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    Swans Hotel

    3.8 (29 reviews)
    ModerateHotels
    Closed 7:00 am - 2:00 AM (Next day)

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    Scotch egg
    Nancy C.

    We stopped here for a pre dinner cocktail. Try the old fashioned...they have it on tap! We were seated right away when we walked in, but no one came to rake our order for several minutes. Once we ordered our drinks it was another while to get them. We're not impatient or demanding, but their service could be a little more timely. The Scotch egg was the best I've had. Very good.

    Faux fireplace @ Swans Hotel.
    Rachel H.

    A well located and relatively cost effective option for lodging in Victoria, Swans Hotel is a grain and feed operation dating back to the Victorian era, that in modern times functions as a Brew Pub and all Suite Hotel. Swans boasts a downtown Victoria location in historic Chinatown (the oldest in Canada) walking distance to Government Street shops, Munro Books and the Empress Hotel, and offers apartment-like rooms perfect for families traveling together. Granted, the rooms and hotel are darker and some would say dated, (others have described them as cavelike) but this is an original Victorian building. We found Swans to be a good value for all that space (this is not a hotel room, but an mini-apartment) and a good jumping off point for our Victoria adventures. Our loft-like suite did have dated decor (lots of gold brocade and terracotta colors) but they are clean and spacious. The staff is friendly and accomodating, and you can grab a craft beer in the bar and take it up to your room, which in our book is perfect for families traveling with kids who want to chat after the kids head to sleep. Our two bedroom suite included a full bath, kitchen, living room, desk, a dining table for four, a faux fireplace, free wifi, exterior private porch (into a interior courtyard) with (broken) plastic lawn furniture (that could be improved), artwork on the walls, and a second floor loft area with two bedrooms: one with two twin beds with warm duvets and a second room with a gigantic king. Basically, you have an apartment for about $230 a night, plus $9 extra should you need parking. A great value and location, but be sure to get a room in the back to avoid daily live-music. (We didn't hear a peep from our room in the back of the hotel. ) If you stay here, check out the two great coffee shops (Habit and Bean Around the World) within a block, and an excellent breakfast spot (Jam) within walking distance.

    The decor was prefect.  It was nice to open gifts and make breakfast in the gourmet penthouse kitchen.
    Jennifer W.

    Spent Christmas here with my family. Just the best spot to have a holiday get away. We rented 4 suites and the Penthouse. It made getting the family together to easy. The staff were so lovely and kind, so we brought the front desk Christmas dinner too. The penthouse was perfect for everyone together, but having other suites nearby was important so kids could get good sleep. All the Condo suites were so clean. Housekeeping here is amazing. Thank you Swans for the amazing Christmas memories.

    Kitchen
    Betsy B.

    I stayed here with my family and it worked out well. It's a 2 bedroom apartment with bedrooms upstairs but the bathroom is downstairs. There is a furnished kitchen (glasses, dishes, silverware), living room area with desk and sofa and an outdoor seating area. As others have mentioned, it is not air conditioned. It was nice with the door open but then you could hear a lot of other people just talking or playing music (not overly loud-noise just carries and the patios are close to others. There were fans provided and a ceiling fan in the living area. The location is good. Chinatown is right there and a walk down Government street takes you past a lot of stores and restaurants to the harbor area, Empress Hotel, Thunderbird Park and Parliament building. There is a brewpub in the hotel which was pretty good but plenty of other options around. It was a comfortable place to stay and reasonably priced for 4 people.

    Enjoyed our stay, but this is probably the worst piece of hotel art in the known world.

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    4 years ago

    Hotel, pub and microbrewery, what's not to like? We've stayed there a couple of times pre-covid, looking forward to our next stay!

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    Review Highlights - Swans Hotel

    The room we stayed in had two bedrooms (up stairs), a living room (down stairs), and a small kitchen...

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    Fairmont Empress - Changing room before the pool

    Fairmont Empress

    (499 reviews)

    $$$

    One of the iconic hotels in the world! Moved rooms thank you E**** B! Loved breakfast in the…read morenewly reopened Bengal Room. During Christmas week it was refreshing to have such rich hot cocoa in the lobby during the afternoons. The worst thing though was a very large powerful English mastiff which came out of their room near the elevators on the second floor and began barking ferociously. Frankly, dogs shouldn't be allowed if this place is upscale. Overall, loved the Victorian spirit of this iconic hotel.

    I'm really curious what the other good reviews are about because the two times we've stayed here…read moreit's been a pretty nightmarish experience for the most part. I will say however the location is excellent for walkability, exterior is gorgeous and the stunning colorful tulips in the spring are a highlight for anyone stopping by. Very slow/painful check in process, rooms were not ready over after supposed check in time, long wait times for breakfast at The Bengal etc. The ONLY silver lining in our experience was the wonderful hotel manager who saved the day and truly made sure we were well taken care of this second time around when things went wrong - if not for him, we would've written this hotel off completely. We do like the pool and hot tub, the Le Labo amenities and the Harbor View rooms are great for the view. Skip the Willow stream spa- the services were mediocre at best and the mineral pool was totally lukewarm; even the hot tub in the general pool area was better. Best part about the spa was the snack area with the yummy PB oat brownie bites and iced lavender + butterfly pea infused water! That said, it's definitely still a hotel with "old bones" despite the recent remodel and it shows when it gets very noisy with street traffic and buskers on the weekend, even at night. Sound insulation in the hallway is next to non-existent so you will inevitably hear the drunk Bachelorette party girls making their way down the corridor to their rooms late at night, and screaming kids in the daytime. Something to consider if noise is something that you care about during vacation. Other than historic charm and solid breakfasts at The Bengal, I'm not sure what else the hotel has going for it unless you spend a fortune on the Gold experience perhaps!

    Abigail's Hotel - Dining room

    Abigail's Hotel

    (79 reviews)

    $$$

    Abigail's Hotel is just so nice! Their extraordinary hospitality began with a phone call we made a…read morefew months before our trip (which was answered by a real and knowledgeable person). I wanted to gut-check our plan to take the ferry from Seattle, use Uber to get to their hotel (and could we please leave our luggage up front since we'd arrive before check in? - to which the answer was, "of course you can!"), and then use Uber all around town. The very pleasant woman I spoke with (those months before arriving) assured me that our plan should work splendidly, and they looked forward to having us. Upon arrival, we were greeted by two of the nicest front desk people, who took our luggage for storage, then found our room had indeed been cleaned as early as possible and was in fact ready for us for early check in immediately! The property itself is reminiscent of a period of taste and attention to detail that seldom exists any more. Our room was beautiful: spacious, with two separate bathroom sinks and a separate jetted tub and walk-in shower, plus a small sitting area and plenty of space! So nicely appointed with everything in its place, and everything working. The entire lobby and library/lounge area was also beautifully appointed, and so homey and inviting. And breakfast - included with the room - was elaborate and scrumptious. Each day features both sweet and savory options; for example, pancakes, or eggs and bacon. My wife and I got one of each and shared them. It was all delectable. And each day's menu, specially prepared and printed for that day, includes a weather forecast for the day - even with temperatures in both Celsius and Fahrenheit! We had such a wonderful stay that we hated to leave. We'd look forward to visiting Victoria again and would definitely choose Abigail's hotel again!!

    Our visit to Vancouver Island included 4 nights at this marvelous B&B styled hotel. With a long…read morehistory, the current owners made this into a great place to stay with modern conveniences without losing the old-style touches. The Library was a great quiet location, the room (Opal room) was comfortable, large, and provided greaat views out the many windows of the trees around the building. We particuly enjoyed breakfasts offered. Different each day, the quality was excellent as was fresh brewed coffee. Given the number of guests and limited dining room space for tables, the hotel requested us to pick a timeframe to dine so that the pace for table availabilty and meals were manageable. We chose 8:30A and we arrived each day with 10 minutes of that time. Worked great to get a table without feeling rushed or the food delayed in arriving! And each afternoon the chef put out a nice spread of meats/cheeses sometime, and homemade soup other times. All in all a great experience!

    Delta Hotels Victoria Ocean Pointe Resort

    Delta Hotels Victoria Ocean Pointe Resort

    (63 reviews)

    $$$

    Perfectly walkable from the Lower Johnson, Chinatown, Fan Tan Alley, Parliament House, Government…read moreStreet, this hotel gives you just the right space from the city bustle and an incredible view from the opposite side of the marina with the added advantage of multiple view points across the Songhees Park. The view of the Parliament House in the night across the water is even more mesmerizing. The in-hotel restaurant Lure is very nice and stays open until late to accomodate those late night crazy discussions that can only happen when they happen. Staff is kind and courteous. As a Marriott member, we were able to enjoy the Lounge for breakfast during our stay and their continental spread was of a much higher quality than most places. Freshly basked muffins of healthy variety like cherries and carrots really made my five-year old very happy. The scrambled eggs were a notch higher with some really good cheese blended in and seasoned perfectly. Lastly, the sourdough bread they serve was very tasty - must be local. And with the weather warmed up, you can really enjoy the breakfast on their outdoor patio facing the marina - was one of the highlights moments of our stay, especially since we couldn't get a room that faced the marina this time! Definitely a great option - we wil be back!

    A luxury hotel experience, vast property with a viewing balcony area perfect for viewing the port…read more Three people had space to sprawl out with a weekend's worth of luggage. It is a conference center equipped for multiple congruent sessions. An gym is located near a heated indoor pool. Although the chlorine smell is almost unbearable. Starbucks coffee is served on site. The staff was beyond cordial and made arrangements to store our luggage when we arrived earlier than expected. We were able to walk across a rather scenic bridge to nearby China Town, an Irish pub strip and a shopping mall.

    Victoria Marriott Inner Harbour

    Victoria Marriott Inner Harbour

    (91 reviews)

    $$$

    I am a Marriott Titanium Elite member and have stayed at many Marriott properties, but this was one…read moreof the most uncomfortable and intrusive experiences I've had. Despite having a Do Not Disturb sign clearly displayed, hotel staff entered my room without my consent, later explaining that it was a "wellness check" required when a room has not received housekeeping service for three consecutive days. However, no attempt was made to call my phone, leave a voicemail, or contact me in any way before entering. In an era where every guest provides a phone number at check-in, this should have been the first and most basic step. Entering a guest's room while Do Not Disturb is displayed is a serious violation of privacy. Additionally, I had requested and received towels directly the day before, and I had declined housekeeping at check-in, which contradicts the claim that my room had not been serviced for three days. To make matters more confusing, management later focused their response on the presence of my service dog, asking me to confirm if I was traveling with a dog. However, my dog was present with me at check-in, so it is unclear why this suddenly became a concern or why it was brought up after the unauthorized entry. What was most disappointing was the response from Danielle Powell, Director of Operations, who repeatedly justified the situation rather than offering a sincere apology for the intrusion. The tone of the communication felt confrontational rather than customer-focused. Overall, this hotel is a very poor representation of the Marriott brand. Privacy and respect are fundamental expectations when staying at a hotel -- especially when a Do Not Disturb sign is clearly displayed. Unfortunately, that basic expectation was not respected here.

    I did an overnight stay with my family last Monday. We paid for an off-season price and were…read moregrateful to stay at this hotel. Most importantly the location was great. Everything was close to this area. There was a restaurant inside the hotel as well as a pub within walking distance. I never heard of any noise throughout the stay. It was pretty quiet since we stayed at penthouse. View was fantastic. Bed was comfortable and cozy. Gym and swimming pool are was quiet. I got to use gym and swimming pool whenever convenient. Although didn't experience any issues, breakfast was not complimentary. Aside from that everything was good!

    Swans Hotel - hotels - Updated June 2026

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