Very helpful sales associates. Erica got us taken care of, and we had her busy (with 2 upgrades, a…read moreline change, and a new device)! She made sure we got the best pricing/perks on our plan, and she got us qualified with the best device promotions. Zero wait, all questions answered. Extremely happy with our experience!

I was in Verizon on Lake Woodlands for 3 hours and I had a detailed conversation on my memory…read morerequirements for my upgraded phone. When I got home and 1/2 my apps would not open because I was given 128 gb of memory on the upgrade, but the rep said I was getting 256 gb!! I have to go back to the store!!

The store itself is in a very good location, the problem is inside the store. I walked in already…read moreknowing what I was looking for (Samsung GalaxyS23) when I walked in, I walked over to the Samsung section as I wanted to take one last look at the phones. After walking in and getting stared at for about a minute or two, a gentleman walked over to me texting on his phone, stood next to me texting for a good minute or two before deciding he had texted enough and was going to help me. I stated that I wanted the Saumsung GalaxyS23, and that I was ready to purchase. He instead insisted that I waited 2-3 more months until the new model came out. I did not want to wait that long as I needed a new phone. Needless to say, I drove to another location where they didn't question my choices, and was in and out in about 5 minutes.

Sunday evening I entered this location to add a line to my account…read more Manager approached us and told us it would be a little while, then proceeded to sit down and chew on his pen. After five minutes or so I approached him and asked why he couldnt assist us. This is where it gets interesting. his reply was he was only there to assist his sales people and not customers. Then proceeds to say who the f*** am I to ask what he does. At that point I turn around and start to leave the store, and all this time he never gets out of his chair but hollers get the F*** out of my store. A well deserved one star review.

We want to install a new home theater at home and an wuaooo experience with Maurice…read more Amaizing my friend. Kind Friendly Outgoing The best thecnican Good gentleman!!!! Keep goingif you succeed we succeed

The best buy mobile representative over promised that my phone trade would be $900 once it was…read morereceived as part of the trade in process. I asked multiple times and was assured that it would be $900 and lower my bill by $30. I got $0 for my trade and my bill went up $50 a month. I will never use them again.

They just seem disinterested here. I think they got a monopoly on the woodlands after sawdust shop…read moreclosed.

4 people doing nothing except hiding in back. 45 minutes on a Monday to return a modem. Bad…read moreservice continues.

Pleasantly surprised! Didn't have an appointment. Was told it would take about 30 minutes to see…read morea technician, but it was only about ten minutes. Reshan was kind, helpful and fixed my problem right away.

I had a really frustrating experience at the Genius Bar today. My appointment was at 1:35 PM and I…read moreactually got there around 1:05, checked in, gave them my information and was told to wait. 1:35 came and went and nobody called me. Around 15 minutes after my appointment time I finally went and asked what was going on. I was told someone from "Express" would be with me shortly. I ended up waiting another 20 minutes or so after that. Not sure what was supposed to be "express" about it. After being there for well over an hour, close to an hour and a half, I was finally told they couldn't run the diagnostic on my phone because I had a beta version of iOS installed and that the phone would need to be restored to the current public version first. I don't have a problem with that if that's Apple's procedure. What I have a problem with is making someone wait that long just to find that out. Why isn't the iOS version one of the first things they check when you arrive and check in? Especially when you're there specifically for a repair that requires a diagnostic. It would have taken a minute to check and they could have told me right away what needed to be done instead of having me sit there for an hour and a half for basically nothing. I showed up 30 minutes early because I respect appointment times. I just wish my time had been treated with the same respect. Really disappointing experience and terrible time management.

The mall location is just like calling their 611. Both are based on high pressure, and poor…read moreservice. It's just that one is in English. The other is in mumbles. My service is terrible. I pay for 2 5G lines, but both are not very reliable. Every time I call to get it fixed, they claim that my tower is out. Is it ever in? So I was told to turn off both phones and they would call me back. Looks like I have to call them back. It must be tea time in India. Is this service? Absolutely not!

My fave team is Obile. If you agree, join Team Obile with me…read more We came in here browsing when we were in The Woodlands as we did with every other store around here. We wanted to visit all of them and get a good nice day of shopping. That's her thing more than it is my thing. The employees were really friendly. She has been considering switching to T Mobile and this location didn't do them a disservice.

The Manager here is outstanding! Ishban can fix any problem…read morein minutes!! He deserves special accolades for offering the best Verizon service anywhere in this area! Everyone who goes here is favorably impressed with Ishban. I was not going to continue Verizon service, but when I came here, I actually received satisfactory service!

I always dread going into the phone stores because it always takes forever and it's always a…read morehassle, but this was different! Ishban was so amazing and helpful when I was trying to get a new iPhone! Even though they had a limited selection left, he was able to help get me what I needed, and get me the best discount.

I got spectacular customer service from this phone repair inside Walmart. My Apple phone screen was…read morebroken but fixed in under an hour. I was given a great screen protector privacy screen and a bottle of water when leaving. I highly recommend this phone repair service.

They lost the joycons to my nintendo switch and then refused to replace them…read more I brought in my nintendo switch which wasn't powering on. They said it would be about a 3-4 day turnaround to diagnose and fix. After 3-4 WEEKS of going back and forth with these people (and I was the one having to call for updates multiple times because they never called like they said they would), they finally deemed my switch unfixable. When I came in to pick up my switch, I initially thought they gave me someone else's switch back because the attached joycons were clearly not mine. These were scratched up, dented, and completely different colors than the ones I dropped off. I relayed this to the guy and he went in the backroom to look for my joycons. He came back up front and said he would have to talk to the manager and have him follow up with me, because he couldn't find my joycons in the store. About 4 days went by without a call so I had to follow up again and was told by an employee that the manager said there was nothing they could do about losing my joycons and that they would not replace them either, especially because my switch was deemed unfixable anyway...? So because they couldn't fix my switch, they felt it was appropriate to "lose" and then refuse to replace my joycons? Honestly at this point I'm questioning if they even gave me my switch console back. I've never had such an unprofessional experience like this. Stay the hell away from this place if you value your belongings.

Terrible experience. I have 5 lines with T-Mobile and sadly this is the closest store... every time…read morethat i have a problem with my lines they NEVER Fix the problem. They tell me that i need to call costumer support. The first 3 times i was like okay maybe thats how it works. But i tried to go to a diferent store. And they fix it in 5 minutes. They just don't want to work and get de paycheck that's it. DONT GO THERE ITS A WASTE OF TIME.

Do not buy from Louis he scams and lies about prices just to get a sale off of you. He will promise…read morea rate and when you get your first bill it will not be the rate Louis has promised.