I have been working with the company since 2010. I couldn't be happier working for Brightstar. The…read moremanagement and owner are great and always make you feel like you are there top priority.

Do everything within your power to avoid placing a loved one in this facility…read more Their website prominently features photos of their common areas, which are quite beautiful. Do you wonder why they don't have any photos of the rooms? Because they are dumps that haven't been remodeled since the 1970's. Fortunately, I've posted a few pics so you can get an idea. How do you like that broken board with the protruding wood splinters next to the bed? And how about that method for calling for an aide? A call button accessible from anywhere? No! A knotted clothesline that your loved one is supposed to pull (and which can't be accessed if they are out of bed and in their wheelchair.) Pretty slick, huh? Believe it or not the rooms are not equipped with telephones! When I expressed astonishment at this I was told "You can always get the person a cell phone." Yeah....modern technology in the hands of people in their eighties and nineties with poor eyesight and shaky hands....that's a real winning "solution." Being able to communicate with your family member is a hit or miss proposition and this is a huge issue. Rooms are. dark and depressing as prison cells. Each has a single overhead fixture with a low wattage bulb in it. Over each bed is a fluorescent fixture with three tubes in it. These would be adequate I believe, if all three tubes were lit. But the fixtures are fifty years old and ballasts for them aren't available. If two bulbs works consider yourselves lucky. Any responsible owner (and this facility is owned by a huge corporation,) would simply replace these outdated fixtures, but that would cost money, you see. To their credit, management does permit use of your own table lamp (taking up some of the limited room on the dresser,) but that shouldn't be necessary. Many of the beds have wall mounted TVs barely bigger than postage stamps. How an elderly person is supposed to be able to see the picture, is beyond me. Their maintenance man (a one-person"department,") said he's only permitted to install the larger TVs that some beds have once the old tiny one no longer works. Here again, you are permitted to bring in your own TV and set it on the dresser if there's room, but once again....that shouldn't be necessary. And Aperion Care didn't purchase this facility just recently. They have had five full years to put things right! It took me two weeks to get an elevated toilet seat installed in my family member's room. A task that should take two hours at most. She'd still be waiting, I believe, if I hadn't contacted corporate headquarters! If you sign up for laundry service you're told that laundry will be picked up and returned three times per week. But you're lucky if it's once a week. Unless you're willing to do their laundry yourself your loved one will wind up without any clothes to wear in short order. Nearly half of my family member's clothes, as well as some bedding, disappeared for good. I spent months trying to get Aperion Care to honor their own promises regarding laundry service. Even twice a week would be nice! Yet all I received were excuses and empty promise after empty promise. Housekeeping is sorely lacking. Urine soaked bedding may very well not be changed until just before bedtime, and even that can be difficult to achieve. As far as the staffing is concerned, all nursing homes are understaffed as part of their business model, and this one is no better or worse in that regard. Residents can easily wait an hour for an aide to come help them with toileting, which leads to accidents. One Sunday I came by to visit my family member and there were no nurses on duty. I was told that much of the staff had staged a walk-out in protest of their pay and working conditions earlier in the day. The food varies in quality, from inedible to quite good. To their credit the kitchen does seem to strive to use fresh vegetables, rather than canned, and the difference is noticeable. Medical care leaves something to be desired. Although I have Power Of Attorney for healthcare for my loved one, and the Administrator, Director of Nursing, and Social Services Director all agreed that I should be notified of any proposed medication change before it happened, they did not honor this commitment once in four months. The Director of Nursing seems genuinely committed to her job and made herself readily available to me, which I greatly appreciated. As with other nursing homes I've experienced, there are a few truly wonderful nurses and aides working here, as well as people who have no business being there at all. Most fall somewhere in between. The Admissions Director is competent and caring and strives to assist, even regarding matters that fall well outside of his job duties. Once, again, if you can avoid patronizing this place then by all means do so.

Overall clean facility. Residents are assholes after 2pm and staff are no where to be found when…read moreyou need them

This is an amazing place. My dad has been living here almost a year now and I love all the staff…read more The director Lori is very supportive and very involved with her members. The front desk staff Natasha is extremely friendly and always supportive. The accountant Sameer is always very helpful. I have nothing but positive feedback. Thank you for Charlene for always making sure my dad is up and showered daily. Omar thanks for always keeping everything for running smoothly! Thank you for all the staff for the continuous support during these crazy times

My name is Barb, I lived here at Eden for 11 years! Martha does a great job cleaning my room. Katie…read morethe old Ed, moved me in at the time. Teresa who is in activities also helps me alot with my shopping. They responded very well to Covid, it was very safe here and no problems. thank you

This is the place all assisted living should be based off of. Caring staff, spotlessly clean and…read moreresidents that are kept clean and tidy every day. They really truly care.

This company is very arrogant. Yes of course they go above and beyond and work shifts themselves…read more They are all about the money. They do not care about the caregivers. They rate on a previous employers pay and request previous paychecks. Andria speaks to you like a child. One of her favorite sayings is: "Like I said". Very immature office staff. The company has nothing to offer their employees. Caregivers stay clear away. Clients good luck. They will fill the shift themselfs.

Professional and extremely caring staff! We have been using AH In Schaumburg for a while to help my…read moregrandparents with some help around the house and reminders to stay on top of their medications and appointments. The staff and owners are very knowledgeable and always willing to help with anything they can. They not only serve Schaumburg but the surrounding area as well! Prices are very reasonable. You get what you pay for! We know our grandparents are well taken care of everyday! If you are in need of care don't hesitate to give them a call! You will not find anyone more qualified for the job than assisting hands!

I live here and the Activites are fun and there is something to do every day. The care is really…read moregood. The staff help you

My mother was here for three years, I have to say the loving and kind nurses, CNAs were right…read morethere letting me know whenever my mother needed something or the doctors would change Meds or for anything , They were on top of it. I highly praise Mark the nurse who cared for my mother , he just had a way with her that made me feel comfortable and my mother in a safe environment. My mother loved it there and what is not to love she was surrounded by people that really cared for what they did . the facility is very clean and the food was good to. Thank You White Oaks for taking such good care of my mother all the way through Hospice and all.

I have to say that my time there was not great but it wasn't terrible the people that work there…read moreespecially for one CNA Mariah she really cared for all her patients she deserves a raise. when i first got there she really noticed that i was in major pain and tried to make me as confortable as possible. When she told me about options about the shower schedule she had to do a bed bath on me and treated me with dignity and made me feel confortable. From that day on i knew that while she was there i was in good hands with a caring person. There was a few more people there that always made me confortable and these people are the reeptionist i always called her georgeous and she called me hansome she made me feel at home i didn't get here name and i am sorry. there was two more people that really kicked my butt in therapy and they were Agnes and Ross they really worked me because they knew how bad i wanted to go home and they did not take it easy on me i appreciated that there were days when i got back to my room and just exhausted. This is the reason that this review is not five stars and it comes down to privacy. This is more for the second shift when the door is closed to the room it is only proper to knock and wait to be answered before coming in to the room. They had a habit of just walking in the room without knocking. There was a couple of times where i was in the bathroom and they just barged in and opened the door. Even though it is a kind of a hospital vibe when the door to the room is closed it should be considered being private and the courtesy is to knock not just walk in the door. if i ever have to go back for rehab i would go back to avondale

We moved my mom out of Avondale Estates of Elgin within 36 hours of her admission due to multiple…read moreserious concerns about her care. We requested a breathing treatment three separate times, and it was finally given about five hours later. The nurse then left the mask on and did not return for about an hour to remove it. Afterward, my mom was put to bed and the call button was left on the chair, out of her reach. Late that night, after 11 p.m., someone entered her room claiming to be a doctor. When we informed the facility about this the next day as we were arranging to remove my mom, they said they had no idea who that person could have been. Our mom has significant edema and needs to keep her legs elevated, yet the facility had no recliners available. Her only options were to sit in a wheelchair or straight chair with her feet down, or lie flat in bed. We were also told that walkers were not allowed, which raises serious questions about how patients are supposed to regain strength and mobility to safely return home. After a shower, the bathroom floor was left wet and never mopped. Our mom slipped on the wet floor while brushing her teeth. We reported this and told them we were taking her home and arranging home health instead. To make matters worse, when the home health provider called to obtain her records, their calls were not returned. Based on our experience, this was a subpar facility and we would not recommend Avondale Estates of Elgin for anyone needing attentive, safe, and responsive care.