I traded in my old phone for a new phone. Up front I paid the first payment and all of the taxes…read moreand fees, came up to a little over $100 (this did not include my monthly payment for service). When I received the first bill after trade in I discovered some charges I didn't expect. The bill showed that I owed $117.76 before credits. I called Consumer Cellular and talked to a very nice young man, however the young man didn't understand the bill himself so he kept putting me on hold to talk to a third party (I didn't mind holding either). After all was said and done the $60 charge for surcharges and fees was actually 2 months of easy pay plan debit. Instead of using my phone trade in credit against the remaining balance owed, they charged me two months of payments for the phone on the invoice. That is what brought the total bill before credits to $117.76. I don't know about anyone else, but when I see a charge that is before credits, I think, "Oh no! How can I pay this bill next month when there won't be any credits?" I would like for anyone with Consumer Cellular to pay attention to their bill received after the trade in credit is received. Consumer Cellular billing is extremely convoluted.

I have been with consumer cellular for over 7 years. I have even told people about the great…read moreservice. 1) They say you get a discount if you're a mbr of AARP. The savings (I just discovered) is $1.00 a month. AARP is $16.00 a year. NO savings at all! 2) I just bought a new phone and a screen protector. The screen protector I received is flawed. They do not do refunds for those. I paid $21.00 for it - thinking they would have a higher quality product. I was wrong. Do not purchase this unless you go to astore and have them put it on before you purchase it and see that it works. I will not be giving them a good review going forward. I'm very disappointed. Shame on you Consumer Cellular.

Only the metro across from the Walmart on highway 99. Mario…read morethe Manager is excellent. He runs a great team of knowledgeable members.

From the owner: Discover the smarter way to get all of the high-end devices you want and the network you need, for…read moreless.

The lady manager has no customer service skills. Very cold and dismissive. Refused to refund on a…read moredefective iPhone case. She told me not even a Verizon corporate store or Verizon 800 # customer service would tell me anything different. But after I left the store I called Verizon customer service, they gave me a $52 refund credit within 2 minutes. There are many one star reviews buried. Also saying terrible customer service.

Ronnie sat with my husband and I and got to the bottom of our issue and didn't stop trying, until…read morehe figured it out. The whole team had a good energy and great customer service. 10/10 recommend!

Love this store. Have been in many times for phone upgrades and issues. The staff has always been…read morecourteous and helpful even when they are slammed. Was in on 8-23 with a technical issue the gentleman resolved in 5 minutes without making me feel like an idiot for screwing up my phone.

Every time, so far, that I have visited the Saint Helens Verizon store whether to make a payment or…read morehelp me with things concerning my phone, the staff (young men) have been very polite and any phone issues that I had were resolved most satisfactorily. If the staff has a monetary raise forthcoming, they have earned it.

Justin t was wonderful to me and my wife get her a new phone and making a transfer of my business…read morephone to my family plan while the Verizon phone center could barely speak English or listen to what we were asking for Justin stayed patient and professional as the made it take way to long to complete the service

We had excellent help with Arianna but my husband & I went back & someone else was working. There…read morewas other customers in the store & basically the person didn't want to help us. She told us that we would have to call the corporate office ourselves. I got mad & walked out ( why should I do her job ). My husband stayed in there & she then told him that what we needed done could be done by them but we would have to come back the next day because it could take up to an half hour. As I said no other customers were in & she was just sitting there doing nothing.

What a fun and knowledgeable group of people! Everybody was super friendly and made us feel…read morewelcomed. We stopped in to check out their 55+ program and Avery was well informed and very respectful of our needs and concerns. She explained every detail and all of our questions were responded to in a positive manner. We had been AT&T customers for decades, but in recent times have been less than pleased with their customer service and pricing policies. We immediately saved around $250 a year by switching to the 55+ program currently being offered by T-Mobile. We took advantage of having our car set up for broadband access with t-Mobile's sync hardware. The store manager, Akash immediately set up the hardware and associated software in our car and on my iPhone. He was extremely positive and super knowledgeable, plus an all-around good chap! In addition to basic roadside assistance, one of the benefits of the sync hardware is that you immediately receive recall and service notifications about your car. One of the service notifications we received when the system went active dealt with a particular issue that we had been having with our car and had been unable to pinpoint the exact problem. Because of this feature we now have a solution! Overall, a very positive experience with the crew at this t-Mobile location. We were also fortunate to have the Portland area marketing manager present at the store when we signed up for T-Mobile service. His name is Drake and he was totally awesome!! Had a very keen and vigorous sense of humor and made our entire experience pleasurable and unique.

Jeff was swamped with many customers both days, and was working alone as his coworkers called out…read morewithout warning. We came in to get help / service. Jeff made us feel like a priority and made sure we went through each and every possible route to fix the issues at hand. He wasn't trying to upsell us on anything, literally might have been one of the best representatives/ managers we have ever talked to regarding support / service. Thank you Jeff, for providing service beyond expectations and rolling with the punches while we figured out what needed to happen. You were were so amazing and I hope a manger Is able to receive and spread this praise to you!

Best store ever. Very fast and friendly and professional. I needed some account questions answered…read more Plus reviewed my account to save me a ton of money. Would 10/10 recommend

Soooooo rude and unhelpful. Went in to buy the newest iphone, didn't mind if it needed to be…read moreshipped, not in a rush. It was a guy name Gerald & another man working. Gerald was nice enough but the other guy didn't even pretend to hide his horrible attitude. It felt like I was bothering him just being there. He was rude about the account and just had the nastiest attitude the whole time. I'd recommend going to another other verizon.

Had a great experience at the Sandy location. I came in for help with activating my phone, and…read moreeveryone was very knowledgeable and eager to help. I worked mainly with Griffin, he was very kind and professional, and even helped me pick out some accessories for my kids. I don't know much about all these things, but the staff really took the "guesswork" out. I'll be back for the convenience and great service!

My one time of coming in will bring me back forever. Omg friendliest. Most helpful phone store I…read morehave been too. The staff made everything super smooth. Answered all my questions and gave me helpful tips. Only told me what I needed to know showed me things I might want without having that horrible sales thrown at you. Genuinely trying to get me what I want or need. Hands down best AT&T store ever. Had me scream for joy. cops came they screamed also at the killer deals unfortunately no arrest were made as they can't arrest bargains. Preston helped me last and I kinda say you guys better pay him good !!! He's amazing.

About a few months ago I went to the Hood River Verizon store needing a new phone. I just want to…read morepass along a thank you for the help and professionalism Jorge showed while helping me. Working with him was a great experience.

EVERY time I go into this Verizon retailer they are understaffed. Yesterday, I stopped by and they…read morehad ONE lady on staff helping a large family. There was also someone in front of me waiting. I stood around for 20 minutes before leaving. This is not the first time this has happened. Note to your training department.....if a sales associate is busy they should at least ACKNOWLEDGE the other customers that are waiting and give them some indication of what the wait time will be, if there are other staff members that are available or on break, etc. Just let customers KNOW what is going on. The sole employee did not ONCE look up and acknowledge me or the other patron that was waiting. TERRIBLE training. From the other reviews on this page this location needs serious customer service training.