My reception is terrible! I'm only staying with T Mobile for now because I'm on a contract…read more The wait is unreasonably long each time I come in. I know that I'll be there for at least an hour. Today, May, 28, 2025, I stopped in because my Do Not Disturb wasn't shutting off. I waited 25 minutes (only one employee, David). Then I worked with David for 10 minutes. The store filled up with 5 other people in line. I was then told that I needed to wait at least 15 minutes (I'm waiting now) for a manager to come assist. Shame on T Mobile for not having appropriate staff!! I did confirm with David that he was the only one working at this time. He had a good attitude and said, "That's the way the world is now." I told him that he had a positive attitude and should not be expected to service a store full of people.

This store didn't deserve my 1 star rating Bc they're all unprofessional and shows no customer…read moreservice etiquette. I had a horrible experience there yesterday with Thomas he was a complete mess had so much attitude ( if attitude was a person) . However, he just did what he wanted on my account like it was his account. He was so argumentative and NEVER went over the promotion and after all had the NERVE to walk away and left my account sitting there. That's when Dan the store manager went to back to talk to him . I was trying to bring my 8 lines and business account over from AT&T to T-Mobile but that wasn't the case. I left the store and sorry they missEd out on that busineas. DONT GO THERE THEY DONT GREET YOU AND YOURE INVISIBLE RGE MOMENT YOU WALK INTHE STORE!!!!

Extremely rude customer support, no wonder why people are leaving spectrum, I had to interact with…read moreHarrison eberly who is not easy to deal with

My technician Dean, went above and beyond his job! He was very generous with his knowledge and…read moreeven looked at my switcher! Great experience, and high marks for Dean!

Recently moved cell phone carriers from ATT to Verizon. With the switch I was able to upgrade my…read morecurrent cell phone to the new IPhone 12. I picked up my new cell phone from this Verizon store. The process of order and pick up was fairly easy. A store employee brought out my new phone and it was quick and convenient. I ran into some issues with the phone and had to switch it. The process was easy. The employee was helpful and didn't make the situation more stressful. I really appreciate that. This Verizon store never seems very busy and they store is always clean. All the employees are friendly and professional. Verizon 12910 Walker Branch Rd Ste 100 Charlotte, NC 28273 (Review 499 overall, 43 in 2021)

I went in to pick up my new iphone and when i asked the best way to transfer all my data over i was…read moretold to do it through wifi. well i did it through wifi and it didn't transfer all my data over and i had to completely erase the phone and start over. an employee should know the proper way to set up an iphone

Thank you my husband and I been there few times. great place, and great service…read more It's the best cell phone repair service in Fort Mill

Knowledgeable, personable and easy to work with. They were accommodating and all about pleasing…read moretheir customers. I would definitely used them again when the need arises.

I've been with T-Mobile going on 7 years. I started with their Internet service about 3 years ago…read moreand have been pleased up until recently. I got a new Direct TV receiver which required connecting to Wi-Fi. It wasn't working. They sent me an new router and when I got it, I could not connect so I called their Customer Service only to spend over an hour on the phone and talking to two different people. I got so frustrated with their CSR people on the phone, at one point the agent said 'is there anyone else there who is more technically savvy' I asked her, is it possible you could be mistaken ' she said 'no, I'm an expert'. I ended going to this store and met with Antonio. He listened to what I had to say, asked some questions and understood the problem. He was able to resolve the issue. He discovered that the SIM card was ALREADY installed in the router. I told this to the CSR's and they insisted that's not the way it works. The message here: don't waste your time on the phone, go to this location and ask for Antonio, he's a pro!

Started with T-Mobile post a year ago now and have been extremely impressed with their customer…read moreservice. I have had no issues with my phone service since I switched. They have multiple plans and we found one pretty easy that would fit our schedule. I think that the savings that we are experiencing has been phenomenal. I highly recommend switching to T-Mobile.

I got a text from Sprint that my lease was ending and I could either return the phone or pay it…read moreoff. But they didn't tell me how much. So we stopped in to the nearest T-Mobile store. Yep, I started with Sprint but now they got bought and merged. So I'm back to T-Mobile and hoping they don't leave me hanging in Montana and Alaska and wherever else I go. The young man who helped me was friendly and mostly knowledgeable. He was able to get me logged in after checking and photographing my ID, then worked out my payoff. After making the payment, he made a small boo-boo that took about ten minutes to fix and apologized. A positive experience that was good. [Review 15059 overall, 561 of 2021, number 2905 in North Carolina.]

Please be aware! I was deceived into getting a new I phone and trading mine in. I was quoted a…read moreprice on paper and now being overcharged $35/month. I have a witness and nothing is being done. After many text and phone calls it appears my only option is the legal route. If anyone else has had this unfortunate experience please advise as there is strength in numbers.

My wife has been having trouble with her new IPhone for a week now. I looked at it, but I don't…read morespeak "fruit" and other than "turn it off and on again," I had no advice. "Let's go see an expert," I said. We headed to the nearest AT&T Store. When we arrived, there was only the one person on duty and she had a customer who was definitely not understanding. That took about 15 minutes to solve. By that time, the other dude had come back from break and we were served. It took him all of two minutes to not only diagnose the problem but he fixed it. She hadn't properly activated her phone. Oops. All set now and this is so much easier and I'm glad we didn't try to get in line at the Apple Store to see a Genius. We got what we needed here and I've pleased. [Review 17172 overall - 3274 in North Carolina - 689 of 2022.]

Thomas was and have been absolutely great! He helped us with our carrier switch and have been able…read moreto answer any of our following questions. He is very professional and entertaining and he made sure before we left that day we thoroughly understand what was being done. If and when you stop by this location know you'll be handled well by the staff and even better by Thomas. Great customer from you all and thank you so much!!

I have loathed Comporium for years. They are yet again our only choice for internet. Comporium's…read morebusiness statement must be "take people for as much money as we can and don't respect them." They don't care if you leave them, they raise your bill time and time again without explanation. We asked them what their additional fees were for cable tv and the customer service rep said she didn't know. Our cable and internet bill is now over $200 because of some "digital charge." I wouldn't be surprised if they just pocket this money that they give ambiguous titles to on our bills. I can't save myself but I urge you to go somewhere else. Save yourself the frustration and money loss.

Actual products are below average, and we experience issues almost daily here in the Indian Land SC…read morearea. The real fail is the customer service and their strategic pricing model. Expectations should be internet constantly out and the speed is horrible, despite paying for the highest speed. Their hardware is marginal, and having to replace or swap it out means you have to go to their store locations - you won't see a service call to you residence to help ever again after your initial install. Yes, you can expect to call them every six months to negotiate pricing otherwise you can expect prices to soar even more. The price for my internet and tv streaming package has almost doubled over the last 30 months (even with my negotiation calls every six months. You can also expect your tv to freeze randomly and probably every few weeks it will disconnect completely which means you have to reboot the system and all the TVs unplugged. It is a fun game for $250 a month! I have moved 5 times in last 10 years. Each time a different provider, and Comporium is my worst experience ten fold.