This is by far the worst chiropractic AND billing experience that I have endured in the last 10 years receiving chiropractic services. My regular chiropractor was out of town, so I scheduled an appointment over the phone. The receptionist said that my insurance information looked good, and I made an appointment within a 15-20 minute phone call (too long for making an appointment IMO). When I arrived for my appointment, they told me that my primary insurance actually was NOT accepted at Swendsen, though they had accepted it until April 2019. They also required me to get X-Rays prior to being examined.I said that I did not want X-Rays, but they told me that they would not touch my back without first looking at an X-Ray. Because I was in extreme pain and did not see an alternative, I accepted. By this time, I had already been crying in their office for over half an hour. After standing painfully for X-rays to be taken, another receptionist ran through the cost of the appointment with me - again, prior to any help with my back. She told me that the appointment would cost $250 because my insurance would not kick in for the first appointment. I found this unusual and disappointing, but I agreed because I had no alternative. Today, I received another bill for $800, which they did not disclose to me at the time of my appointment, though I asked repeatedly if there would be other charges (they said no). Additionally, when I was adjusted at Swendsen, they charged $39 PER TOUCH on my back, which they also did not disclose when describing the billing. Since being adjusted, I have had new back pains and an increase in my daily pain. I was manipulated and lied to by this chiropractic clinic. They may tell you that their practices are either standard or "better" than other chiropractors, but this is not true. Their treatment of patients is lacking, and their billing is shady and crooked. Please do not support this business. read more

I have been going here for years. I was skeptical about chiropractic help with my body pain for years, but when I dislocated 3 ribs this clinic was there to help! Every visit is always quick and easy, and the staff are always inviting and friendly! My mom recommended me to Swendsen and she loves it here as well. Super thankful for what this clinic has done for my family's health and I would 110% recommend this clinic to anyone. They are also very knowledgeable about chiropractic and how it will help you specifically. They first take X-rays of your spine for every new patient and then create a plan for how to adjust your body specifically. They can point out exact areas that need adjustment and inform you on how they're going to fix the area, and how long it will take you to see better performance results. Love this clinic like family, and hope you decide to for yourself! read more

I first saw the doctors on July 11. Actually I could barely walk into their clinic, my pain level was 95 out of 100. I couldn't even walk up any stairs. When I got to the office they saw my pain, and immediately got me back, took X-Rays and did their evaluation, and then they treated me. With one adjustment my pain level went down to 25, and I actually walked out of their. I have been doing so much better ever since. Highly recommend, and now I will do my aftercare and look forward to a pain free future. Thanks so very much to Dr Todd and Justin Bergstrom read more

I enjoy every visit to Swendsen Chiropractic. Everyone from the front desk to the doctors are friendly, inviting and professional. They are great with accommodating a busy schedule and I always leave feeling relieved and refreshed. I've had significant improvement in all my trouble areas and immense relief from pain in my upper back which is what lead me to find a chiropractor. Very impressed and happy I chose this office for my treatment. Highly recommend read more

I went to the ER on a Sunday in August, 2017. After some testing they told me that I slipped my L5 disc and had a previously healed compression fracture at my T12. I couldn't walk, stand or stretch my leg straight. I was in an immense amount of pain so the doctors recommended I start seeing a chiropractor. I went to Swendsen on a recommendation. I have never been to a chiropractor before so I did not know what to expect. I easily made my first appointment with some very helpful and knowledgeable staff. I arrived for my first appointment that same week. There was plenty of parking and the office was easy to find. I walked in and checked in easily. They took my insurance no problem and the entire staff was amazing. They explained the process every step of the way from why I needed x-rays to what the results showed to their plan to make me better. From the first visit I started feeling better and more like myself. I worked with both of the brothers and they both were amazing! I can not say enough good things about the staff, the office, the results and the help over the next few weeks. They don't just work on you, they explain what part they are working on and why. They showed me charts of a spine and images of what mine looked like. Do not hesitate to call them and make an appointment! They are amazing. read more

I have a hip flexor strain and Ive been training for a 10k for months until the strain occurred. I thought I wasn't going to be able to run. I went in to see Dr Todd 2 days before my race and he made an adjustment. I felt so much better I ran the 10k from start to finish! I'm so glad I went in or I wouldn't have been able to run. Thank you! read more

The BEST chiropractor ever!!! Ive seen several other chiropractors but Dr. Justin takes the cake! I'm a very difficult person to adjust and Dr. Justin had no problem in doing so. He knew exactly where I was out of alignment before I ever said anything to him and he personalizes my care just for me. He actually told me that my other chiro was adjusting me too much - since I've been treating with Dr. Justin I am no longer hyper-mobile. He has taught me so much about fitness and staying healthy as well. I've lost 43 lbs thanks to his fitness help! I cant thank him enough for all hes done for me and my family - hes helped my husband through some really difficult issues as well, but he can write his own review. I cant say enough great things about him - he's the best! read more

They've done a lot to improve my back and reduce the back pain. The massages are definitely superior to most I've received anywhere! They always reemember my name. - Kari Cornfield read more

I went to my first appointment today and it was well worth it! I wonder why I didn't think to go see a chiropractor sooner! I feel I got so much more Out of my first I it'll visit then going to speciality doctors and my PCP all those years! What a waste of time and money! I saw Dr Todd and he was great! He was professional and walked me through everything before he did it and explained everything to me so I felt Comfortable and understood what was going on! Got my first adjustment today of my atlas and evened out my legs! Overall great staff and great doctors!!! Book your appointment today..... read more

I'm super happy that I chose to come here to try & get some pain releif for my low back pain. My low back & hip started hurting this last year. I'm 35 & healthy normally & assumed in time the pain would just go away not knowing why it even started hurting in the first place. However, not the case. 6months later I was in so much pain constantly. Icing at night, trying heat, no releif. So I Went to my PCP & of course no answers. My dr. Recommended physical therapy. I asked to see a chiropractor also thinking between the 3 of them, I might get some answers & some releif Long story short, Dr. Swendsen office was my next stop. They took lots of x-rays, thoroughly reviewed them with me, & started treatment same day. When I left this office on my first visit, my pain went from an 8-9 down to a 2 immediately. I seriously never expected this to help so much & so fast. I've only had 3 visits so far & I'm feeling like my normal self able to function fully in hardly any pain most of the time. I'm so impressed & happy. It's just AMAZING!! I'm confident as I continue my treatment plan, I will just continue to improve. I'm so thankful. I'm a busy mom & need to stay healthy. These doctors are taking good care of me, so I can continue taking care of my family. I think I will cancel my p.t apt coming up since I'm feeling so much better now and don't have time for a bunch of different doctor apts. Also the doctors & staff are exceptionally nice to you & very good customer service & communication. I'm in & out quickly & I feel very comfortable here. You won't be disappointed if you choose this place for your chiropractor care. read more

About a month ago I decided to see a chiropractor fire some shoulder pain that I was having. Come to find out the pain in my shoulder was from my lower back. After a few adjustments by Dr. Todd Bergstrom, I felt immediate relief. I was so surprised at the difference. I find Swendsen Chiropractor clinic online. After reading their reviews I have them a call. I'm so happy that I did. Thank you Dr. Todd! :-) read more

Just a few weeks ago I had lower back, neck and hip pain that effected every part of my day. Routine tasks were overshadowed with terrible discomfort. I decided to try Chiropractic since my Orthopedic Doc just wanted to throw meds at the problem. I chose Swendsen Chiropractic because they had great reviews. After just a few visits the improvement in my quality of life has skyrocketed because my pain is greatly diminished. In fact, my neck and back are pain free. My hip is 70% improved and, with regular visits, I can see pain becoming a thing of the past. I was given a treatment plan but there is never any pressure to sign contracts and I get to set my treatment schedule. I can see where a monthly maintenance visit will keep me pain free and happy! I couldn't be more satisfied. read more

I am a desk worker and have been for the past 34 years. All of that time, coupled with less than ideal posture, PC work, etc. resulted in severe neck issues and a problem with my hip. I began seeing both Doctors Tuttle and Bergstrom and found immediate relief in the neck. I stayed with the prescribed plan to stabilize the neck and work on my hip. I am SO glad that I did! After several treatments I started to schedule later in the day when Dr. Bergstrom was available. He really went the extra mile with me, taking ample time to understand my health and ensure that my visits were as beneficial as possible. I no longer work close enough to go to Dr. Bergstrom on a regular basis but will undoubtedly do so when i am back in town. I highly recommend Dr. Bergstrom for his knowledge, professionalism and most importantly effectiveness. I have been feeling great for many months now! read more

I was referred to go here, this has been the best experience. I have never needed this type of care before. But I would recommend everyone too go there. They knew my name like I was family, even on my second appointment. They are very professional, helpful, kind, caring, gentle, and courteous. I would never go anywhere else. Every staff to every doctor, they have been so helpful and go far and beyond. They have over exceed my expectations. I'm glad they are a part of my recovery. read more

The BEST chiropractors and deep tissue massage (from Lori!), I highly recommend Swendsen Chiropractic (I've been coming here for 7 years)

Great friendly staff. The doctors are serious about your health and want to make sure you feel right.

Stay away from this place if you're going to be paying out of pocket (without insurance)!! I made an appointment about 2 months ago for an adjustment because I've been having crippling migraines and thought a chiropractor might help. I get to the desk that morning 30 minutes before my appointment to fill out the paperwork, and I explain to the receptionist what's going on and how I'll be paying. She tells me that this appointment would be upwards of $400 for xrays and adjustment. I gulped and said okay, this must be what other people do for their chiropractors too!! I begin to fill out the paperwork and have to leave because I didn't think my card would go through. I explain again to the receptionist and tell her thank you no thank you. She insists on seeing my out-of-State insurance card, and frowns and goes, "I don't know what this is. Do you know what this is?" Looks at me and then looks at the other receptionist. Making me feel very embarrassed at my blue cross/blue shield insurance and how it wouldn't cover my chiropractor. I just snatch it back from her and reschedule my appointment, only to cancel it when they call to confirm. You guys need more understanding front desk people. read more

Swendsen Chiropractic will make sure you're well adjusted! Great staff and Doctors!!!

I recently found myself in need of acute chiropractic care, and returned to Swendsen Chiropractic after a break for years. As before, I found them to be very caring and competent. However, with the addition of both Dr. Bergstroms, this practice far exceeds others. Justin and Todd inspire confidence at a time of great vulnerability, and I would strongly recommend them to anyone seeking quality holistic care. read more

If you are in need of chiropractic care, GO HERE! They are so amazing. I can't say enough good things about the whole office. They are so nice and accommodating. I have a 10 month old and I've been going to them since he was an infant. He's always with me and they are so understanding and sweet. When I came in the first time, I could barely move my neck to look at people because it was so sore and I hadn't seen a chiropractor in years. Even after the first adjustment I felt better, but now after months of going to them I feel amazing in comparison to how I felt before going. They are very professional and thorough. Because I have a baby and a full time job it's hard for me to get in on a regular schedule, and they never pressure me or make me feel bad for coming in very sporadically. (Which is very appreciated as a busy, stressed out New mom.) So, with all that being said... go see them! They are amazing and will not disappoint! read more

I just had my first appointment this morning with this office. I tried them out after looking at reviews on Yelp. I had been going to another doctor, and I wanted a second opinion. My first appointment was very lengthy, but they are extremely thorough! I first talked with their assistant for about 15-20 minutes. She took time to tell me what to expect, and educated me a bit on chiropractic treatment, and the effects of not being in line. I then met with Dr. J for an exam. He measured my flexibility, and measured the muscles in my back. After that, Dr. Swendsen came in to talk to me about what was going to happen with my treatment. I then went in for many X rays. After all of that, I met again with Dr. Swendsen for a minor adjustment. The equipment they have makes the adjustment very comfortable, and gentle. The office seems very up to date with the best equipment, and also modern technology as far as swiping a patient card to check in for your appointment. The office was clean and professional. From the first call I had made to try and set up an appointment, the staff was beyond genuinely friendly, and knowledgeable. They did not rush through any phone calls, and wanted me to be very informed. This was also consistent with everyone in the office. I had spoken with 5 different employees while I was there, and they were all friendly and courteous. My first appointment took 2 hours, but I am told that the follow ups should be really quick once they have a treatment plan, and can go over the x rays. After my first appointment, I already felt immediate relief, unlike the outcomes from the last doctor I saw. I would highly recommend this office. read more

This has been my first chiropractic experience. I very much like that full X-rays are taken which are then read by a radiologist prior to any treatment. Dr. J reviewed my X-rays with me the following day. I've had several adjustments since and have to say that my neck, back, and shoulder are feeling better. Dr. J and Dr. Todd are both very professional and very personable. Give them a call. I'm glad that I did. read more

I have had the opportunity to train with and be treated by Dr. Bergstrom. He definitely knows his stuff and he is very focused on the patients well being. I would Highly recommend Dr. Bergstrom to anyone who is looking for a Chiropractor who is very thorough and who is going to go that extra mile in resolving their issues. read more

My Husband had the privilege of attending Chiropractic Collage with Dr. Justin Burgstrom. He is a great adjuster with a wonderful bedside manner. He has a wonderful upbeat personality that inspires his patients to live their lives to the fullest and his skills as a doctor make sure that those patients have the opportunity to reach optimal health potential. If you have the chance to be his patient, snag the opportunity for a life changing experience. read more

Went here trying to get some relief from the migraines I have been having daily for over a month. The first visit was a consult and x-rays. I went back for the 2nd visit, went over the x-rays and had my first adjustment. I was moved to tears when I realized that my head was pain free for the first time in a long time. It only lasted for about 10 minutes but I am looking forward to the next treatment. read more

I don't generally write reviews of non dining businesses unless they are truly warranted. That being said, I've been meaning to write this one for awhile and now is the time; frankly it's a long overdue review. When we moved from Georgia to Puyallup I left behind and amazing Chiro and staff who felt like family; I was afraid I wouldn't find that here. Luck of the draw, I landed here at Swendsen and I am so thrilled that I did. The day I came in, Tonya got me set up right away with X-rays, this was just coming in as a walk in to see if they had openings. The doctors here are phenomenal, you work with all of them so in a way you get three different types of care, but it is all consistently great. The office staff is absolutely amazing and they go out of their way to make you feel comfortable and less stressed about any situation. All of the staff are absolute sweethearts and it will break my heart when I have to leave. This office bends over backward to see that you are healthy and happy and that you feel at home. Thank you Swendsen for making us all feel at home and incredibly welcome. read more

Swendsen Chiropractic is such an awesome office. The staff is knowledgeable and the Chiropractors are awesome. If you have never been to a chiropractor you need to try Swendsen Chiropractic. I've been going to them for a few years now. If I wake up in pain I go in and get my adjustment and feel better sometimes it takes a few times before I'm back to where I was before, but I always walk out feeling better than when I went in. I do have back issues and I always know when to go in. This office is friendly and very welcoming. read more

Love love love these Dr's. I've been a patient here for about 17 years on and off. The staff here is Wonderful and the Dr's! They all listen, are compassionate and do a fabulous job! read more

If I could give more stars I would. Dr. Bergstrom is an amazing chiropractor, he carefully listens to all your complaints and does a very thorough examination leaving you without a doubt at the hands of a doctor who truly cares. His adjusting skills are comparable to none and as someone who does not enjoy rugged adjustments I was very pleased with his gentle and specific adjustments for the needs of my spine. If you are in the area, it is a must to visit Dr. Bergstrom. read more

I was in severe pain for weeks prior to finally giving in to chiropractic care. My lower back and hips were so messed up that I had reduced mobility and extreme pain if I stood or sat for longer than 15 minutes. Dr Justin took care of me right away. He collected x-rays and did my very first adjustment and I've been hooked ever since. It's been over a month and I feel back to my normal self. Dr Justin has given me effective stretches & ice/heat treatment instructions that have greatly helped my condition. The most surprising part of his care that I did not receive from my previous chiropractor was his attention to stretching my muscles while I'm in the office and really working out deep hard knots to help relax my body after adjustments. Dr Justin has amazing bedside manner to boot and I could chat with him about anything. He has never rushed me through my appointment and he is attentive to what needs to be done. Go see him and feel better! read more

Was pleased with the service my first couple visits was there because of my pregnancy pain. Then I got rear-ended and they didn't want to see me as a pregnancy patient and wanted me to go under my insurance for the rear-ended accident but nothing was even filed under the accident since it was so minor and less than 5 mph in a parking lot. Tonya cut all communications with me even though she knew I was eight months pregnant and really need to be adjusted she stopped responding to all my emails. She didn't seem to care about servicing me as a patient anymore since I didn't go through my health care insurance she was more concerned about their side of the business instead of patient care. I was extremely disappointed. I finally was in so much pain that I called the billing coordinator their inch since I didn't file anything for the car accident she said to come in as a pregnancy patient and let me come in for a visit but when I got there they were still debating whether they could take me as a patient or not. They didn't seem concerned about my health or any pain I was experiencing now being nine months pregnant. I have since now switched chiropractic offices to get more supportive care post pregnancy since I have excruciating sciatic pain which could've been prevented if the staff at Swendsen would have continued my care when I requested. I blame them for not caring for a patient needs over insurance. I will not recommend anyone to go to this office. Was very disappointed. This pain could've been prevented if it wasn't for the misleading information from staff. It seemed like Tonya just wanted me to disappear as a patient and didn't care to get back to me even though she knew how much I wanted to be adjusted and how uncomfortable I was. Wish I went to a different chiropractic clinic when she first stopped communication with me because at this point I can't even get up from the floor without assistant. read more

Dr. Bergstrom is an exceptional chiropractor who is extremely knowledgeable and great with my whole family! I have gotten relief from chronic neck and back pain, and I have seen a huge difference in my kids after each adjustment, especially in growth. We seen Dr. Bergstrom on a regular basis to maintain our health until we moved to Redding CA. He has an exceptional amount knowledge, which really helps him pin point problems in your body and has been able to alleviate pain in all areas. I highly suggest you to go see Dr. Bergstrom for all your chiropractic needs! A+ read more

I met Dr Justin Bergstrom at the office i work out now, I had the pleasure and opportunity to getting to know him as a chiropractor and a friend. He does excellent work as a chiropractor he cares about you getting better and makes u feel 100% not only is he a good chiropractor he is very friendly and out going and makes you fell welcomed. At first i was scared to get adjusted do to another Chiropractic doctor that messed me up pretty bad but Dr Justin took the time to talk to me about it and was very slow w the process with me when he first adjusted me. He gained my trust and i would defiantly recommend him to anyone friends and family and strangers he is a great Chiropractic Dr and i was sad to see him go but he was exploring other options and i'm happy that i got a chance to get to know him as a doctor and a person. Please don't wait to get to wellness & miss the chance to get better and meet a great doctor/friend. He is located in puyallup off main st. I look forward when i get to see him again. read more