I highly recommend Time and Gold to anyone wanting to purchase a timepiece or gain some knowledge…read moreof all things horology. I have been a loyal customer for years. They have a wonderful variety in new and pre owned pieces. Their attention to detail, customer service and follow-up support are second to none in Vancouver.

I brought my watch in while on vacation to get it adjusted for size which they happily did for…read moreabout $50. After leaving the store happy with the sizing and wearing the watch around about everyday for a week one of the pins in the band fell out making the watch unwearable. When I went to call the store to see what they could do for me the associate gave me the email of their customer service department. After sending an email with a picture of the watch and receipt the company made a very poor effort to try and resolve the issue. While understanding that using my American credit card might be difficult to get a refund the person responding to me informed me they don't do any refunds for this and made the offer for me to bring it in next time I'm in town. No offer for credit at the store, sending the watch in to get fixed nothing. So now my $700 watch (I've only worn for about a week) sits on my dresser waiting to be fixed because I'd rather not spend another $50 to get it fixed again. I would have at least appreciated some sort of problem solving for breaking my watch.

Very nice but very small boutique Rolex store located off Robson St. kinda weird to have armed…read moreguard open 2 doors for ya to gain entrance but it's the sign of the times. So I came in a struck out! Only exhibition watches in the building. Folks that means we're not selling FRANK a watch, you can look but not buy. Maybe had I brought some Grey Poupon with me I would have had a opportunity. But the nice gentleman with short skinny slacks informed formed me nothing was for sale unless I was on the list, LOL. However he graciously did offer me water not once but twice and a magazine aside from his " NO WATCHES FOR YOU " stance. Hell I wanted to just try on a Daytona ghost and they don't even have a Daytona in the boutique. I'll be back and maybe you'll have something for Frank to buy. Until then I'm on my was to lunch on to see KISS!

5 Years on a wait list for a watch and still didn't get a call from GWC: Gave up calling every…read morethree months after 3 years of being lied too. Was able to obtain my watch recently from Rolex Las Vegas Bellagio via Deborah, who was a pleasure to deal with and appreciated my business unlike Ricardo at this boutique.

Don't let the double security doors keep you away from this cornucopia of beautiful things. I'd…read morelong held a misconception that only the richest of the rich should bother coming here but I kept hearing good things and finally checked it out for myself. I've never been a huge jewelry person but now I might be. After trying on several mortgages worth of watches (from Rolex, Panerai, Graham-London, Baume & Mercier and more) I took a look at some of their custom pieces and was surprised and excited to find exquisite pieces for under $500. Not that I'm one to buy something just so I can leave with a bag...(hint: I am). It does have jewelry in the too-many-digits-for-many to consider, but it also has beautiful pieces that are no more costly than Birks or Tiffany's but unique. For the recently engaged or thinking about it, they also do custom engagement and wedding rings. I also always like to try and shop local, and this is a family run local business. Contrary to my experiences at similarly high end establishments, I left feeling glad I went in. And sparklier.

Me and some friends were visiting from out of town and wanted to browse some watches. The sales…read moreassociate was kind enough to answer some questions, show us some beautiful pieces and even point us in the correct direction for vintage Rolex which they did not sell. Great shop with wonderful staff.

The service was great at the Momentum Watch location on West 7th Ave., in Vancouver. We were happy…read moreto purchase 2 watches from Greg. Thanks to Greg, the service technician, we were well informed and found Greg extremely knowledgeable, professional, and pleasant to work with. He went out of his way to outline availability, in accordance with our preferences, fitted both for my husband, and reviewed the features prior to purchase. Parking is available off the upper alley way for ease of access. I highly recommend Momentum Watches and Greg for all your needs! Five star products and five star servicing throughout the years.

Amazing service and great work. Simon took the time to introduce me to the business and educate me…read moreabout his process and model. The tech was awesome and replaced 4 batteries and resized links on 3 watches for a perfect fit. Definitely our new go to place for watch repairs. Thank you!

Impeccable service!…read more I stopped in here a few times to check out their Rolex selection and was pleasantly surprised with their inventory and salespeople. I never felt pressured and they were extremely helpful. Chantel ended up helping me with my purchase and I couldn't be happier!

I purchased a ring for Chopard a few years ago. I requested for it to be polished and after a week…read moreof the ring in their possession and they tell me that I have to pay to send this to Geneva from Vancouver to get this done. It is absolutely absurd that a jeweler company doesn't have the ability to do a simple polish of a solid gold NO DETAIL ring within Canada. This is a very poor business model and not great for the brand representation as their products will not be maintained and not a reason for brand royalty from luxury good buyers. I will be escalating this with the Chopard company.

Montecristo Jewelers first opened in 1978 and have since expanded tremendously. They may be…read moreprohibitively expensive but they carry some of the most exclusive lines (Bulgari, Rolex, Omega, Harry Winston and Cartier to name a few) as well as their own in-house designs. This is their flagship store. The staff here are incredibly knowledgeable and will answer any questions you may have concerning the 4Cs (cut, colour, carat and clarity) and will work with you to design the style of your choice (a friend of mine recently commissioned them to create his fiancée's engagement ring). The store is a bit intimidating but, really, what do you expect? They're in the diamond business.

I was here with a friend in January 2014 - at the Oakridge store. She was shopping around for…read morewedding bands to match with her engagement ring and for her fiance. The girl who served her appears not to be interested in helping her. The first thing she asked my friend was where she got the engagement ring. My friend replied it was from Cartier. So the girl said "Why don't you go back and buy the wedding bands at Cartier". My friend was shock and replied "I want to shop around to see what is out there". Then the girl started to help but then started bashing about Cartier and Tiffany - how most guys thinks with the brand name means better diamonds but Montecristo has better diamond. Quite frankly, I think trashing other stores is unprofessional. I don't recall the girl name other than she has a cell phone case that says "Mr. Right". I am not sure if all the service at Montecristo is like this. In the past - a few years ago, I got pearl earrings there and the service was excellent. As such, I can't gave this a 1 star rating, but the recent experience was quite uncomfortable so I am giving it two stars. In the end, my friend went back to Cartier.

My automatic watch was running a couple of minutes slow, stopped by the shop and they dropped what…read morethey were doing to take a look. Spent a fair amount of time on it, even showing me the post-repair diagnostics to demo it's now tip top performance - very cool. To my surprise - no charge! The next day, watch is running perfectly and showing perfect time. Excellent service and a share appreciation for mechanical watches and horology, means I will definitely be coming back - thanks Roldorf & Co!

wonderful watch repair and service. I came in with a vintage Omega that they did just a bang-up job…read morecleaning up to run like new without a bunch of unnecessary physical polishing and "restoration" that I don't want. They're really consultative and when I drop something off, I know exactly what I'm getting when it comes back - and it's always awesome.

Glad to have found this place. They have an impressive stock of pre-loved designer goods. The main…read morelady who I've mostly dealt with is always welcoming and accommodating. It's great that they guarantee the authenticity of the items so you don't have to worry about imitation pieces.

Wonderful experience. My husband bought a Cape Cod Hermès watch for me after seeing it online. It…read morearrived beautifully packaged, in great condition, quickly and exactly as described. They were very professional and I would definitely buy from them again, even though I live in California. Thank you from a happy customer!

Service is terrible. I went in several times wanting something but ended up not buying purely…read morebecause of poor customer service. Even though the products are nice, I am not inclined to purchase any products from Cartier anymore because of these experiences.

We stopped by today without an appointment and were let into the store promptly. The store was…read morebusy. There were no available sales associate to help us initially so I walked around to look at some of the jewelry displays. A woman at the front of the store eventually approached us, asked if we needed anything and helped us get the attention of one of the SA's - Aida. Aida was able to help me with trying on a few ring pieces. We did not make a purchase at this time because I needed more time to decide on the purchase and sizing. However, the service was great during our visit with all the staff.