First off, I want to say that the service that Jack provided is beyond exceptional!…read more I had bought a Groupon to get my daughter's iPhone 6 plus screen fixed, but unfortunately there's an issue with the iPhone 6 pluses that require additional parts that Jack didn't have on hand. He immediately was able to give me a quote for someone that has the part and would be able to fix it, but after taking to Jack, we concluded that the phone wasn't worth fixing. I really appreciate the honesty that Jack provided. Since he had already claimed my Groupon, he said he will make sure I get a refund, and I did. He runs a very honest and friendly business. I know from now on, if I need anything phone related, I'm definitely coming here! He is a man of his words and you will feel safe coming here if you're a tech-tard like me!

Great loved the service friendly & would recommend very clean clothes for my whole familyread more

This is actually the first time that I have ever written a review of a business and I am doing so…read morebecause I truly am appreciative of the great customer service that I recently received when I had two of the screens and the battery replaced on my i-phone 6 and i-phone 6 plus . I went to the street talk in Roosevelt Field mall directly in front of AT&T, and was helped by the male tech there whose name is something like "RanJan" I went on my lunch break and was able to wait and watch him actually do the repair. The price was pretty reasonable/competitive and they did offer me a discount since I had more than one thing being serviced. In any event, they fixed a screen apple wouldn't fix and it was less than it would have cost me if apple did do it. Unfortunately, about a week later there was an issue with the battery I was given (it must have been defective) and it pushed up and broke the replacement screen. I brought the phone back and he called the owner and the screen and battery were replaced again at no charge. Thank you again for your great customer service and I will be sure to come back to you if I ever need my phones repaired in the future.

If I could offer them zero stars I would. I provided them a phone an iPhone 14 Pro Max that had a…read morecracked back and one camera lens which they repaired for $170. We then gave the phone to my son for Christmas and when he opened the box, the phone no longer worked when we went back. It was after their luxurious 15 day warranty. And they wouldn't help us at all. They wouldn't even look for the repair ticket in their computer system unless we had the specific date of the transaction which sounds like the most outdated computer system on the planet. You should have seen the look on my 12-year-old son's face when he realized that he wasn't ever going to be getting that phone for Christmas. So now I am out $170 and I have to figure out how to get him another phone. What a waste. And I love the fact that I was told that they can't help because the warranty is 15 days. The warranty being 15 days is a piece of paper with words on it. Anyone is allowed to be helpful if they so choose.

Guys here are great. Prices are reasonable. I had my iPad…read morefixed here and my phone a few times. No complaints from my end.

If I could give 0 stars I would. I went to purchase a screen for my phone. 3 weeks later, it…read moreblanked out and they tell me that there is nothing they can do because I used the phone for 3 weeks. I paid over $200 and he refused to check it. He looked at it and said that the warranty doesn't cover it. Cheaters and liars. I absolutely do not recommend.

I recently bought a new Pixel 10 Pro XL and needed a case and screen protector. The store had a…read morelimited supply but had exactly what I wanted. The salesman, was very courteous and quickly attached to screen protector and case. Everything went well and I was very pleased with his service.

UPDATED REVIEW:…read more Visit Date: April 23, 2025 I like the idea of a flip phone but mine has been a bit of a pain and as soon as I can I'm going back to a flat phone. After getting a replacement flip phone from T-Mobile the manufacturer screen protector started to bubble up. Currently T-mobile is only offering me a jump upgrade they won't allow me to switch phones and I have to pay $335. They told me to go to samsung and get a new screen protector and that it was going to be free. After my last experience at samsung I didn't believe this but off I went. I ran into the same guy I yelled at last time, I apologized for yelling at him. He looked at my phone and what do you know, this first new screen protector I needed would in fact be free. I had to wait about a half hour and they replaced my screen protector. The wifi was a bit shoddy, I was using my laptop while waiting for my phone. Based on this recent experience I can update my review to 3 stars. Visit Date: January 17, 2025 I just got a Galaxy Flip Phone and it broke on me pretty fast, and I didn't do anything to cause the phone to break. I visited T-mobile on my lunch break and they told me if I went to the Samsung Experience Store in Garden City they would fix my phone screen for free as a one time courtesy. So I went in after making an appointment with one of my best friends who gets panic attacks when she's in large crowds and showed them my phone. The guy gave me some BS about me doing something to break the warranty on my phone. I didn't believe him, I yelled at him and left the store because I wasn't paying a discounted rate of $200 to fix the phone screen. I asked my friend if it was just me, she believes like me that this guy would have found any reason to say that I broke the warranty on my phone. I wasted my time here, if you're depending on this store for help, I have doubts and lack of faith that they'll help you.

This place is horrible, waited over an hour from my appointment time just to be seen. They have…read moreemployees standing around but yet no one helps in service. BUY APPLE!!!!!

Mr Kazi Amir is kind , well mannered and hard working individual. He provide 100% excellent…read morecustomer service. I FIXED 3 I phone and He fixed very quickly compared to others . This dude is very honest and reasonable in pricing. I highly recommend him and I will visit again and again .

From the owner: We do our quick and outstanding service and very good price read more

Cannot say enough good things about Guru. Mike is the best and they fix your phone, iPad, etc. with…read moreskill and finesse. Him and his partner are super nice and VERY reasonable!!! They take time and care with your items and it's returned to you in perfect working order!!! Give them a shot, you won't be disappointed!!!

I have been very happy with the work they have done for me. They fixed the screen on a Samsung…read moretablet and put a new battery into a iPhone 8. Their prices are reasonable and fair. They fixed the Samsung tablet where other businesses stated they could not do the work. They fixed both devices in the same day. I would recommend them and will continue to bring them my broken devices in the future.

Jerry offered prompt , professional, and very reasonably priced repairs on my son's iPhone 8…read morescreen. He immediately took the item and got to work with precise accuracy, all while explaining the repair and . While the store front doesn't have a flashy sign or a prime spot on Jericho, this hidden gem has great hours for all types of repair. Very highly recommended!

My iPad had a cracked screen and it was repaired in just a day and the technician added a safety…read morescreen to protect it. I am so pleased with the service I received and at a very reasonable price which was half the cost of what another store in the area quoted me!

Great guy! helped me with my broken canon camera in less than a day, thank you!:) will be coming…read moreback

The technician is very knowledgeable, and friendly, but he charges his service very expensive. He…read morecharged me $ 350 dollars plus taxes for 40 minutes of labor. Then one day after, the speakers, and microphone were disconnected of the computer. I called him again,and he told me his price was again $ 350 plus taxes. So, it is difficult to pay $ 800 dollars for a job that is done in one hour and 5 minutes. I understand inflation is high but there should be some kind of consideration with the customers. In any case yellow pages advertises the charge of $150 per hour, and that does include the commute of the technician to the site. In conclusion I got another technician who came to add the speakers and microphone to my computer in 15 minutes, he charged me $140.00dollars. I do not recommend this busines.

I am not sure I've ever left a review for a retail store, but I was treated so kindly, I feel it is…read moreworth a review. We're about to start a home renovation and had been on the hunt for a downdraft vent that are SO expensive and found an open box special at this Best Buy, so we ordered online. I won't bore you with the minutia, but I'll say that I "thought" I already have a Best Buy card and could not sign in online to use it to pay...so aggravating. When I get to the store, I was told it had been closed due to inactivity. We JUST paid off a refrigerator a few months ago, but whatever. Long story short, the associated helped me open a new account and get 12months to pay off this weird item that we needed. It was HUGE, so I was concerned about how to get it into my car. I didn't even have to walk two feet before a smiling associates said from across the store, "I got you!". He came, told me to pull my car upfront and easily loaded it into my vehicle with a smile on his face. I can't tell you how many times I feel invisible in these chain stores. Whatever the manager is doing here, they're doing it right because all the employees were friendly, kind and helpful! I only wish we lived closer because this would be my go-to Best Buy!

Beware of this store when you are going for "trade in" old computer…read more I went there with my old computer, knowing it was $180 after checking on their website. At the cashier, young man examined my computer very carefully and took out protective cover. No scratch, ding or any visible damage. There were some dust and fingerprint and some spot that could be easily removed with wipes. He took out some wet wipes from a can and cleaned surface leaving some liquid on the surface. He typed some info and said $165. Told him he must've input some wrong info. He called old lady on next register. She touched the computer where the guy left cleaning liquid. I believe she thought I brought this computer with some liquid on it even before I enter the store. She was yelling at me " This is filthy, filthy, filthy, you had some liquid on it " Then wiped her hand with the same wet wipe from the same can. I was stunned. She then called her manager, Chris. He came and typed up on computer with some info after examining computer so carefully including every corner and surface. He told me this is only $125. Wow, He downplayed the valuation. He was saying this was not like new condition. and had to be fair because there was some smudge on the surface of the computer that evaporated cleaning solution from the previous guy who wiped. I told him this was from the young guy who cleaned computer. He said this is not new condition. I was saying this was 4 years old computer and no scratch and discoloration. He was almost gaslighting me to believe this was only fair condition. He even said there should be keyboard fabric to be like new condition. WOW unbelievable! To me, it was some kind of emotional revenge from him because I let his cashier spend time too long (20min) or giving them hard time or something similar. The whole crew behind was talking like" He is saying same thing again and again" It was very humiliating and I felt like it was like routine to them. At this moment, It was not money that mattered to me. I wanted to know if the manager, Chris was making right call claiming my laptop rating fair after 30 min enough humiliating situation. I left the store and headed to Levittown bestbuy. yes, just right after all this situation. The cashier checked my laptop. He did not see any crack, scratch or ding and gave me $180 credit right away as " like new condition" No questions whatsoever. At the end, it was happy ending with twisted emotional rollercoaster If you saw bestbuy ad from their website, saying "Trading in your used tech is easy Discover trade-in offers and see what your old device is worth" Don't go to westbury bestbuy. You deserve better customer service as loyal bestbuy customer