Excellent service when purchasing a new phone. Offered suggestions to save money on existing plan…read more Set up my new phone, transferred all my data while I waited. Tested everything before I left. Can't believe I ever dealt with any other ATT store when this one was near home. Highly recommend

I visited this store Saturday after having a disappointing interaction at the Hempstead Turnpike…read moreAT&T store. I'm so happy that I came to this location. Jason was the best. He was understanding, patient, answered questions... gave recommendations. If all interactions at businesses could be as exceptional as my interaction with Jason, this world would be a better place. Jason is there on Saturdays mostly, so if I have any questions and/or need assistance... I will wait to Saturday just to experience that level of customer service. Great Job Jason!

Do not shop in this Verizon store. I repeat, do not shop in this Verizon store…read more They hired a salesman named Frank who was horrible, when I went back even the other sales people told me they knew he was horrible. And yet, they also told me that there was no one there managing the location who could do anything about the horrible treatment customers receive from this Frank. So what does that tell you about this phone store? It tells you, there are plenty of other places you can go to buy a very expensive item rather than this place. Hence: do not shop in this Verizon store. Have a nice day

Jonathan is a horrible manager, whose woeful lack of customer service skills and belligerence…read moretoward me--the customer who was wronged--reeked of ignorance and misogynoir. I have lodged a formal complaint with Verizon about the original issue of concern as well as his behavior. Update: Verizon addressed the original issue of concern to my satisfaction.

AVOID THIS BRANCH AT ALL COSTS. Head over to the Best Buy down the street in Levittown and be…read moretreated like a human being. My uncle suffered a stroke last month and is recovering but currently has limited dexterity in his hands and is wheelchair bound. As such, we were hoping to upgrade his phone/plan from a flip phone (I KNOW!) to an iPhone so he could use Siri voice commands to make texts and calls. Unfortunately, we wrongly believed that we would be able to get proper assistance at an AT&T corporate store. The customer service, or lack thereof, can only be described as ARROGANT, DEMEANING, and DISMISSIVE. In our 20-minute interaction with CHRIS, he made my family feel like we were inconveniencing him with our common questions anyone shopping for a phone plan/new phone would have. It did not matter that we were current AT&T customer seeking to buy a phone and upgrade a plan, loyalty meant nothing and our business was unappreciated; things the staff here made that all too clear multiple times throughout our short but painful interaction. From the outset, Chris was unemphathetic. Despite seeing my uncle in a wheelchair, Chris directed us to a high-top table despite two regular height tables being readily available. From there, the service continued its downward spiral into the offensive. When we inquired if there was any way to retrieve contacts and texts from my uncle's current flip phone (since his screen is damaged and unreadable), it was made absolutely clear that there was NOTHING that Chris could do for us here. He said NO many times and only told us that another AT&T store might be able to help. When asked which AT&T store, Chris made no offer to call or find out what store - instead we were instructed to just drive around aimlessly to any local AT&T store and give it a shot. Wow. Then we went into questions about the a new iPhone and data/service plan. My uncle, who has only ever had a basic flip phone plan and had no experience or knowledge re: buying smart phones/data plans/pricing structures (which is the reason he asked us to accompany him on this assignment), had a tough time understanding all the different options and pricing plans. Chris babbled out a bunch of random costs/pricing which changed numerous times (for example, we asked about promos and were told there was a $100 discount. However, a minute later, Chris quoted us the monthly plan cost but did not factor in the discount he offered - we had to ask - and so Chris quoted the monthly plan cost again). Due to the lack of clarity from Chris's end, I respectfully asked Chris to break down the cost of the plan, cost of financing the iPhone SE, duration of financing, any promotions, and any other costs, he flips his iPad around for about 2 second and says "all the info is right here" and flips the iPad back to himself. We then asked for Chris to write down the pricing info so I could show it to my uncle (who could hardly see over the high top table from his wheelchair, let alone Chris' iPad which had "all the info") and help explain for Chris the pricing to my uncle, Chris only could muster the time/energy to flip his iPad around again a second time for another second or so and proclaim "I already showed you." Unbelievable. I can only imagine the countless number of customers who were bombarded with the litany of non-responses, rudeness, and changing price quotes/statements at the hands of this customer "service" agent. He makes you feel like you are an idiot for asking questions. Luckily, as a millennial, I have a better understanding of these plans work but even for me, after speaking with Chris, I could not say for certain or relay to my uncle how much his plan would actually cost. What a shame. Needless to say, at that moment, I knew we could no longer proceed with this individual. Chris was unapologetic even after I spoke to him about how his rudeness, lack of empathy, and refusal to answer questions properly and accurately was making this process very difficult for my uncle to comprehend. This is the story of the horrific experience we had at the AT&T store. This is the type of "service" you receive even when there are no other customers waiting - there was no line, no other people waiting behind us for help. Therefore, AVOID AVOID AVOID. (PS: Happily, we went over to the Levittown Best Buy after the horrific AT&T experience and Joel from Best Buy offered the same AT&T products and plans while respectfully helping my uncle. Joel finished up with a customer at a high top counter and when he called us up next, upon seeing my uncle in a wheelchair, he immediately moved us to the lower/accessible counter. Within 30 minutes, my uncle had a new phone and knew exactly what his monthly bill was. Joel may not have realized, but his compassion and professionalism yesterday gave my uncle back some of the dignity he felt was lost as a result of his stroke and for that, I am truly grateful.)

The newest manager at this location, he was previously at their Long Beach Rd, Oceanside store,…read moreMARLON RENDEROS is a crook. He must have a side hustle going on for selling traded in iPhones. When MARLON was at the Oceanside store, he took my 3 of traded phones once he transferred all the data to my new iPhone 12's ( newly upgraded & ordered by him) and was supposed to send them back (this is on Oct 17, 2020). Since then, Idk what happened to those phones (he never gave a receipt) & now for my latest bill, Feb 2021, AT&T realized these phones still were not shipped back & invoiced me over $1,900k (which included full value of 1 iPhone , $1,300., miscellaneous $400 for the other 2 iPhones & the balance of my monthly Charges). So I figured Marlon can fix this all because he handled it in Oct 2020. Well after finding out he moved from Oceanside to this East Meadow store, at first I called him. He said not to worry. Then when the phone calls, text messages & emails started, I visited him 3x's & called him more 6 times. After 5 weeks of him not handling anything but excuses & 'pending cases #'s' (that never materialized) all of my iPhones were disconnected, something I told him CAN NOT happen due to one is needed for my college student. I called him immediately, his reply was, 'I told you to ask for an extension'. My reply, 'Nope you never did & why would I need an extension if all 3 iPhones were received by you on Oct 17, 2020 - where are the iPhones?' Then after, the rudeness set in & he said he wasn't going to help me anymore. I said, 'like you did anyway? I did all the work with AT&T'. We continued with some unflattering things to say to each other & ended the call. Let me say, thru this all, I had patience & I gave him the benefit of the doubt, that he would come thru & fix the issues create by him. My only issue was not getting a receipt when handing him those 3 iPhones . ***also, just a caveat, the AT&T rep suggested not to talk to MARLON ever again. She had blocked him from seeing my account. I guess she knew !*** Also THIS REVIEW IS BEYOND A NEGATIVE ZERO 's. But in order for this review to post, you have to include a star. MARLON GETS NEGATIVE ZERO. ALSO, JOHN, AT THIS LOCATION, NEEDS MORE TRAINING SINCE HE SEEMS YOUNG ENOUGH TO LEARN FROM THIS. ON MY LAST 03/04/2021, Jaime (amazingly nice rep- let's bump him up to manager) was helping me. JOHN from out of no where & none of his business, kept interjecting & making rude & nasty comments to me. Thank goodness Jaime was a gentleman & told him to be quiet. Thank you Jaime. I appreciated your help & kindness.

I needed the back glass on my iPhone replaced since it was heavily spider cracked. Walked in and…read morethey had the color match glass and size already in stock, they were very reasonably priced. They took their time and used the right machinery for the job to. Took a few hours but They had it done for me same day. I would recommend checking them out. Pleasant to deal with.

Amazing work, was able to do it in one day my phone looks brand new. Guy was super nice. Recommend…read morethis spot

The husband went animal on his phone, guess he didn't like the Yankees losing, and we needed it…read morerepaired STAT! Popped into this place. The manager wasn't on site so the clerk called her and she was there in 2 minutes. Super friendly, very nice, knowledgeable, honest Eva! We were in and out in 20 minutes with a fully repaired iPhone! Eva is the BOSS LADY! Highly recommend this place of business! Thank you, Eva!

From the owner: We fix smart phones (iPhone/Galaxy/Android) and computers quickly and efficiently as well as…read moreinstall screens, motherboards, and troubleshoot hardware and software

T-Mobile has been my mobile carrier for many many years. T-Mobile Tuesdays is a program that thanks…read moreT-Mobile customers with free stuff, great deals, and exclusive offers every Tuesday--just for being a T-Mobile customer. This program launched in 2016. Now, the T-Mobile Tuesdays app got updated to the T Life app. The app is free to download. On some Tuesdays, T-Mobile offers free physical items for customers to redeem via the app and pick up in-store. Some of those items are reusable tote, winter blanket, socks in honor of Pride Month, a notebook in honor of Black History Month, Halloween "Trick-or-Treat" bucket, and so much more. On April 21st, T-Mobile stores were stocked with free reusable bags perfect for groceries, beach days, or everyday use for T-Mobile customers to redeem. The bags feature a rectangular design with a zipper up top and a grass design around the entire bag and a big T-Mobile 'T' logo. I visited this T-Mobile store on Old Country Road in Westbury, NY. There are a few parking spots up front. I clicked redeem on the perk and it started the timer of 5 minutes for redemption. Staff were friendly and helpful. Download the T Life app if you have T-Mobile and haven't done so already.

Stopped in to activate a new android phone for my wife. Only a couple of customers ahead of us…read more Very short wait. We received excellent service. Transferred her old number to her new phone and we were on our way. The only problem we had was trying to get into the building. There are no handicapped parking spaces and ne wheelchair accessibility ramps to get from the parking lot up the curb for any of the stores in this tiny strip mall. Unless this is addressed, we will not be returning to this location.

excellent store with knowledgeable and friendly service!…read more my go to for repairs, accessories. or help

If I could give this place less than one star I would. I took my daughter's iPhone 12 in for a…read morebattery replacement because the battery was draining. For $75 I supposedly got a new battery that now drains immediately. When I went back, the guy told me that's what happens because "it's an old phone." I said it would've been helpful if you would've told me that beforehand and I could've made a decision based on that. Do not get your phone battery replaced here. It will be worse than before. Dishonest practice.

I had the most amazing experience at Verizon Wireless in Garden City. If you go there, you should…read morespecifically ask for Eli. He will take the best care of you. He is absolutely phenomenal. He was incredibly kind and patient, he answered all my questions in tremendous detail, he went out of his way time and time again to make the experience incredibly easy and he was truly a phenomenal help all the way around. He deserves a huge raise and a promotion in my opinion. I've already recommended him to all my friend and family and we've now become Verizon Wireless customers for life because of him. Thank you Eli. You are the best.

I wanted to take a moment to recognize the amazing team at the Verizon Store @ 880 Old Country Road…read morein Garden City, Long Island - This is a Corporate Store; I needed to stop into this location to take care of a few hardware issues and to upgrade my Service Plan. I want to call attention to the Senior Manager: Ms. Chiliyah Leak and Store Representative - "Deleon" - I found Ms. Leak to be incredibly helpful, polite and knowledgeable; Ms. Leak was able to direct her Employee - "Deleon" to organize a quick and appropriate fix to my issues. Employees at this Verizon location are pleasant and eager to assist all customers that walk in the door. I was incredibly impressed with how knowledgeable these folks were and how willing they were to assist. Everyone at this location has a "Great Attitude" this is truly a rarity in this day and age - "The Post Covid" Era - Again, please extend my deepest and sincere thanks to Ms. Leak and her team.