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    Swans Hotel

    3.8 (29 reviews)
    ModerateHotels
    Tue 7:00 am - 2:00 AM (Next day)
    Wed 7:00 am - 2:00 AM (Next day)

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    Scotch egg
    Nancy C.

    We stopped here for a pre dinner cocktail. Try the old fashioned...they have it on tap! We were seated right away when we walked in, but no one came to rake our order for several minutes. Once we ordered our drinks it was another while to get them. We're not impatient or demanding, but their service could be a little more timely. The Scotch egg was the best I've had. Very good.

    Faux fireplace @ Swans Hotel.
    Rachel H.

    A well located and relatively cost effective option for lodging in Victoria, Swans Hotel is a grain and feed operation dating back to the Victorian era, that in modern times functions as a Brew Pub and all Suite Hotel. Swans boasts a downtown Victoria location in historic Chinatown (the oldest in Canada) walking distance to Government Street shops, Munro Books and the Empress Hotel, and offers apartment-like rooms perfect for families traveling together. Granted, the rooms and hotel are darker and some would say dated, (others have described them as cavelike) but this is an original Victorian building. We found Swans to be a good value for all that space (this is not a hotel room, but an mini-apartment) and a good jumping off point for our Victoria adventures. Our loft-like suite did have dated decor (lots of gold brocade and terracotta colors) but they are clean and spacious. The staff is friendly and accomodating, and you can grab a craft beer in the bar and take it up to your room, which in our book is perfect for families traveling with kids who want to chat after the kids head to sleep. Our two bedroom suite included a full bath, kitchen, living room, desk, a dining table for four, a faux fireplace, free wifi, exterior private porch (into a interior courtyard) with (broken) plastic lawn furniture (that could be improved), artwork on the walls, and a second floor loft area with two bedrooms: one with two twin beds with warm duvets and a second room with a gigantic king. Basically, you have an apartment for about $230 a night, plus $9 extra should you need parking. A great value and location, but be sure to get a room in the back to avoid daily live-music. (We didn't hear a peep from our room in the back of the hotel. ) If you stay here, check out the two great coffee shops (Habit and Bean Around the World) within a block, and an excellent breakfast spot (Jam) within walking distance.

    The decor was prefect.  It was nice to open gifts and make breakfast in the gourmet penthouse kitchen.
    Jennifer W.

    Spent Christmas here with my family. Just the best spot to have a holiday get away. We rented 4 suites and the Penthouse. It made getting the family together to easy. The staff were so lovely and kind, so we brought the front desk Christmas dinner too. The penthouse was perfect for everyone together, but having other suites nearby was important so kids could get good sleep. All the Condo suites were so clean. Housekeeping here is amazing. Thank you Swans for the amazing Christmas memories.

    Kitchen
    Betsy B.

    I stayed here with my family and it worked out well. It's a 2 bedroom apartment with bedrooms upstairs but the bathroom is downstairs. There is a furnished kitchen (glasses, dishes, silverware), living room area with desk and sofa and an outdoor seating area. As others have mentioned, it is not air conditioned. It was nice with the door open but then you could hear a lot of other people just talking or playing music (not overly loud-noise just carries and the patios are close to others. There were fans provided and a ceiling fan in the living area. The location is good. Chinatown is right there and a walk down Government street takes you past a lot of stores and restaurants to the harbor area, Empress Hotel, Thunderbird Park and Parliament building. There is a brewpub in the hotel which was pretty good but plenty of other options around. It was a comfortable place to stay and reasonably priced for 4 people.

    Enjoyed our stay, but this is probably the worst piece of hotel art in the known world.

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    Hotel, pub and microbrewery, what's not to like? We've stayed there a couple of times pre-covid, looking forward to our next stay!

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    Review Highlights - Swans Hotel

    The room we stayed in had two bedrooms (up stairs), a living room (down stairs), and a small kitchen...

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    Fairmont Empress - Fairmont Empress

    Fairmont Empress

    (506 reviews)

    $$$

    I first stayed at this stately hotel many years ago, when my youngest kid was a baby (so....24-25…read moreyears ago. Wow!). I remember having to order a crib for our hotel room, and how accommodating the staff were at that time. Our family had a wonderful stay here, so long ago. And since then, whenever I've visited Victoria, it's been impossible NOT to pass this gorgeous hotel by, as it sits on a huge chunk of prime real estate, on Government Street, overlooking the inner harbor and across the street (kitty corner) from the majestic Parliament Building. And the hotel itself is quite majestic, reminiscent of a castle, really. I think it is one of the most famous and most beautiful hotels in all of Canada. The hotel is known for its high tea service on the weekends, and for its posh hospitality and service. Of course, one must expect to pay top dollar for all this, plus this prime location, but to many, it is worth it. I recently returned to this hotel for a wedding and boy, I was impressed. The ceremony was held on the south lawn and it was gorgeous. What a fabulous venue, with a view of the harbor and the Parliament Building, with all the flowers and chairs on the impeccable green grass, surrounded by all the well-kept bushes and trees, with the stunning hotel as our backdrop. After we were all ushered through the gorgeous main floor and by the stunning lobby to a ballroom for cocktails and dinner. The room was large enough to accommodate all the tables for us diners as well as a large dance floor, plus room for the live musicians and the dj too. Yet despite the open and spacious configuration of the space, it felt intimate, thanks to the lighting and lay-out of tables. And the hotel staff were unbelievable. Seriously, if you plan on hosting an important and/or formal event in Victoria, you should definitely consider this venue. There is not one aspect of the event or evening I could find fault with. I thought the washrooms were beautiful. I loved the high end shops on the main floor (bummer that they were closed when I was there. I would have loved to check out some of the kick-ass purses and clutches on display in the windows). I loved the hotel lobby with the stunning organic mesh art installation suspended from the ceiling. I loved the genteel wood-paneled, gentlemen's club-like lounge....I really loved it all.

    Didn't stay at the hotel, but paid a visit to the hotel lounge. Beautiful view, historic building…read moreand excellent service (the host went above and beyond to make sure we got the seating we liked in order to watch a sports game. Thank you for the accommodation.!) Two complaints 1) lounge was understaffed. Between services. there were not enough cleaning, and the couch and the table were greasy and dirty. 2) I didn't enjoy the cocktails. Didn't like the gin & yuzu cocktail (too strong and lacked flavor) or the leechy cocktail (too sweet and heavily syrupy). It was a pity that I tried two out of five signature cocktails, and wasn't happy with any of them and they were pricey.

    Abigail's Hotel - Dining room

    Abigail's Hotel

    (80 reviews)

    $$$

    We had a great 3 night stay and do recommend Abigail's. Our stay was quiet, peaceful and…read moreenjoyable. Room 301B was very comfortable, roomy and well appointed. The breakfasts provided are not to be missed. The breakfast menu had something for everybody, and the quality of the food and service was outstanding. Even the afternoon appetizer was really good. The service at Abigail's is one of the main reasons we liked it, with the staff seeming willing to do just about anything to accommodate. Not a hotel for kids and pets, but if you like classy and old school, Abigail's is the place.

    Abigail's Hotel is just so nice! Their extraordinary hospitality began with a phone call we made a…read morefew months before our trip (which was answered by a real and knowledgeable person). I wanted to gut-check our plan to take the ferry from Seattle, use Uber to get to their hotel (and could we please leave our luggage up front since we'd arrive before check in? - to which the answer was, "of course you can!"), and then use Uber all around town. The very pleasant woman I spoke with (those months before arriving) assured me that our plan should work splendidly, and they looked forward to having us. Upon arrival, we were greeted by two of the nicest front desk people, who took our luggage for storage, then found our room had indeed been cleaned as early as possible and was in fact ready for us for early check in immediately! The property itself is reminiscent of a period of taste and attention to detail that seldom exists any more. Our room was beautiful: spacious, with two separate bathroom sinks and a separate jetted tub and walk-in shower, plus a small sitting area and plenty of space! So nicely appointed with everything in its place, and everything working. The entire lobby and library/lounge area was also beautifully appointed, and so homey and inviting. And breakfast - included with the room - was elaborate and scrumptious. Each day features both sweet and savory options; for example, pancakes, or eggs and bacon. My wife and I got one of each and shared them. It was all delectable. And each day's menu, specially prepared and printed for that day, includes a weather forecast for the day - even with temperatures in both Celsius and Fahrenheit! We had such a wonderful stay that we hated to leave. We'd look forward to visiting Victoria again and would definitely choose Abigail's hotel again!!

    Magnolia Hotel & Spa

    Magnolia Hotel & Spa

    (123 reviews)

    $$$

    I stayed one night at the Magnolia. My first ever stay at any Magnolia. I thoroughly enjoyed it. It…read morewas actually better than a similar star hotel I stayed at recently. This Magnolia is conveniently located within a very short walking distance to Victoria Harbor. It's also within walking distance to many tourist attractions, shops and restaurants. My room was very cozy. Loved using the Nespresso coffee maker. They make a great cup of coffee. I slept so well too. Nothing like sleeping on a bed at this quality or star hotel. Overall, I felt it was worth the money. They also allowed me to drop my bags at the coat check room for an hour until I had to check in for my seaplane ride back to Vancouver Harbor. I plan on returning to Victoria and will strongly consider staying at this hotel again.

    My partner and I had a wonderful stay at the Magnolia Hotel & Spa during our recent Victoria…read moregetaway. While The Fairmont Empress might be more well-known, our research told us that a hotel of its size and age would likely mean smaller, less updated rooms and maintenance challenges. The Magnolia proved to be the perfect choice. The Magnolia exceeded our expectations! During our two-night mid-week stay, every interaction was seamless -- from the efficient valet service and smooth check-in process to attentive housekeeping and hassle-free checkout. Rather than dining at The Courtney Room restaurant, we took advantage of Victoria's fantastic walkable dining scene. Our only minor comfort issue was the room temperature -- even with the AC running, we found ourselves opening the windows as wide as they would go for that lovely coastal breeze. Fair warning though: the harbor seagulls are incredibly chatty and apparently never sleep! LOL One small disappointment: our car was returned from the valet absolutely covered in bird droppings -- quite a lot! While I understand the hotel can't control wildlife, it was surprising to receive our vehicle in such a different condition than we'd left it. Would we return to the Magnolia Hotel & Spa? Absolutely! It's the perfect balance of intimate boutique charm while keeping you right in the heart of everything Victoria has to offer.

    Delta Hotels Victoria Ocean Pointe Resort

    Delta Hotels Victoria Ocean Pointe Resort

    (66 reviews)

    $$$

    The Delta is a a terrific hotel located at the Victoria Harbor. As we were arriving, my daughter…read morementioned "that place looks like a castle!" I responded by saying that place is our hotel. We made reservations for 2 nights. We didn't stay for 2 nights as my wife had a serious trip and fall accident in downtown Victoria. My wife and I spent more time at the Royal Jubilee Hospital than she did at the hotel. I only got to sleep 3 hours in the hotel after my wife sent me to the hotel to get some sleep knowing that we needed to get back to the USA as soon as possible. Our room was nice. We used our Nightly Upgrade Awards and were given a fantastic room with a view of the harbor. We were excited to stay here, until the accident. It would've been nice if they had gave us back one of the Nightly Upgrade Rewards that we used but, I didn't think about it at the time of our departure. Service was great. They were very understanding of our situation, knowing that my wife was in the hospital for that first night. The manager gave me a sandwich knowing that I didn't have time to get anything to eat. After talking with him, they allowed me to check out a day early. I was able to go their executive lounge. They provide breakfast and and evening appetizers. Soda and water are always available. It was not the hotel visit that I envisioned. My daughter spent more time here as I gave her the keys to the car so she could stay at the hotel instead of the hospital. They were very helpful and understanding. Even though it was a short visit, my wife is already planning on going back.

    Major points for this location's SIX EV chargers, close proximity to major scenic spots, and…read morebeautiful walking areas. We visited on July 4th weekend, which I would assume is one of the most busiest weekends. Despite the holiday weekend, this hotel provided the best EV charging situation I've ever experienced - there was always at least one available charger in the downstairs garage and there's two available for use outside in the valet area. I loved this hotel's outdoor walking space - beautiful harbor views with lovely landscaping and pathways of varying heights, tons of pedestrian and dog walking traffic. We brought our dog - the designated pet rooms have vinyl flooring. There's pet rooms on different floors, but we unfortunately got the ground floor level, which feels slightly shabbier as you're walking through the hallways (it smells faintly like a restaurant's dishwashing area). My only other gripe is there's three elevators and they run pretty inefficiently but stairs to the lower level (gym, pool, and garage access) were not easily found.

    Victoria Marriott Inner Harbour

    Victoria Marriott Inner Harbour

    (91 reviews)

    $$$

    I am a Marriott Titanium Elite member and have stayed at many Marriott properties, but this was one…read moreof the most uncomfortable and intrusive experiences I've had. Despite having a Do Not Disturb sign clearly displayed, hotel staff entered my room without my consent, later explaining that it was a "wellness check" required when a room has not received housekeeping service for three consecutive days. However, no attempt was made to call my phone, leave a voicemail, or contact me in any way before entering. In an era where every guest provides a phone number at check-in, this should have been the first and most basic step. Entering a guest's room while Do Not Disturb is displayed is a serious violation of privacy. Additionally, I had requested and received towels directly the day before, and I had declined housekeeping at check-in, which contradicts the claim that my room had not been serviced for three days. To make matters more confusing, management later focused their response on the presence of my service dog, asking me to confirm if I was traveling with a dog. However, my dog was present with me at check-in, so it is unclear why this suddenly became a concern or why it was brought up after the unauthorized entry. What was most disappointing was the response from Danielle Powell, Director of Operations, who repeatedly justified the situation rather than offering a sincere apology for the intrusion. The tone of the communication felt confrontational rather than customer-focused. Overall, this hotel is a very poor representation of the Marriott brand. Privacy and respect are fundamental expectations when staying at a hotel -- especially when a Do Not Disturb sign is clearly displayed. Unfortunately, that basic expectation was not respected here.

    I did an overnight stay with my family last Monday. We paid for an off-season price and were…read moregrateful to stay at this hotel. Most importantly the location was great. Everything was close to this area. There was a restaurant inside the hotel as well as a pub within walking distance. I never heard of any noise throughout the stay. It was pretty quiet since we stayed at penthouse. View was fantastic. Bed was comfortable and cozy. Gym and swimming pool are was quiet. I got to use gym and swimming pool whenever convenient. Although didn't experience any issues, breakfast was not complimentary. Aside from that everything was good!

    Swans Hotel - hotels - Updated September 2026

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