My experience with the service department at Sutherlin Subaru in early 2025 regarding my 2024 Crosstrek has presented several concerns that warrant attention. Initially, a replacement mirror was installed on my vehicle. Subsequent to the installation, I observed that the replacement mirror glass lacked the dimming functionality present in the original equipment. Upon contacting a service representative, Rita, several months later, I was informed that a replacement part would be ordered. As of today, approximately two months have elapsed since this discussion, and I have not yet received any communication regarding the arrival or scheduling of the replacement mirror installation. Furthermore, attempts to follow up via message to Rita (two instances) and through general dealership email correspondence have not yielded a response. Additionally, I brought my vehicle in for an assessment of a persistent engine noise. The diagnosis provided by this dealership indicated "carbon build-up," with a recommended cleaning service costing approximately $600. Subsequently, the same engine noise concern was addressed at a different authorized dealership. That dealership diagnosed the issue differently and performed the necessary repairs under warranty. My perception was that the concern was not fully investigated or taken seriously during the initial visit to Sutherlin, contrasting with the thorough approach observed elsewhere. I am providing this feedback in hopes that these matters can be reviewed and that future service experiences reflect greater attention to detail and customer communication. read more

My 6-hour roundtrip drive from my home in Georgia for service on my 2005 Subaru Baja was worth every minute! Before taking my vehicle into the shop their Service Manager, Janet Collins, actually took the time to phone my local mechanic to discuss the problem. Upon arrival at their facility I was warmly welcomed and my vehicle's issues were quickly diagnosed by a Subaru-certified mechanic. The required repairs began immediately and I was handed the keys to a loaner car for the day without even asking! Other dealers much closer to home had quoted estimates approaching $2,000. I walked out of Earl Duff Subaru with a receipt for $500 and a sigh of relief. I've been drooling over the new 2014 Outback V6 for months and, when ready to take the plunge, will purchase it from Earl Duff Subaru. Professional, courteous, honest, sincere and dedicated are words that sum-up the integrity of that dealership. read more

We drove down yesterday, arriving around eleven o'clock. I had been texting and talking on the phone with Brandon Willis the day before and he was waiting on my wife and me when we arrived. He was courteous and knowledgeable, as was his boss. We test drove the vehicle we were already interested in and within two hours, we were on our way back to Knoxville with our new (to us) Subaru, a recent model with very low mileage. There was no pressure nor the game playing that goes on with other dealers. No trips back and forth to the manager to get prices, etc. Brandon had a number, we had a number and we worked it out to all our satisfaction in no time and we were on the road home. Good folks to deal with there. Douglas Guy Knoxville read more

I have used Earl Duff Subaru to service my car for years. I used to live 4.5 hours away and now I am 3.5 hours away. When I make a visit to see my parents and its time for a checkup I go to Earl Duff Subaru. I have known the Duff family for years. Andrea in parts always has a smile for me and asks how my family is doing. To the Greg J. from Iowa, dude you have trust issues. Every review of hours is negative and calls people liars and cheats. I can assure you no one at Earl Duff is that way. Thank you Duff family. read more

My wife and I bought a second Subaru Outback at Earl Duff over the Christmas 2015 holiday. This is the second Subaru we've purchased from Earl Duff in a little over a year. I've put 30K miles on my Outback in a little over a year and have been very pleased with the car. The folks at Earl Duff are super easy to work with and very friendly. I've never had a smoother car buying experience than the two I've had at Earl Duff. Brandon Willis was our sale person both times, and he is great to work with. read more

After comparing prices from four Subaru dealerships in three states ( including the southeast's largest in Tampa ) on a 2015 Outback Limited, Earl Duff Subaru was almost $1200.00 lower than any other offer. The entire staff at Earl Duff was very friendly and I am more than happy with my shoping experience at this Subaru Dealership. Oh yes, I love my new Outback. read more

I would just like to say earl duff subaru is a very good place to buy cars and has very nice and reliable people working there. I have bought my cars there so has my mom and never had a problem and if there was they went way beyond to fix it. I am sorry if someone don't like them then go on we and they don't need you there. Love you all at earl duff subaru. read more

They are very good people. Always friendly and always go way beyond there way to help you or anyone. I think I am the only one who has got a hybrid from them and love it. Thanks Darrell Fink, Todd fink, rocky, Tim, Chris ,Andrea, Byron, Janet(service) and all the rest. Glad to be a Subaru owner read more

I drove here rather than use Knoxville or Chattanooga - even though I live half way between them. These are quality people - unpretentious and "regular" folk. They worked hard to find what I needed. Their service department is excellent! I highly recommend Earl Duff Subaru. read more

We gladly drive 6 hours round trip (right past other Subaru dealers) to work with these good folks. Ben assures a NO-pressure, stress-free shopping experience from beginning to end. We just purchased our 3rd Earl Duff Subaru and would never consider buying from anyone else! read more

A huge thank you to Earl Duff Subaru Harriman for helping with our summer reading program, "Build a Better World"!!! You all are amazing! I appreciate all you do for the children and teens in our community!! Many thanks and God bless!!! read more

I have been going to Duff, now Sutherlin, for 20 years. They have consistently been awesome for both sales and, in particular, service. I have had five Subies and only deal with the folks in Kingston. read more