They really are attentive to your needs from the initial phone call they start answering &…read moreservicing you immediately. , Vivian called me and started the ball rolling , then Jonathan and Derrick. I appreciate that they communicated with the insurance company and dealt with the technical issues. Derrick has very been patient and understanding . A consummate professional . He sent me Victor Mendoza Sr. to assist me the 1st day of clean- out. He is superb , efficient and an excellent worker . Although , it's the beginning of the project - I can recommend this company to anyone seeking this type of service .

We just had an inspection but the inspector was very knowledgeable and thorough. They recommended a…read morecautious approach and we really appreciated their integrity and the information.

They did a terrible job on my apartment after the eaton fire. i was pregnant and expected the…read moreremediation to remove the lead danger. I ended up moving back to my apartment thinking it was safe. I gave birth prematurely. We tested again and found remaining lead. Now I am concerned for my baby's health still in NICU. Don't hire them to remediate your home.

Very professional and reasonably priced company. Had an emergency roof leak in West Hollywood and…read morethey were hired to do the remediation/mold removal. I got very timely updates and did not feel like I was being upcharged like many of these companies will do. Highly recommend

We recently found mold in our back room and reached out to ARG Restoration and Construction. We…read morespoke with Mario, and he was able to respond right away and even came out for a same-day visit. Once we agreed to the estimate, he had his team ready to start the mold remediation within 48 hours. Mario and his employees were incredibly polite, professional, and respectful throughout the entire process. They treated our home and us with care, and communication was always easy. They took the time to explain everything, completed the remediation within the timeframe they gave us, and immediately followed up with the reconstruction of the room. They also went above and beyond by doing a complete wipe-down of our bathroom and taking care of several touch-ups. Our bathroom and back room look amazing compared to how they looked before! We would definitely recommend ARG Restoration and Construction to anyone in need of restoration or construction services. Thank you so much to Mario and everyone at ARG--you are all truly appreciated!

I discovered mold in my bedroom and received several bids for the remediation and restoration work…read more The most reasonable quote came from ARG Restoration. Gabriel took the time to walk me through several options based on my budget, clearly explaining the pros and cons of each one. He told me the project would take a little over a week after the mold treatment, but the team finished everything in just four days. The workers were friendly, professional, and took the time to explain what they were doing and why. They also gave me style options for how the room would be put back together. Best of all, the total price ARG charged to tear out the affected areas, treat the mold, and fully restore my bedroom was the same amount another company quoted me just for mold treatment. I was extremely satisfied with their work and would definitely use ARG Restoration again.

We cannot say enough and praise of well built restoration and construction. All their crafts people…read morewere excellent, well mannered and efficient. Led by the manager of the site Vic, we were always kept in touch with the progress of our problem and its solution. Vic was also a very well trusted partner and our representative with the insurance company. I would recommend built well restoration and construction for any household problems involving accidents that damage the fixtures in the house. Thank you very much Vic

Built Well Restoration is doing a fabulous job in my mother's home…read more Already finished her main bathroom. Soon to work on her second bathroom. Water damage was the issue. Regarding the value, there was a ton of water damage, upwards of $15,000.00. For what had to be done, it's worth it ! Thank you, Vick for all that you have and are doing for my mother

Flavio was outstanding. Extremely patient with me. Remained…read moreon standby for weeks and ready to start at a moment's notice. The best part is the amazing job he did while taking meticulous care to cover my floors and protect walls or wood from any scratches. My neighbors also commented on how clean and quiet they were. He made an awful experience extremely bearable.

We had a big mold issue and asked for estimates from 3 mold remediation companies. MACS was the…read morelowest, and the work they did was highly professional and prompt. They really care, especially Francisco, our project manager. He's a great communicator and a pleasure to work with.

Appointment today 9-11am was cancelled. Not in advance and not proactively. Only when I contacted…read moreto get ETA. So, imagine if it was you. And you took a day off work or rearranged your day? How can a company can run like this?

We worked with Zach and Andy earlier this year and had a wonderful experience during a stressful…read moretime. Zach and Andy were always available for questions. They met with us multiple times to pick out finishes and offered suggestions on the best products based on their experience. They also made sure the work stayed on track, timelines were communicated and the work was completed when they said it would be done. We highly recommend working with Zach and team if you have the chance.

Update to the Update as I am almost done working with Puro Clean…read more 4/20/25 we move back home. Just now, on my first visit into my office room, the window sills are filthy and seem covered in what is soot and windstorm remnants. I am attaching pictures. We did have repairs done to our ceiling since the remediation but not in this room and there's no way after paying Puroclean $45,000 for that remediation there should be anything looking like that in my house. My side room is also dirty in this manner. The manager Christian has not responded to my texts about this. They also took two panels of curtains but left all other curtains in the house? I'm assuming they needed to be cleaned. They also did not offer any haul away of total losses. I can barely make contact with them. The manager Christian is responsive when he wants something (like calling me asking me to take down this review) and responds when he feels like it otherwise. His voicemail box is full. The other office staff are in developing nations and not actually on the ground. Furthermore, in laundering my clothes/linens, they told me it would take two weeks. It's been at least 6. Management also specifically instructed that they not release my items to me even though they are ready because they were still haggling with my insurance. Even my adjustor was shocked at this behavior from a remediation company. Especially since I promptly wrote and they cashed without issues two previous checks for $25,000. We've had to move back in without our clothes, sheets, towels, etc which is challenging. They're ready and available but Puro Clean is holding them hostage; a business practice they were not upfront about utilizing when I sent my clothes in for treatment. Please please go to any one else for remediation and restoration but Puro Clean. Update: Puro Clean has requested I remove this. I did eventually hear from someone on the ground here in LA, Christian, and they refunded us the money we had paid to have our insulation removed (we're still waiting on the check to arrive via mail). I appreciate that Christian reached out and has been very responsive. I am happy with how he resolved the issue. However, I still think the whole discrepancy between our payment and what services were provided and the behavior of their call center representatives (Tobi) and on site person (Roman) was disingenuous. I am amending my review to 3 stars since Christian was responsive and we did get our money back. Original Review: We contracted Puro clean to do smoke/ash remediation on our house after the Eaton fire. When I did my final walk through, with Roman from the Pasadena office, he told me my crawl space was too tight (it is 12 inches) and so the insulation wasn't removed and I should have my contractor fixing structural damage remove and replace the insulation and that would be "easier." I was happy to do so. However, Tobi, from their office (which is a call center in Nigeria/Other countries making them very hard to work with) pressured me to immediately pay the full amount due on the service (which included removing all insulation and replacing it, which was not done). I foolishly paid. When I contacted Puro Clean to correct the error and get the part I paid for that they did not do, refunded they have been incredibly shady and dishonest. It's disgusting that they take advantage of displaced persons from a natural disaster. According to their call center (which is the only point of contact for customers) Roman, at their Pasadena office is now claiming all the insulation was removed and Puro Clean is refusing to return money their were paid for a service they did not do. Using Puro Clean has turned into a nightmare for us.

From the owner: PuroClean of Pasadena is the region’s only physician-led property restoration company, bringing…read moremedical expertise, scientific precision, and compassionate care to every project. We specialize in water damage mitigation, fire and smoke restoration, mold inspection and remediation, and biohazard cleanup, including crime scenes, trauma, fentanyl contamination, and drug-affected environments. Our physician leadership ensures elevated health and safety standards, evidence-based protocols, and meticulous attention to environmental and microbial risks that many traditional restoration companies may overlook. When emergencies strike, we respond quickly with advanced technology, clear communication, and a commitment to restoring both your property and your peace of mind. Our team is highly trained, certified, and equipped to handle hazardous conditions with discretion, professionalism, and medical-grade sanitation practices. Whether dealing with flooding, fire loss, toxic residues, or sensitive biohazard situations, we focus on creating a safe, healthy, and fully restored environment. PuroClean of Pasadena stands apart by combining restoration expertise with medical insight—delivering cleaner, safer, and more reliable results for homeowners, businesses, and communities.

I works with Paul Davis east San Gabriel valley to remediate my home after the fires. Heard about…read morethem on a Facebook post. Called them and Gary walked me thought the process. Took over all communications with my farmers adjuster and got them to approve his estimate. After signing the contract, Leo met me on site and tagged all the contents he thought could be cleaned. He was very thorough and explained it layman's terms. We had a couple bumps in the road but overall, I'm very happy. Hope I never go thru this again but if I do, I'm calling them. If you see this, thank you again. Great company, truly care, sincere and understanding, not pushy like the rest.

We scheduled an appointment with Paul Davis Restoration and Construction of East San Gabriel Valley…read moreout of Monrovia, CA, and the estimator actually spent a good amount of time at the property taking pictures and discussing the project. Unfortunately, that initial thoroughness meant nothing because there has been complete radio silence since. We received zero follow-up and no estimate whatsoever. It is extremely frustrating to waste time coordinating and walking a site with someone only to be completely ghosted. Cannot recommend a business that fails to follow through on the most basic step of providing a quote.