The staff at this location were very helpful, greeted immediately and assisted with making sure I…read moreknew the sales in store and on their app.

I called to see if you had the scent I wanted and was put on hold to check and was told yes so I…read moredrove for 40 minutes to pick up only. Total waste of time as they don't have the scent and made we wait as they called the other Irving location to ask if I called the other store in error. I showed her my phone to verify I called their store 45 minutes ago. I won't return this location again.

First of all, I have nothing negative to say about this particular store. In fact, I like the…read morelocation even more since they left the mall. Not that I have anything against the mall, I just think its easier to get in and out here. The 3 star rating comes from the fact that my opinion of Bath and Body Works as a brand has eroded over time. Long gone are the days when I could consistently find the scents that I had become attached to because everything is temporary now. "Out with the old and in with the new" seems to be their primary concern. The scents disappear so quickly that by the time I run out of something I can't find it again. But my favorite products being discontinued isn't my biggest beef. What's worse is the sticker shock I get every time I come here. Some of their lotions now cost nearly $20 and travel size items can be over $10. Of course there's always a sale happening or a coupon available, but even after the mathematical trickery disguised as discounts are applied, the prices are still nowhere near bargain territory. As long as my loyalty, however slight, outweighs my discontent, I'll keep buying their stuff for holidays and special occasions. The rest of the time though, I'll get bath and body products from places like Walmart or Target for a fraction of the price.

Because of my experience at the Grapevine Mills location, I had almost given up on Bath and Body…read moreWorks. However, Shane at the Lewisville store has redeemed the store name. He is an exemplary employee. He was helpful and honest and completely professional. I will definitely be buying all of my bodycare and candles at this store from this point on.

Went to visit Bath & Body Works... you know... just to "look around". I found this lipgloss. It's…read morebeen years since I used lipgloss but I thought I'd give it a try. Question... anyone know how many calories are in a tube? I may have inadvertently licked and entire tube off my lips in one day! Apparently my cat likes it too.. he keeps trying to sniff my lips! (Back off dude! It's mine!!)

This place is awesome. The staff is super friendly and helpful. They're quick to greet you and are…read morewilling to help. Love these ladied

As soon as I walked in the store, I was greeted with a friendly hello and a warm smile. The store,…read morewas so organized and clean and smelled, beautiful, with all the wonderful fragrances, that the store has to offer. They, have some new fragrances, out for this fall and I'm loving all of them. Bath and Body Works, has always been one of my top stores, to go and just shop around and enjoy the refreshing sents, both at the same time. The sale clerks, are wonderful and very much helpful, in finding you whatever, you may have idea for your scent of the month. I just love, this store.

I am taking time to write an epic review because of the highly inappropriate behavior of store…read moremanagement, which ignited the spark for my decisive Bath & Body Works revolt... This was one of the worst experiences I've had at any Bath & Body Works. Buying, and even exchanging candles, should be relaxing and enjoyable, not stressful. I brought in brand-new, never-burned fall candles that that are currently on the shelves. When I received my online order after blind buying, I decided that I did not like several of the scents. These were brand new candles, I had my online order number, and my Bath & Body Works app contains my complete purchase history. This should have been a simple drama free exchange. Instead, Marley instructed what an apparently new employee to process the transaction as a "no receipt" return. I immediately said I was not comfortable with that because I did have proof of purchase. Customers should not be asked to process legitimate purchases as "no receipt" returns simply because the company's online and in-store systems don't communicate effectively. Throughout this unnerving lengthy interaction, I did not raise my voice. Marley, however, repeatedly raised her voice and becoming increasingly agitated. She proceeded to waste even more time "mansplaining" some policy to me that has never been my experience doing an in store exchange. instead of listening and trying to resolve the issue, she kept this incessant verbal loop going. I even told her there was no need for the situation to escalate over a simple candle exchange. The interaction took place at the front cash wrap, in full view of other customers, making what should have been a routine exchange feel like a public ordeal. I left feeling embarrassed and singled out. To make matters even more confusing, after processing the return, Marley rang up the replacement candles as a new purchase and showed a total of approximately $65. I had brought in current candles to exchange for other current candles of the exact same price that were on the sales floor. To save my sanity, I asked her to simply give me back the candles I brought in because I had used a 20% coupon. She told me I could not buy them back for the same price. This was my final breaking point with Bath & Body Works. Just a money grab... Bath & Body Works mass markets to what they call "consumers," not customers, to purchase seasonal collections, "limited-edition" fragrances, and online "exclusives'l many of which are blind buys because customers cannot smell them before purchasing. If that is the company's business model, then the exchange process should be easy, respectful, and customer-friendly when someone simply doesn't enjoy a fragrance. Instead, what should have taken just a few minutes turned into a 40-minute ordeal. It was 40 minutes of my vacation time that I will never get back. I walked into the store excited to smell more of the new fall collection and exchange a few candle scents. I left feeling upset and embarrassed over what should have been a routine transaction. More importantly, this ordeal was not fair to the other customers waiting in line. If I had been one of those customers observing this ridiculous drama over a simple exchange, I would have put down my basket and walked out. I have seen shoplifters running out with overflowing baskets being treated better than I was in this store. This experience has made me seriously reconsider shopping with Bath & Body Works. Premium customer service is about treating loyal customers with courtesy, respect, and professionalism. This company will never move beyond its current status given the increasing lack of service as made blatantly obvious in this store visit.

Sometimes you meet people that just full you with joy . This is the staff at Grapevine Mill Mall …read more I was really have a hard day but Brandon and Billy and staff made me smile . The store was clean and very organized. Thanks for being more than Bath And Body Works employees.

Always a classic store for nice lotions and soap . When traveling if you need to pick up some more…read moreyou know the products. This is a bigger store than we have at home. Always clean and nice staff.

I love this location! The staff is attentive and very helpful, eager to share the specials of the…read moreday with you. They are always fully stocked with all your smell good needs. Though at times I find myself frustrated when needing to make exchanges or returns and I'm told I can't do certain things that I know that I can because my mom works at another location so I'm very aware of the policies. I guess every store does things differently though. That aside, I think this is a good location!

I can never go wrong with any of these stores. The variety of scents is amazing. They usually have…read moresome kind of sale going on.

I usually love shopping at Bath & Body Works, but this visit was extremely disappointing. It was my…read morebirthday, and instead of having a pleasant experience, I was made to feel uncomfortable because of the cashier's attitude. The cashier named Dana was rude, dismissive, and unprofessional. Her tone and behavior completely ruined what should have been a happy moment. Customer service should never make a customer feel disrespected, especially over something so unnecessary. I hope management addresses this situation and provides better training, because no customer deserves to be treated this way--especially on their birthday.

I will readily admit I'm not a fan of B & BWz products and fragrances overall. Not sure what it is…read more Too sweet or something. The exception? As they label it, " Concentrated Room Spray". I stumbled upon these useful little guys years ago and have been a devotee ever since. They were 3 for $11 the first time I bought them and are up there at 3 Xz $22 now! But,watcha gonna do. I've got 3 bathrooms covered for a year plus. Guest love it. Go!

Love that I was able to stop in here today and grab a few items that I needed and the big bonus was…read moreas they have their huge annual sale going on! I was able to get some of my favorite items and they brought back some old school stuff and even had items from Christmas, which I did pick up because I love that smell even though we are in the summertime! I look forward to always checking my app to see if I have any cool rewards and I always make sure to go when they have sale! I also love that they are getting their men's selection together with more and more cool items that smell so cool and so delicious for the men! It's always worth it here every time I try on a few of this nuisance that they have at least smell like a new woman and tell me about it. I love it From the sanitizer to the candles to all of their plug-ins that they have to all of their stuff to now wash clothes with is absolutely lovely. I will say that it's always nice to be greeted by a Bath and Bodyworks employee upon arrival and so glad that they are always willing to help but do not get too pushy with Items to purchase! It's the perfect balance of a little girl treat and or guy treat and to know that you're stocked up until the next time

I was pleasantly Surprised walking into this bath and Bodyworks. The Irving mall itself is not a…read morenice mall but I was blown away by this bath and Bodyworks. It is definitely a newer store in the aesthetics of the store were beautiful. We were greeted right away with hand sanitizer which was nice given the times and all of the employees were very pleasant and friendly. I wish could remember the name of the associate who helped us because she brought us over to the wallflowers and asked what specific scents we like and then gave us recommendations. I have never had this type of service at Bath and body Works and working in retail myself it is really great to see.