The person who helped was really nice and sweet. I got to change my protective screen on my iphone…read more17 pro max. He took his time to fix my phone which is awesome, its also very affordable than getting a new screen

This place is BOMB.COM for all your cell phone needs.. Had a issue with charging my phone and he…read morewalked ‍ me through it to where I was able to fix the issue..

BEWARE of Metro by T-Mobile on Elmira Vacaville! They are SCAMMERS!!!…read more Mya and Genesis are very unprofessional and manipulative. I went in to buy my daughter a phone. Mya the store manager had stated an IPhone 13 128 GB was $250 with activation fee and 1st months bill. She also stated a tablet and phone case was free. When she asked me if I wanted to add a line for the tablet, I had told her NO. I also asked her if the phone case or tablet would show on the receipt and she said no. We were rushing with 3 kids running around, we didn't even think that she would over charge us. Until I got home, and received a message stating the monthly bill would be $70, due to the fact that she did in fact add the second line for the tablet, when I clearly said NO. When I looked at the receipt, I saw she charged us 425$ for purchases we never even received (speaker and power bank), and that she did in fact charge us for the tablet $13. When my husband went back the following day for a refund for the tablet and the speaker and power bank we never received. Mya stated those purchases were required and part of the purchase for the phone and only refunded him back the $13 for the tablet. She also mentioned that, Since she didn't have the items in stock she gave us a phone case instead. But when you look at the receipt, it says $43 for 2 items. So we basically paid $90 for a phone case? And she said yes. When we requested a refund, she said she needed the box for the return. So I went back, and she had Genesys tell me they couldn't do the refund without the district manager. After talking to corporate and a different metro store, it came to my knowledge a district manager was not needed for the refund. So, I went back one last time and demanded my refund. But instead Mya was upset I posted my experience my experience on the Solano Community FB page and said it was bad for business. After requesting a refund 4x, I yelled at both Mya and Genesys, and warned incoming customers of their shady business. Mya then banned me from the store. So she can ban me from the store but can't give me a refund? Make it make sense. Mya and Genyses both make money by commission, so charging me for these extra items I never received only benefits them. And stating I have to come Thursday or Friday when the district manager was available is ridiculous, when I asked for the time he will be in they said they didn't know, so they basically want me to run around and chase down the district manager? This is ridiculous and very unprofessional. Metro by T-Mobile is scamming the working class that works hard to make these purchases. All I wanted was an honest transaction, even if I had to pay $600 for a phone, I value honesty. And when that is crossed, I will then continue to post on social media to create awareness. This is not right. Atttached is a picture of my receipt for your reference. Where it clearly states I was charged for *speaker and power bank I never received * tablet that Mya stated was free and nothing would show up on the receipt * $75 activation fee This place is a scam! I would also like to add Mya and Genesis are on Yelp hyping up themselves and the store. They are so pathetic.

As you can see in this photo this is a 14 day return policy. Item must be in package with receipt…read moreand in good condition. Item was bought on 12/09. So simple math 9+14=23. So that mean I can return it on the 22nd if I wanted to. But yesterday 12/16 my husband went in and tried to return it. They said that they can not do it because there DM said not to. So I called today and got the same response. So then I asked for the DM email she put me on hold. She didn't hit the button correctly and heard her call me THE BITCH OF THE GUY FROM YESTERDAY. I hope she has fun when corporate comes and dose an investigation because it took all I had not to go down there. If you're going to talk shit and call customers names make sure you mute or put on hold. It would suck to loose you job around the holidays.

I had to go in today to see about handing in my moms phone. She passed 2 months ago and I needed…read moreto nit only turn her phone in, but have the service changed into my name only. The associate that helped me was very nice and helped me through the process. I will have to call in for the name change, but the process to turn her phone in was made very smooth!

On the suggestion of a family member, we switched from ATT to Verizon (Vacaville store). Kayla was…read morevery helpful in setting things up, and we were both very happy with our new phones ... but the happiness ended there. I experienced problems logging into our account, getting an error message that the website did not recognize me. I spent over 1 hour with support, difficult to understand due to the heavy foreign accent. Eventually, we were able to access our account. When I attempted to log in later in the day, I encountered the same problem of their website not recognizing me, despite using the phone number. Out of absolute frustration, I drove to the Vacaville Verizon store on East Monte Vista. I checked in, and waited. A young man carrying a electronic clipboard came to me asking my name, and what the issue was. I explained the log-in issue, and my experience with Verizon support. He told me that there was NO ONE at their office who could help me. When I explained my frustration, and the fact I had been with Verizon support already, and that I was ready (after only one day of service) to go back to ATT, he merely just walked away. Frustrated by the obvious lack of caring, I left the store. We will visit ATT this week and undo our mistake of putting our trust into Verizon.

Convenient location and easy parking. Best Buy was clean and the staff were helpful…read more 5 stars for the inside of the business - my only complaint is the call service that BB switched to (a while ago I assume?). You cannot contact the store directly - really inconvenient for store specific questions. Not the staff members fault... Good selection - I wanted to get pokemon cards for my kids, they're trending like crazy so they are hard to find. Was able to get 4 packs and kids were happy!! Value good on the cards - believe prices were better here than anywhere else I've seen.

RUDE & ARROGANT! Just came in for an appointment to help…read morereboot my older model personal business iMac. I paid & started the tech services to only be laughed at, denied service for my equipment & reimbursed 10 minutes later before even viewing it. The tech lady didn't know my model & laughs with the cashier in the back room assuming they are correct. Another customer heard this & was just as disappointed. Apple Support referred me here & they don't work on Apple? ...and I almost signed a repair waiver? SCAM ALERT! Unfortunate experience & lost trust. Train your employees properly, you'd make more money.

Matt is the sole reason we are still with AT&T! He is so helpful and very kind. He goes out of his…read moreway to help customers and make them happy. We transferred from Verizon a few months back because AT&T was running a deal to get a new iPhone 17, unfortunately we still got charged for it due to timing issues. Matt was so helpful and helped us trade in our old phones and get it paid off faster. Highly recommend, ask for Matt!

Update Angel -- I just spoke with an AT&T supervisor, you…read morecould have ported my house number to my landline exactly the way I requested. Instead, you fed me a fake story about AT&T "only porting to wireless phones." That was a lie! Then you shoved this so‑called "free" Samsung phone on me -- another lie. It's not free, it's garbage, and it can't even stay charged for a full day. Now I'm stuck waiting 60 days to port my number from this crappy phone to my landline.

VANITY!!! She was absolutely amazing. I took my mom to get her upgraded from an iPhone 8. I finally…read moretalked her into upgrading her phone. Given I need 3 phones asap I budgeted for the 15 so we knew what we wanted. We were checked in and told there would be a wait. We were prepared to be patient but almost immediately we were called over. Here is where we were fortunate to meet Vanity. We told her what we wanted, she tried to get us to think about the size difference of the phone but wasn't pushy about it. She did let us know about the restock fee if we returned it. We should have listened to her. My mom had the phone all of one evening and struggled with the size. So back to the store we went this week. My mom had called to be sure Vanity was there and she remembered us. She was under the weather and apologized that she wasn't herself *she was only slightly less wonderful. She took us right away. *there was no one waiting She politely reminded us of the restock fee, which while any restock fee sucks, I knew I was paying it before going in. I knew this because she was so thorough the first time. While she wasn't feeling well she was still just as thorough with us the second time around. And this time my mom was completely happy with the purchase. As a manager, I know how hard it is to find an ace. You have one. Vanity is incredibly knowledgeable about all things T-Mobile. She has impeccable customer service skills offers value and benefits while listening to need and meeting them. Not to mention, she is compassionate in her interactions and personable. Vanity a rare find and I will be recommending her to anyone I know or meet with any cell phone need in both my professional and personal life. I will be back for my phone upgrade and have her card so I know she'll be there, she is just that easy to work with. Thank you Vanity, you made me but more importantly my mom very happy. To her managers. Please recognize her, if you don't I may just plot on stealing her. I'd hire her in a heartbeat!!! lol

I had a really positive experience at the T-Mobile store thanks to Christian. I came in to pay my…read morefinal bill and get help with unlocking two iPhones. While the phones ultimately couldn't be unlocked at that time, Christian took the time to clearly explain the situation, walk me through my options, and give me helpful insight on what steps I could take next. What really stood out was his patience and genuine willingness to help. Even though the store was very busy with many customers waiting, he never rushed me and made sure I understood everything. I truly felt like he cared about helping me, not just getting me in and out. Thank you, Christian, for the great customer service!

Went in to get my phone screen repaired. Marcus was able to help me at the front and was very nice…read moreand upfront about the pricings for the repair. Dropped it off with him and he had it ready within 30 minutes. Very quick and very kind customer service for sure!!

Fixed the charging port on my Nintendo switch oled very quickly for a reasonable price…read more Would recommend

My husband ordered a phone online from Cricket the 11th of Feb. He gave it to me on the 14th. when…read moreopening it we realized he thought he ordered a different phone. I called the Vacaville store that evening. A woman answered. I asked if we could upgrade the phone that we purchased online. She asked if it was open, used(it wasnt. never even taken out of the box.)She told me Yes, the ordered online phone could be brought in and we'd pay the difference. I came in the 15th about 1030am. A young man was setting up a table outside. He put in my info and told me that there's no record of the phone. I showed him the order #, email and that the woman I talked to the night before said it could be.He told me I was given the wrong info. All phones bought online needed to be returned online and you only have 7 days to do so. I noticed a flyer on the register that said free doughnuts on the 15th. None were out. Nor, was he friendly enough to ask. Frustrated I left, went into my car, called to return the phone. Returned the phone to UPS on the 16th. Feb 17th my husband called cricket to verify they had Apple 16 pro max in stock. They did only in the color of black. We drove down there. The same young man was working. My husband said we called a bit ago to see if the iphone was in stock. wed like to purchase one. The associate said "Do you know our pricing" I assumed he was seeing if we already were customers. I was just in two days before so, he should have recalled my attempt of return. He then said they start at $1600.(online starts $1200.) Husband said $400 more for in the store? He said we are a franchise so different prices.My husband asked why didn't you say that on the phone. He responded with you did not ask. We saw the prices online. Would never think it you went in a store they'd be $400 more. In both visits to this store the employee was not knowledgeable, was not empathetic to the wrong information. Was not approachable. Never apologize, he could really careless if any sales were made. I would not recommend this store. Wasted two trips. We have been cricket customers for over 10 years, hopefully this can be used as a training activity to be more knowledgeable of store returns, sales and how to treat customers.

On Jan 18th I went into the store on Alamo Dr. to pay my bill. I spoke with Brian (sp?} and told…read morehim I wanted to upgrade my phone to unlimited. He helped me, charged me $69 plus $1 for something, so I paid it. Before I left I asked him I was all set and would pay the $80 next month. He said yes. Two days later on Jan 20th, I got a text from Cricket telling me I had to pay $11 by midnight or my service would be cutoff. I went back to the store to get this issue resolved, this time I spoke with Natalie, told her what happened and I wanted to pay the additional fees. She got on the computer and sat there not saying a word. After waiting 10 minutes I asked her if everything was all right, she said she was on the phone with Customer Service and had 4 more minutes of wait time. Another 15 minutes went by without a single word coming out of her mouth, I again asked if everything was ok. She said I would owe the $11 plus and additional $4 for processing fees. I said no, this was your mistake and the four dollars should be paid by the store, this was not my mistake but theirs. She told me because I was paying in person I had to pay, At that time I blew up, that girl was rude, and her customer service skills were horrible. Someone needs to have a long talk with this person and tell her how to treat customers. And while we're on the subject, I think it's just terrible to charge customers a ridiculous fee just because they pay in person. Some of us are old school and like to go in and pay in person. I would give this store a half a star if I could

The vast majority of the time when you visit University Wireless you get to deal directly with the…read moreowner, Frank, who is courteous, communicative, and dose quality work and bargain prices. He's been "My Device Repair Guy" for atleast 5 years now, and he has earned a 5 star review from every trip I've made to see him.. I'm consistently breaking my ancient iPhones in various ways, and he's always able to accommodate me, his repairs are always of good quality, and he even did some work outside of his wheelhouse customizing my Steam Deck for me and did a good job with that too.. I believe his establishment also sells used phones, phone accessories, phone plans, and cyrpto too if your into that sorta thing. Screw going to the national chain for these services, Franks the man, he's nice, he's local, he's got your back. Pay him a visit, give him a try, you wont be disappointed, then you'll have your own Device Repair Guy too! =]

This store is very accommodating, reliable, and problem solving highly recommend going hereread more

I had great service from Jessica 3 months ago which my mom asked me to come back recently cause we…read moreneeded another phone the positive attitude she has I would not go to another store but this one thank you Jessica! And also another thanks to Erick for your service yesterday I appreciate your help!

This Place Sucks The Store Clerk /Manager Is Unprofessional and Rude Plus they're Phones Are…read moreOverpriced !!! Wouldn't Recommend!!!