Literally the worst AT&T store in the entire country. DO NOT GO TO THIS STORE!!…read more The employees and manager are RUDE, incompetent, and complete fake scammers (under the direction of their worthless management). They cancelled my online order upgrade twice from the AT&T website and told me that I needed to come in and they would process the sale. They had the phones I ordered twice (now I've paid for 4 phones) and then once they where processing my sale they told me that they sold my phone to the person next to me, which was after they told me they had my phones, so then I received 2 of the wrong phones that I ordered. Also I told them I did NOT want anything changed to my plan and they couldn't even do that properly and added stuff to my plan without permission. Then they did NOT process my upgrade promotion trade-ins, as they were on my two separate orders from AT&T, so I'm being charged full price of my phones and paying for services that I NEVER agreed to and was never discussed. Thankfully after wasting hours on customer service, 3 separate times, hopefully they've cleaned up the mess that this store employees and manager made on my account because they WOULD NOT simply process my AT&T online order. Either they are trying to upsell and increase sales for there store or they are all so incredibly stupid that they need to find new jobs. A formal complaint against the store has been filed with AT&T because of this issue.

I'm interested in a new phone…read more Phones are super expensive so I want to make the right choice. I'd gotten lots of information online before stopping by. I had very specific questions. Upon arriving, Kevin asked something like, "what are we doing today?" Not welcome to AT&T. Not how can I help you? He seemed to want to rush through a process. To make a long story short, not of my questions or concerns were really answered or addressed. Or even acknowledged for that matter. The only communication was about how they could make a sale. Apple has a popular product and AT&T has popular service(not customer service), so I guess they don't feel like they have to bother. It's the reason I've with one of their competitors for the past several years. I don't know if I'll eventually end up switching, but it won't be in this store

Outstanding Customer Service from Giselle at the Riverview AT&T Store…read more After an extremely frustrating experience at another AT&T location, I was fortunate enough to walk into the Riverview store and meet Giselle. My daughter, who is deaf, had lost her phone while on vacation, and I was trying to help her regain access to her Apple ID. I was already dealing with a stressful situation and honestly didn't know much about eSIMs. I had previously been told that an eSIM could not be installed without a QR code and that there would be a $5 charge. I was then sent to the Riverview location, which was a 30-45 minute drive from where I had been. When I arrived, Giselle listened to what I needed, understood the situation, and took care of the eSIM installation quickly and effortlessly. There was no QR code, no $5 charge, and most importantly, no runaround. She simply helped me. I cannot say enough about how much I appreciated her kindness and professionalism. She could have treated me like just another customer, but instead she took the time to understand what I was dealing with and made a stressful situation much easier. I have been an AT&T customer for more than 20 years, and Giselle reminded me what good customer service is supposed to look like. Giselle, thank you for helping me when I needed it. You were kind, knowledgeable, patient, and genuinely helpful. AT&T should be proud to have someone like you representing the company. If AT&T management reads this, I hope you recognize Giselle for the excellent customer service she provided. She deserves to be acknowledged. Five stars for Giselle and the Riverview store.

I had a fantastic experience with Alexander. His deep product knowledge and professionalism made my…read morevisit enjoyable. He efficiently addressed all my questions and provided me with everything I needed.

If you ever need your key fob battery changed, get it here! You get a lifetime warranty. And the…read moreprocess is so easy. You come in, they open the fob, see it was there's, swap them out and you're on your way. Cannot recommend them enough. Good prices and great deal with the lifetime warranty!

Awesome experience!…read more Great customer service on the phone and even better in person! Don is a true asset to the company. Their prices are very reasonable as well. I highly recommend this business!

Stay away from this place! It's become our worst nightmare!! This is the worst representation of…read moreVerizon! Chris McPherson will make all kinds of promises, lie through his teeth, not return phone calls or texts & he will give u info in writing but it's not worth the paper it's written on. He switched us from Verizon consumer to Verizon business claiming that our bill would be half but in reality our bill more than doubled. It hasn't been the same amount for 6 months straight. He quoted $268 month but my last bill was $531. Unbelievable! Now I'm stuck in a 3 year contract. Stay away from Russell cellular &Chris McPherson!!

After 25 years at T-Mobile, we decided to switch due to what we thought was a better deal. We were…read morewrong! The people at Verizon / Russell Cellular, 3848 Sun City Blvd , STE 106 were terrible. They give you the wrong information, wrong prices, order the wrong product for you and refuse to change their mistake without another huge bill..Totally unprofessional and absolutely no customer service. There is very little to no inventory on what product you want etc . We went back to the store to get a copy of our receipt and they refused us in The Managers words "it ain't gonna happen" real professional, right? I wouldn't recommend this store to anyone unless you want to be lied to and given wrong information. We finally got our bill partially corrected through Verizon Corporate but had to go through several calls to get it done. I don't think the store even knows what they're doing. Do yourself a favor and don't use this company. All they're interested in is selling a product, then you're on your own. I saw no effort or concern regarding all the issues we had. This is a terrible representation for Verizon. I'm sure I'll be returning to T-Mobile soon...also, be prepared to pay $40. per item purchased for "setup to success" and an additional $40 charged by Verizon corporate for "activation".....we were charged $320. just to get 2 phones and 2 watches activated...the Sun City store would do nothing regarding this exorbitant fee.....luckily Verizon customer service (after numerous calls) removed their portion of the 320....making the total we paid to the local store $160. for their "set up for success" fees. In addition, we were overcharged for our two new phones. RJ.

Place is GREAT! I bought by iPhone 7 from here, ZERO issues and ended servicing more of our other…read morephones (batteries, accessories, etc...). I just brought in a clean Galaxy Note 5 phone from another carrier and they helped me unlock it and get it up and running on AT&T. I HIGHLY recommend this place. Top notch service from a top notch place!

Wow I thought I needed a new iPhone but they fixed my phone in 15 minutes. Really happy I stopped…read morein before going to AT&T. Will be back.

Shady sales lady reached over the counter and signed my Initials with the credit card machine key…read morepad over 5 times. Now Im being charged $1,700

We went into this Cricket Wireless location to get a phone activated for my brother on a prepaid…read moreplan. The staff was friendly and helpful, and it was about a 20 minute process. After reviewing monthly fees with the employees though we decided to check another nearby place before committing to switching to Cricket. The staff was helpful and not pushy to make us decide, which was refreshing. New or used phones are able to be used if you bring in your own phone, or they can sell you a phone. The store is clean and looks nice inside.

Went in today with my wife to get portable gaming WiFi, and was welcomed and helped by two amazing,…read morevery friendly, understanding, informational, honest and respectful employees! big shout out to Chris and Zaria for an amazing experience !

Jay the manager of this location, Christopher Daniel's and Rosabelle Martinez activated a bunch…read moreof line on our account that we did not approve of. They made us feel wrong for asking questions regarding what they were doing and they kept saying they were lowering our bill and all they did was add lines we did not want. They do this to a lot of people. Thankfully customer service helped us. These people are the worst.