Marcia Luebkeman demonstrated her value to us as a cruise specialist a number of years ago and…read morecontinues to earn our trust and confidence with each new challenge we throw at her. She handles them all with the competence of the true travel professional she is. We recently had to cancel a long-planned cruise due to my erratic health and Marcia stepped right up and went to bat for us with Princess Cruises to work a miracle on our behalf. As long as this frail and aging body can cruise you can bet that Marcia will be doing the bookings!

So let me tell you what a pleasure to have Ole as our cruise specialist. He took care if every…read moredetail always came off as helpful and was never pushy or tried to up sell us. He checked in with us all the way until the day of the cruise to make sure we had everything ready before the cruise. Here's the best part he even sent us a welcome home card when we arrived and called and asked us how was the cruise. First class all the way well diffently recommend him to my family friends.

We've used Concierge Travel twice so far and couldn't be happier with the service! Ole is top…read morenotch. Knowledgeable, thorough and friendly. Plus, he really goes the extra mile. We've taken two cruises so far with Concierge and both times Ole has taken care of ALL the little details like printing out our boarding passes and sending laminated luggage tags. Those seem like small things but when life gets hectic it's kind of nice to know there's someone in your corner making sure you don't have to remember that stuff. We recently booked a third cruise for 8 people for next year. Ole found the best deal and alerted us to ways to save a bit of money as well. I know that Ole does a lot more than just cruises. When the times comes for our much dreamed about European vacation, you can bet we'll be calling Concierge Travel. Two thumbs up!

Premier transportation shipped an automobile from Oregon to California and their service was…read moreexcellent. They were timely and professional with reasonable prices. I highly recommend them.

I've used this service twice in the last three weeks to transport family members to events, and I…read morehave been extremely impressed with their service. Dan, who I *think* is the owner, has been in business for a number of years, and has driven many high end clients, including governors, and couldn't be friendlier or more professional. He was our driver on both dates, so I can't give a reference for the other drivers. His rates were very competitive, and his town car was spotless. I'm not sure if he does wine tours and the like, but I can't recommend him highly enough for his promptness, service, and professional and friendly manner. He will also send you a receipt prior to your transportation date, so you have everything in writing. He definitely receives five stars from this Yelper!

Judy is amazing Lady. She booked two times for me trips to Hawaii had a nice hotels with the ocean…read moreview and set up the events for us I recommend this company anytime you cannot go wrong using this company ask for Judy

We booked a trip through a travel agency in Fremont - they recommended us joining up with Judy's…read moreTravel because of the areas we wanted to see. That was a God Send. Judy ushered us to fantastic venues for dining in DC. Whenever there was a problem, she was there to remedy it and make the entire experience wonderful. We would definitely use Judy's Travels again...

If you have a travelzoo voucher- be prepared to pay ALL the tasting fees even though it's clear on…read morethe voucher that they are included. They try to get around it by saying the fee will be taken off wine purchased, but that was only the case with one of the wineries we went to. Of course they didn't tell us this until we were getting in the limo in San Francisco. Rather than make the situation uncomfortable for my friends, I just decided to roll with it. It was horribly embarrassing. 8 of us unnecessarily paid $10 each for tastings at 3 different wineries, and we totally weren't prepared for that. If your driver is Ned do not even go on the trip. When he dropped us off in San Francisco he demanded a $172 tip, and would not take anything else. He said that was a mandatory fee for gratuity, and that was not listed anywhere on the voucher. My husband offered him $120 (which I did not agree with at all), and he said no. He kept trying to strongarm us into paying $172. We were so scared, we were seconds away from calling the police. Besides having to pay tasting fees at wineries which were supposed to be included, the driver was trying to intimidate us into tipping $172? We called Alex, and Alex asked us to put Ned on the phone. By this time we were so scared and uncomfortable, we just walked away. It was a total disaster. Ned then called my cell phone and my husbands phone screaming at us calling us cowards for stiffing him. I'm sorry but we offered you $120 and that wasnt enough. No one tried to stiff him, but you get what you get especially when the voucher clearly included false advertising. I have written Travelzoo a complaint, and I encourage everyone this happens to to do so as well. There is no way this should be permitted. 7/30/2012-Edit: I have now been receiving threatening messages from Ned calling me every name in the book, and indicating that he is going to inform my work about what a filthy w---- I am. The fact that he knows where I work is disturbing- it just proves he is a stalker. If you have a travelzoo voucher do yourself a favor and just throw it away. You will pay the total price of the voucher in tasting fees and "gratuity." Now to have to file a police report against a limo driver has just added to this terrible experience. DO NOT USE THIS COMPANY.

So, this review is really 2.5 stars, which is an average of the driver, Lester, getting 5 stars,…read moreand the customer service/truth in advertising for the company and its owner, Alex, getting ZERO stars. Almost negative stars. I purchased a TravelZoo voucher for this limo service for a discounted Sonoma Wine Tour. It clearly stated on the voucher that the day would include 6 hours of limo service stopping at 4 predetermined wineries INCLUDING TASTINGS, SNACKS, a bottle of sparkling wine, and bridge toll. The trip started off great, with a nice greeting from Lester and two (halfway decent) bottles of sparkling wine since our limo was full. But! We got to the first winery and our tasting was NOT by any means included. Although it wasn't expensive, the fact that the voucher clearly stated the tastings were included was not very fair to any of the customers. We called Alex, the owner of the business, and he didn't really seem to understand our disappointment. He said the tastings are free "IF YOU BUY A BOTTLE OF WINE." Really??? So we each have to buy a bottle of wine at each of the four wineries to get the value of our voucher? How come it didn't say that ON the voucher? We asked him kindly for a refund for the costs of the tastings, and he said that was absolutely not an option. He actually said he didn't care if we were all disappointed in the way the business is run because he "knows how to run a business." He did offer us an additional 2 hours in the limo, but that wasn't really the point. We all would have been prepared and accepting of the additional costs had we been informed (or at least not lied to) before buying the voucher. Also, there were no snacks in the limo. LIES LIES LIES. Based on the pure beauty of Sonoma and tastiness of their wines, this tour was still lots of fun. Just be prepared to pay more than you were told you would.

Highly recommended, professional, cost-effective, dependable service. It's a small company, and our…read moredriver knows us by name even though we only use the service once or twice annually. We've been shuttled to/from Danville, SFO, OAK and the Cruise Line docks on the Embarcadero. Our driver has gone out of his way to assist us, be courteous and helpful - what more can I ask?

We will NEVER use Leslie Bryant at Valerie Wilson Travel again. Before we hired her we explained…read morecarefully what kind of trip we were looking to have, and our budget. We then paid her to organize our trip. She immediately outsourced the trip and the company she outsourced to came back with an itinerary that was DOUBLE our mentioned budget, our budget which was already generous and which she agreed to. After this is was all downhill from there. I ended up having to do a lot of the management of the trip and the bookings of our car transport and our tours. Not only that, but the company at the end part of the trip that she outsourced as well had us stay in a town for four days that was almost closed down, even to the point that our ferry back to the mainland was also closed for the season. I would never trust her with our travel arrangements again. Bummer.

Do not use this travel agency, specifically Yannette Edwards! I had a trip booked at the height of…read morethe COVID pandemic (April 2 - 9) and had to cancel because of a travel ban into that country. They had shopped out my air and hotel reservations to a third party agency and couldn't get my money back. They refused to cancel, stating I could only reschedule my trip indefinitely post-COVID. I don't have access to my flight credits or hotel reservation - they are holding onto everything in their name. I am out $7,000 for a trip I never took, for circumstances I had no control over. With these shady business practices, I wouldn't be surprised if this company goes under before the pandemic ends, then I'll really have NO chance at getting my money back. I'm pursuing legal action and filing complaints with the Better Business Bureau, Department of Consumer Affairs, an Department of Transportation. I've learned my lesson, I will never use a travel agency again! Update: 8/15/20 Our travel agent told us that she couldn't get a refund on our flights and they would have to apply our money as a future travel credit. She even argued with me that our flights to Belize were NOT cancelled at the peak of COVID. I contacted Delta Airlines to confirm and they told a different story, the fights were indeed cancelled and our travel agent received a refund on 3/30/20. She just pocketed the money and told us a different story. Message from Delta below.

Marie is the Best. She has helped us book fabulous vacations over the years. She goes above and…read morebeyond. I highly recommend her for your travel needs.

My family has used Marie at Galvan's Travel for approximately five years. Our first large family…read moretrip, about four years ago, was overall enjoyable, but there were several issues that should have been red flags. One family member's extra airline seat ticket was not provided to us, creating stress before our flight, and we had difficulty reaching Marie regarding our early morning departure. When we arrived at the hotel, there were also booking issues that resulted in an hour-long check-in process. Despite those problems, the remainder of the trip went well, so we decided to book through her again. This most recent experience was far more disappointing. Over the last three years, our trip dates had to be changed several times due to family emergencies and other life circumstances. Throughout that entire process, we had booked two king-bed rooms and one double-bed room. At no point were we told that king rooms were unavailable. About a month before our trip, a family member noticed that the itinerary listed double beds instead of king beds. She contacted Marie, who told us she had checked with the hotel and confirmed that the hotel had king-bed reservations on their end. When we arrived after more than 5 1/2 hours of travel, exhausted, hungry, and overheated, the hotel informed us that we had never been booked for king rooms. We contacted Marie, and her response was, "Okay, so what do you want me to do about it?" The tone and attitude were shocking and unprofessional. She told us our options were to accept all double-bed rooms or try to move to a different hotel. She claimed she contacted the hotel to resolve the issue, but it wasn't until my sister-in-law spoke with another hotel employee that a manager became involved and worked on correcting the reservation. Fortunately, the hotel staff were kind, understanding, and able to secure one king room for us while we kept the double rooms for the other reservations. Marie later claimed she paid more than $600 for a king-room upgrade, yet hotel staff informed us that the room types were the same price. What disappointed me most was not just the booking error but the lack of accountability and compassion. Marie repeatedly commented on how many times the trip had been rescheduled. To that, I can only say that I hope she never has to experience the family emergencies and health concerns that caused those changes. Clients deserve empathy and professionalism, especially when dealing with circumstances beyond their control. Rescheduling a trip does not excuse booking errors. If the reservations had been entered correctly from the beginning, changing travel dates would not have altered the room types we requested. Unfortunately, after multiple booking issues over the years and the way this situation was handled, our family will not be using Galvan's Travel again. Based on this experience, we cannot recommend their services to friends or family.