Our family loves Dr Janda, Dr Horner and Dr Lee. And have been seeing some of them for over 30 yrs. their assistants are excellent. The office is comfortable and friendly. BUT...... their clerical staff is awful. They never answer their phone. They never return messages. When I complained to their office manager about being on hold for over 90mins she apologized but then proceeded to try and convince me this never happens. After I had just told her I was on hold the day before for 45 mins. All just to make an appointment. While the eye glass selection is decent, the time it takes to get glasses made is absurd. Sometimes months before they are ready. This office needs a serious overhaul. As it pains me to leave the fantastic doctors, we will be looking elsewhere. read more

I have been a patient here in the past and had a decent experience. I called on Friday March 19, 2021 to inquire whether or not they accepted my new insurance. The woman who does the appointment scheduling was horribly rude. She was short, impatient, and dismissive. To be honest, I wouldn't go back here just because of the way I was treated. I see in the reviews that others have been treated rudely as well. Sylvan should really consider training their staff in customer service. read more

I recommend Sylvan Eye, the doctors as well as the optics department, are wonderful, I was treated like they had known me for years. Special thanks to Mary, for being so delightful, as well as proffessional, picking the perfect pair of glasses for me. read more

I had eye exam, glasses and sunglasses done here in May 2012. The optomeitrist side is run very efficiently. All staff were helpful and pleasant. Dr. Martin was very friendly and I felt comfortable about his recommendations. Nicki helped me pick out frames for computer glasses and sunglasses. Very helpful. She was able to zero in on what I wanted pretty quickly. Less than a week to pick up the glasses. Adjustments were made for my obviously crooked face. I did pick expensive glasses so the costs were high but overall am very happy with my experience here. read more

I've been going to my doctor for a while. They are awesome, however the desk staff is a joke. Very unprofessional and rude. I called to set up a appointment and the process took ten minutes because she was having a personal conversation while I was still unmuted and heard everything. If it wasn't for Dr Lee I wouldn't be there. read more

NEVER SEE DR. MARTIN!! He is so rude and was talking me like I was one of the young girls that worked there! So unprofessional !! read more

Dr Martin is fantastic. When another practice could not make my glasses correctly they got it right. Whenever I've needed an adjustment or repair, they've been great. One time I accidentally got crazy glue on my glasses as I attempted a home repair on my frame. I thought I'd ruined my glasses. I was pleasantly surprised they were able to remove the crazy glue and fix my frame! They did this without charge even though I'd purchased my frame more than a year prior to this incident. During my most recent visit I was disappointed in the choice of Men's frames. I was delighted to learn they have catalogs which give you lots more options than what you see in their office. They offer professional exams, no pressure sales pitchs, and experienced aftercare. What else could you ask for? read more

I'm sorry but I love my doctor but the staff is just incredibly RUDE! Will never make an appointment again! From the time I made an appointment to the assistant helping there is never been a good experience. read more

I have been her 3 times with my Mom. Always a long wait! They rescheduled her appointment 3 times then we come and we are waiting an hour an a half to be seen!! Ridiculous! My mom is elderly and diabetic. Definitely this is the last visit gonna find her a different eye place!! read more

I have been coming here for many years - probably 20 - and have always had excellent experiences. This year was an anomaly. My eye doctor, Dr. Martin, has always been wonderful. He's engaging, helpful and great with kids. My issue here is with the opticians and billing. I started this process with ordering a pair of sunglasses and asking that the lenses be black and a match to the lenses that I had previously. The girl that was helping me was slow and not knowledgeable and it seemed her abilities in their computer system were very lacking. I had ordered my previous glasses from them so they had that all on file. Upon receiving my sunglasses, the lenses were more of a reddish brown and definitely not nearly the same. Then the adjustments that they did to the sunglasses to make them fit well, were awful and compromised the style of the frames. When I asked to reorder, they obliged and I worked with someone else to correct this. They told me that there was about a $60 difference (which was significant since I paid $98 to begin with) but I accepted and told them to go ahead. They did call me to let me know that my glasses were ready but before I went to pick them up I received another bill telling me that I still owed $234. Long story short, I'd recommend Dr. Martin, but not the optical department. Buy your glasses someplace else. read more

Worst service purchased 2 pairs still waiting it's almost a month and they make excuse after excuse and when they can't make one they just hang up on you read more

Save yourself a huge hassle and skip this place. It's awful. The staff is horrible. They don't respect your time. You're just one of thousands of patients to them. I've been coming here for years and tolerating the place. The Dr. is fine but you see him once a year for :15 minutes. The rest of the time you're dealing with unhappy staff. The people who answer the phone are indescribably bad. They want to fight you on everything including getting a copy of your own prescription. When I ran out of contacts I was told "just wear your glasses." JUST DON'T DO IT. Our family switched to a new office down the street and it was one of the best decisions I've ever made. And yes, getting a copy of your Rx is simple as it turns out. And yes, your time actually is valuable. read more

The staff here are just RUDE and dont care expect one lady who helped me with my glasses she was the sweetest. I ordered my glasses and they dont even call me to tell me they were ready according to them I had to dream they were ready. When I showed the girl up front was just rude as always. Safe to say I will NEVER come back to this place I would rather go somewhere the staff makes me comfortable. read more

I have been going to Sylvan Eye for many years....I have always been treated with the utmost respect and care. I just went on Monday for my appt! Dr. Martin was not only on time, but very though with my exam. He then referred me to his staff member, Tammy Rocha, for new frames. She is the most pleasant and patient employee. She not only fitted me for new frames...I inquired about contacts and then went on to ask about prescription sunglasses! Tammy was extremely helpful and not pushy in any way. She made sure I was going to be satisfied before leaving. I will always be a patient at Sylvan Eye just because Tammy Rocha! Thank you, Tammy! read more

Met with Elvira today to try on Mauijim sunglasses. Greeting was awesome and Elvira was more then accommodating. She had no problems with letting my husband try on as many Mauijim's that he needed too to find the right one. Sylvan vision has the best selection for MauiJim's. Elvira was very delightful and kind, Easy to talk with. The transition was easy. I will another review when we receive the glasses. I highly recommend Sylvan Vision and Elvira the sales representative. Thank you for the great service read more

The employees are very nice and one helped me pick out my glasses ... I think her name was Crystal? She said that the glasses would compliment my eyes and nice things like that. They had lots to choose from and I love my glasses so much. - from Richards daughter - read more

Tip: You have 6 months from date of your eye exam to go back and have eyes re-checked and lens re-done at no cost. It's kind of a "warranty" type thing. Both my husband and daughter had glasses done at this office. The office is very clean, parking is ample and accessible. Customer service is great. They didn't do anything above and beyond but they provided me with what I needed in a timely manner and that is what matters most. read more

This place is joke! They make appointment on their own. There management is very rude and is referring to different patients when she talks to you. Violating HIPAA rules. They cancel last minute. Don't have their facts straight. No one ever returns your phone call. They charge you $25 for appointments they make on their own. There's a lot of places in Modesto avoid this place. read more

Has this kind of medical billing malpractice happened to you, your family or friends? No regard to your credit rating! Medical billing sends you to a collection agency without contacting you first to inform you of a bill you may owe? Have they claimed to have sent you three notices--that you never received--nor offer proof? Then when you inform them that you have never received a notice, they call you a liar and won't accept your payment? Perhaps the courtesy of a phone call would have been nice. Maybe the billing department personnel is taking shortcuts and not doing their job. This medical billing malpractice is what "Sylvan Eye Associates" in Modesto Ca. is precisely doing to my family. We have been loyal customers who always have paid our bills when due. My wife called to resolve this issue, but their billing department was rude and not helpful; don't they want the money they say we owe? I have also called, but I keep getting the run around that the manager Sarah just left the office for the day--don't they want our family's business? I may have to contact our doctors directly--since they refuse to let you speak with them--to let them know why we will no longer be their clients. If you stay tuned, I will let you know how Sylvan Eye Associates in Modesto Ca., treat or mistreat their clients, and how they handle complaints, whether good or bad. read more

I love this place! They always take their time on helping me choose my glasses. They have good options to pick from. The prices are good and their garantee too. I recomend this place! read more

First off I usually don't leave reviews for businesses but this has to be done and left for others to be aware. The doctors are nice and friendly for the most part. That changes the minute they take you to the optical dept to talk about glasses, the staff helping patients are lazy, rude, unprofessional, lack of care, lie about items dmaaged in their care like frames while making you sign a waiver of your rights. Don't have the common decency to call patients informing them immediately of the damage done and then lie about the when the damage was done. The employee Merrie is the worst employee in any optical center we've have had the pleasure to deal with ever ! No phone call back after 3 messages left on direct line in 2 days. Will never have glasses filled here again too pricey for the service, care and lack of quality given to patients. read more

I have been going to Sylvan Eye for over 9 years now. they had me see an ophthalmologist ever 6 months for over 9 years now. They kept telling me that My eye pressure was too high so they had me come in every 6 months to re check my eye pressure. I recently changed my ins to kaiser and I went to see an eye doctor at Kaiser. He told me that My eye pressure is normal. seems that sylvan eye didnt bother to check the thickness of my iris my iris is thicker than normal so My eye pressure isnt high at all because my iris is thicker than normal and to have a thick iris causes the pressure test to be higher . so Sylvan eye doctors are very ignorant and they don't know what The F they are doing. My Kaiser eye doc told me that because my Iris is thicker than normal that it will make my eye pleasure look high when it is not high.Just saying dont trust sylvan eye in modesto because in my opinion they dont know what the Fulk hey are doing. read more

Took the day off work to drive my elderly father to the eye doc for an 11:05 appt. finally called in at 11:30 and then at 11:45 was told it would be at least another hour and that there were 4 patients ahead of him and he was welcome to reschedule but it would be like this until next March. My folks waited an hour and a half on their last visit. There had been a patient standing at the counter to check in for 10 min and all three employees in the back room are completely ignoring him. Wow! No regard for their patients or caregivers time. This place does not deserve anyone's business. By the way, it's 12:48 and we're still here. read more

Be on guard when picking up your expensive name brand frames that they haven't been swapped out for lesser priced look alikes. Has happened to me twice but i didn't catch on until I had them repaired elsewhere as was told they were not Silhouettes as I had thought. read more

Ordered a pair of glasses for my son. He has a heavy prescription. The glasses did not fit well, so we picked new frames and ordered another pair. Got the new pair but the transitions were not as dark as the first pair, just a light tint. They are clearly not as dark, but cannot get them redone because they have to get sent to the lab to get evaluated first. But he needs these glasses to see and they are a big difference from his old pair. So now he's stuck with transitions that don't get dark, even though I paid for them I get that insurance labs want things done a certain way, but there has to be an exception. And it seems that they didn't want to help with that exception. read more

Was going here for 5 years. Making appointments used to be friendly and easy. Called at 11 to make an appointment and got the rudest person. Quick, short answers and her attitude was the worst. At the end of the call I even said "okay, thank you" and she just hung up, I was going to finish my sentence with "for your help." So I called back to talk to the manager, she tried to fix it once I said that, guess she knew exactly who I was, why I called and that the way she was acting was wrong. Make sure the employees welcoming new or existing customers can keep them. read more

All that I can say is don't go here. The service is horrible. When you ask them about a service or billing, they look at you like a deer in the head lights. They had us way overcharged, which took me hours to ever get straightened out. Don't think that I have ever seen anything that equals this. You call and get a recording, they say that they will call back, and they never do. The Doctors are good, but the staff is terrible. The only reason that I gave 1 star is because in order to leave a review, I had to give 1 star. read more

I came in as a new patient and was told my insurance covers 6 months supply of contacts. When I came in to pick up my contacts I was given 2 boxes instead of 4 which accounted for 3 months supply. I then asked the front desk ladies about it and they told me that my insurance only covered 3 months supply and whatever I was told was inaccurate and that I would need to pay more out of pocket to cover 6 months. I felt really ripped off and like I was lied to. I will not be coming back here. read more

I was treated like I was just a number to them. There is only one ophthalmologist that's there on a regular basis and another one that comes in every two to three months. I was a patient of the doctor that came in on those months. When I had a problem with one of my eye drops the permanent doctor did nothing about it. I have glaucoma and because I wasn't given the eye drops that I needed my pressure went up dramatically. I will never again go there because Dr. Lutosky will not help you. I feel she is incompetent of doing what she's there to do. Your eyesight is in danger if you go there. They could care less if you go blind.k read more

Horrible experience over the phone with the scheduler name of Andrea. She did not want to do her job and called me and I had to call and verify it myself and told her to call a different number. Treated me in smart alec responses and unprofessional tone, She was very sarcastic. After reporting to her manager Crystal, she called and repeated what was on the notes. She did not acknowledge what happened or was empathic to the incident. She became irritated to what I was telling her what happened and did not seen to care much of how the call went. I believe Crystal and Andrea may have a personal relationship is to why she did not have any empathy. I asked for someone higher than her and she said there is no higher and that I could not speak with Dr. Horner or leave a message and then she hung up on me. I called back and got Roxanne at optical and she was sending a message for Dr. Horner. Crystal then calls me back and says that she was canceling my appointment and releasing from office. She was upset because I was trying to get message to doctor and decided to cancel my visit. I believe Sylvan Eye had a better team before, Their office today is very unprofessional and need coaching. I hope Dr. Horner straightens his office out with a better and more professional management team. I am rating the team with 0 stars. read more

Ordered my sons glasses WEEKS AGO! Still no Glasses. They finally called me after I called them and I've been in there twice to get my sons broken glasses repaired and to check on status of the glasses. Well guess what they have to reorder the glasses cause they still have not received them!!! I'd rather go pay for glasses out of my pocket then wait for them to order them thru our ins!!! Never again will I go thru this place!! Seems like the staff there needs to be retrained "how to order glasses" thru ins course!! Horrible service. Clueless Staff!!! read more

I have had a great experience with Sylvan Eye Associates. I enjoy my appointments with Dr. Janda, as he is knowledgeable and truly enjoys his job. I have a prescription for progressive lenses, which is more challenging to fit in comparison to single lenses. In fact, I had poor service and fit with another optometrist and switched to Sylvan Eye Associates. The switch to progressive lenses was seamless with them. They are very customer oriented. I gave only four stars because I wish that they offered a broader selection of eyewear. read more

Dr. Janda is great! The optical techs and the clerical staff are rude and very slow. After my visit with the Dr he escorted me up front, he said that it shouldn't be long. We waited and waited and waited. We heard about their lunches and another customers dogs. Not once we're we acknowledge. When we asked what was going to happen, they snidely asked if we were in a hurry. Not professional. read more

I find it completely unprofessional and without a single concern for the patient or the time constraints they may have that Dr. Lutowsky made my daughter and I wait over an hour and a half just to SEE the doctor! They over book and stack their patients on to of each other and literally treat you like a pariah when you ask how much longer it will be. This truly is some of THE WORST customer service I have ever experienced! read more

Hi had an appointment with Dr Horner Today was totally disappointed with his lack of professionalism! I was insulted on two separate occasions regarding my eye glasses because I had not purchase it them from their office on my past exam, his exact words were that my glasses and I quote are like a 4 pound cell phone and outdated by 25 years! After my exam I was rushed to speak to his sales person to buy my new glasses from them and after I said I would like to go somewhere else to purchase she was very abrupt and rude and rushed me to the cashier to get me out of there, mind u I have been a patient there since 1999 and I will not go back next year for my exam and I will tell all my friends and family not to take their business there. Very unprofessional and rude!!!! Pierre Saroukhanioff read more

I am a patient of Dr. Martin, and he is a great doctor. I am very satisfied in terms of the quality of optometric care that I receive. However, the glasses department needs major improvement. I ordered some prescription sunglasses 11 days ago, and was told about a week ago that they were ready. I came in today to get them, and, to my surprise, they weren't ready after all! The older woman that works behind the small counter in the back tried to be humorous and jokingly said "Those darn humans!" I'd find it somewhat funny, but now I have to make an extra trip one day after work to pick them up, as if I don't have enough to do between full-time work and full-time school! Not such a knee-slapper, if you ask me. read more

Horrible customer service I got a horrible case of the flu the morning of my appointment I tried contacting them to reschedule with no answer because on Saturdays they don't have the phones on I had to cancel with there exchange system now they want me to pay for a no show when I left a message and had a high fever so instead of caring about spreading my flu to everyone they wanted me to show up for my appointment and charge me. Also I've been waiting for my sons glasses for the last 3 weeks they told me 7 days and finally last week with me getting no call they tell me his glasses are on backorder. I will never ever return even though I loved the eye doctor. Unfortunately there lack of common sense and customer service skills ruins the great optometrists they have. I asked to speak to someone on the board and the manager refused to write a message down and said there board has no time dealing with customers like me. I so wish I could give this company negative stars they don't deserve the 1 star I'm required to give read more

I love Dr. Martin, but I don't know what is going on with this place in general. They do not answer the phone, so I've left messages. They say they check messages often, but it's been 2 weeks and 4 messages, and STILL no call. I finally emailed them, but so far - nothing. Guess I will take my business elsewhere. Too bad. read more

Customer Service Has To Be The Worst. They Never Answer The Phones, They Wait For You To Leave A Message, Listen To It, Than Maybe Call You Back. The Do Not Care. I've Been Playing Phone Tag For Two Months. 100% Of The Time I Get Transferred, Than Get Disconnected. All They See Are $$$$ When You Walk In. read more

I am so happy to be apart of this optometry practice! The staff is always friendly and professional and they offer the latest and greatest in contact lenses and frames! Keep up the good work :) read more