Very helpful sales associates. Erica got us taken care of, and we had her busy (with 2 upgrades, a…read moreline change, and a new device)! She made sure we got the best pricing/perks on our plan, and she got us qualified with the best device promotions. Zero wait, all questions answered. Extremely happy with our experience!

I was in Verizon on Lake Woodlands for 3 hours and I had a detailed conversation on my memory…read morerequirements for my upgraded phone. When I got home and 1/2 my apps would not open because I was given 128 gb of memory on the upgrade, but the rep said I was getting 256 gb!! I have to go back to the store!!

They just seem disinterested here. I think they got a monopoly on the woodlands after sawdust shop…read moreclosed.

4 people doing nothing except hiding in back. 45 minutes on a Monday to return a modem. Bad…read moreservice continues.

Came here for a new monitor and left with a new monitor. Our sales guy didn't catch his name, but…read moredid a great job and helping us out making recommendations even for our price point too. There are many options to choose from so having someone help you narrow it down pretty helpful. I like this location better than the spring location.

Best Buy is our go-to spot for electronics. We have been going to this location for over 10 years…read more Staff is always helpful and welcoming. They now have locker pickup, which was super convenient. I placed my order on the app and picked up same day. Took advantage of the Labor Day sales as well.

Pleasantly surprised! Didn't have an appointment. Was told it would take about 30 minutes to see…read morea technician, but it was only about ten minutes. Reshan was kind, helpful and fixed my problem right away.

Scheduled a Genius Bar appointment for 17:05 this afternoon. I arrived at 16:45 was checked in. I…read moreset up appointment for battery replacement. At approximately 17:10 I was informed that they wouldn't be able to get to my phone until then next day at 10:00. I inquired why the 17:05 appointment wasn't valid, he stated because they had to many repairs scheduled. Then don't schedule repair appointments after x number of scheduled repairs happen.

Friendly & knowledgeable staff, beautiful store-of-the-future design, & wait time is not bad at…read moreall! Located near The Woodlands Mall and a perfect place to go for all AT&T needs including DIRECTV & UVERSE. It's right off highway 45 next to Target in the Pinecroft shopping center!

Don't sign up with AT&T. They stole $500 from me, because they said I set up my tablet incorrectly.read more

The best customer service I've had in a ATT store yet!! Hands down Mitch is amazing!! He listens…read moreand makes you feel comfortable. My issue was fixed and I even got a discount put on my account I didn't even know I had. Again Mitch is the best hands down! Great service

Don't sign up with AT&T. They stole $500 from me, because they said I set up my tablet incorrectly.read more

Horrible, traumatic experience. after hiring the Fix to replace my degraded battery they damaged my…read morefavial recognition and cound not FIX It . So they ordered a replacement phone which was used and had a degraded battery also and then wanted me to give them my old phone. when I said no, I was literally chased out of the store and the guy was shouting trying not to let me leave because he wanted my cell phone??? then they made me pay them $50 more to leave with my old phone. So I have now spent over $200 and I'm in a worse situation than before. plus it was a traumatic experience and I will file a formal complaint and take legal action. That was no way to treat a customer.

Tried to fix Iphone 16pro cracked screen. Sugegst you make…read moresure, ask and understand what you are getting prior ordering. Their replacement screen blocked my iphone(keys not responding). Went back and solution was to keep restarting the iphone to reset it. Afterwards noticed horizontal lines blinking across, no reset for thsi issue possible. No matter what, the screen clarity, colors doesn't come close to original Apple. Was told that could pay additional fee ($325 initial + $250) to get the better quality screen. Apparently there are different quality screens that can be offered. Refused to keep throwing good money after bad and interesting enough, the Apple store had original screen for $325. Guess it is end of season for last year model and dropped price for screens to get rid of them Lesson of the day: check prices and gain clear understanding with questions what are you getting into. Vendor will not offer without prompting the story about "various quality levels" for screens available or that you may get stuck with lines or screen colors/clarity is not what you are used to.

The story really starts in March of last year when AT&T got me to switch away from analog. If I…read morehadn't agreed to that the rest of the preceding nightmare may have never happened! AT&T told me they were switching all customers to digital and soon they would not be able to support analog. I have had the same phone number and have been loyal to AT&T for 40 years now. We started to have problems with our phones as soon as we switched to digital. On April 15th, we lost our internet (and our phones because they are now attached to our internet). We contacted AT&T. They sent out a technician. A few days later he arrived. He tried to solve the problem. Although at first he didn't know what it was. He had to call AT&T. During the entire process we have had to call AT&T many times, about 3 times per week This is a minimum of an hour and a half call. They put you on hold when you finally get in touch with someone, they are not able to help because they don't know what they are doing, then they put you on hold forever to try to find someone who actually knows something. After the first few calls I realized I did not have the time, patience, or energy to stay on hold forever while they tried to find the only person there who knows anything about phones. So I wound up paying my manager to wait on hold. The technician finally told me they cut our copper line because they were old and they were fazing those out. They 're switching everyone to fiber. However, fiber was not available in our area. They cut off our phones and internet without any notice, warning and with no back up plan in place. Businesses are heavily reliant on phones and internet. 60% of our business comes in through those 2 ways. The majority of our business is in catering. If we don't answer our phone, our client simply calls another restaurant who does answer their phone. In addition we have all our email orders and our tablet sales. Door Dash, Uber, Chow Now, Grub Hub, and Slice account for about $200- $300 a day in additional revenue that we were missing out on. Total time without internet 30 days x $200 per day = $ 6000 Finally, our technician came up with a solution. On April 25th, our utilities were out 11 days on the first part of this debacle. They were able to pull in a fiber line from a business across the street, route it through our above ground lines and bring it into the building finally bringing our phones and internet back. Without internet we can not batch our credit cards. All our credit card sales had to run "offline" without internet they do not preauthorize. It took 11 days to get our credit cards into the bank. 95% of guests pay with credit. So we were unable to get any money into the bank for 11 days during the first time. AT&T continued to charge us for the entire time that they turned off our service, creating a very stressful situation. It took them 11 days to be able to restore after much complaining and calling 3 times a week. But because the fiber came from across the street the bills had a different address. It was 17425 North Freeway. When we were finally able to batch, we found out $ 830.13 did not go through, because they did not authorize. But then, on July 8th We lost our fiber line attached to the business across the street that was providing us with internet and phones. Again, we call AT&T and this time we get a guy that was apathetic and didn't understand the urgency of the situation. He told us eventually they would have to dig 450 feet of fiber under the street, which could take weeks. So we waited, and we called. Finally, I went to Comcast. Comcast was able to provide us internet and phones.. We bought a cheap cell phone asked to get our main number (281)580-7797 forwarded to that phone so we could receive phone calls because our customers could get in touch with us. On July 31st we were finally able to batch our credit cards from the entire month of July. We went 3 and half weeks without internet. When we batched after 3.5 weeks (again we were offline and our transactions were not pre authorized) When we did finally batch $1501. 04 of credit cards did not go through. We went a whole month with hardly any money going into our bank account. We could not pay our rent, could not pay our staff, nor pay for groceries. Because all our transactions batched at once On July 31st some of our customers that dined with us during that month noticed on their statements that they did not dine with us on July 31st, so as of now, 2 of them have disputed their charges and the credit card company just simply took their money straight out of our bank account. We had to send emails to our landlord letting them know we could not pay rent and asking for a temporary rent discount or an extension. After we received internet and phones from Comcast we reached out to AT&T to ask them to port our phone number over to Comcast since AT&T was unwilling to provide phones or internet for us.

Don't sign up with AT&T. They are crooks. They will try to steal your money and you can't get a…read morehold of anyone.

Julio did a fantastic job and saved my phone and for an amazing price! He accepts military discount…read moretoo and he was the best price out of 5 other phone repair places I called. I had a screen popping up and a bulging battery pushing it up. It took 30 mins to fix and he was able to save my screen.

When you run across great service and people, you refer them to others. I am truly grateful for…read morethe help and generosity shown to me today. I was unable to physically go inside the store with my children and he came outside and assisted my needs. It's the small things that add up and I will never forget what was done for me today.

I broke my screen for the first time last week. Thank goodness i have the insurance. Assurant…read moreinsirance took care of it all. Easily made appt with CPR. I went in and got immediate service. I waited for the repair. He did excellent work. Very professional and he worked quickly. Highly recommend if you break your phone.

I drop my phone off to get back screen replacement was told 3 hours and 5 hours later they can…read more"calibrate" my phone and also committed insurance fraud. I didn't realize my phone had a screen protector on the front and they informed me they would have to replace both even if it was not broke.