Kudos Jay and Jamese! A selection of used appliances and very reasonable warranty work, right here in NRH. If your machine conks out, give these folks a try. read more

BUYER BEWARE!! I bought a Samsung refrigerator from "Jay", the owner of the company. He told me he was certified in the Samsung refrigerators he was selling. I paid for my Samsung refrigerator, bought the extra 2 year warranty with it, and it was subsequently delivered that same week. The day after it was delivered and set up.....the first thing I noticed was that the water was definitely not being filtered and the ice was stinky. I called Jay to report the issue, and get some assistance, and his attitude had completely changed. He had my money....so clearly friendly customer service was no longer a priority. I told him that the water tasted and smelled awful and the Home Depot brand filter that he sold with the fridge was not locking into place, I told him that when I pull the filter out, it's bone dry....no water was passing through it. I told him I thought the wrong filter may have been installed, and that I went to Home Depot to get an official Samsung brand filter.....but was running into the same issue of it not locking into place. He told me "that's just how Samsung filters fit, and that's just how Samsung water tastes", and then he said "he can't be responsible for people's different tastes, most people like it", then he told me that "it's normal for filters to be dry" and that "Fort Worth is notorious for hard water, and he can't be responsible for that either", and THEN he told me in an authoritarian tone: "I'll send my tech out there, and when we find nothing wrong with your fridge, or find that YOU broke it, I'm going to charge you a $60 service fee." He had already made up his mind and dismissed me before ever having investigated the issue I was reporting. Jay left me with absolutely no confidence that he was taking me, this issue, or this transaction seriously in the slightest. So after carefully reading the terms of my warranty that was included with my receipt....I decided to seek a second opinion. I called a well known, highly rated and accredited/insured appliance repair shop in my area to get an estimate (Appliance Champion). Appliance Champion identified the issue IMMEDIATELY bc they pay a monthly fee to have access to Samsung's internal Knowledge Base....and this issue is WELL documented WITHIN SAMSUNG. Basically, these Samsung refrigerators can ONLY take Samsung filters....and when people try to install aftermarket/3rd party filters, it breaks the filter dock, making filter connection impossible without replacing the filter dock. The Appliance Champion Technician gave me a copy of all the official Samsung documentation so I could take it back to Jay. Well, I didn't feel comfortable talking to Jay at this point bc he had made our last interaction so awkward and uncomfortable, so my husband spoke with him to try to reason with him. Jay informed my husband that our warranty was now null and void since we sought a second opinion. And he would NOT be giving us a refund on the warranty that we paid for and only had for a week at this point. There was NOTHING in the Warranty contract that indicated anything like this in the terms. Jay told my husband "how do I know the other technician didn't break the fridge?" How do we know?? BC YOU SOLD THE FRIDGE WITH A HOME DEPOT FILTER IN IT JAY. YOU ACKNOWLEDGE YOU PUT THE HOME DEPOT FILTER IN THE FRIDGE.....AND SAMSUNG OFFICIALLY DOCUMENTS IN THEIR KNOWLEDGE BASE THAT THIS BREAKS THEIR PRODUCT. Then I found out that Samsung only certifies ONE technician in the area to work on their merchandise.....and Synergy Appliance is NOT IT. So not only does Jay and Synergy appliance have no idea about the inner workings of Samsung refrigerators.....Jay is also a LIAR and a SCAM artist. Learn from my mistake and don't get ripped off by Jay's smooth used car salesmenship. I have copies of the Samsung internal Knowledge Base documentation and repair service ticket to PROVE I'm telling the truth, if anyone would like to see for themselves. Appliance Champion got my fridge repaired and working flawlessly, with great tasting water and orderless ice. And although I'm out the $$ for the warranty, and out the $$ for having to repair a fridge that was sold to me BROKEN....... NOW I'm finally happy....no thanks to Jay. read more

If I could give this place zero stars I would. Jesse came out twice to repair our refrigerator we purchased used a week before Thanksgiving last year. Jesse showed up looking and smelling like he hadn't had a bath in months both times. He made me and my husband feel extremely uncomfortable in our own home with his general demeanor. Further, we paid over $300 to have essentially everything repaired in the refrigerator. It is now less than a year later and the refrigerator is going out again. I will never use Synergy Appliance again, save yourself some trouble. read more

Was referred to this store and went there looking for a dryer. Was greeted with a friendly hello and a smiley face . Made my needs known and was shown several dryers to choose from. There never was any pressure to buy a particular brand. There are new and used items. The deliver person was very competent. A good place to shop for appliances and the prices are very reasonable. read more

So first off let me say great Customer service by the woman and gentleman running the desk. They efficiently sold me a washing machine that matched me. We have had no trouble out of the machine even though sometimes buying used equipment is a gamble. We will continue to do business with Synergy. Thank you for your politeness. read more

Wow... Anyhow, notice how the owner states he recommended me to someone to fix something they don't fix? I mean, why don't you just flat out admit you sold me something you said was reconditioned that wasn't. I am glad you didn't try to defend the fact you sell "repaired" items you don't repair. read more

Tee from Synergy Appliance called me today in response to this review. She said that Synergy's policy is definitely to service any appliance that it sells and delivers - regardless of where it is. She told me that this was the first time that someone in Dallas had purchased an appliance from them and then had needed a repair at a later date. Tee told me that a staff meeting was going to be held to make sure that everyone on the staff knows that Synergy always services what they sell. I was very happy to get Tee's call. read more

I have used the team at Synergy multiple times. They have helped me diagnose problems with my appliances (even once telling me how to fix it myself so that I could keep my dishwasher and not buy a new-used one!!). We also purchased a clothes washer from them. I would recommend them to others. read more

I got a dryer 2 years ago and it is still working great. The customer service was excellent. I worked with T and Jay then. My washing machine finally broke down after almost 20 years, so I decided to go back to Synergy. Not a great experience this time. T is no longer working there and Jay was not working that day. Don't know the name of the man I dealt with, but from the moment I walked in he'd repeated several times during our conversation that sales are up because of Covid, since everything in the store had a sold sign on it. I asked him to check the back for a specific brand. When he came back, he first said he did not have one in the back. I asked him for a price on another brand that was on the floor. He said $400. I said, I am not paying that amount for a used machine. He then said there is one of the brand I wanted in the back, but he'd have to dig it out. And that's all he said. So I asked him, "what does that mean to me?" Again he repeated, "I would have to dig it out." But said nothing else. Again, I asked "what does that mean?". "Are you going to dig it out?" He finally said he couldn't do that now I would have to come back on Monday. At that point I decided to buy a new washing machine. read more

I received amazing service from Synergy appliance a few weeks ago. My older washer broken down - water all over the floor! I didn't really want to get a new one. They could have told me - yes, you need a new one but instead they were honest and told me - keep your old washer as long as you can! They came out, accessed the situation, ordered the part and installed it in a very professional, timely manner and a great price. I am very grateful for the care I received from them. read more

Great service! Good selection of used appliances. Great deals. Purchased a used washer dryer combo for a great deal. Love that there is a 90 day full warranty on purchase. Scheduled delivery for a week out. Delivered on time and full set up. Had issues at first getting dryer to work. They came back out next day to fix. Come to find out it was our outlet, not the dryer. Got outlet fixed by electric company and everything works not. Got awesome service from this place. Would definitely recommend. read more

I visited Synergy a few months ago and bought a used refrigerator with their usual 30 day warranty. Last week my daughter did something to the freezer side (which she still won't admit exactly what it was she did) and the thermostat went on the fritz, either giving all the food freezer burn or not keeping things frozen. I called Synergy even though it was past my warranty to see if they could help. They were courteous and sent someone to take a look at it, no questions asked. Thanks guys! read more