I have been a customer/patient here at Gilbert eyecare for years. I can't say enough great things…read moreabout this place. The entire Gilbert staff here is lovely and know their stuff. I see Dr. Rachel Willcoxon for my yearly eye check-ups and Lisi the frame specialist for my glasses frames. I have had such an exceptional experience here throughout the years that I will be coming to this local establishment for years to come.

Doctor Gilbert has been my eye doctor for quite a while and I have come to trust his judgment and…read moreadvice on my eye issues. At some point in the near future, I plan to take the plunge to get the surgery done so that I will not have to wear eyeglasses anymore. It seems counterintuitive for an optometrist to promote eye surgery but that just speaks to the character of Doctor Gilbert. He really wants what is best for his patients, even if it means he will earn less money.

Dr. K has been my optometrist for 3 years. He is knowledgeable and kind. He cares about his work…read moreand patients. That reflects in the staff that he hires. The staff is friendly and helpful.

My 12 daughter is very hesitant about going to see the eye doctor. Dilation drops make her nauseas…read moreand therefore she's terrified of them. Here they don't use dilation drops and do a thorough assessment! She has a wonderful experience and everyone was very nice and attentive. Definitely worth the super long drive from southern Chesapeake! We found our daughter optometrist!

Great customer service. Will be first visit so will update. Recommended by two friends.read more

Great experience overall with eyeglass frame shopping. My son was paired with a representative that…read morewas finishing up helping another customer. Once her attention switched to only us she was phenomenal. They have easily over a dozen name brands. The show room is clean, but kinda average. My son found two candidates. The one name brand,, the other a generic. The price difference was high. Ultimately my son found a pair, but wants to make one addition stop.

Everyone was super professional place a super clean and all the employees were very inviting. I…read morecame in needing an adjustment and other things done for my glasses and they got me in and out right away. Shout out to Troy and all the other individuals working there. Come here if you need to get anything done on your glasses.

Like the staff and the prices for designer frames are a plus when you are on a budget.read more

I recommend Envision ghent. The staff is incredible, thorough and explain every step. Dr. Cassis…read moreis extremely knowledgeable and explains every step of exam. I have some eye issues and she goes through every exam with me and is very pro-active with my conditions. Joyce is lovely and my style guru for all my glasses. She has quite an "eye" (no pun intended) for design and what works with each client. I highly recommend this group. You won't find better.

Enjoyed my appointment. Friendly staff and the doctor was informative and attentive. Would…read moredefinitey recommend!

I've never even been inside this business, but that's not for lack of trying…read more I moved here from San Diego 6 months ago, along with my children and pets, leaving my active duty husband behind to finish his TOD there. Rent for a family of 5 was costing us 50% of our income. A few months after we arrived I noticed that there was an eye care center next to my local Walmart, so I Googled "Walmart with eye care center near me" when I returned home. I wear glasses and contacts, and all 3 of my children wear glasses, and our insurance provides us with yearly exams. This center was indicated to be the closest. It took me at least 2 calls to get through to someone to make an appointment, and even at that point they were scheduling 4 months out, so I made appointments only for myself and my youngest child. I was told that I would receive paperwork to fill out ahead of time, but I never did, despite checking my spam email regularly. When I asked about their location they confirmed that they were "between the Sams and the Walmart". Today my son and I arrived for the appt. And, as instructed, I called to let them know we were there. The receptionist asked me to pick up the paperwork and fill it out in my car. I'm sure this is a covid related measure, but since I am vaccinated I did not see why it was necessary. Nevertheless, I proceeded to the door, but no answer came when I knocked, and the hours indicated that they were closed. Someone working at Sam's Club said I could ask at the eye care sales dept., and when I did they indicated that the optometrist only scheduled appointments on weekends. When I explained my situation she told me that the optometry office I was looking for was between ANOTHER Walmart and Sam's Club that was also in Chesapeake. At that point I recalled that I had never been given an address for the location. I could never have known or guessed that Chesapeake would have 2 different Walmarts and Sam's Clubs, located together, in 2 different locations, and both with an optometry center in between, having only lived here a few months. But since I spoke with the office staff several times, you'd think they would have mentioned it to a new patient looking to schedule appointments for 4 people. Nope. Maybe if they'd sent me the paperwork as promised that would have let me know, but they didn't do that either. I did call back and explain that I did not have the correct location, but I was informed that, because of the time I'd spent trying to determine the problem, I would need to reschedule. Nope. Taking my business elsewhere.

I love this place. I have been going here for years and I love the Dr. She is always so sweet and…read morehelpful. Has always been invested and caring towards my family. She's not a simple get yourself in fast and leave kind of Dr. She takes her time to actually treat you

I am sorry I decided to patronize this business. I would suggest anyone contemplating doing the…read moresame reconsider. I have had to return to this establishment four times to have my brand new almost $500.00 eyeglasses adjusted four times. I was intending to purchase a second pair of prescription eyeglasses to use as sunglasses. I am glad I did not. In addition, they will not allow customers to use the restroom. I was told to go next door to the Firehouse Subs. I am a paying customer and yet I am not allowed to use the restroom of the establishment I am patronizing. This is absurd and unacceptable. A family member suggested this franchise is a dying breed. I believe this as well.

Would not recommend this eye doctor or Pearle Vision to anyone. No one wiped down any of the…read moreequipment before or after I sat. I told the doctor my left eye was still blurry and she told me "that's as good as it is going to get". Next door the glasses are extremely overpriced. I went to Lens crafters and he was able to get my left eye clear. Pearle Vision quoted me over $500 for a pair of glasses with no extras. I got my glasses from Lens crafters with the highest level of antireflective coating for less than $250. Save your time and look elsewhere.

**Before I give my great review about Dr. Seipel and staff, I want to suggest strongly that a sign…read morebe put on the door and lobby that no food or drink be allowed. The woman in the lobby eating Bojangles Chicken and sucking on her fingers was disgusting!! Then the staff had to clean her mess when she left. ** Our family have seen Dr. Seipel for over 10 years. He is just wonderful!! Never disappoints. The front desk staff and assistants are very pleasant, the people who walk around hounding you to buy new frames are annoying. Annoying. That would be my biggest issue with this practice.

If you go in and everything goes right, I would give them 4 stars. They are on the high end for…read moreglasses. If you have any kind of problem with your glasses, watch out because it is a hassle. I had lasik a few years back. I brought my boys in for eyeglasses and had no problems (first week of June 2018). I decided to come in myself, get my eyes checked out and get a pair of sunglasses. After my exam, I was told that I had a slight prescription and that would benefit from glasses at night with a special coating to help with halos and starbursts, as well as reading the street signs. This did not sit well with me as I had not noticed any issues with my vision. I went ahead and purchased the glasses on the advice of the "experts" at Southern Eyecare. The next week, I had received the glasses and gave them a few days trial. My vision was the same with or without the glasses and there was absolutely no improvement to halos or starbursts at night, which was the main benefit I was hoping to see. I took the glasses back and attempted to return them. I was told that they could only remove the coating and would not refund any of the money that I had paid (VSP did cover most of the cost, but honestly who cares about the insurance getting their money back?). Lacking cooperation from Southern Eyecare to return a product that was useless to me, I filed a dispute for the charge with my credit card company. This took some time to process. Southern Eyecare called me on Friday August 3rd, 2018 to come return the glasses on Monday. Sure, no problem. I became busy and forgot. I received another phone call today with a veiled threat to return the glasses before "further action was taken". I was planning to return them and get a replacement pair of sunglasses. Needless to say, I only returned the eyeglasses. Overall, I would not recommend Southern Eyecare Associates. You can get a comparable product elsewhere without the risk of having to deal with their horrible customer service in the event that an error is made with your eyeglasses.