Just wanted to send a shout out to everyone at Grand Subaru in Bensonville for the support they showed me when purchasing my second Forrester from them! Love my Wilderness choice and Jorge in Sales and Joe from the Services department were a part of my decision. The kindness from the finance officer was huge surprise and Ty! Since purchased, I'm just waiting for an appointment to review the electronics in the car even though a handbook is of course, provided. What did I have to do to receive a Subi Bear? Thanks Again! Best, Denise read more

I had a terrific experience buying a Crosstrek from Julissa. I'm clueless and they were patient and extremely helpful. I didn't feel anything shady was going on, I never felt pressured, and I left much smarter than I was when I arrived. I also LOVE my new car. Hopefully the service experience is equally awesome! (the service waiting area looks really nice) read more

I cancelled the warranty because I found another at a lesser price. I was told by Chris at Grand Subaru how much the warranty refund would be. To my surprise the warranty company sent the money to Subaru instead of sending it directly to me. Grand Subaru only sent me part of the refund that I was quoted Now every time I call Chris is with a customer. I spoke to a manager today and I was promised a return call advising me of an up date. That was fours hours ago. Not happy read more

I have purchased all but my first Subaru from Grand and have never been disappointed. From sales to service, this is a wonderful place where people stay for decades as employees and customers alike. read more

Karla was a very professional sales person, not at all pushy and knowledgeable about available models we were interested in. Drew, who handled the finance and 'bottom line,' was thorough and sincere as he shared about the three service packages available. Yes, we spent more than initially intended on the package we chose, but Grand Subaru has become OUR Subaru dealership, as long as the service and maintenance needs are met well. We've had our 2025 Outback for less than a week, but we love it, it handles well and is a joy to drive! read more

I live in very rural Missouri and yet purchased our 2025 Subaru Forester Touring from Grand Subaru (500+ mile drive). They smoked any of my local dealers with their price, and were beyond amazing with helping me to get the wheels powder coated black by a local vendor up there prior to me taking delivery of the vehicle (so not a fan of chrome wheels). My wife and I took the train up to Chicago and drove the Subaru back home. What an adventure! A big shout out to our salesman Gabriel (the most patient man on earth), and Sandy in the finance office (truly a sweet person), for their no pressure approach to selling a car. I would recommend this dealership to anyone regardless of where they live at. Hey, make an adventure out of it and save some $$!! read more

Grand Subaru - Car Dealers Near Me - Bensenville, Illinois

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I'm 70 and this is the first time I felt good about leaving the dealership. No pushy techniques. Never ever heard the words about talking to their manager. They made wish I could but a car every year. Best ever car buying experience of my life! They even set up a time separate to answer any questions about things on my car including all the technology. I recommend them to everyone. And, I love my crosstrek! read more

They got the replacement wheel in 3 weeks. It's fast and looks like we got lucky...this time. read more

Grand Subaru - Gourged rim from tire installation of Cross Climate 2's - Car Dealers Near Me - Bensenville, Illinois

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Re: Jason Zapfel with the Encore Redelivery. We had an incredible experience with Jason who helped us with my new car. From the moment we started, he was professional, knowledgeable, and incredibly thorough. He took the time to walk me through every feature my car came with--many of which I didn't even know existed! His attention to detail and patience in explaining everything made a huge difference. He didn't just rush through the process; he made sure I understood how to use each feature and how it could benefit me. Thanks to him, I now feel much more confident and excited about my new car. If you're lucky enough to work with him, you're in great hands. Truly outstanding service! Ps: He make me feel so good when he clarified that Subaru Star link had no connection with Elon Musk Star link. Lol read more

I purchased my first Subaru (a Crosstrek Sport) from Grand and it was a great experience. Santi Valdez he was friendly, transparent, and patient throughout the entire process. Very satisfied with my experience and purchase. read more

Came in for a service, nice people. What I don't understand is why send a link for a "survey". Ask for it on pen and paper. Stop SPAMMING links when there are scammer links being sent everyday. Do better with your sms service. read more

Had an Outback for 15 years. Still running great but I wanted a new one. Karla was great as was everyone that I dealt with. Very knowledgeable, not pushy and easy to work with. Would highly recommend this dealer and definitely this car. read more

This review will give the details. You can decide for yourselves. I went to Grand Subaru as there was a vehicle I was interested in. The Sales person Tony, had already sent some photos of the car and told me there were some scratches on the car that would be repainted if I decided to purchase the car. We walked around the car as he pointed out some of the scratches. When we came to the hood of the car, there were what looked like scratches. I pointed to it and asked if this could also be taken care of. We did the test drive and returned to start the paper work. He gave me a paper that said WE OWE meaning the dealership would owe me. It stated "Bumper repair, paint touch up" I agreed and signed it. Tony signed it. He told me it would take about a week for them to get the car ready. We settled the financing and I paid my down payment. They took my trade in which was also a Subaru. They gave me a loaner car. A few days later Tony called with good news saying the car would be ready the next day and we made an appointment for me to pick it up. When I arrived, he showed me the car. The bumper and a few other scratches were painted. The scratches on the hood were still there. He said they could not repair it as they would have had to replace the entire hood. I was taken back. I am not an outgoing person and felt I had no recourse. They had my trade-in; they had my money. I was disappointed but did not know what else to do but drive the car home. Now on the way home I noticed a speck right in my line of sight on the windshield. I used the wiper to try to clean it away. After it dried it was still there. I forgot about it. Tony had sent me an email asking to give a review. I answered his email saying I was unhappy about the hood. He never replied. I then received a text from someone at the dealership saying if I could not give them an 8 or a 9 on the reviews, to let him know what they could do better. I drove the car again and there was that spot. When I got home, I took a Kleenex and wiped the inside of the windshield and went out and wiped the outside spot to see if I could get it clean. It would not go away. I went and got my magnifying glass. It was a small chip. I looked further down the windshield and saw another one much larger. I believe there are more but I would have to climb on my hood to find more. I'm 74 and not about to do that. I decided to reply to the text and I explained the issue about the hood and the windshield chips. Now, just to let you know this was a Certified Subaru. I found the inspection sheet and it says on there (Check windshield) (no chips/cracks) I sent this guy via text a copy of the WE OWE and a copy of the Certification. His final reply after hours of going back and forth was. He did not know what Tony and I had discussed about the hood and when the car was inspected the chips must have been small, so the car passed and then they must had expanded due to heat and cold etc. There was nothing he could do about the hood or the windshield. He said I could bring the car in and they could see if they could fix it, at my expense. What that tells me, is that the Certified Subaru program is a bunch of Bull. Anything they missed will just be explained away. The WE OWE means nothing. They will reinterpret it. They really don't care. I will not set foot in Grand Subaru, Desplaines. You can make your own decision. read more

Customer service and follow up is GARBAGE. Friendly and appearing helpful to get you to purchase a vehicle. BUT...if you need assistance post-sale..FORGET IT. Will not return a phone call. Got what they wanted..the sale. Now you, the customer, are of no use to the dealership. NEVER AGAIN. I would drive the distance to a different dealership before I would ever consider or recommend Grand Subaru to anyone -- including people I don't like read more

I just leased my second Subaru from Grand. Compared to other dealers from whom I have purchased cars, working with them has been easy and relaxed both times. Nealy, who I had worked with for my first Subaru, was always accessible if I had any questions. Since my last purchase, she was promoted to a new role but introduced me to Jeff Schade. Jeff was excellent throughout the process, answering questions and helping me navigate the ridiculous tariff situation that is approaching. For the 2nd time, I worked with Andrew in the finance office. Andrew was overwhelmed with the deals due to the ridiculous tariffs mentioned above. Still, he took the time to remember me from my last time through and was easy to work with without trying to sell a bunch of extras while completing the paperwork. Having had a Subaru for 3 years now, I've also worked with the Grand Subaru Service department for maintenance, and they have been awesome as well. I cannot recommend Subaru or this dealership enough. read more

Excellent staff and always accomodating, I have been buying cars from them for the last 8+ years and they never fail to help out. Greg from service is amazing, Ryan, Andrew, Damien, Sandra, Chris and the team are all exceptional at their job and very helpful at all times. Love the dealership and love my Subarus, highly recommend them for sales and service. read more

So I bought a car here a year ago and Afiza and the sales team were great. We had a miscommunication at one point but they were very reasonable in rectifying that. Today I took my car in for a 30,000 mile check which is a big one. And they sent me a picture of the cabin air filter and the alignment and said I needed a realignment and a new cabin air filter. I said no to both because one was 139.99 for the alignment and the other was 67.99 FOR A FILTER but they did the alignment and said it was free of charge. Then I get into my car when I pick it up and open the glove box to put the paper in and they left two dead bugs hanging at the entrance of my glove box. Like they were placed there petty as shit. That being said my service advisor was really great and I appreciated her help. read more

I wish I could give more than 5 stars to the team here at Grand Subaru Bensenville. They could not have made the car buying process any easier. Matt Drwal helped me 3 years ago when I leased my Subaru Impreza and then I came back to him to buy an Ascent as a gift to my husband. He went out of his way to answer all my questions and help me make the best choice- and he was here three years later. That alone tells you so much that the employees stay and they are like family. We had purchased our Forester from another dealer in the area and had no where near the same buying/service experience- and will only be coming here for both. We are Subie lovers for life and everyone here really sealed the deal and made the whole experience so fun. I may have not gotten my huge bow- but I know I truly got the best price with Chelsea's help in finance. PS- the air smells ridiculously good in the whole dealership - they have this thing in their air vent. It was the first thing my husband noticed when he came- just goes to show you they pay attention to the smallest details! read more

Grand Subaru - Car Dealers Near Me - Bensenville, Illinois

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Can I give this place a big negative? If they gave me a car for free, I probably wouldn't take it. I was shopping for a new vehicle. I went here based on a recommendation. The price I was given was fantastic. I asked the sales person to confirm price in writing. At 1pm I got an email confirming auto price. At 3pm I got an email confirming trade in. An appointment was made for the next day. I was very excited. At 8pm, 5 hours later, I got an email reneging the price. They upped it by more than $3,000! Sales person blamed it in a chip shortage. Also said that Subaru is no longer part of Costco car program (not true). She was amazed that I canceled the appointment. Really? Bait and switch!! No apology from sales person or sales manager. Buyer beware!! read more

Quick update and a point of caution to all: be sure to check your car (if possible) after having any work done here. Since purchasing my car from this dealer, which is a whole other story of dissatisfaction in and of itself, it is the only place I have taken it for routine maintenance (oil changes, as that is all that it has needed) due to a free service contract they gave us for the hassles during purchasing. Given that we don't drive much I was bringing it in every six months. Recently I popped the hood to add windshield washer fluid and noticed something odd... there was a blanket on my engine. And this blanket had presumably been there since the last time I had an oil change (which was about six months prior). Naturally Grand Subaru denied any involvement when I contacted them but I think any rational person can put two and two together here. So like I said: be sure to check your car after having it serviced here. You never know what you are going to find... Finally, I reached put to "Ryan D.", the Business Manager who replied to my first review, and never heard back. So much for making customer satisfaction a top priority. Needless to say, I won't be returning to this dealer for maintenance or another purchase. read more

Grand Subaru - The blanket I discovered had been left on my car's engine after having it serviced - Car Dealers Near Me - Bensenville, Illinois

I spoke with Gabriel. To anyone that reads this: I know that I am not the most informed about car prices, but I did my research and I know the price I was looking for was possible. Actual response: "So you want me to come down on my price about $6k and eat all the interest?" Not a-hole alternative: "That would mean I would need to come down close to $6k. That's not super feasible." Actual response: "So you want me to sell for $3000 under invoice?" Not a-hole alternative: honestly just not necessary, as I just clearly said "I figure come down $3k." Actual response: "Do you understand what invoice means?" Not a-hole response: there isn't one, this statement is completely unnecessary. I get that dealers need to make money, but they don't have to do so while insulting their customers. read more

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There was a part failure from service performed at the dealership. The car was out of state started smoking so took it to a Subaru dealer in that state. The dealership investigating and fixing the issue was going to charge us for new service and parts and cleaning to remove the smoke. Grand Subaru called the other dealership and explained the work was under warranty due to part failure and consequential damages. Best customer service ever. We would have paid for the new service then try to get a refund had Anthony not made the calls to explain to the other dealership. Thank you!!! read more

I purchased a cross trek sport just three days ago and I am so happy that I made this choice. Thanks to Jeff Shane who was a wonderful sales manager, whom walked me through the process and lo and behold. I am a happy lady indeed thanks, Jeff and Subaru Family! read more

The sales advisor I had Ramon was great. he was very professional and very helpful. Ramon went beyond normal to make sure I got the car I wanted at a great deal. I couldn't be happier with all his efforts to get me into my new legacy. Wish all sales people could be this helpful. Ramon thank you Thad read more

Recently purchased a beautiful car from Grand Subaru. My salesman Mark, was outstanding. A real genuine guy, and very helpful along the way. After about 300 miles, my clutch was starting to slip. Being Concerned since I just bought it, I thought "oh maybe it was on its way out and they didn't notice it". Mark said to bring it in and they'd take care of it. I brought the car in and was quoted for $2,600. On a car that I just bought? Confused by the whole thing. I have not been met with satisfactory customer support. I would not recommend buying a used vehicle from here, and would even offer caution when buying a new car here. No willingness to help their customers who are spending a great deal of money. That being said Mark is great guy, I hope he finds himself at a dealership that matches his quality. read more

We recently purchased a Subaru Crosstrek at Grand Subaru. Gabe Talipos helped us all the way. He made as sure as he could that we were completely satisfied. See him for the best buying experience. read more

I have superb service with all of our Subarus, we love Subaru, what they stand for and their excellent pricing. Great deals and a wonderful group of people to work with. read more

Wow. I really can't say enough about our experience with Ramon Cintron at Grand Subaru in Bensenville. He took care of us like we were his family. We have been car shopping for a while and found other dealerships to be... lacking in the customer service department. We were about to give up when a friend recommended we look at Subarus. We called around to a few different places looking for a Forester with one specific color/ trim option. Let me tell you, this car is AMAZING. If you haven't driven a Subaru before you really must test drive one. This is our first Subaru and we are in love. But, this is a review of the dealership so let me tell you about our experience. It just so happened that Ramon had the one we wanted, while the other dealerships had to special order it. So, we packed up our 18 month old and rushed over to Bensenville after work to take a look at it. However, Ramon was warm and friendly and was not pushy at all. It really seemed that if we left without buying a car it wouldn't be a problem. (It probably helps that these cars sell themselves.) He listened to our lifestyle and worked with us to decide on the best trim and other options. Ramon was also very considerate of our time because we had our baby with us. He was a man on a mission to get us our car and out of the dealership for the baby's bed time. So, yeah. I highly recommend Subaru and if you're going to buy one definitely buy one with Ramon at Grand Subaru. read more

Grand Subaru - Car Dealers Near Me - Bensenville, Illinois

My biggest beef with Grand Subaru was the hard hard sell on the Zurich protection plan and extended warranty. After the hard sell, there was very little support or follow up, I'm especially frustrated with the Zurich protection plans. The only thing I was given was a general phone number for Zurich which led to a phone maze. I had to use 45 minutes of my own time on the phone with several Zurich representatives to get any information about my policy. My salesperson said it would be simple. I was told there was a website to find providers, which there is not, and everything must be done through the phone. Each policy has multiple contract numbers and phone numbers for each service. I did not get these from Grand Subaru. So far, two phone numbers have dead ended at a busy signal. I'm more than a little peeved and feel swindled. Shoppers beware - I'm pretty sure the Zurich coverage is a scam. This might not be Grand Subaru's fault, but I don't think they know this product that well. For the extended warranty, Linda pushed repeatedly on the electronics, claiming they would fail on me soon (why are you selling me a car that will fail?). I said no three times, knowing that most of the electronics weren't important to me. Eventually she reduced the price to a point where it was worth if for me, because I had heard that some transmissions in the Forester were failing within 100k miles. It may be worth it in the end given that transmissions cost $7-10k. I will say that overall they were friendly and helpful, but in retrospect I think that was all in service of pushing me towards the financial products. This experience was better than most, I'm just frustrated with the insurance products and warranty. read more

We had Gabriel as our sales person and he was amazing! Very informative and understanding of our situation. He explained everything well and clear. Did not give us the run around like most dealerships! Highly recommend! We had Chelsey as our financial advisor and she was great as well! Did not try to sell us any unnecessary stuff and helped us out with other things! They were great. read more

Please be aware of the customer service attitude before considering business with them I purchased a new vehicle from them on 10/10/2020. I live in Missouri and I have 30 days to register my vehicle. The finance manager told me there will be a packet of documents mailed to me within 2 weeks for me to go register my vehicle. However, I haven't received anything from Grand Subaru, so I have been trying to reach out since Oct 29th. Of course, the finance manager wasn't available, and no staff can answer my question or direct my call. Staff helped me left multiple messages but none of them actually reach out and call back. I feel like a crazy person always calling, but I haven't been able to get help at all. I understand the covid have impacted things including slower mail or them having limited staff. However, my request is urgent too. I have made it clear it's been the 26th day since I purchase my vehicle. I only have 4 days left to go register my vehicle. Similar to them, I have a life too and can't easily just squeeze time to go do the registration thing. I think business isn't only about taking care of potential buyers, but also make sure buyers from grand Subaru are also getting help when they need to, especially it's an urgent one. read more

Phenomenal car buying experience, honest and stress-free. Contact Jorge Calvillo.

We recently purchased a new car from Grand Subaru and had a very good experience. Aura, out sales rep, was friendly, knowledgeable and very easy to work with. The other staff that we encountered were equally as friendly and professional. We love our car and would highly recommend Grand Subaru for your next car purchase. read more

This is a reply to Cheryl W's review.. Thanks for this review. Unfortunately, as one who works in sales, there is more urgency dealt with the bigger purchases or the services that will make them money. This is the second Subaru dealership that I've seen that treats the smaller items of less importance. I had a company car (2020 Forester) delivered to. Napelton Subaru, and they sat on the car for about over 2 months and would not move to release it to me though I had all that I needed to get the car. My company ordered the car from Japan, and once it was delivered they just sat on it. That is most likely because they are not making money on the car. Needless to say I will not be coming to them when I buy a Subaru. Now I'm at Grand Subaru, I came to get a winter tire estimate. I came in with another Subaru estimate from AutoBarn Subaru, a by 3 get one free for $800. I need them to call my job with an estimate. That's all. But they are sitting on it as the waiting area has just been emptied with all the other customers. The tell that this was going to be poor service was that they said they don't make money on winter tires and cannot price match. Why would I come here either for a car. I happen to be a Subaru enthusiast and can't wait until I get a new one. But it won't be at this place. As one in sales, we strive to do our best with even the complimentary services. Because the customer remembers our genuineness and comes back when they're ready to make the big purchase because of our proven integrity and loyalty with even the smallest of requests. read more

Best car shopping experience I've ever had. Chase Dahm was amazing. Every personable, knowledgeable and professional. Also, the encode service with Jason Zapfel is also worth your time. read more

If you are looking to buy a used car from these guys, have it checked out before you do. I was looking at a vehicle that was priced well and had decent mileage, they told me the car was in good shape, but I took it to my trusted mechanic and they told and showed me that the radiator, hoses and fan had been replaced as well as having the body welded in places indicating a substantial accident at some point in the cars life. I'm not saying that these are bad guys, but just to be cautious. read more

My aunt has bought two cars here. She got a great price online and went in to purchase without the shady bait and switch practices other dealerships use. She only services vehicle at dealership and they've always been honest snd fair. Recently they replaced ac for free and the car almost 10 years old ! I was recently in market for a new car, snd got an email quote. Quote was about 5000 under msrp and included all fees upfront. This was one of very very few dealerships that would do this. I know from my aunt's experiences that they don't add fees once you come in. In the end we decided we need a minivan which suburu doesn't have but I would buy a car here in a heartbeat read more

Car shopping can be time consuming and stressful, but my experience purchasing a vehicle at Grand Subaru exceeded my expectations. I worked with Andrew, who was laid back and did not make me feel pressured to purchase, in any way. From my initial test drive through to my purchase, he answered any questions and made sure to have me test a few vehicles to be sure I was happy with my choice. Chelsea, their Finance Manager was incredibly knowledgeable and enjoyable to chat with. The follow up from the dealership after my purchase is impressive and much appreciated. I would highly recommend Grand Subaru. read more

I am very pleased with the service I received at this dealership. My initial conversation with the customer service person was very favorable. She was personable and informative and I felt good about scheduling service here. Bringing my car in for repair and maintenance was seamless. I also received a loaner car while my car was being service and the process was completed quickly. Everyone I came in contact with was professional and courteous and the service person kept me informed regarding the status of my car. I will absolutely take my car back for maintenance and servicing. read more

Sucks to give it a 1 star as the sales guy was nice (Joe). So this goes towards financing and pricing. Found a Forester my wife really liked. (Her Rav4 was totalled and I've been trying to get her out of getting the same car again. So we've been looking at other options.) Anyways dealer wasn't willing to move what so ever on the price. Just wanted us to put more money down or change the terms to 7years. - not happening. We already offered 3k down yet they wont budge. Car also had 49k miles and they had it marked on their paperwork ad 29k so who knows if their original list is off that 29k or the real 49k... will never know on that one either.... Anyways manager claims all their customers come in and say "Wow you guys have great prices I'll take it" and just buys their cars at list price. Lol. Tell me what human on earth has ever walked into any dealership and buys a car at list price. Shame... we drove 50min to get here and ended up having to walk out due to 0 negotiations on their end what so ever. Always sucks when you have that bad experience cause now we'll never be back and I'd never recommend them here. So long story short... unless you plan to just walk in and buy the car exactly for what it is listed for online (plus another 2-3k for tax and title...etc) steer away and go elsewhere. Don't waste the efforts here. read more