Words cannot express how grateful I am for this company. After receiving water in my basement, I…read morecalled the insurance company who promptly told me I wasn't covered for the loss. Then I called a big chain water restoration company who never showed up after I told them the loss wasn't covered. The worst part was they continued to tell me they were on their way! I came to YELP, saw all of the excellent reviews for 911 Restoration and I called them. 911 Restoration showed up on time, quoted me a very fair price and did an excellent job. Ronnie, the manager, is wonderful! This company was responsive and cared for my property as if it was their own. They were extremely thorough. They truly go above and beyond. I'm so thankful to this company for making a truly difficult time more bearable. I would recommend them to anyone that asks.

I've had several house "crises" recently, the latest being a flooded toilet on the first floor…read morespreading into a sizeable chunk of my basement. I called 911 Restoration first thing this morning. They responded almost immediately, and a team was at my home in under 2 hours. They were quick but thorough, and after inspecting both impacted areas, they gave me the best possible news: I'd be okay with just some minor DIY (pulling baseboards--totally something I can handle) and fans. The visit cost me nothing. Very professional, efficient, and friendly. So very much appreciated their assessment and advice, and the truly free estimate ensures I'll refer them to others and call them with any other needs. Thank you!

Quality of workmanship is very poor. I had this company replace ceiling and drywall after a leak,…read moreand the work is unacceptable. The crown molding was patched poorly, nothing was sanded down effectively, the walls have visible patch work, the window casing is the same, patchy, not smooth. Painted areas have roller lint stuck in the paint. I will have to have redone in some areas. Do not recommend.

I have nothing but great things to say about this company. From the prompt response time to the…read moreexcellent customer service, this company is top-notch. I called and the next morning the crew was out to start mitigation. I had a ton of questions and always received an immediate response. I work in the insurance industry and know some of these restoration companies can be hard to deal with. I appreciate the kind, caring and response ACR provided and will recommend them to anyone in need. Thank you!

I am sharing my experience with the construction team for this Servpro franchise to help others…read moremake informed decisions. This review reflects my personal interactions and concerns and is not directed at Servpro Corporate or other franchise locations. After a water-damage incident, this franchise handled both mitigation and the beginning of a rebuild of my only bathroom. Mitigation took about three weeks. Although it initially appeared satisfactory, I have since been informed by my insurance provider and other professionals that moisture may have been left in the crawlspace, which has contributed to buckling in my hardwood floors. The floors are now raised and uneven, and this has caused structural issues in our hallway--including doors that no longer open and close properly following mitigation and the new subfloor installation. For the rebuild, my insurance approved the estimate on October 1st, and the franchise accepted an 80% deposit on October 7th. In writing, I was told that work would begin within one week of payment and that the bathroom would be completed in approximately 4-5 days. I have emails and messages documenting this timeline. Because this is my only bathroom, this commitment was essential. Despite these assurances, the project did not start on schedule, and the delays that followed were significant. Work that appears to require a permit under my city's regulations was performed without one. When I first asked about the permit, I was told it wasn't needed; after confirming with the city that a permit was required, I repeatedly requested that the franchise submit the application. Although they stated several times--verbally and in writing--that they would file it, the city confirmed on every check-in that no permit application had ever been submitted. After I requested permit and insurance information, the team stopped returning to complete the work. This occurred around week 7 of us living in a hotel due to delays and halted work. At this point, I have been without a functioning bathroom for more than 10 weeks and was displaced from our home for a total of 8 weeks. The bathroom remains incomplete, with only a toilet installed. I also have photos and message threads showing that the toilet I ordered through them was replaced with a completely different model than the one we discussed. I also included emails documenting the timeline they provided, which we now know they did not meet. It is almost December, and we still do not have a completed bathroom. I raised these concerns with the project superintendent and then escalated them to his supervisor, who asked for additional time to resolve the situation and "make it right." More than three weeks passed with no action, and the permit issue remained unaddressed. They sent an email saying they would file the permit and copied us on it, but the city confirmed that no application was ever submitted during that time. Daniel Baier has repeatedly been difficult to work with during this frustrating process. He has repeatedly made false promises that he won't deliver. We filed a complaint to his boss George Foster- who pleaded with us to let them "make it right". That was over 3 weeks ago and again, no progress has been made. They still have not filed for a permit in my city after multiple request and email reminders. We have no bathroom in our home after 3 months of working with this Servpro. I have called the city every day to check the status of the permit, which I am told there is no permit pending. Dan continues to tell us that he will do it right away when I remind him. 3 weeks later and multiple emails in between about it, still nothing. Newest update: They eventually agreed to terminate our contract after repeated requests to do so, demands for reimbursement, demands to address the floor damage, and after we filed corporate-level complaints. We did not reach a resolution on our concerns. Our contract ended around week 10 of the project. After 10 weeks, we still do not have a fully functioning bathroom. Had we known they would fail to perform within the timeline they provided, we would have hired another contractor for the rebuild from the beginning. As of November 27th, still no refund on any of our deposit.

When I first called, I spoke to a woman who assured me "100% guarantee" that there would be no…read moreglass and that the pool would be safe for the party with the kids.  Andres came out and reviewed the job.   He informed me that for $600 he would shop vac, power wash, and sweep the glass.   He ensured me that all the glass would be gone.   He told me he had to go back to the office to write up a contract. After I signed the contract, they sent out two young men with a new plan.   Now since I had paid, they had decided not to power wash and instead just to vacuum and sweep.   After the young completed they informed me that they were about to leave.   I picked up a piece of glass and showed it to them.   He said he'll call the office.   He called the office and then they changed the plan again and decided to power wash.   The young man informed us that he had never actually dealt with a situation like this. Upon completion there was still glass and dirt.   Here I am days later trying to do the job myself.   I now have cuts all over my hands and am spending hours trying to fix this myself. If they couldn't do the job they should have just told me.   They shouldn't have "guaranteed" that they could handle this.    Having failed miserably they should, in the least, give us a refund.     No supervisor was sent.   No one experienced to handle this situation was sent.   No one followed up to ensure the work was done correctly...and it wasn't. WE are disappointed and feel taken advantage of.   The party is Saturday and I'm still trying to fix the situation.

Four years ago, we had a basement water problem and ServPro Wheaton came out right away to help,…read morethen later we had them back to do the restoration. They did very good job in both regards. Just this week we needed documentation at the request of the people buying our home. Christy in the office did a great job in getting us exactly what we needed in a very timely fashion. This kind of support is greatly appreciated and completely demonstrates that the firm is in business for the long run.

I waited several weeks before writing this review because I wanted to give the company an…read moreopportunity to make things right. Unfortunately, after being ignored for weeks, I've given up hope that they will. They came to our unit to perform mitigation work after water damage caused by an upstairs neighbor. When they finished and left, we discovered that the cover for our ceiling fan junction box and one of our light fixtures were missing. I contacted them within an hour of them leaving, and initially they were responsive. However, they repeatedly sent me photos of an entirely different light fixture in a different room of our home (our kitchen instead of our living room) and insisted they hadn't removed anything. I explained multiple times that they were looking at the wrong room, and I even sent my own photos, but they continued to insist they were correct. Eventually, communication stopped. The supervisor, Aldo, called me once, but I wasn't able to answer immediately. I returned his call and sent a text within an hour, but I never received a response. Despite promising that the light would be replaced, I've been completely ignored ever since. We are now left without a light fixture and have to purchase a replacement ourselves and pay someone to install it. The lack of accountability and follow-through has been extremely disappointing. I understand mistakes happen, but ignoring a customer instead of resolving the issue is unacceptable.

I recently hired Midwest restoration to restore my home, and I couldn't be more impressed with…read moretheir exceptional service. From start to finish, the team demonstrated professionalism, punctuality, and attention to detail. They arrived on time everyday, kept the worksite impeccably clean, and treated my property with the upmost respect. The restoration itself was flawless- my house looks even better than before. The crew communicated clearly throughout the process, ensuring I was informed and comfortable with each step. Their dedication to quality and customer satisfaction truly sets them apart. I highly recommend them to anyone in need of restoration services. We had an upstairs bathroom flood that went all the way down to the basement. So multiple floors had to be fixed and we even made several upgrades along the way. Their expertise, reliability, and commitment to excellence made a stressful situation much easier and we are grateful for their outstanding work.

We cannot recommend Midwest Restoration enough! We have been working with them for a long time to…read moreclean out, repair, and refurbish my sister's condo. From the moment we met them, to the finished restoration, every single person that we have worked with and spoken to, have been nothing but helpful, professional, and have walked us through a process that we never had to deal with before. They were a God-send! They continuously kept in contact with us, and each stage was explained. The crews were extremely helpful and compassionate about our situation. This is such an amazing company to work with! The end result was beautiful, and far exceeded our expectations.

Keegan and Eric did a great job. I originally went with Service Master and did not use them…read morebecause they wanted me to sign a blank contract. I called Keegan and he had his project manager Eric out within hours. Eric did a walk through and then emailed me and my insurance the estimate immediately. The prices were fair and reasonable and it was approved and they came and did 3 floors of water mitigation in one day. They packed everything put up barriers and then cleaned up and removed barriers when they were done. The staff was friendly, well groomed, clean and just plain nice and I would welcome them in my home anytime. I am so happy with the work I am going to have them do the repairs as well. Eric is a thorough, detail oriented, customer focused, flexible and patient person. It has been a huge relief to have him handling this for our family. Thank you to the whole Puro Clean team!

Atrocious. They…read moresubcontracted to a local repair person who was rarely managing on site. (I.e. not driving a vehicle identified as PuroClean, no one wearing PuroClean shirts) They did not isolate their workspace well and we had SIGNIFICANT drywall dust that they did NOT clean up. They acted surprised about a visible mess and offered to clean it up only after I had started to do so already. Their contract was to paint two full walls and they flat out LIED when I asked if the second wall was painted. After they said 'yes' I pulled a clock off the wall to show them the pre-existing scratches, proving that it was NOT painted. One day, the contracted manager even said "we aren't here to replace, just repair." I was told "3 days, maximum" when they arrived day one to start the job in mid-June; job not done until mid-August.

Serv-Pro of Gurnee was hired to remodel our home after a flood a year and a half ago. It also…read morestored our possessions. It hired sub-contractors for the work. Our quartz kitchen countertop was damaged by ServPro. It filled the crack improperly. We found the damage ourselves and had to deal with ServPro to get it fixed properly, A worker damaged our dining room window treatment. He then hung a blind upside down trying to hide it. Our dining table legs were damaged by ServPro, They stuffed the bottom with newsprint, trying to keep the table from wobbling and hoped we wouldn't notice. We did. A valve that feeds gas to our fireplace was walled over during the reconstruction. We used ServPro's own plumber to cut the drywall and give us access to the valve. We had to file a lawsuit in Lake County to try to get back out $200 for the bill. Only after we filed the lawsuit, did they send a check. ServPro collected over $77,000.00 for the reconstruction. But it tried to avoid responsibility for many of its mistakes in our home. So we do not recommend using them.

Worst experience with both the water remediation chief crew member and the regional manager Ruth…read more When cleaning up our property due to water damage the chief crew member stated, "who cares if you break (the sink) more money for us." I was disturbed by that comment as we had just lost a finished basement before even moving into the home we purchased. When they completed the work, we found that they indeed break the mini water heater that was attached to the sink. In addition, ServPro charged me with throwing away the baseboards, but they left them on the floor in the middle of the basement. I called the regional manager Ruth to let her know about his actions and that the invoice is incorrect because the scope of the work was not completed. She apologized for his behavior but said he was probably just joking. Which is not at all helpful. She told me they would reimburse me for the incomplete work (leaving baseboards behind) and the broken water heater. Since then, I have been trying to contact the regional manager to settle this matter and she has ghosted me. I have sent several emails and called the office. They promised they would relay the message, and she would get back to me. I would not recommend them at all! She has yet to respond this was almost a month ago!

When we check and hired them they were averaging 3 in June of 2022. They must have mitigation…read moreexperts in order for these none yelpers adds to be 5 stars. They subcontract out several of your projects bexuaee they don't have the man power. Anyways if you want the owner wife showing up to pack out your belongs in a Porsche Taycan then this is the company to hire. ( that was a red Flagg). She was nice and her work crew was better than the basement group staff. Then they will loose your inventory Sept 2022 request to return all my stuff back and return it in pieces 2 years later. Call them or email and you get responses back months later. And then no communication till they take you to civil court. While I was nice and gave them 35 k to start the job with one page invoice. Then the insurance company is telling me my deductible was placed under one of there sub contractors they had our contents removed. What a joke. Well if you have a fire and want a company that hires people than have poor work ethic this is them. We terminated them because of gross mis -management. Asking to move back in our home and the owners decides to go to Poland. Then when they return to they used the excuse they were @ there lake house. While State Farm left us @ the hotels. Moving forward. They never gave itemized bills just money they could attempt to extract from State Farm. Be weary of what u sign with them. Also look up how many people they have take to civil court. I have videos and pictures from our surveillance caneras of the staff coming around after 10 am. Taking long lunches in the park. Sitting idlinggggg g the master group trucks. Coming back in the house after lunch work for about less then hour and then head back to Barrington because of traffic delays. Keep away from this company. Billing !!! they will attempt to bill your insurance and if the insurance denies them they will go after you. Without even provide a billing of what they actually did. They will damage your belongings more so than any natural damages such as a fire in a home. If you value your home than there is no value to this restoration company.

Contacted Master Service due to a flood and they responded immediately. Rep and staff were…read morefriendly, informative, professional and thorough. I was very satisfied and recommend them highly with no reservations. In addition, I felt the service was very reasonably priced. Thanks to Master Service, my concerns with water damage has been alleviated. RA