfect resort for our honeymoon. She sent us a little package with all of our information regarding pickups from the airport, our flight information, etc. and it was very helpful and extensive. We needed to reschedule our honeymoon at the last minute due to a family emergency and Susan was extremely considerate and understanding and helped us reschedule our vacation later in 2024. We cannot recommend Susan enough and we hope to work with her again for our next vacation! read more

My family had the pleasure of working with Samantha K. at the agency, and we had such a positive experience! She was very helpful in assisting us with ideas for our vacation, and once we made our decision she helped us make it a reality. I had not used a travel agent in so long, but I am glad we did. She booked the ideal flights, identified a great hotel for our pre-cruise time, found us the perfect rooms on our cruise, and patiently answered so many of our questions (we had not traveled internationally in a long time). Thank you so much for helping us make memories of a lifetime! read more

My wife planned a cruise for the two of us we were set to go just before Covid-19 happened she planned @ 4 cruises before that along with the hotel reservations and plane reservations she was very good at it unfortunately my wife passed away suddenly I was told by one of the airlines that I had two years to use the plane tickets or I would forfeit them I did mention to them about my situation I had @ a month before the plane tickets were going to expire I went to Susan explained my situation she was very helpful my son and I ended up going to Florida together she made the plane reservations and hotel reservations also, my wife and I were in our early 60s my wife was the IT tech so to speak me not so much I'm still use to the paper plane tickets etc, as far as the cruise not sure what I'm going to do but I'm sure Susan will help me out again. read more

I contacted Susan Peavy Travel to plan a trip to Disney with my husband and our 13 year old son. Susan connected me to Leah who is the Disney expert. Leah was fantastic and gave me many good tips, and answered my questions (I had a lot), as the Disney process itself can be quite confusing since you have to utilize an app. I do see some negative comments that some people had not heard back, but everyone is busy and only human. Life happens, just reach out again. Additionally, Leah checked in with me the day before our trip to ensure we were all set and to ask if we had any other questions. I would definitely utilize Susan Peavy Travel again for our next family trip adventure. read more

We were so disappointed with this agency that I felt compelled to write this review. Approximately 3 to 4 weeks ago, we visited the Peavey office to book a cruise . Susan was most energetic and advised us that her employee, who was most knowledgeable with cruises, would call us the next week to help us out. Well, the next week came and went. So the next week I called Susan and she assured me that her person would call us. To this writing, I have NOT heard from anyone. Since I was told that "They are too busy", I wrote them off and will not try to use them again. read more

We met Susan Peavey Travel at an expo at our wedding venue. Once we filled out their inquiry form on their website we heard from both Susan and Samantha Kane almost immediately. We worked with Samantha for a few months to plan our honeymoon in St. Lucia and she was so great! She was very responsive and gave us some great options after we gave her what we were looking for and research we had also done on our own. We ended up doing to hotels on our trip to get a feel for the island and loved them! Samantha helped us get great deals on the hotel and set up honeymoon packages on both. The last amazing touch was a little congratulations card from her that was at our second hotel. We definitely recommend using Susan Peavey Travel for planning travel! read more

Booked a vacation with Susan. Super easy and she did all the work. Don't book a vacation yourself thinking that you'll save money because you most likely won't. Time spent scouring the internet for deals is money. read more

Website says to fill in your information for a contact back and to set up an appointment. Filled out my info. and never received a call back...? read more

I would recommend this travel agency to anyone. I planned 2 times to Beaches in Jamaica. She was very honest, and saved us money. She told us to do Club Mobay when we landed at airport, best idea ever. You get complimentary drinks, snacks and do not have to stand in long lines at airport to get through once in Jamaica. If anyone wants to plan a vacation or wedding, I recommend Susan and Andrea. read more

Susan and her team were extremely helpful, informative, accommodating and professional when they helped me and my family with our trip to Playa Mujeres, Mexico. With family members coming from different places, of different ages and having varying interests, Susan and Samantha helped guide us to the best travel options. And they were also instrumental in helping us work thru travel changes, including when our airline canceling our flight last-minute. Highly recommend! read more

I have been working with Susan over the past few months to plan a destination wedding in Turk & Caicos and she has been AMAZING! She has great connections in Turks and is always willing to go the extra mile. Every time I contacted Susan she was so quick to reply which is the exact type of person you want to work with when trying to plan a wedding or vacation. Unfortunately, we are no longer getting married in Turks due to our older family members and the distance of the flight but I would definitely use Susan for my honeymoon or any other upcoming vacations. Highly Recommend! read more

I met Susan at a wedding show during the wedding planning process. After meeting her we scheduled an appointment to meet in her office and go over our honeymoon. She was extremely helpful and knowledgeable ! She must've spent an hour answering all my questions and helping me decide the top choices for mine and my (now) husbands honeymoon. In the process she introduced me to Andrea, another agent who was also amazing! Andrea helped us plan our honeymoon registry and even went as far as printing up adorable little registry cards so that my bridesmaids could put them in the shower invites. Everything about our honeymoon was spectacular, from the resort, to the food and staff. It was exactly what we were looking for!! I will never book another vacation without using Susan Peavey Travel. I highly recommend this company!!!!!!!!! Also highly recommend Sandals Emerald Bay (in Exuma) what an incredible place! read more