Great customer service. Will be first visit so will update. Recommended by two friends.read more

This place was amazing and Dr Morgan is awesome! I found this place through Yelp. The reviews were…read moregreat so I gave them a try. This was my daughter's first eye appointment. They were able to get her in the next week. Check in process was smooth and quick. The people at the front desk were nice. We then met Dr Morgan. He was so cool and down to earth. He was thorough and you can tell he is passionate about his work. I will definitely be switching mine and my son's optometrist to him. Keep up the good work!

I called to schedule an appointment for my 90 yo father but was told there was no availability for…read moreabout 6 weeks. I explained that it was a safety issue and could they please find a way to see him sooner: YES! Throughout the visit the staff and the doctor did everything they could to ensure that my Dad understood everything. (Even though he is very hard of hearing and you have to yell at him.) They deserve every star.

Excellent office to get your eye care. They offer a multitude of frame choices that are…read moreeconomically priced. They offer good service and a good price. We are fortunate to have them in Galax.

I was charged an extra $150 for progressive lenses. I remember distinctly telling the consultant…read morethat I wanted to order only what my insurance would pay. I paid $230 which was supposed to be half...when I picked them up ..I owed $350. How was that possible? There answer was that "someone should have called you". I never received a call and had to pay $350 to get my glasses. When I expected to pay $210. What sa ripoff. Do not use Gilbert Eyecare!

From my very first phone call, I was treated with kindness and care. The staff member who answered…read morelistened to my concerns and made sure I was scheduled right away, which meant so much since I was struggling with my vision. When I arrived, Dr. Rachel Willcoxon was absolutely wonderful--caring, professional, and reassuring. She explained everything clearly and made me feel confident that I was in good hands. The exams and testing were thorough and top notch. Dr. Willcoxon didn't just stop there--she and her team coordinated everything, even arranging my specialist appointment and following through so I didn't have to worry about a thing. Thanks to her, I've already had one cataract removed, and I'm so grateful for her compassion and dedication. Dr. Willcoxon and her staff go above and beyond, and I highly recommend them to anyone needing eye care with serious concerns they will give you top notch exams. Patricia Goff

I have been seeing Dr. Ferrara for about 10 years now. There's never a long wait, the staff is very…read morefriendly and helpful, and Dr. Ferrara is always kind and caring. They have a huge selection of frames and usually have my contacts in stock. I wish all doctor appointments were this easy. I recommend Joyful Eyecare to everyone I know.

I've been going to Joyful Eyecare for 9 years and they always have the most friendliest staff. My…read moredaughter and I had a 1pm appointment and we were able to get checked in and seen right away. Our appointments were quick and Dr. Ferrara is always so personable and very informative when it comes to the care of our eyes. My daughter and I are both contact wearers and he ensures that our contacts fit well and our vision is clear before we leave which shows the compassion he has for his patients. I highly recommend Joyful Eyecare to anyone that is looking for a professional and caring Optometrist.

Appointment was on time at middle of the day. Staff was great. Cost was reasonable and I was out in…read moreunder an hour.

Great efforts on behalf of everyone there. Arrived and left in a very timely manner. All tests were…read moreexplained to which I understood. My go to eye doctor.

I have been going here for years. I really love Dr. Adbhner Wong as my eye doctor and Sheryl (I…read morethink?) at the front desk. Both of them gave me absolutely great customer service and each deserve 5 stars. They listened to all concerns I had and made me feel like a valued customer. Unfortuantely over the last year my family and I have run into several issues with them. This included: incorrectly ordered pair of glasses, incorrect charges, lack of communication, bills being sent 6+ months later without any other contact, etc. This has proven to be very frustrating for our family. It's been a hit or miss the past year.

I am extremely disappointed with the service I received at Costal Vision Eyes. I paid around $500…read morefor a pair of prescription glasses and had a very frustrating experience. On December 18, I went to the store with my prescription and clearly asked for glasses for distance vision only. After some time, they called me to let me know that my glasses were ready. When I tried them on, my vision was blurry. The staff later realized that the employee who helped me had mistakenly ordered lenses with both reading and distance combinations, even though I had clearly requested distance only. They told me it was not a problem and that they would send the lenses back to be corrected. I then had to wait another 3-4 weeks. When I finally went back to pick them up again, my vision was still blurry. This was very frustrating because I had already waited a long time for the correction. At that point, I started to worry that maybe the eye doctor had made a mistake with my prescription. I took the glasses and scheduled an appointment with another eye specialist recommended by a friend. The new doctor confirmed that the original prescription was correct -- the problem was the lenses made by the store. They had only corrected one side and left the other lens with the same mistake. I paid the full amount upfront, which I now regret. After spending $500, I ended up with glasses that I cannot use and only kept the frame. I also lost a lot of time waiting for them to fix their mistakes, only to receive the wrong lenses again. This experience has been extremely disappointing and frustrating. I cannot recommend this place. I am sharing my story so other people are aware before choosing this store.

Unfortunately I had the worst customer service experience of my life here yesterday. As a brief…read morebackground, I've been wearing glasses for 27 years. My parents both wear glasses and we had previously been going to the optometrists and retail LensCrafters in MacArthur Center once a year every year for as long as I can remember and always have had a great experience. That store has now relocated and the closest to me is Lynnhaven Mall. I had previously walked into the retail side and a lovely woman named AJ helped me adjust my glasses that my toddler broke until I could replace them. I was looking forward to coming back to her to help me pick a style after my exam. I scheduled my appointment yesterday morning for that afternoon at 4pm. I arranged for my husband to get out of work early and watch our son to accommodate this appointment. I showed up at 3:55pm. At the front desk were 2 women one 20s/30s and one was older. The younger one greeted me and then proceeded to say and I quote "...yeahhhh we didn't have a phone number on file for you and your email didn't work so your appointment was canceled." The form did not require me to input a phone number or insurance. It even said on the confirmation email (of which I received THREE confirmations to the same email that "didn't work" for them) that I could fill out forms and provide insurance in person at the time of my appointment. They continued to tell me they could reschedule me for another day. I'm a very patient and understanding person, I don't enjoy confrontation. There was no apology for wasting my time. No effort to accommodate me. The lady beside her was her supervisor as I learned when asking to speak to someone else. She also met me with attitude, rolling her eyes and refusing to look at me, typing on her computer while I was desperately trying to seek resolution. Unprofessional, disrespectful and just downright rude. I wasn't yelling or cursing I was just upset at the situation and honestly, even a simple apology for the mistake would have gone so far. But not once did they even say sorry, in fact, blamed me saying I must've spelled my email wrong or there was a problem on my end. I received various spam emails and work emails to my same email after booking. Aside from this, I don't even understand why the appointment had to be canceled. I could've provided this info on the spot. My appointment was confirmed as BOOKED multiple times via email. I suggested perhaps there was an issue with their email host. Again met with blank stares. Disappointed is an understatement. Neither one of those women should be in a customer facing position. I'm disheartened to take my business elsewhere for my eye exams however AJ and the other gentleman working the retail side are absolute customer service rockstars and tried to help me afterwards.

This LensCrafters is located inside Lynnhaven Mall. It's basically just outside of JC Penney…read morestore. It's pretty easy to see the place as you come out of the store or from the parking garage. There is an independent eye doctor next door, but I already had my prescription for this year. My visit here was on October 30, 2023. The business was nice and bright when I came in. You can tell it was well maintained. You can see all the different kinds of frames available along the walls. When I came in, I was greeted by Amy, who I found out afterwards that she is the general manager for this location. I wanted to look around a bit to see what type of frame may work for me. After looking around for a little bit, I wasn't sure what type of frame I wanted to go with. Amy took the time to show me different frames, and she found one that I liked. After that, it was getting the process started to complete the purchase. It's a great way to use FSA funds too. The overall process was pretty straightforward and quick. She also checked to see if they had the lenses available there on site. In the end, they did have them available, and about an hour later, I got a text message that the glasses were available. I came back in later that afternoon to pick them up. Everything worked out and all was good. Overall, this was a very good experience for my first time getting glasses at a LensCrafters. The staff are friendly and willing to help too. Whether you have vision insurance or not, this is definitely a place to look into for getting glasses. There are so many different frames you can choose from. This place is definitely worth checking out.

I never take it lightly when I give a bad review. I think that taking a patient's money is wrong…read more Dr.Kim saw me at my appointment and asked me for my fee for contact lenses up front. Her husband told me he thought I'd have no problem with contact lenses. I paid in full upfront and when it was determined I was not going to receive them I was not reimbursed. When I asked was told they might give me a $20 discount off a future appointment but no reimbursement for the money I gave her upfront, in full for a service that was never rendered. I paid $110 or $120 and felt uncomfortable even being asked to pay in advance.

i'm never coming back here again. selling glasses that are over 300$ and made of plastic and glue…read more they always break before my next yearly exam, and theyre closed for 5 days straight for the holidays? even i worked the holidays. we need glasses to see!!! you should be open this is absolutely ridiculous. stop acting like glasses are for fun we need them to live and work.

Doctor could not correctly do a small procedure/incision on my eyelid. Paid my money for small…read moreprocedure on the eyelid, unsatisfied by results as the operation was not even done like how other professionals do it , and have published online. I still have chalazion on my eyelid. After procedure doctor told me he could not help me further. I thought this procedure was fairly simple but some doctors don't have the expertise ,even when your under the impression that they do.

Cataract surgery performed 9/24. Eyes still hurt, headaches and dr kurz told me to get glasses . I…read moredid and still can't see as good as before surgery,headaches still and eyes hurt. No help. Rate a zero if possible.

My 12 daughter is very hesitant about going to see the eye doctor. Dilation drops make her nauseas…read moreand therefore she's terrified of them. Here they don't use dilation drops and do a thorough assessment! She has a wonderful experience and everyone was very nice and attentive. Definitely worth the super long drive from southern Chesapeake! We found our daughter optometrist!

Previously, I went to another eye doctor and felt like I was nickel and dimed, but I didn't feel…read morethat way here. As soon as I walked in, I got chatting with the front desk woman and she was the sweetest! I loved that they had an option to dilate/take a picture. That was important to me. I really like Dr. K too! He felt like he really cared to take his time with me and my specific needs. He gave me a couple trial contacts to try some new options and didn't make me feel rushed to make a decision right away.