I understand why this location has not the greatest reviews. Walked in and was not greeted n then when the girl finally helped us she was so passive aggressive and it felt like she just wanted to rush us out. Wasn't even able to help with our issue. Left sad and disappointed lol read more

I visit here for my phone problems about the FaceTime Waiting for 30min more She try FaceTime on my phone she say your phone is good and I asked other questions she say she don't know not sure just want me to call 611 Wasting my time And my phone don't fix ‍ I don't know what they are for read more

waited like an idiot for 20 minutes with no acknowledgement . Finally I was able to fix my phone issue on my own and left . Poor customer service to say the least read more

I wanted to write a review specifically for David and our experience with him. My Mom went into this T-Mobile location on Tropicana Avenue for help and David was kind and patient with her (she called me to translate). I heard him speak to my Mom with respect and understanding. He truly went above and beyond, even more than what I could've ever hoped for. Can't thank him enough and with employees like him, my Mom and family will always use T-Mobile as their phone service provider. read more

I want the new phone I paid for in March. I've done 3 factory warranty exchanges and my camera still doesn't work. I'm not happy and considering changing my carrier. read more

Jorden helped me with my phone, was very professional and knowledgeable. This is my favorite t-mobile store, the staff is amazing, courteous, and are always able to help with anything me or my family needs . Best T-Mobile in Vegas read more

Jackie helped us with an upgrade which turned out to be a DISASTER. First she ordered the wrong phone then told us it would not be delivered without a signature. All LIES. Why is she working there? Turns out the phone was delivered when nobody was home and left at the door to be STOLEN. How upset are we? She needs to FIX THE DISASTER SHE CAUSED AND GO BACK TO TRAINING. What do you think should happen now? read more

No idea why the ratings are so low. Joe and the rest of the team there lately are really friendly and professional. Great location and employees. I went there a few months back and the workers were kinda gross so I get it but the staff seems better lately!!! The policies for T-Mobile in general are decent too. read more

First of I want to thank David for his excellent Customer service he took the time to answer all of my questions and I ended up upgrading my phone and my plan I switch from At&t to Tmobile thanks to David he convince me. Excellent service he deserves to have a higher position if not already. read more

Vaughn was the best! Honestly had a horrible experience with David and big V took care of me. Outstanding service and represents your brand well!!! Promote the man asap!!! read more

Worst experience in a T-Mobile store ever, came in with my mother & waited 30 mins in store for help to upgrade my current phone. We were told that one person was gonna be ahead of us so we sat down & waited. Two other customers came in after then were helped right after. At that point we just felt ignored as a customer so we just left. Looked like the store had no manager to run it based on how irate one of the other customers sounded & my experience. read more

Went to upgrade to the new iPhone. Everything went smooth and easy. Joe and his team are the best!

If I could give this place a minus 10 I would! Justen and his co worker who I wished got her name, they were more concerned of fooling around and flirting around, than working, not only did I call them out, but left! Justen kept looking at his co worker flirting with her, that he not only not answer my questions, he didn't ask what I exactly wanted. They were even texting each other, looking at each other each time one texted the other. Justen even gave the finger on the text with no shame. It was like I was invisible to them. He was so oblivious to what was going on, he didn't listen to a word I was saying before I walked out. His co worker was so offended I called them out. I asked Justen excuse me but am I interrupting what's going on with her? He said no which was a lie. He never looked up each time I said something when I called him out. He obviously didn't care more he didn't want to be there read more

T Mobile sucks don't get trapped by them I've worked in customer service for almost 2 and a half decades and have never received less help from a company. Im trapped with in them by the amount of money I agreed to pay another company that sold out to merge. Don't Give Them One Penny of your money read more

Horrible service in this location, i needed help to return an item and this 2 guys Cristian and Dion or Devon were arguing in front of me cause they didn't want to help me, now i understand why this specific location has only 2 stars, this employees need a retraining cause they don't even know whats costumer service means, hopefully the Store Manager check this review cause probably Management don't know how their employees treat their costumer read more

My mom, dad and I switched over from Verizon to TMobile, kind of scary at first but the phenomenal customer service provided by Makala was amazing!! She was extremely helpful!! If your debating about this yourself check them out!! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Las Vegas, Nevada

My son needed to upgrade his phone and I was looking to get an additional line. We went online to T-Mobile's site to check the store hours and set an appointment to come in at 1:00pm. We also read up on their requirements for facemasks in order to be in the store, which we complied with. We arrived there a couple of minutes after 1:00pm and made sure we had our facemasks on before entering the store. Luckily for us, there was only one other customer in the store. We were acknowledged and greeted by staff and were told someone would be right with us. Mia came out a few moments later to assist us. She was very patient and attentive to questions we had regarding certain phones while being efficient in making sure they had in stock what we wanted. She got our phones set up, installed the cases and screen protectors quickly and without any issues. One of the reasons why we also came in was because my son was not able to use the data on his phone unless he was connected through WIFI. He actually called T-Mobile Customer Care, first, before we arrived at the store; he was on hold for over 2 hours and 30 minutes (and counting) which we showed the staff at the store. Well, after Mia got our phones set up, she was able to call and get through to someone within a matter of minutes and was able to resolve the issue before we left the store. Mia was great and exemplified how to provide, not good, but a great customer experience! We never got a chance to see her face because of the mask she was wearing but I think part of uniform should also include a cape. Thank you, Mia! read more

Went in on the release date of the Galaxy S23+ to upgrade phone. They were somewhat busy and I waited a bit but nothing major. When employee came to sign me in and ask what I was there for I told him and then he went to sign in the other 3 people but told me I was next.. No problem. So he came back and verified that I was there for the new s23+ and then told me that at the moment there only doing pre-orders on all S23's and that if I did decide to order one it would arrive next week. Odd I thought and stated that today was the release date. He stated yes that they started shipping them out today and was I interested in ordering one.. I almost did but declined and left the store. Got into my car and called a different store down the road and asked if they had any "yes we do" the guy stated. I followed up with 'you do in store' and he confirmed. So I drove there and boom.. took all of 20 odd minutes to walk out with the new phone. Id say my only complaint is if the trop and jones store knew but just wanted the sale then boo. If they were actually unaware (which I highly doubt) on a major phone brands new release,, well then it doesn't instill much confidence. read more

This store charges customers for services they did not request. Purchased a new phone and also joined a family plan with my fiancé. I was told my monthly bill would be $183.63. My bill comes in at $279 per month. Turns out the employee put us on a plan for senior citizens over the age of 55. I am 27 years old and they used my is to set up the account. So they committed fraud. Someone at corporate said they can't fix the issue. Since I have documentation and recordings of the call I am filing a complaint with the bureau of consumer protection. Please avoid this store. read more

Bella made the switch to T-Mobile super simple and fast! She answered my questions with kindness and sincerity. She even gave us exclusive halloween baskets for free! I'll definitely come back if I need anything else! Would definitely recommend her service to anyone! read more

I've never had an issue with T-Mobile. My family and I have been with them since 2002. Service is always quick and professional. I never pressured to upgrade or make changes to my service. I actually was told my bill was eligible to go down $10 /mo. The store was neat and well organized. I've never had to wait more than 10 minutes at this location. I'm a huge fan of Tmobile! read more

I went yesterday 8/9 to change my SIM card BETSY was extremely helpful and patient with me I made many questions, she answered all. ILOVE she spoke in Spanish with me so I able to understand better what is what read more

A couple of days ago (6 days ago) I went to the store to get my self and my fiancé a new phone. Ricardo helped us out and was Patient, resourceful, and had a great attitude. Today (05/27/2020) I took my daughter to go get service for her phone on our family plan. Mia has such a great attitude and has taken care of us in under 20 minutes! I will forever visit this T-Mobile store because the customer service skills are amazing! Thank you T-Mobile! read more

There customer service sucks ! They don't want to help was considering moving to t-mobile HUGE mistake if that's how it goes ! Cameron the girls who work there , they might as well close the store . If I could do 0 stars i would ! read more

HORRIBLE CUSTOMER SERVICE! The people there kept giving me a false information i had to keep going back for about three times.

The best service I have ever gotten in any phone company Answered all of my question and gave me the answer and the service I needed and was able to leave with a brand new phone and watch .. I totally recommend this place. Also like to thank their worker Kayla for helping me as well . She did an amazing job and helped me through the whole process . read more

Huge thank you and shout out to Jessica and Rico! I went in on Sept 6th to add onto my family plan and then back in on Sept 7th to confirm some details. Jessica explained everything in perfect and clear detail and she picked up the phone from a different location for us. She made the process so easy and as quick as she could while also being efficient! When I came in on the 7th it was much busier than the day before but Rico was not only taking care of us but everyone else as well! He was able to balance all of us while still being attentive to each person and even able to chit chat and put screen protectors on at the same time. Thank you so so much to both Jessica and Rico for being so good to us! I switched over to T-Mobile earlier in the year and these experiences have just reaffirmed my desire to use this company! Wish I could give 10 stars! read more

Worst f******g customer service ever for a T Mobile store, nothing but kids with bad attitudes and no knowledge what's so ever work here, I was there this morning and the ass-istant manager gave the worst service to a old lady that didn't understand her bill, and the two other girls had the same attitude, I've bought 4 phones at this location but I will never go back here again read more

Never really had a issue at this particular store the customer service is good here and I always find what im looking for I like that im in and out of this store real quick I like that quick and simple and to the point. read more

This Tmobile location is a joke. I've been a customer since before it was tmobile and I've never had such bad service. I've had to call the corporate office twice now just to get what I've been paying for all these years. Their corporate office even said that this has been a problem location. Even your corporate office thinks you guys suck. read more

This company is garbage. Phone service sucks! No service in so many places, dropped calls ect.People can hear about every 5th word you say on a phone conversation. It takes 5 phone calls to get through one conversation. When you complain about this and many other products, it's always the phone never them and they do nothing to fix it. After a year & half I finally had it & switched to another company. I was not under contract with them but they charged me an early termination fee of $300 for the data cards to the Ipads that I had purchased out right & owned for many years. Don't make that mistake because they are cheap! You don't even get what you pay for with this company. read more

If there was a 0 star option, that's what I would rate this. Worst customer service I've ever seen. I went in to this store with my sister because she was going to upgrade her phone so I thought maybe I would see about switching my service from AT&T. The girl that helped us was not wearing a name badge so I don't know her name. Not once did she smile. After my sister paid for her new phone this girl then proceeds to just throw the phone in the bag causing it to hit the counter on its way in the bag. She then gave her her receipt and walked away. She never gave her the bag so my sister had to walk to the other side of the counter to grab her bag. Her attitude was nasty and uncalled for. Will not be returning to this store nor will I be switching my service to T-Mobile. read more

Walked in to get a return label made an appointment and from the beginning Makala Wickline was so rude to me and made me feel so stupid when I didn't know what I needed to finish my exchange. On top of that I saw her have her mask under her nose and later she puts it back over and tells me that I have to cover my face. The only thing that made me stay here was Mia helping me out and even calling T-Mobile for me to get this figired out. Come to find out makala was the manager so disappointed. If you come here just ask for Mia! read more

I totally understand why this place has only bad reviews cuz they suck!!! They were so pushy to sell the phone cases and protectors even though I told them I already had those items. I have no idea how many times they recommended me. Seems like they were so desperate for commission. The sales person who took care of me kept telling me to keep my old phone instead of selling it for $40 then they didn't have to pay me. I told her that I'd rather get $40 for selling it but she totally ignored me and tried to charge me the amount without deducting $40. All the employees INCLUDING the manager checked their personal phone all the time for texting or Facebook. Seriously? The manager looked like in his 40' or 50's and still tried to act like his employees buddy which is super unprofessional and pathetic. When I asked them if they could transfer all the date in my old phone to my new phone they said they couldn't cuz there was no free wifi. WTF?? When I asked the same question at TMobile store in Chicago, they did it for me. Anyways those lazy people made a lame excuse to not to help me and just told me how to do it by myself then I could do it later at home. They were seriously the worst! They have ZERO passion helping their customers and are only interested in asking us to drop more money then they can make more commissions. I have been in customer service/retail business more than 7 years and how important the customer service is. They are unacceptably horrible and need to have customer service education again INCLUDING the manager. read more

Terrible location, barely knows the product they sell. Had a agent basically tell me I was wrong and When I corrected him and even showed he was wrong from his own website he wanted no part of it and hid in the back. Take your business to a different tmobile place. These people are total amateurs at the lowest level. read more

so Bad service and experience. the store manager just told you half details the promotion. I just add two lines to my family accounts. The manager Kayla said you just pay $140 per month and get one lines free . But the second month the statement up to $200 . The T-Mobile website shows 4 lines only $160 per month . Right now they give me the free line not free . I never use it and need to pay for $40 more . And they give me 5 lines , the system only shows them 4 lines . She said she can do nothing. I need talk to 611 . They make me more trouble ，and do nothing after that . I will not come to this store anymore . read more

I cant even describe the customer service in this T-mobile location WOW! As soon as i walked tru the door a lady who was still chewing her lunch came to me and ask me How she could help me.. Well i needed a Prepaid sim card for my phone. She said no problem and went in the back to grab one. 2-3 minutes later she came out to the counter again chewing leftovers from her lunch.. Disgusting! She was very "helpful" to try to put the new SIM card in my phone, BUT her nails were so big and fancy so she could not handle it at all.. I tried to offer her my help, but she said " Dont worry about it man i got it" hahahahaha She ain't got lol!!! come on you guys thats not the way to represent the business. Personally i would never come back to this location nor to any location of T-mobile, i am just scared i may see again the disgusting chewing lady who is still in my mind lol - I may not even eat ever again wow! Peace :) By the way (for the owners) i tried to ask her what was her name since she was the only one without name tag - but she did not say a thing... her mouth was still full.. read more

I never felt the urge to leave a review on a place no matter how bad the service, but on god the worst customer to associate interactions I've ever had. Spent countless of hours here just to have my time wasted and only causing numerous issues with zero results. I hear nothing but good things of T-mobile but this branch for sure tainted how I view the company and how they treat their customers. Everyone had an attitude and got mad when we raised our issues and concerns not only belittling us and attempting to make us feel dumb but also talking ill of the customers behind their backs. Will be taking my business to another location. read more

I would give this a NO STAR if i could. First time coming here on a Sunday 2 months a go, my mom and I had purchased the gold iphone 5s and it was amazing because only this hispanic guy greeted us and made us feel comfortable. My mom and I came back probably few days later because she wanted her old number from metro as the same for tmobile. It was around 5-6 pm getting dark and we were hoping the first guy who helped us was present. Unfortunately, he wasn't therefore we asked this hispanic lady. 1) she's rude 2) she seems like she hates working there 3) bad attitude towards us when we have the right to ask questions 4) no f****** help at all. I mean, WON'T YOU DO ANYTHING TO MAKE YOUR CUSTOMER HAPPY? This place is just pure bad customer service because of that. I gave this place another try because my mom wanted to get an upgrade. Once again, I was just praying the guy we liked was there but then again he wasn't and saw the hispanic woman again. This time this guy helped us with the new phone but he was just going too far with his desperation of needing to sell his stuff. My dad told him that he would purchase a gold iphone for my mother too and it just happened too fast. Right now, they have a deal with 0 down for most phones if qualified. In this case my dad and I never knew there was a qualification thing. So when the hispanic woman told us " so downpayment for $90 right?" And i was just like " why would it be $90 when its 0 " - " because you guys arent qualified for just being with us for 2 months." Well how the hell are we suppose to know when the first thing she should have done was to check our damn history and be fucking polite about it. Everytime my dad would ask questions, she straight up says no like he's tired of him. Never pick this place, at all. I prefer everyone to go to charleston and decatur by walmart if you want excellent customer service. Everyone there is great and on point and honest. This place is too horrible. read more

Called the store location asked if they had a product in stock they said yes took my lunch break drove over and they say they don't have the product I was looking for. Dont waste your time going to this location. read more