After experiencing several issues trying to return a recently purchased iPhone 17E. I (hopefully)…read morefound success with the persistence and dedication of Store Managers Brion (Pineville-Matthews NC) and Martina (Steel Creek NC). Although I must admit it was very labor intensive and frustrating having to eventually resolve a simple return per the Spectrum Policy. I hope I will NEVER have to do that again.

I had a very disappointing experience at this Spectrum location due to the unprofessional behavior…read moreof one of the specialists. I visited the store because I wanted to cancel my cable service while keeping my internet service. Since I wasn't sure which equipment belonged to each service, I politely asked for help identifying what needed to be returned. Instead of providing helpful customer service, the specialist remained seated, was using their phone during our interaction, And spoke to me in a rude and dismissive manner. I was repeatedly addressed as 'babe,' which I found unprofessional and inappropriate. I was also given incorrect or unclear information about which equipment I needed to return, causing me to make an unnecessary second trip to the store. When I returned , I discovered that one of the boxes I had asked about was actually connected to my internet service, which contradicted what I'd been told earlier. When I respectfully pointed out the misunderstanding, the specialist continued to respond in an unprofessional manner, rather than trying to resolve the issue. Fortunately, another Spectrum specialist stepped in and assisted me. She was kind, patient, respectful, and knowledgeable. She provided the level of customer service I had expected from the beginning, and I truly appreciated her help. I hope Spectrum addresses situations like this through additional customer service training. Customers deserve to be treated with respect, professionalism, and accurate information. Unfortunately, my experience with the first specialist did not meet those expectations

I went in to pick up my new iphone and when i asked the best way to transfer all my data over i was…read moretold to do it through wifi. well i did it through wifi and it didn't transfer all my data over and i had to completely erase the phone and start over. an employee should know the proper way to set up an iphone

All depends on who helps you ! Today I got the most friendly and helpful associate I have ever had…read moreat a Verizon store in over 20 years !

They did not have phone in-stock. They ordered the phone for my son who does not live with me. A…read morereturn shipping box for the trade in was not included in the package and there was no information about trade in required within 30 days. Tried to return 32 days later and AT&T won't accept trade in and is now billing us $1000 for phone. We are told no exceptions allowed to this rule.

Had a great experience with Luke at the Tega Clay store. I brought a quote in from Verizon and he…read morewas able to be competitive while also giving great customer service. Will be returning to this location to work with Luke again in the future.

Thank you my husband and I been there few times. great place, and great service…read more It's the best cell phone repair service in Fort Mill

Fort Mill cellular was absolutely incredible! I had shattered the front and back of my phone and…read morethey helped replace both of them. They also helped me get a new screen protector that has a lifetime warranty! I love going in and they were extremely helpful and professional. I would highly recommend them.

I've been with T-Mobile going on 7 years. I started with their Internet service about 3 years ago…read moreand have been pleased up until recently. I got a new Direct TV receiver which required connecting to Wi-Fi. It wasn't working. They sent me an new router and when I got it, I could not connect so I called their Customer Service only to spend over an hour on the phone and talking to two different people. I got so frustrated with their CSR people on the phone, at one point the agent said 'is there anyone else there who is more technically savvy' I asked her, is it possible you could be mistaken ' she said 'no, I'm an expert'. I ended going to this store and met with Antonio. He listened to what I had to say, asked some questions and understood the problem. He was able to resolve the issue. He discovered that the SIM card was ALREADY installed in the router. I told this to the CSR's and they insisted that's not the way it works. The message here: don't waste your time on the phone, go to this location and ask for Antonio, he's a pro!

Too bad you can't give a store 0. Totally lied to and hooked with two promotions that apparently…read moredon't exist. Either salesman is a deliberate liar and crook, or lies upon orders by his management. Had me send in a trade phone that he had to know had no trade value, which we would've kept had we been told. Put other trade down as an iphone instead of what it really was. Costing me $75 a month for 2 new phones that led me to believe were no further charge. Overchargwd accessories, including power adapters he said he was throwing in, after i made clesr i didnt intend to buy anything but the screensavers, which he charged double what he showed me id pay. Vile, lying crooks, the whole company. Pgone reps wont talk to the stores, who in turn wont talk to reps or other stores, or even the customer, heaven forbid you no longer live local to the store. Literally meant at its worst, God damn tbem .

I got a text from Sprint that my lease was ending and I could either return the phone or pay it…read moreoff. But they didn't tell me how much. So we stopped in to the nearest T-Mobile store. Yep, I started with Sprint but now they got bought and merged. So I'm back to T-Mobile and hoping they don't leave me hanging in Montana and Alaska and wherever else I go. The young man who helped me was friendly and mostly knowledgeable. He was able to get me logged in after checking and photographing my ID, then worked out my payoff. After making the payment, he made a small boo-boo that took about ten minutes to fix and apologized. A positive experience that was good. [Review 15059 overall, 561 of 2021, number 2905 in North Carolina.]

Please be aware! I was deceived into getting a new I phone and trading mine in. I was quoted a…read moreprice on paper and now being overcharged $35/month. I have a witness and nothing is being done. After many text and phone calls it appears my only option is the legal route. If anyone else has had this unfortunate experience please advise as there is strength in numbers.

My wife has been having trouble with her new IPhone for a week now. I looked at it, but I don't…read morespeak "fruit" and other than "turn it off and on again," I had no advice. "Let's go see an expert," I said. We headed to the nearest AT&T Store. When we arrived, there was only the one person on duty and she had a customer who was definitely not understanding. That took about 15 minutes to solve. By that time, the other dude had come back from break and we were served. It took him all of two minutes to not only diagnose the problem but he fixed it. She hadn't properly activated her phone. Oops. All set now and this is so much easier and I'm glad we didn't try to get in line at the Apple Store to see a Genius. We got what we needed here and I've pleased. [Review 17172 overall - 3274 in North Carolina - 689 of 2022.]

I went into this store to find out how to return a phone and cancel a line. My wife had just…read morepassed, and I wanted to drop her line. Sadly, she only got to use her new iPhone for a few days. (I did not mention my wife's passing as I could not bring myself to speak that; Cancelling her line was difficult enough as it is). I asked the woman at the greeting counter about returning a phone. She wanted me to provide the order number. While I was trying to find it, she asked if I knew where I ordered the phone. I could not remember whether the phone was ordered online or at the store. She implied, without even verifying, that I must've ordered it online and that I would have to send it back via mail. She could've looked up this information on my account but was not interested in helping me. Instead, she turned her back to me and watched what was playing on the in-store television while I struggled to find the information. I got frustrated and just left the store. So, she is getting paid to help customers while this customer, who has been with AT&T since the days of Cingular wireless (20+ years) had to struggle to try and help her. There was not another customer in the store.

I have loathed Comporium for years. They are yet again our only choice for internet. Comporium's…read morebusiness statement must be "take people for as much money as we can and don't respect them." They don't care if you leave them, they raise your bill time and time again without explanation. We asked them what their additional fees were for cable tv and the customer service rep said she didn't know. Our cable and internet bill is now over $200 because of some "digital charge." I wouldn't be surprised if they just pocket this money that they give ambiguous titles to on our bills. I can't save myself but I urge you to go somewhere else. Save yourself the frustration and money loss.

Actual products are below average, and we experience issues almost daily here in the Indian Land SC…read morearea. The real fail is the customer service and their strategic pricing model. Expectations should be internet constantly out and the speed is horrible, despite paying for the highest speed. Their hardware is marginal, and having to replace or swap it out means you have to go to their store locations - you won't see a service call to you residence to help ever again after your initial install. Yes, you can expect to call them every six months to negotiate pricing otherwise you can expect prices to soar even more. The price for my internet and tv streaming package has almost doubled over the last 30 months (even with my negotiation calls every six months. You can also expect your tv to freeze randomly and probably every few weeks it will disconnect completely which means you have to reboot the system and all the TVs unplugged. It is a fun game for $250 a month! I have moved 5 times in last 10 years. Each time a different provider, and Comporium is my worst experience ten fold.