Stay Away...Raphael added 3 lines and other charges to my account, found a month later..AT&T…read morecorporate made good saw his changes and credited me $374....Greg was just rude,,,if he is a manger he must go....I suggest you jjust stay away if they are in the store.

Great service employee helped me pick the right phone and right plan and helped transfer everything…read morefrom old phone

Simply honest and friendly service. Best prices on the island, very quick too. My new go to spotread more

If I could give 0 stars I would. Brought in to get my screen replaced and long story short whatever…read morethis man did completely ruined my iphone XR. I paid $168 for him to install a screen that the next day went black on half the screen for no reason. He replaced screen again, that night my phone went into death mode. Apple couldn't even fix it.

I came here as I needed to fix the front of my phone before I could trade it in. I came in and got…read morea quote for front and back. I came back on a Saturday morning and thought I would have to leave my phone while I went to run errands. I was told 30 minutes.. waited just over 10 minutes. Got a discount and came back AGAIN after I went to the phone store to get phone case and camera protector. I found them to be helpful, chatty which made me come back and give them my money instead of the phone store. If you pay cash you can get a discount and also a discount on accessories. I'm all for supporting small businesses.

Stay away. I paid $200 for a screen replacement, and it cracked the same day after a very minor…read moredrop (about 2 feet, nothing hard). When I went back, especially since the screen was also glitching, they told me it wasn't covered under any guarantee. I ended up paying another $120 for a second replacement, and this time I didn't drop it at all. Within days, the screen started going black from the corner, even though the glass wasn't cracked. At this point, I'm out over $300 in less than two weeks, and they refuse to stand behind their work. Very disappointing experience.

Zero stars. Everything about this place is awful--from the employees to the service, AWFUL. For…read morebackground, I was upgrading my phone because I got a deal on my verizon app. My brother had recently upgraded his phone first and it was a breeze, so easy. It was NOT however at this particular store, it was clearly at one that has competent employees who have the knowledge and customer service abilities to do their jobs efficiently and swiftly. What really did it for me was actually not the incompetence, though that was annoying, but the self righteousness of the employees. For people who don't know how to do their jobs they certainly have egos that tower mountains above the little they're capable of. The man-splaning was unbelievable, comical even. Will NEVER come to this store again. Would rather go anywhere else than deal with these clowns.

My son had some questions about his phone. Jimmy at this Verizon was so kind, patiently answered…read moreall his questions. Jimmy was fabulous, we would not get or update our phones anywhere else. This place has excellent customer service because today we were not buying anything--but answering my sons questions was just as important to Jimmy as if we were spending money!

As an update to my review ... I finally had a chance to go to the Apple Store. They were going to…read morefix it at no cost until they found not only a 3rd party screen wasinstalled (which I expected) but that it was improperly installed. They also charged me the same amount as iFixScreens. Additionally, Apple fixed my charge port which iFixScreens unsuccessfully attempted. Do yourself a favor. Take the 10 minute ride from iFixScreens-Dix Hills to the Apple Store in the Walt Whitman mall if you want to pay the same price and have it fixed by someone with competence and who will back their product.

Very professional. Came in to get my microphone usb replaced. Was in and out in a half hour. Very…read moregood soldering job, guy knows his stuff!

I went to upgrade my husbands phone at this location because they said they had the phone he wanted…read morein stock (they did not), but the 2 kids working behind the counter ended up opening a phone line without my consent and took the free iphone 14. After confirming with an agent via the website chat, there has been no usage associated with the phone number ever. I opened a fraud case and I received an email stating that everything was authorized, even though it wasn't. This is absolute bull.

If you know what's up and good prices go to Harol always good options best for you pocket two…read moreguys lit there "Alejandro

I have called optimum building department, and I was trying to explain to them that some of the…read morechannels that were taken away on the premium, which are HBO channels and her responses you should be lucky you're paying to get the premium channels. They really are disgusting. they're charging me for premium channels, but they took away the channels for the premium. We're paying thousands of dollars a year and then you get a customer service rep in the Billing Dept who thinks they're doing you a favor while I might be doing her a favor going to another company.

The store is fine but the company overall is predatory using a wide range of questionable business…read morepractices. First, they have various contact numbers that claim they are unable to assist and assert you have to call the other line. None of them allow you to cancel or give you any assurance that your account is closed. I lost service in December on a switch over to 5G and phone number changed (when they told me it wouldn't), then my account got suspended for failure to pay - no cable, no internet, no phone. And they still bllled be each month adding onto charges and i them called to cancel in Feb and I returned all equipment. And they still billed me for monthly service after all the months of no service/suspensions and now clear post cancelation. I called multiple times - billing, service, retention, etc When I punched in my account number it asserts my account is still operational and they keep billing me which is absurd. One department says I canceled and then billing has no power to credit or close out and says I am suspended and keeps adding charges even though I am receiving no services now and they can't tell me how to resolve. It is extortion. I am trying to work through the NYS Public Service Commission complaint department for these fraudulent practices which I believe also prey on the elderly. Saying you always call wrong line and then hanging up on you is complete run around.

They gave me the best easiest service I had opening a phone line I worked with Andrew and Elvis…read morethey're amazing people give Andrew a raise.

Very helpful and in and out usually have bad experiences at phone stores but not this one!read more