We were in Vegas over the holidays for a mini vacation. Brought in my mother-in-law's phone because the screen wasn't turning on and was told it would take about an hour. An hour later, we came back and were told another 30 minutes. Then another 30. Then another 30. Then 15 more. This went on for hours. What was originally explained as a screen issue suddenly turned into a hardware issue, which is fine -- things happen -- but the communication was terrible. We ended up wasting half a day waiting around at Caesars because we kept being given new time estimates instead of an honest one upfront. If we had been told from the start that it would take closer to three hours, we could have planned our day accordingly instead of constantly waiting based on inaccurate updates. The issue wasn't the repair itself, it was the lack of communication. Please do better with setting realistic expectations. read more

I'm an android user, but needed to come in here for help with my IPod's. The agents that I spoke to were nice, and helpful but there wasn't anything they could do to help me (sad). The store feels quaint, but was large, spacious, clean with a calm impression. read more

Apple The Forum Shops - Computers Near Me - Las Vegas, Nevada

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I'm from Los Angeles, so we have to set up appointments with the Apple Store since it gets so busy. We do have themed and fancy-looking Apple Stores. In Vegas, I origianally went in interested in getting Airpods Pro 3 since I left my pair, which is the first generation, at home and it was about time for an upgrade. There was some connectivity issues with my phone and they were able to see me right away. I took advantage of the holiday sale, which was a gift card for the purchase that I have already spent. read more

Kyle was very helpful and kind. He allowed me to use one of their phones to call my phone carrier to order a new phone since mine stopped working. He was very attentive and circled back to ask me if I was okay multiple times. I would highly recommend and I would visit again. I visited on a Saturday around 3pm. I arrived an hour early to my appointment and they were able to move it up to 3:10pm and see me as soon as possible, which I really appreciated. read more

Quality/Quantity - Consistent. I always run here when I forget a charger or two... But on this trip, my buddy "needed" to buy his girlfriend a new phone. We stopped by twice on this trip and both times it was a positive experience. Atmosphere - Consistent. Decent size. Service - Plenty of employees; friendly, welcoming, etc. They were patient with my buddy as he was indecisive on which model to buy for his girlfriend. Price - $1000+ for an iPhone 15. Owner Comment - Congrats on your success since 1976; wish I bought your stock then. Wish I never sold your stock... read more

Apple The Forum Shops - 10/4/24 shopping phones. - Computers Near Me - Las Vegas, Nevada

On our Las Vegas vacation, we of course had a technology issue that we couldn't solve on our own. Fortunately there was this Apple Store not that far from us. The friendly staff there were extremely helpful extremely quickly. They took what could have been a huge vacation disruptor into no big deal. read more

While on a trip to Caesar's I decided to buy a pair of noise canceling iPods for the return trip. One 'salesman " decided to help us.For the first minute he seemed ok. He showed us the most expensive ones, which is understandable. The wife added the price doesn't matter,that was met with a grumble.I asked to see the iPod 4's,the $179.00 model He asked abruptly where did you see that,Walmart or Costco,with a smirk,I politely answered no the apple website. The wife asked are you irritated,he answered no. He walked to the back room and came back with the ipod4 then grumbled,"price don't matter",then said I'm handing you off another associate ,she said I'll help you when I get back.pfft. Needless to say that was our hint to leave as the commission wasn't worth their time I'm guessin. Signed, Your favorite mystery shopper,Joe Ps,I'm just curious are apple employees trained to be rude af? Acting like they are above everyone and the job is equivalent to being a rocket scientist,or brain surgeon. read more

Apple store isn't my usual destination but my boss had an appointment and needed some fitment changes to his AVP, Apple Vision Pro. Disclaimer, he's not a nerd, but a techie. This review is about his experience. We walked in and were promptly greeted by Mohammed one of the dark blue t-shirt crew. My boss explained the issue and Mohammed listened intently as I was checking in on Yelp and taking pictures, all the while the gigantic mountain of a human security guard was watching the surroundings. After awhile, I walked the store and the rest of the dark blue t-shirt crew were assisting customers and providing excellent service. It was close to closing time, but Mohammed did not rush my boss or the experience. He took the time to process the fitment correctly and provide insights regarding the AVP. He also had to stop several customers who thought incorrectly that they could freely manhandle one of two of the AVPs on display. NOTE: If you want to try out the AVP, Apple Vison Pros, you have to make an appointment. One cannot just willy-nilly walk in and try them on. Mohammed disappeared to fetch a replacement for what my boss needed and then processed payment and got a bag. It was a very pleasant and productive visit. read more

Apple The Forum Shops - Computers Near Me - Las Vegas, Nevada

ExpeditiousService! Recently, I had to stop in at the genius bar and I was in and out with my service in about 30 minutes. I previously suffered going to the Genius Bar because it was a 30 minute wait even if I had an appointment and if I tell you, Ron, who was precise and accurate assisted me and I was on my way in a half an hour.Yes, Genius Bar attendant! read more

We are visiting Vegas for my husband's 65 birthday and had time to kill between the Eagles concert at the Sphere and a comedy show at the Strat. He's been complaining that his camera was not working - only took pictures of him! I talked him into visiting the Apple Store at the Forum. The employees were friendly and helpful. After a quick diagnostic on the phone, it was discovered that the camera was indeed faulty. It would cost under $200 to repair it and take less than 2 hours. We shopped around and avoided gambling while enjoying the fish and statues of the gods. When we returned to the Apple Store the phone was fixed and good as new! They even cleaned all the gunk that gathered under the phone case. Thanks to the Apple Store my husband no longer has to borrow my phone to take photos. read more

Very helpful clerks and professionals.... The equipment was expensive but the service was again great

I lost my phone and needed to replace while on vacation in Vegas. Zac and Ray were so helpful in getting me through this stressful situation! They went above and beyond and I can't thank them enough!!! Great customer service! read more

My friends phone charger stopped working and we decided to try to get it fixed as soon as they opened. Sam was who assisted us and found the problem but did not have the part in stock. Sam was empathetic understood he wasn't able to help us on our vacation but was able to give her a magnetic charger to hold us over the vacation and even ordered the part to her home location so she can get it fixed when she got back. Amazing customer service !!! read more

This review is a little late, but I wanted to make sure the employee that helped me was acknowledged. Ray was great and made the process of buying a new phone so easy. Super friendly and humorous, so it wasn't an awkward silence while he walked me through my phone. I hope my big purchases for that day helped on his sales numbers. I'm so glad that I didn't get my new phone locally because this experience with Ray was genuinely awesome! Keep doing what you're doing!! read more

The technician was not only unhelpful, but also failed to resolve any issues. I genuinely regret my decision to seek assistance here.

Came in for an power adapter and a lightning cable. Paid around $52 total. The guy that helped me was nice. He made sure that I had the correct adapter and cable. I like their concept. Check out on a hand held device. Emailed me my receipt. Good stuff. No issues. read more

My wife and I came here to buy ourselves a MAG Battery pack for our phones. If you're a veteran or active duty military service please make sure ordered it online; however, I was lucky to still get my discount through the company I work for currently while in the store. My sales guy was able to help me out thankfully with that situation. Otherwise I would have had to wait for 30 minutes. LoL This store has great staff and greet you as you walk in and are very friendly. Informative with the questions you may have about the product you're fixing to buy. read more

Matthew at the Forum Shoppes provided amazing service today . We were only buying a new strap for my 15 year olds I watch , but Matthew was so kind, professional and patient the entire time . It was such a nice experience! read more

Apple The Forum Shops - Computers Near Me - Las Vegas, Nevada

Leon at the Genius Bar was quick and efficient. Helped solve the charging problem with my iPhone and gave me alternatives to upgrade/fix.

Sequoia (I hope that's how you spell her name) spent two grueling hours helping me set up my iPhone 16 Pro Max that I got on launch day. She was helping out other folks as well but made sure I was constantly alright. She went above and beyond expectations and made the two hours seem not as long. I now have my iPhone 16 Pro Max and I'm more than satisfied. Thank you Sequoia for the immense amount of help! read more

We went there the four of us to buy something and we couldn't get anybody to wait on us for quite a while. I finally found one guy he handed me to another guy and then the guy waited on somebody else and I even said something so I would stay away from the store .I would buy it someplace else. They don't want your business. Apparently they have lots of money and they don't need customers. read more

Okay...there is a reason I drive past the Apple store in Town Square and deal with a store on the strip. Apple products are Apple products but associates at the Forum Shops store are courteous, efficient, friendly and professional. Ordered two iPads last evening on-line and picked them up this morning. Painless process. Greeting person explained masks were required to go inside but we were welcome to hang out by the door and they would bring our stuff to us. Professional, friendly, non-confrontational way of dealing with the mask crap. I appreciate how we were treated and will return. read more

Apple The Forum Shops - Computers Near Me - Las Vegas, Nevada

I was there at 2 pm today and Trent was extremely rude and unpleasant. Due to the fact I misunderstood him while waiting for my gf for him trying to help me. When he said "Hi How are you ?" I responded " I'm just waiting for my gf" Then I realized and I apologized, asked him how he was. He said "good" and didn't look up at me. Clearly annoyed with me. So I apologized again and said was waiting for my gf and I was confused cause I thought you were trying to help me opposed to just saying hi. He responded " I don't care" very uncomfortable and unpleasant experience. Won't be going back. Supper crazy to have people in customer service acting like that. read more

I wouldn't normally leave reviews for a store like this, but I had such a pleasant experience picking up my phone here. All the staff were super efficient and helpful, and the employee who helped me check out was so friendly, it really made for a great experience! Keep up the good work!! read more

Was in Vegas on a business trip and decided to go to the Apple store since the Apple Watch band I currently had was quite loose and sometimes locked while on my wrist. Tatum (hope I spelled it correctly) helped me out and was extremely patient with me as originally, I wanted to only get one apple watch band but ended up getting the milanese loop as well. She gave honest opinions about which watch bands she liked and didn't like. I appreciate her transparency with me and we were able to have a nice chat. Thank you to Tatum for helping me out! read more

I am able to punch someone!!! I ordered an iPad Pro online last night and paid $9 for them to deliver it to me the next day before noon. Next day arrives and it's past noon... no iPad... I started a live chat with them and they apologized and said it was a priority and they'll get it out to me soon. They also refunded me 8.99 of the shipping cost. Then a few hours later I receive an email saying that my order changed into a standard mailing. So I again started a chat and they reassured me that it was getting delivered that day. Then I receive a call from a senior specialist saying that there was something wrong and to call back. I did and I was told that my iPad was going to get delivered the next morning. Then right as I'm getting ready for bed, I receive an email saying that I needed to update my payment. I tried and it wouldn't accept my gift card. So again, I started a chat. I was then told that all my gift cards had no money on it. Well, I told the girl that Apple must have taken them out already bcs there was money on it when I placed my order the other night. She then told me that I had to call the 800 number which I did and was then told that I needed to wait for them payments department to call me to release my order. I just want my freaking iPad!!!!!!!!! Why has it been so darn hard? I've been calling all day about it. What a damn headache! I was on the phone in between my errands and doctors appointments and even me getting an X-ray today. Geesh. I love my Apple products but seriously, why has it been this hard to get my iPad? They sure are quick to take my money! read more

Technician who helped us was friendly and helpful, other staff were too busy slapping hands and talking to each other. Music was too loud and the seminar being run on how to use your iPhone at the same time was intrusive, too loud as well and entirely obnoxious. Aside from the girl who helped us (volume too loud to hear her name) a dreadful experience and would make me consider switching back to android read more

I needed to charge my macbook air as I left my charger at my last hotel and they brought me a charger so that I could finish work that I urgently needed to get done. There was a gentleman who worked there who was a trainer too (and a DJ on the side), and he helped me with my concerns with my outdated computer. He explained it to me to where a non techie like me thoroughly understood. I may be buying a new generation MacBook air now from him. I wish I remembered his name. Great customer service! Thank you. read more

Mohammed was very helpful in explaining all the products! Thank you for the top notch service!

It was easy to make a genius appointment for this location but they weren't able to resolve my issue they did not have an iPad Pro in stock and sent me to Town Square. They have strict Covid protocols which doesn't allow you to shop the store unless a team member escorts you. Sad that apple doesn't do anything for new products that break or fail within 30 days they give you the replacement version which you cannot tell if it is new or not. read more

I was in Las Vegas for a business trip. While there, my phone stopped charging through the lighting connection. So, I rushed to the Apple Store to buy a MagSafe charger for my phone. They had multiple options, including a few three-way chargers. I grabbed one that charges my phone, watch and AirPods, all at the same time. A Specialist helped me check out. They emailed me my receipt, and I walked out the door. Once I caught my breath, I enjoyed the sites and sounds of the Forum Shops. The painted ceiling, store facades, and fountains are beautiful. read more

Been thinking about getting an Apple Watch for the longest time. There two versions out right now so I stopped in to find out the details. Lucky to find a sales associate who actually knew the specific information I needed. Missed her name and I'm sorry I did. She explained the differences and answered every question I had. With terminology I didn't understand, she broke it down for me. I didn't buy one, however I now know what watch I might consider. read more

I went into the store today to purchase a new IPhone 13 Pro Max. I was assisted by firstly Miguel then secondly Tony the store Manager and lastly by Matt. These three worked and we were able to find out thru Spectrum I am to get free upgrade for this phone. These three men worked to help me even though it meant they lost a sale. Thank you Miguel, Tony and Matt!! Much appreciated!! Tom Head Paso Robles read more

Adrianne the Apple Specialist is amazing. She is kind, patient, informative. She wants to make sure you understand your purchase and beyond. Walks you through step by step. Apple is lucky to have someone so wonderful. Glad I stopped by today and got her. Sydney the manager is sweet and helpful as well Excellent store and I had no wait time Thanks again Adrianne and Sydney read more

Great customer service. Helped me with my purchase and setup!

Kevin and his staff were all awesome. I love my new IPad. They answered all my questions, there was no pressure to buy.

Came here to pick up my new iPhone 14 Pro. Asked for help to transfer my phones and the rep was so lazy to do it, didn't even bother to help and now I'm having issues transferring my phone at home. This is supposed to be a painless process! If all you want to do is to just bring people their product and not even help, then what are you even there for?! read more

Worst experience ever. What a true disappointment on behalf of Apple. I've been having issues with my iPad Pro 12 . Came to Vegas to celebrate my wife's birthday decided I would take care of the issue myself at the Apple store located in Caesars Palace. Everything from bad customer service when we got to our appointment, To making us feel incompetent, to actual Racism from an African-American man employee towards a Latino. So many factors took place at one time. I had to maintain my composure did not wanna ruin my wife's Birthday celebration what a disappointment. read more

I help my mother deliver for Uber eats and we did a delivery at this location earlier on today to your security guard "Keyiuana Wilson". Mr Wilson was extremely rude and unprofessional when we gave him his order just because we couldn't meet him in the employee parking garage "it was blocked off and for employees only" when we finally got to him he snatched the food out of my hands and called my mother a "b**ch* and got hostile to us when we apologized. PLEASE GET THIS MAN FIRED!!! I will be speaking with ceasers entertainment HR department. read more

I was in a couple days ago and was helped by someone named Caesar. Everything else, the store, product, every other employee was top notch. As you'd expect going into the Apple Store. This "guy" Caesar with his little prissy miss attitude was not only ignorant but very rude multiple times during my visit. Thankfully for the store, another employee I forgot her name so sorry (young female) over heard the attitude little miss thang (Caesar) was giving me trying to answer my very simple questions. I'll sum the entire experience up by .recommending yall fire Caesar. read more