I , called the Springdale location's several times, about a reservation .. I , booked online 2/25…read more@ 9am.. I , was told their would be NO availability, until the next day 2/26.. Why, is it when I had 2 reservation's.. They did NOT .. do more in reaching out , and or my text my cell phone.. I'm , a Truck driver from out of town.. NOW, I am stuck for the weekend 5 hours from home.. DUE, to the mis-communication, at BOTH the Springdale and Fayetteville location's.. I, spoke to a MR. COLE @ the Springdale location 2/27/21 @ 9:45am.. and , he in fact remember, our conversation.. About, a full size vehicle.. and, in fact,, I'll take anything but, I COMPACT VEHICLE.. with all this being, said.. ENTERPRISE, do better.. reach out via text.. If, you DO NOT GET A RESPONSE.. Frustrated and stuck in ARKANSAS FOR THE WEEKEND , BECAUSE AGAIN NO CARS AVAILBLE... I, want to thank Mr. COLE, for checking with other location's that where, may had availability, for my rental.. But, again after searching .. NOTHING,, I, appreciate his effort.. Costumer Service at work.. As, I am a Platinum member.. His, attempt was apologetic for me!! Kevin A. ( Truck Driver)

Customer service was unacceptable. 6 people in the office and no cars. My reservation was at…read more8:30am and by 9:45am I still had no car. No one in the office gave updates or offered solutions. Inquired about two suv's in the parking lot and they finally have a lady who was there before me one and then the staff took the other opposed to giving it to customers. Then there was a lady with MS needed to get to her appointment in Conway, which she had a 9:00am appt and no cars which made her had to cancel her long awaited scans. Horrible day and ZERO communication from the staff. No sure what was going on today, but it was an inconvenience to me as I needed to be on the road by 9am and was also made late for my appointments. I'd like an apology and some sort of amends for wasted time.

The worst! Knowingly sold me a lemon! Car cost me 6k to repair after only 10 days of owning it. The…read morerepair shop showed me how they did a bandage repair so it could last a few weeks before breaking completely. These are horrible people. Don't buy here!!!!!

I had been looking for a new to me car for months, when I finally found a 2112 Scion xb on…read morecargurus. As I was checking it out I found it was @ Quality Auto Sales in Springdale, AR. When we were able to make the drive up to Springdale from Russellville, AR.. We found Sammy to be really friendly and honest, as we were looking @ the scion and a fiat. Sammy was up front the the fiat was spoken for but he felt that the scion would be a better fit for us since it was made with mostly Toyota parts which would make upkeep on it much easier than the fiat. We choose the scion which was my first choice, the reason I had even check his car lot out to start with. We got a great deal, good trade in. We would check with Quality Auto Sales when looking for our next rig. Check them out.

I reserved a SUV online for the location in Harrison, AR. The next day, when I arrived to get the…read morevehicle, the lady at the desk informed me that they only had cars. She said that she tried to call to inform me. She also said that the system is flawed, and the website does not really know what inventory is available at that specific location. There is absolutely no reason with today's technology that this should be the case. I called Enterprise, and they were able to rent me a SUV like I needed.

This place is amazing! Richard and Rachel were such great help and made this process so smooth…read more They helped us handle everything with such ease and we're very knowledgeable about insurance. They were all so kind! 10/10 recommend!

If i could rate this 0 stars I would. Made a reservation online. The reservation defaulted for…read morenoon, however they close at noon. Now I can't get the car I needed today. There were employees there helping other people both inside and outside the office, they told me to come back tomorrow, but i am cancelling my reservation and will never give them business again. How in the year of our lord 2026 does their online system default reservations outside business hours?

Update: I reached out as they requested below and have heard exactly nothing back from enterprise…read more Par for the course with their absolute dog shit customer service. My point stands, go to hertz. Just go to hertz. This enterprise location will help you make the reservation, confirm that reservation, reiterate in a phone call that you're good to go for your 10:30 pickup and then have you sitting in their lobby for over an hour while they perpetually tell you "it'll be about 15 minutes". I got so frustrated waiting on these incompetent clowns I called hertz, made a new reservation and had them pick me up from enterprise. I then rented a car from hertz in under 10 minutes. Enterprise never did call to let me know they have a car ready so I can only assume I would still be waiting in their lobby for a car despite my twice confirmed 10:30 appointment for pickup. The manager did let me know she was "sorry I felt that way" when I described this issue to her, which I think accurately reflects entrprise's approach to customer service, minimal effort zero results. The enterprise creed: We're bad at our jobs, and it's YOUR fault as the customer for showing up to the appointment that we set and confirmed!

After having ripped into this National location in my review based on my experiences in 2014,…read morereturning in 2015 has improved my outlook. The fleet seems to be getting upgrades, and in addition to the Altimas, they have a few nicely appointed Toyota Avalons as well. I was also informed that they were about to get another fleet refresh, so maybe this National location is looking up. I'm also happy about the personalized service. The car I was taking out had some dings on it, and I went looking around the parking lot for a staffer, and came upon the guy who does all the car damage assessment, who assured me that the cameras would capture anything in or out, but made sure to annotate my reservation booklet appropriately. Best of all still is the "local fuel option", because as I'd said in my previous review, if you rent from here, you're probably going to Bentonville or Rogers, and you can choose an under-100 mile rental fuel option, and National will charge you a flat $12.95. You could probably do better at a local gas station, but with so many flights leaving at 6AM, it's nice to have it as an option. I actually look forward to coming back here. Let's see what the next visit brings.

Renter beware I rented a vehicle in Omaha and returned the…read morevehicle at XNA discrete value on the original contract Excess mileage charges @.4 per mile Outrage charge Hertz is also available.

Jon is a great guy! I found the vehicle he had listed through Cargurus and had a great experience…read morebuying from him. I was purchasing it from out of town and had zero issues. I would recommend him to anyone in the area!

I have done business with Jon Dellinger for almost 20 years, and continue to be impressed with his…read morepremier service & integrity. He maintains an inventory of top quality, super-clean vehicles, best price. ... and can locate ANY vehicle that a client may prefer. Highly recommended!

My review is for budget but we picked up and dropped off at the Avis counter. My review also…read moreapplies here. No one was working the budget counter and there was a sign redirecting us to Avis. There is also no place on yelp to review this airport location for budget. When we booked our vehicle for this location online, there are options to select compact, mid size, standard size suv. We selected a standard suv. We received a compact suv. "Compact suv" to anyone's standards, Google, including the vehicle manufacturer, but apparently not Budget's. When approached about the size difference in the vehicle to what we paid for, budget doubled down that the vehicle we received was "standard." We paid for a standard because we needed to fit 3 car seats in the back row. We did not receive a vehicle even "similar" to what is listed when we reserved. If this is normal practice, budget should change their listings for suv reservations. Staff at the desk(Avis) were not friendly. They were just there, barely spoke and really had nothing to say to try to fix anything. The vehicle was also not cleaned like many others have reviewed before me. We would not recommend budget/avis and/or this location to anyone.

How could I not leave a positive review! When I got my car today, it was in spot 67! My kids…read morethought it was awesome. Six Seven they said and everybody had a big laugh. Clean comfortable convenient great prices and they always take care of me everywhere I travel. I'm grateful for Avis.

* UPDATE Sent an…read moreemail to the General Manager, as his response said to do because "my feedback is an important" still have not gotten a response. All the negative reviews and they say on here they want feedback. They don't care, they just want it to seem that they care. Go to a dealership that cares about your experience, just had a friend buy a car from a dealership in Bentonville (I went with her to avoid the situation that happened to me at this dealership) they were all so helpful and attentive. THEY CARE.

DO NOT BUY A VEHICLE FROM THIS DEALERSHIP!! They will find…read moresome way to scam you. They are horrible to deal with from salesman to the sales manager. They sold a car I was committed to buy before I could get the paperwork filled out and their answer was "oh well, can I get you to buy this used '24 that we can't get started but we are working on it?" This is a sketchy run business. Their word doesn't mean a thing. If I had bought a car from them I would be very weary of letting them service or repair it. Fayetteville deserves better. Good luck if you purchase a car from them.

Arrived to XNA on Saturday morning and the sign at the Enterprise kiosk directed us over to…read moreNational. Jastan was very helpful, cheerful and funny. We appreciated her customer service. Our Nissan was great on gas, a smooth ride while visiting. Returning the vehicle was easy. We returned the vehicle exactly where we picked up. There are signs that say "Enterprise Return" and park in one of the stalls. Someone will greet you once parked and assist with the car rental. Small airport so it makes it easy and quick.

We booked through Enterprise and were assisted through National since it was late at night, we…read morelanded around midnight. Even though there was a hiccup with our original reservation, Jacob S. was able to help us figure it out and we even ended up with a better car than booked, and at an even better price! He had a great attitude and was very quick and helpful. Highly recommend!